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Learn from CIO of the year, Craig Richardville

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Learn from CIO of the year, Craig Richardville

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Learn from CIO of the year, Craig Richardville

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Reducing duplicate medical records while improving patient safety with palm-vein biometrics

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Reducing duplicate medical records while improving patient safety with palm-vein biometrics

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Reducing duplicate medical records while improving patient safety with palm-vein biometrics

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Craig Richardville Named CHIME-HIMSS 2015 CIO of the Year - HITECH Answers: HIPAA, MIPS, EHR, Cybersecurity News

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Craig Richardville Named CHIME-HIMSS 2015 CIO of the Year - HITECH Answers: HIPAA, MIPS, EHR, Cybersecurity News

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HITECH Answers: HIPAA, MIPS, EHR, Cybersecurity News

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Recognizing that healthcare providers need to transition from sick care to well care, Carolinas HealthCare System has been aggressively pursuing a technology strategy that powers more effective patient engagement, virtual care delivery and interoperability amongst providers in the Carolinas. At the Charlotte, NC-based healthcare system, information technology professionals, clinicians, analysts and operational leaders collaborate on executing a strategy that delivers tools and technology to improve patient care, easily.

Spearheading these initiatives has been Craig D. Richardville, MBA, FACHE, FHIMSS, senior vice president and chief information officer. In recognition of his efforts to bring better care to patients in North and South Carolina, Richardville has been named the 2015 John E. Gall, Jr. CIO of the Year.

The award, sponsored by the College of Healthcare Information Management Executives (CHIME) and HIMSS, recognizes healthcare IT executives who have made significant contributions to their organization and demonstrated innovative leadership through effective use of technology. The boards of directors for both organizations annually select the recipient of the award, which is named in honor of the late John E. Gall Jr., who pioneered implementation of the first fully integrated medical information system in the world at California's El Camino Hospital in the 1960s. Richardville will receive the award on March 3, 2016, at the HIMSS Annual Conference & Exhibition in Las Vegas.

"I'm honored and humbled to be recognized for this award," Richardville said. "I credit the team at Carolinas HealthCare System who has the commitment and talent to serve our patients. With this team, we've been able to leverage technology to improve and support the care delivered."

Richardville has been instrumental in advancing innovative technologies for patient care. In 2013, the health system deployed one the nation's largest virtual ICU practices. Currently, nearly 300 ICU beds in North and South Carolina were being monitored virtually. Clinicians cans also conduct virtual psychiatric visits, as well as provide care for stroke and other complicated conditions to rural communities.

Richardville and his team of 1,200 staff have also been on the cutting edge of improving patient engagement. For instance, the health system developed two mobile health applications that allow patients to share data from Fitbits, wireless scales or nearly 50 other devices and apps directly with their care team.

The healthcare system also leads a statewide private health information exchange where more than 270 providers are contributing data so patient data is accessible throughout the Carolinas.

"From the bedside to the home, we always are looking for ways to truly engage the patient in managing and improving their health status," Richardville said. "Virtual visits, virtual ICUs and mobile applications like MyCarolinas Tracker puts the patients in charge of their health. Here in the Carolinas, we're proud of the work we've done, and we recognize there is a lot more work to do. In order to be truly effective, one of the biggest challenges facing us as an industry is interoperability. We cannot leave it to the government or the vendors. Rather, all of us have to come together to craft a solution that securely and safely enables meaningful health data access for our citizens."

"Craig is a true visionary," said Charles E. Christian, FCHIME, LCHIME, CHCIO, chair of the CHIME board of trustees. "He is passionate about finding innovative ways to use technology to not just transform healthcare, but ensure that we are improving care for the patients that we serve. His work at Carolinas HealthCare System has raised the stature of the CIO and is raising the bar for the rest of the industry."

Richardville has been extremely involved in both CHIME and HIMSS. He is a HIMSS fellow and was previously the president of HIMSS' North Carolina chapter. Currently, he serves as a reviewer for the HIMSS Electronic Medical Record Adoption Model.

