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Ayat pecah palaaaaaaaaaa

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Ayat kasih sayang untuk Miss Azreen :)

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muhammad faiz azhar

GREETING&INTRODUCTION

FAEZ:ASSALAMUALAIKUM

ARIFF:WAALAIKUMUSALAM

FAEZ: Are you new in Selangor

ARIFF: Yes, I am new in Selangor

FAEZ:It's very nice to meet you.

ARIFF: It's nice to meet you too.

FAEZ: How long has it been since you moved here?

ARIFF: It's been a month.

FAEZ : Do you like it here so far?

ARIFF: I actually do like it here.

FAEZ: Isn't it beautiful?

ARIFF: It is absolutely beautiful here.

FAEZ: Let me welcome you to the neighborhood

ARIFF: Thank you. I'm glad to be here

FAEZ: do you want together or something?

ARIFF:  sokay, anything I call u.

FAEZ:  ok bye see you next time assalammualaikum

ARIFF: ok see you next time too waalaikummussalam

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MUS : ASSALAMUALAIKUM THIS IS  FAIZ COMPUTERS REPAIR ?

FAIZ : WAALAIKUMUSALAM YES , THIS IS FAIZ COMPUTER REPAIR. CAN I KNOW WHAT YOU  WANT SIR ?

MUS : I LIKE YOUR SERVICE . CAN I BRING MY COMPUTER TO SERVICE  IN YOUR SHOP?

FAIZ : CAN YOU WAIT FOR A MOMENT  I WANT TO CONNECT  TO THE PERSON IN CHARGE.

MUS : OKEY I WILL WAIT .

FAIZ : HELLO SIR MAY I KNOW WHAT IS YOUR COMPUTER PROBLEM  ?

MUS : MY COMPUTER CANNOT REBOOT AND THE BATTERY IS GETTING LOW . I WANT TO SEND THE COMPUTER TO YOU .

FAIZ: CAN YOU BRING YOUR COMPUTER TO MY SHOP BY TOMORROW .

MUS: SURE , I WILL BRING

FAIZ: MUS: YES WHEN I CAN TAKE MY COMPUTER BACK ?

MUS: I THINK YOU CAN COME BACK HERE NEXT WEEK TO TAKE YOUR COMPUTER .

FAIZ : ANY PROBLEM REGARDING YOUR COMPUTER SIR

MUS: NO , THAT’S IT

FAIZ: NICE  TO TALK TO YOU ,THANK YOU

MUS :BYE

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Receptionist: Hello, Dr. Mahathir  office

Ariff: Hello I like to make an appointment, please

Receptionist: When would you like to come ni?

Ariff: As soon as possible, please.

Receptionist: We have a cancellation this afternoon at 4:30pm. Can you come in then?

Ariff: That would be fine.

Receptionist: Your name, please.

Ariff:  My name is Muhammad Ariff.

Receptionist: May I have your phone number, please?

Ariff: Yes, it is 01112388062.

Receptionist: And what is the reason for the visit?

Ariff: I have been having back pain for 2 days.

Receptionist: Ok, we will see you at 4:30 pm then

Ariff: Thank you.

Receptionist: You are welcome.

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Ring,Ring,Ring

Receptionist:Good Morning,this is Hotel Bintang.Adam speaking,can I help you?

Khairul :Good Morning,may I reserve a room hotel for two nights for tomorrow?

Receptionist:One moment please,I will check the room list for a sec.

Receptionist:Im sorry sir,the room is full for tomorrow reservation.

Khairul:Oh really? then thank you for your information about the room list for tomorrow,maybe next week I will call you back for another room reservation.

Receptionist:Your are welcome sir,i will be waiting for your next call for another room reservation,thank you for calling Hotel Bintang,I hope you are happy with the assistance we’ve provided.Have a nice day,Mr.Khairul.Goodbye.

Khairul:Yes ,Thank you for your help,bye.

Hang up the phone slowly.

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a

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RECEIPTION:Hello,Good morning.This is from honda service centre and Im RAO. How may i help you sir?

ANNIL:Hello,Good Morning.Im your customer  ANNIL and i have problem with my car.Car i speak to your Manager

RECEIPTION:Oh,Im sorry Sir.Manager is in meeting now .Would you like to leave a message to him?

