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                     Getting fun...

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                     Getting fun...

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                    PRACTICE

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                    PRACTICE

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Download the file and make the dialogue from the conversation map.

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CONVERSTION MAP TO PRACTICE TAKING MESSAGES.docx

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Download the file and do the activity.

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- How often do you make telephone calls to ask for information?

- Have you ever tried to get information in English over the phone?

- What happened?

- How do you feel about being put "on hold" for a long time?

Learn how to ask for information, and also how to transfer callers who are asking for information.

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It is also important to take a message accurately, and you should always check the details to make sure the information in the messsage is correct.

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The important thing when answering a phone in a foreign language is to stay calm-don´t panic! It is also important to be polite. This will give a positive impression of you and your company when talking on the phone.