"Craig Richardville led the Carolinas Health System team in its health IT implementation process with nine of the system's hospitals and 254 of its ambulatory clinics achieving Stage 7 on the HIMSS Analytics Electronic Medical Record Adoption Model, the standard for measuring health IT implementation progress. Craig's leadership in this effort resulted as well in the establishment of exemplary business and clinical intelligence used to monitor and improve the health of the Carolinas patients. As an active HIMSS member, he has shared his expertise as a committee chair and as a reviewer to validate Stage 7 hospitals. HIMSS recognizes the many accomplishments of this healthcare leader and CIO who has contributed so much to improving health with IT," said Carla Smith, MA, FHIMSS, CNM, executive vice president, HIMSS North America.

About CHIME
The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers and other senior healthcare IT leaders. With more than 1,700 CIO members and over 150 healthcare IT vendors and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and healthcare in the communities they serve. For more information, please visit chimecentral.org.

About HIMSS
HIMSS is a cause-based, global enterprise producing health IT thought leadership, education, events, market research and media services around the world. Founded in 1961, HIMSS encompasses more than 61,000 individuals, of which more than two-thirds work in healthcare provider, governmental and not-for-profit organizations across the globe, plus over 640 corporations and 450 not-for-profit partner organizations, that share this cause. HIMSS, headquartered in Chicago, serves the global health IT community with additional offices in the United States, Europe and Asia. For more information about HIMSS, please visit himss.org.

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Craig Richardville Named CHIME-HIMSS 2015 CIO of the Year

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Recognizing that healthcare providers need to transition from sick care to well care, Carolinas HealthCare System has been aggressively pursuing a technology strategy that powers more effective patient engagement, virtual care delivery and interoperability amongst providers in the Carolinas.

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Carolinas HealthCare partners with patients on health | H&HN

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Carolinas HealthCare partners with patients on health | H&HN

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Craig Richardville - Speakerpedia, Discover & Follow a World of Compelling Voices

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Craig Richardville - Speakerpedia, Discover & Follow a World of Compelling Voices

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Craig Richardville - Speakerpedia, Discover & Follow a World of Compelling Voices

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Craig Richardville, SVP and CIO Carolinas HealthCare System -

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Craig Richardville discusses using voice-based engagement like Amazon Alexa -- Craig Richardville | PRLog

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Craig Richardville discusses using voice-based engagement like Amazon Alexa -- Craig Richardville | PRLog

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Craig Richardville discusses using voice-based engagement like Amazon Alexa

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Craig Richardville discusses using voice-based engagement like Amazon Alexa. Amazon Alexa offers voice based patient engagement. CHS is using Amazon Alexa to help patient engagement and ease of service. - PR12723889

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Craig Richardville visits healthcare in Thailand -- CraigRichardville.com | PRLog

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Craig Richardville visits healthcare in Thailand -- CraigRichardville.com | PRLog

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Craig Richardville visits healthcare in Thailand

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Craig Richardville visits healthcare in Thailand. Siriraj Piyamaharajkarun Hospital (SiPH) is located on the West Bank of the Chao Phraya River. This is a newer hospital, only 6 years old, catering to the high-income population. - PR12726568

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Craig Richardville  |  Confidentiality Coalition

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Craig Richardville  |  Confidentiality Coalition

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Carolinas HealthCare System And Novant Health Share Patient Records | WFAE

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Carolinas HealthCare System And Novant Health Share Patient Records | WFAE

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Two of the biggest health care systems in the Charlotte area started sharing patient records Wednesday. The partnership between Carolinas HealthCare System and Novant Health will include about nine million patients.

Now doctors will be able to access the information immediately instead of waiting for the records to be transferred. Craig Richardville chief information and analytics officer with Carolinas HealthCare System said this will allow for faster care decisions based on a broader view of patients' health.

"What used to take days or weeks to receive patient information from another health system will now be near instantaneous," he said.

The two health systems will share test results, medical diagnoses, visit summaries and other records through a Health Information Exchange.

Dr. AJ Patefield chief medical information officer at Novant Health said it will give clinicians the ability to spend more time with patients instead of tracking down records.

"It also reduces medical redundancies, such as duplication of testing, which can reduce costs for patients that receive care from multiple providers,"

A spokeswoman for Novant Health said the exchange is safe and there are security measures in place to prevent a breach.