ANNIL:Ya

RECEIPTION:That's good sir.What is the message?

ANNIL:Im Annil your customer and I have problem with my car's  alignment.

RECEIPTION:May I repeat your problem,sir?Your name is Annil and you're our customer and you are having problem with your car's alignment .Is it?

ANNIL:Yes

RECEIPTION:Ok thank you sir. my manager will call you whenever he free.Have a nice day,bye

ANNIL:BYE

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muhammad asyraf bin mohd esham
A04SKR18F050

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muhammad asyraf bin mohd esham
A04SKR18F050

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A)ask the name, phone number,

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a)Ask the name, address, fon, number and ask what massage what he/she want to tell.
b)Answer by the second ring, use a cheerful tone of voice and identify your company.
c)dont use high tone

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a )  take a note with the caller adresss , name correctly  , purpose and the phone number .

B ) Use a cheerful tone of voice like may i help you sir ? ,
identify yourself , your company
answer by the second ring , leave date and time .

c ) dont hang up to early , dont use the loud voice is like a angry , date late to pick up the call .

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muhammad fairul iqmal bin suhaimi
a04skr18f036

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muhammad fairul iqmal bin suhaimi
a04skr18f036

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a)take a note with the caller adresss,name correctly,phone number and the purpose.

b)-identify yourself
-ask to help. like:can i help you            sir/mrs.
-greeting. like:good morning.

c)-ignore the message.
-speak loudly.
-end the conversation harshly.
- answer the call without greeting
-pick up the phone not soon and   not possible.

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a)take the note, ask the name, address, phone number,and ask what message what he/she want to tell.
b)answer by second ring, prepare your message in advance, speak slowly and clearly,leave date and time,  end the call with thanks
c)speak loudly, pick the phone to late, playfull.

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A)  ask for name  , get correct spelling of name , note down date and time of call , ask for company name  , get phone number , record details a message
B ) greetings , ask  idnetify yourselft ,  answer the call within 3 ring , may i helps you sir\miss , use cheerful tune of voice , where from ,bye
C ) don't use loud voice  , don't be late pickup the call ,don't playfull ,

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muhammad faiz azhar bin norizan 
AO4SKR18F032

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muhammad faiz azhar bin norizan 
AO4SKR18F032

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(A) TAKE A NOTE  NAME, NUMBER PHONE, ADDRESS, NAME OF COMPANY, PURPOSE,AND TELL WHAT THE MESSAGE
(B) GREETINGS, ASK IDENTIFY YOURSELF, ASK WHERE YOU COME, TALK IN POLITE AND OFFER TO HELP.
(C) DONT ASK LOUDLY, PICK UP PHONE NOT SOON AS POSSIBLE,  DONT HANG UP HARDLY.

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VIDEO 1
A) CALLER"S NAME,CALLER"S NUMBER,FROM WHERE,WHO ARE THEM,RE READ THE MESSAGE AND CONFIRM IT
B)ANSWER THE CALL WITHIN 3 RINGS,GREETING,INTRODUCE OURSELF,FROM WHERE,MAY I HELP YOU,LEAVE A MESSAGE,BYE
C)DO NOT BE PLAYFUL

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A) CALLERS NAME

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A) CALLER

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A) CALLERS NAME

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muhammad alif haiqal bin yussire    A04SKR28F056

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muhammad alif haiqal bin yussire    A04SKR28F056

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A) ASK FOR NAME.
GET CORRECT SPELLING OF NAME.
ASK FOR COMPANY NAME.
GET PHONE NUMBER.
RECORD DETAILS OF MESSAGE.
VERIFY THE MESSAGE.
THANK THE CUSTOMER.

B)ANSWER BY THE SECOND RING.
USE A CHEERFUL TONE OF VOICE.
IDENTIFY YOURSELF AND YOUR COMPANY.
BE PROMPT BUT NOT HURRIED.

C)SPEAK LOUDLY.
NO GREETING AND IDENTIFY YOURSELF.
MUST RECIEVE CALL WITHIN 3 RING(IF IMPOSSIBLE).
MUST HANG UP THE CALL SLOWLY.

