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EOP - Questionnaires & Survey                                                              

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EOP - Questionnaires & Survey                                                              

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Names:
- Layme Gareca Pilar Ninoska
- Mamani Lasarte Ana Luisa
- Ribera Portillo Nirma Nicol
- Velásquez Mejía Rosario Alejandra

What: EOP

Who: Waiters (About 10) and the General Manager

Where: DUMBO, “El Prado” facilities

When: Mornings

Questionnaires & Surveys

Stakeholders
1. Waiters

English version: https://forms.gle/bxxPCkcLPtZ13Y927

Spanish version: https://forms.gle/PVs15KUHdi5yXGJz6

2. General manager
English version: https://forms.gle/4SQ9LNY37sJzEuHS8

Spanish version: https://forms.gle/iEqtGVSpKCHPjWoeA

3. Tourist
English version: https://forms.gle/vrsd5yMmDQPw6iQX7

Spanish version: https://forms.gle/eGhZDxUf5ioT8iCZ7

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Estrada Callisaya Simona Flavia
Humiri Quispe Patricia Lucia
Quispe Condori Fany Gabriela

Link:
https://docs.google.com/document/d/1a76niNRsfjTqLgJ3syGCmMzau8WajHhTI1FBJq3LYuc/edit?usp=sharing

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Names:
- Cabana Artiaga Angela
- Colque Velasquez Naty Silvina
- Segales Lisme Yesenia
- Ramos Tinco Giomar Vanesa

Who: waiters, administrator and tourists
where: "La Grosería"

Questionnaires and survey

https://docs.google.com/document/d/1jRkjCqx14F0f3rqknAKk5JyLEg8eJdc1O1ssC5jeILE/edit?usp=sharing

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Names:

-     Yara P. Guarachi Fernandez

-     Ximena K. Parado Chino

-     Noemi Quecaña Larico

What?: EOP

Where?: Travel Agency

Stakeholders:

-       Employees

-       Extreme Sports Tourist Guide

-       Tourist

Questionnaires & survey (Employees)

Personal information

1.  What’s your full name?

2.  How old are you?

3.  What is your level of English?

A) Basic
B) Intermediate
C) Advanced

4. Do you use a computer in your job?

A) Yes
B) No

5. Do you have internet connection in your job?

A) Yes
B) No

Current job description

1. What position do you occupy in your work?

2. In your work do you have more foreign clients or more national clients?

3. What is the principal language you use for business?

4. In your work you have to explain about the materials that athletes will use in extreme sports, what do you do when a tourist asks you to explain more about the materials in English in a fluent way?

5. In your work, do you use an application to translate what you want to say to your clients? If the answer is “yes” explain why?

Current use of English in workplace

1.  How often do you use the English language to communicate with your foreign clients?

2.   Do you have any challenge in the use of English at work? Why? Explain….

3.  In which English skills do you have any difficulties?

A) Reading
B) speaking
C) writing
D) listening
E) Vocabulary

4.   Would you like to take an English course that has to do only with your work and which helps you to improve those difficulties? Explain why...

A) Yes
B) No
C) Maybe

Questionnaires & survey (Extreme Sports Tourist Guide)

1. Please give a brief description of your job and responsibilities

2. How long have you worked in this position and practice your English?

3. Do you use English only in your current job with tourists?

4. If yes, how many hours a week are you likely to use English in your job?

5. What vocabulary do you use a lot during the extreme sports?

6. What is your level of English?

A Basic
B Intermediate
C Advance

7. Which English skills is/are most important in your job?

A Reading

B Writing

C Listening

D Speaking

8. Do you have difficulty using English at work with fluent English speakers? If is yes or no, why?

9. What do you do when you don't know some word in English?

10. Do you use English with all persons that work with you during the tourist process of extreme sports? Why?

Questionnaires & survey (Tourist)

1.    Where are you from?

2.    Do you speak Spanish?

3.    Have you already practiced any extreme sport here in Bolivia with the help of a tour guide?

4.    When you talk with the tourist guide do you prefer to use Spanish or English to communicate? Why?

5.    Do you think it is important that both tourist agencies and tour guides can communicate with you efficiently in English?

6.    Do you clearly understand the instructions that the tour guide explains at the time of performing any extreme sport? Why?

7.    What do you think tour guides should improve in order to better communicate with you?

8.    Do you consider that the vocabulary used by tour guides to explain the execution of extreme sports is enough and satisfactory? Why?

9.    What kind of questions concerning with the extreme sports do you usually ask to tourist guides?

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Names:
Mamani Uscamayta Jose Adalid
Quispe Carrasco Milenca

Links:
https://forms.gle/1yJEq9n2N56RdWkR9

https://forms.gle/GTxPL4GkUqXrfEDQ6

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Names: Arteaga Villar Joel Alyarit
Rivas Rada Patricia
Sea Marin Nicolas Diego
Vacaflor Miranda Thomas

What?: EOP
Who?: Seller tickets (about 10), Office workers, and Travelers.
Where?: Central Bus station

Questionnaires & survey

A. Personal information

1) Do you speak more than one language? Which one?
2) How much time ago did you learn another language?
3) What do you consider to be the most important language
today?

B. Use of English

1) Why did you consider important learning another language?
2) How crucial is English to your work life?
3)  Did you have a bad experience in your working life due to a lack of knowledge of English?
4) Would learning English contribute to your work?
5) How would learning English benefit you?
6) Would learning English give you better job oportunities?