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Carolinas HealthCare System And Novant Health Share Patient Records

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Two of the biggest health care systems in the Charlotte area started sharing patient records Wednesday. The partnership between Carolinas HealthCare System and Novant Health will include about nine million patients. Now doctors will be able to access the information immediately instead of waiting for the records to be transferred.

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HIStalk Interviews Craig Richardville, SVP/CIO, Carolinas HealthCare | HIStalk

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HIStalk Interviews Craig Richardville, SVP/CIO, Carolinas HealthCare | HIStalk

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Craig Richardville is SVP/CIO of Carolinas HealthCare System of Charlotte, NC. What have you learned in creating a cohesive IT environment that span all those entities and practice settings that you mentioned, plus the complexity of acquisitions?

Tell me about yourself and the health system.

Carolinas HealthCare System is the largest healthcare system in the Southeast. We are about 3,000 providers, about 40 hospitals, many post-acute care services. We have about 12 million encounters a year.
What are the tools and the techniques that have made you successful at that?
I've been at the healthcare system for 17 years. Prior to that, I was with Promedica Health System for 12 years. Then I was in general industry for a couple of years.

That one size does not fit all. We've been able to build a core competency around interoperability and the ability to connect disparate information systems - whether they're business, administrative, or clinical -and bring those together in a single unified environment, but with the source systems being very varied. That's been what we feel is a secret to our success.

First and foremost, it's making sure you have the right people on board. People who understand how to work with others, how to come across as being very much a change agent, but understanding of the change management process as we go through and try to bring things up to a higher level.
Leaving those systems in place is an unusual strategy. How do you make it appear that they are tied together?
There's a variety of different tools that are available to us, but if you look at your classic people, process, and technologies, typically it's the process that causes you most of the issues. You can get the technology, you can hire great people. Putting it all together along with our customer base is really where the challenge comes in.
You use Cerner, but you're far from being an all-Cerner shop. When you're tying those pieces together to create that single patient-centric view, is it with tools or technology that you've developed, or do you have help from the integration standpoint?
What we try to do is minimize variances across our system, which is pretty standard other than we do that regardless of what source system that you're using. We're big on ensuring that we get a return on the investments that people have made, that companies have made. When they become part of the system, we don't rip and replace and put them on the same platform, but we do present what we would call a single unified enterprise with everybody having common goals. We're working together with the tools and the techniques that we have in place.

The patient is the core of our strategy. As you follow the patient across our system, people have access to the relevant administrative, clinical, and business information for that patient. Then we also present that information to the caregiver in that unified fashion. We have wrappers, wraparounds that go around the different systems so that as you move through our healthcare system, you are easily accessible and your information is available.

A combination of all of them. We have 14 hospitals. If you're looking at only the core clinical systems, we have a handful of hospitals that run Epic. We have 14 hospitals that run Cerner. I've got 10 hospitals that run McKesson Paragon. Another six, seven hospitals that run McKesson Horizon. A few other one-offs in between.
How are your systems changing as you move toward managing population health rather than just encounters?
We are very typical of a lot of the large communities in our health system in that we have varied platforms. Our opportunity that we can do within our health system and the communities we serve is to tie these different systems together, including the ambulatory systems that are either associated with or that they've installed separately. That is pretty much many of your large communities. They have a variety of different systems, especially when you get into the ambulatory environment and the home health environment and the post-acute care services, skilled nursing facilities or otherwise.

There's a lot of different systems that need to be pulled together. We've partnered with several companies, but health information exchange is a big part of our strategy. The patient engagement, which is a larger based portal more at the information exchange level versus at the provider level. That's part of our strategy, and certainly data analytics and data management above and beyond what the different feeder systems are is a key component of how we're looking at managing and predicting the future.

We definitely have moved toward the understanding of what the future lies for us in moving from the volume base to the value base and have positioned ourselves to be very successful in our communities.
Can you describe the telehealth offerings?
Another big piece for us is also telemedicine or telehealth. We just classify all that as virtual care. Whether you're talking about provider-to-provider or provider-to-patient or even patient-to-patient, allow them to communicate with each other if they have similar illnesses or diseases. Establishing those platforms within North and South Carolina has really been successful for us.

We're looking forward to the changes in the law in the future that will allow us to even penetrate outside of our existing borders into other parts of the country as we become a true leader in the transformation of healthcare delivery.