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Muhammad Fathan Faris Bin Ahmad Fuadzi 
A04SKR18F045

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Muhammad Fathan Faris Bin Ahmad Fuadzi 
A04SKR18F045

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a) -Ask the name
-ask for company name
-get the phone number
record details of massage

b) -Use a cheerful tone of voice
-identify yourself and your company
-answer by the second ring

c) -speak loudly
-no greetings and identify yourself
-you must receive call within 3 ring
- don"t hang up the call hardly

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A) Ask the name, address, fon number and ask what message what he/she want to tell.
B) Answer by the second ring, use a cheerful tone of voice and identify your company. How can i help you?
c) don't use loud voice. don't be late to pickup the call.don't hangup the call har

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MUHAMMAD HAKIMI BIN UMOR @ OMAR
question 1

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MUHAMMAD HAKIMI BIN UMOR @ OMAR
question 1

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1. ask for name with correct spelling
2. ask for company name
3. get phone number
4. record detail of the message

question 2.
1. answer by second ring
2. prepare your message in advance
3. speak slowly and clearly
4. leave date and time
5. provide specific reason for your call
6. give you contact information
7. end with thanks

question 3.
1. talking loudly
2. no greetings
3. not pick up the call
4. speak with rude

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MUHAMMAD ADAM BIN MOHD YUSRI A04SKR18F039

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MUHAMMAD ADAM BIN MOHD YUSRI A04SKR18F039

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Answer For Video 1:
a)i-Note down date and time of call.
ii-Ask for name
iii-Get correct spelling for name
iv-Ask for company name
v-Get phone number
vi-Record details of message
vii-Verify the message
viii-Thank the customer

b)i-Answer within 3 ring
ii-Greet politely
iii-Identify yourself and your company
iv-Speak with pleasant tone of voice
v-Offer to help
vi-Hold the line
vii-Take and leave message
viii-End a telephone conversation using polite expressions

c)i-Do not speak loudly
ii-Do not pickup the call after 3 rinf

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SHAHFITRI BIN SHAHARUDDIN KEE
A04SKR18F042
SKR2B

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SHAHFITRI BIN SHAHARUDDIN KEE
A04SKR18F042
SKR2B

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a)- the receptionist do not greet the caller properly.
-the receptionist not in the proper way/dont have attitude
-should prepare with note and pen
b)-answer with 3 ring
-introduce ourself
-talk with softspoken
-give and take information
-end your conservation with proper way like goodbye or other.
c)-dont talk loudly

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ANSWER A
1) note down date and time of call
2) ask for name
3)get correct spelling of name
4) ask for company name
5) get phone number
6) record details of message
7) verify the message
8) thank the customer
ANSWER B
1) answer within 3 rings
2) greet politely
3) identify yourself and your company
2) use a very cheerful voice
3)be prompt but not hurried
4) give the caller option
5)be prepared with a noted and pen
ANSWER C
1) not answer within 3 rings
2) not use a polite tone
3) hang up your phone roughly
4) didnt get a full detail from a caller

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A) identify yourself and your company ,position ,note down date and time,ask for name
b)ask by the third ring,greeting,identify yourself,use avery cheerful tone voice,be prompt but not hurried,give the caller option
c)dont speak roughly,dont hang up very harshly,

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Muhammad Hidayat Bin Mohd Fadzil
A04SKR18F055

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Muhammad Hidayat Bin Mohd Fadzil
A04SKR18F055

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A)The receptionist should greet the caller,should introduce herself and her details,should asked the caller to hang on in the proper way,she also should take down the date and time of call.Besides,she also should asked the details of the caller like the caller's  company name,the caller's phone number

B)Answer within three rings,greet the caller,introduce yourself and use a cheerful tone and identify your company.For example,how can I help you?

C)do not talk with loud voice and don"t hang upothe phone too loud.

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 Video 2. Answer the following questions based on the video below.

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 Video 2. Answer the following questions based on the video below.

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a) What went wrong based on the telephone skills that you have seen in the video? Discuss about it.

b) As the receptionist, what are the proper ways to pick up a phone call?
Describe it and give examples.

c) As a caller, when you attend to receptionist with low telephone skills, what you will do? Discuss and give examples.

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This is probably not how you should answer the phone.....

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Based on the video of telephone skills, answer the following questions:

a) What are the details that you need to take when taking the message from the caller?

b)What are the general rules that you have to follow when talking to the caller?

c) List down the things you should not do when taking the messages during phone call.