There are tools that we utilize that allow patients to have what some might term to be a virtual visit. That virtual visit would be very similar to a face-to-face visit by using videoconferencing and communicating back and forth between the provider and the patient.

We also have the ability to have protocols be delivered to the patient or prospective patient as well, where he or she can go online and answer a set of questions. Within a certain period of time, we would then get back with that patient as to what we believe the diagnosis would be, and/or any follow-up that would occur as a result of it. That's a little bit more of an asynchronous method to communicate.
You used the term "feeder system" in referring to the EMR. Is that the next level of IT maturity, where the EMR/EHR is not the center of the universe that we've grown to think that it might be?
If you look at our specialty services that we offer, probably one of our classic examples is Levine Cancer Institute. We utilize that to connect specialists within oncology that are based here in Charlotte with the other oncologists in our system that may be geographically located in Charleston, for example, and be able to pull the patient into those conversations as well and have a three-way conversation with the oncologist specialist here in Charlotte as well as the patient.

The nice part of an example like that is historically - and you still see that today with a lot of the other cancer centers - is they want that patient to come into that main center, that home center. That usually would require travel and time to get that patient there. The program that we developed allows the patient, for the most part, to stay at their home where their needs can be better met. Outside of medical needs, the social needs and other aspects of their care can be met much easier and also reduce the anxiety of the travel.

Yes. There's a lot of good clinical support built into the EMR. There's a lot of aspects, and certainly it's a core system. But it's not really the data that becomes competitive. It's how we use the data. That's what we believe would be our competitive advantage.

Everybody is going to have the data, but it's what you do with it is what's going to make a difference to how you treat your patients and be looked at within the communities that you serve. For us, it's really doing things above and beyond and outside of that.

If you look at many providers, how they're established today, most of the core information they have is the information that is attainable and available from when they were seen at those locations, but not outside. That's why, at least right now for us, the next level for us is this whole information exchange, the community-based type services so that we can get information from the disparate other providers that are providing care have that access to that, so when the patients do present themselves, it's the holistic view of the patient, not just the holistic view that happens within that single provider.

Our critical mass allows us to have statistically significant outcomes of what we're doing with the data. Whether we're looking at readmissions or length of stay or other aspects that you're trying to resolve for your healthcare system, having that mass allows you to be able to start understanding and writing the evidence versus purchasing a lot of the evidence that is out there. I think you'll see us aggressively moving toward having top-decile performance and being able to do things that others may be currently learning from.

It's a challenge for the whole industry and everybody has their own method. I don't think our plan is all that different than others. It's just the approach that we're taking and the aggressiveness of pursuing it really is a delta for us.

What are your top IT challenges over the next several years?

I wish I had a crystal ball to allow me to clearly know what all those challenges are. For me and my peers across the country, it seems like every day there's a new challenge or two that seems to be presenting itself.

If you look at things that are material, the biggest piece for us is to be able to help our clinical caregivers with the predictive analysis of what's going to be happening to their patient population and migrate away from individual episodic care into managing populations, which is a very different way of looking at it. For us to be able to help them to understand the transition from being volume-oriented to being value-oriented.

I look at the analogy of what's happening with the banks. Many of us are very proud that we're able to handle most of our finances from home with even better service than what we had 10 years ago when we used to go into banks. Many people say, when was the last time you've gone to a bank or gone to a branch? They're proud to say that.
Any final thoughts?
In our industry, we have to clearly move ourselves away and have a lot of tools to make access available remotely and virtually and allow our patients to help manage themselves. You'd like to at some point to say, when was the last time I need to go see my doctor, because I'm getting all my services and then something above and beyond without the physical travel and the physical aspect of seeing the provider.

That's the whole transition, a different way of looking at it. People have been educated and trained and been very successful in the world. The new world is a whole different way of looking at that relationship.

The only thing I would like to say is, it's a pleasure meeting you. I read HIStalk literally when I get out of bed, and one of the first emails I get I'll click on that link and at least browse through it, then when I get in the office, read a little bit deeper. It really is a very nice service. I'm somewhat surprised when I talk to some of my peers and even members of my team that a lot of their information is sourced off of what you're able to uncover. Some of it's true, some of it's reality, some is an anonymous person that threw this tip out there. It's really a great source. You've really built something that ... it was almost like a solution looking for a problem, and everybody now is focusing on it. It's kind of how KLAS was a few years ago. Everybody always quoted "Best in KLAS", "Best in KLAS." Now it's like, "Well, you know, this was in HIStalk." It's like the gospel. [laughs]

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HIStalk Interviews Craig Richardville, SVP/CIO, Carolinas HealthCare

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Craig Richardville is SVP/CIO of Carolinas HealthCare System of Charlotte, NC. Tell me about yourself and the health system. Carolinas HealthCare System is the largest healthcare system in the Southeast. We are about 3,000 providers, about 40 hospitals, many post-acute care services. We have about 12 million encounters

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Craig Richardville- CIO, Healthcare IT Industry Leader- Charlotte NC

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Craig Richardville- CIO, Healthcare IT Industry Leader- Charlotte NC

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LEARN MORE ABOUT CRAIG RICHARDVILLE

Craig Richardville has been innovative and transformational in transitioning healthcare to a digital industry.

CloudFirst, MobileFirst, and PatientFirst are just a few approaches within information services, data analytics, and system strategy guiding digital transformation, consumer capture, innovative products and services, and calculated risk investments with artificial intelligence and machine learning through a data-driven, evidence-based approach.

As a leader in the industry, Mr. Richardville has advocated on Capitol Hill and discussed the future with legislative and executive branch leaders to create standards and new norms for health information technology.

Named the 2015 John E. Gall, Jr. CIO of the Year by the College of Healthcare Information Management Executives and HIMSS as a national leader for our consumer approach, digital transformation, analytics and leading position in innovation.

Learning and collaborating across industries, was named the 2017 Leadership Award for CharlotteCIO.

Under Craig Richardville's leadership, Carolinas HealthCare System (now called Atrium Health) has earned the "Most Wired" designation for 14 consecutive years and in 2016 and 2017, received the "Most Wired Advanced" distinction.

Fellow with the American College of Healthcare Executives

Fellow with the Healthcare Information Management Systems Society

Chairman of Premier Member Technology Improvement Committee

Board Member of the University of North Carolina at Charlotte Foundation

Board Member of CareConnect

Board Member of Carolinas Shared Services.

To contact Craig Richardville:

704-533-0994 CraigRichardville@gmail.com
Also check out Richardville Consulting

News

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Craig Richardville- CIO, Healthcare IT Industry Leader- Charlotte NC

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Craig Richardville has been innovative and transformational in transitioning healthcare to a digital industry. CloudFirst, MobileFirst, and PatientFirst are just a few approaches within information services, data analytics, and system strategy guiding digital transformation, consumer capture, innovative products and services, and calculated risk investments with artificial intelligence and machine learning through a data-driven, evidence-based approach.

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Former SVP & CIO, Georgia Pacific | Former SVP, Medtronic

James is an accomplished senior executive with extensive experience as an agent of change in large domestic and international corporate settings. With over 30 years' experience in General Management/business operations roles as well as Chief Information Officer positions, James retired in September 2013 as Senior Vice President of Quality, Operations and IT at Medtronic, Inc.

Prior to joining Medtronic in 2006, James was Vice President and Chief Information Officer at Georgia-Pacific Corporation, a global forest products company with over 55,000 employees. Over 22 years at Georgia Pacific, James served in many information technology and operating roles, including the executive management team. Much of James's career has been focused on bridging the gap between strategy and execution, using IT for competitive advantage, and leadership development.

"Mastering the Challenges of Leading Change: Succeed Where Others Fail" was released in 2015 by Wiley Publishing. James currently serves on the corporate boards of several public and non-profit organizations. He has been named one of the most powerful black men in corporate America and received GeorgiaCIO's Lifetime Achievement Award in 2015. James is a native of Atlanta, GA., where he and his wife of 34 years, Celest, reside. They have three daughters.

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Former SVP & CIO, Georgia Pacific | Former SVP, Medtronic James is an accomplished senior executive with extensive experience as an agent of change in large domestic and international corporate settings. With over 30 years' experience in General Management/business operations roles as well as Chief Information Officer positions, James retired in September 2013 as Senior Vice President of Quality, Operations and IT at Medtronic, Inc.