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https://www.youtube.com/watch?v=Nq65EmDpBA0

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KAMARUL

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Get access to files anywhere through secure cloud storage and file backup for your photos, videos, files and more with Google Drive.

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Syahmi hensem
A04SKR18F043

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Rao: Hey ANIL, do you know the way to TF VALUE MART, SUNGAI SIPUT?
Anil: Yes i know, where are you now?
Rao: Im at Petron, Sungai Siput.
Anil: Ohh, thats good. You have to go straight until Simpang Tiga, Lintang and take left on that traffic light.
Rao: Ohh, then?
Anil: Then go straight and you will saw another traffic light. Then take right and take right again on your next traffic light. After that go straight for 150 meter long and you will saw Taman Lintang on your left side.
Rao: Are you sure this is the way to TF VALUE MART?
Anil: Hey no! I thought you was asking way to Taman Lintang. Oh sorry!
Rao: It's okayh bro. Do you know the way to TF VALUE MART?
Anil: Yes i know. From Petron you go straight and take left at Simpang Tiga, Lintang. Next you will saw another traffic light. Then go straight for 100 meter long and you will saw TF VALUE MART on your left side.
Rao: Thank you so much Anil.
Anil

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FATHAN AND MARULN

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Dear all, please upload your presentation draft on instructions or directions that you have chosen. On 25th January 2019, you have to present it (role play) in the class. Thank you.

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Watch the video and answer the questions below:
a) How to start asking the direction?
b) List down the 5 action verbs when giving the direction. Eg: go down
c)What is the other word that you can use to direct someone to "go left/go right"?
d) Write a sentence using the transition words. Eg: Ahmad you have to go down the street. Then, on your left, you can see the bank.

Complete all of the tasks and upload it by today(19/1/2019). Enjoy!

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izat&pejei

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afieq&syahmi

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MUHAMMAD AQIL&MUHAMMAD HAKIMI

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MUHAMMAD ABID FARHAN
MUHAMMAD FAEZ AZHAR

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afieq&syahmi

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MUHAMMAD SYAKIR IQRAM
MAHATHIR MOHAMAD

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GREETINGS AND INTRODUCTION

MOHAMAD MUSTAQIM BIN SHAHARUDDIN

MUHAMMAD ASYRAF BIN MOHD ESHAM

ASYRAF :  Hello  Mustaqim, How are you ?

MUSTAQIM : I am fine. By the grace of almighty Allah. And you ?

ASYRAF: I am also fine. Let’s go shop.

MUSTAQIM : Sorry, I have to go home.

ASYRAF : Why ?

MUSTAQIM : I have a hobby and it is gardening and I work there in when afternoon.

ASYRAF : Where is your garden?

MUSTAQIM : In front of Kg Sungai Buloh  .

ASYRAF : How do you pursue your hobby.

MUSTAQIM : because I show a effort and talent , to advance myself .

ASYRAF : I think your hobby is very interesting.

MUSTAQIM : What about your hobby?

ASYRAF : My hobby is to play football with my friends .

MUSTAQIM : Your hobby is also very interesting.

ASYRAF : Ok. Thank you I have to go now.

MUSTAQIM : Ok bye, see you next time.

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MOHAMMAD KAMARUL HAFIZUL
MUHAMMAD FATHAN FARIS

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KHAIRUL ASYRAF & ZUL FADZLI

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Rao;  Hey Bro ?

Anel; Yes Bro ?

Rao; What’s your name bro ?

Anel; My Name is Anel Kumar, You ?

Rao; Ouh, by the way I’m Vengkat Rao!

Anel; Ouhh, Ya. Can I help you Rao?

Rao; Can I asking you something ?

Anel; Yes, Sure. What  is it?

Rao; Do you know where Victoria Bridge Kuala Kangsar ?

Anel; Yes, I know.

Rao; Can your explain how to go there ?

Anel; Ouh, Sure ! If you are from Sungai Siput, you will find Simpang  Tiga Karai. And then turn right. The road is 4km long.  After that you will see many left eating outlets.

Rao ; Ouh and then ?

Anel; And then Victoria Bridge just across the street. Then you see the best place at Kuala Kangsar.

Rao; Ouh, thank you so much shafis. I’m really appreciate that!

Anel; Welcome bro! No problem!

Rao; Have a great day bro !

Anel; You too man.

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Haii my name is asyraf bin mohd esham . I was 18 years old and study at kolej komuniti sungai siput.I stay at halaman meru damai 2 ipoh,perak.My ambition is be a pro mechanic,My hobby playing futball.

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Haii my name is asyraf bin mohd esham . I was 18 years old and study at kolej komuniti sungai siput.I stay at halaman meru damai 2 ipoh,perak.My ambition is be a pro mechanic,My hobby playing futball.

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ASSALAMUALAIKUM AND HAI MY NAME IS MOHAMMAD KAMARUL HAFIZUL BIN ROHAIZI . I STAY AT MERU , KLANG . IM 18 YEARS OLD DAN BIRTH IN 2000 AT HOSPITAL TENGKU AMPUAN RAHIMAH ( HTAR ) . I LEARN AT KOLEJ KOMUNITI SUNGAI SIPUT DAN I TAKING ABOUT THE SERVIS KENDERAAN RINGAN ( SKR ) IN THIS COLLAGE . I HAVE A FAMILY AND I HAVE 3 SIBLINGS INCLUDE ME . IM 3 FORM 3 SIBLINGS . IM A HIGH CONFIDENT PERSON AND I WOULD LIKE TO DO THE BEST IN ANY CONDITION . I WANT TO BE A SUCCESSFUL MECHANIC TO BE . I WOULD LIKE TO OPEN MY OWN WORKSHOP . MY HOBBY IS PLAYING FUTSAL AND MY FAVOURITE PART IS BE A GOAL KEEPER COMPARED TO BE DEFFENDER OR STRIKER . THAT’S ALL MY INTRODUCTION

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Hi...Everyone..Im Annil Kumar Son Of Panneer Selvam.You  Can Call Me Anel.Im 19 years old..Im From Kapar,Selangor.I Have 4 Siblings Including Me.Im Youngest Boy From My Family.Im Studying Course Automotive At Kolej Komuniti  Sungai Siput,Perak.My Hobby Is Playing Games..My Ambition Is Became A National Karate Athlete But Unfortunately The Change Is Not Mine 🥋..I Hope Thiz Field I Can Score Up Again🔥..Im Waiting That Opportunity..🥋 Or 🏎🛠...
Fire On...Be Strong ...

Ig» _mr_anel

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assalammualaikum my name is muhammad syakir iqram bin ahmad zamri 18 years old from ipoh. I have two siblings and I am the eldest child. I like to spend time at home and I'm also a food hunter. I attend school at smk st. michael ipoh. Nice to meet you

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Assalamualaikum. My name is MUHAMMAD AQIL BIN MUHLI. Im 18 years old and I from Meru, Selangor. I was born at Hospital Tengku Ampuan Rahimah Klang. My place at Kampung Bukit Kerayong. I have four sibling and im number two. I study at KOLEJ KOMUNITI SUNGAI SIPUT, PERAK. Im a automotif student. My ambition is build one familiar company car in this world. I would like to create my own car. I hope I can I hope I will get my goals.

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MY NAME MUHAMMAD ALIF HAIQAL BIN YUSSIRE.EVERYBODY CALLS ME HAIQAL OR ALIF.I BIRTH IN KELANTAN AND STAY IN SELANGOR FOR 18 YEARS. I STUDIED IN SMK TAMAN SRI MUDA UNTIL 2017. MY HOBI IS PLAYING FOOTBALL, FUTSAL, TAKRAW AND HANDBALL. I LOVE EATING WHEN I HAVE IN THE HOUSE. MY FAVORITE COLOUR IS RED AND BLUE. MY AMBITION WILL BE A GREATEST MECHANIC. I HAVE AUTOMOTIVE COSTS IN(KOLEJ KOMUNITI SUNGAI SIPUT). I CONTINUE BECAUSE I WANT TO ACHIVE  MY AMBITION AND WANT TO MAKE MY FAMILY HAPPY.

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MY NAME MUHAMMAD ALIF HAIQAL BIN YUSSIRE.EVERYBODY CALLS ME HAIQAL OR ALIF.I BIRTH IN KELANTAN AND STAY IN SELANGOR FOR 18 YEARS. I STUDIED IN SMK TAMAN SRI MUDA UNTIL 2017. MY HOBI IS PLAYING FOOTBALL, FUTSAL, TAKRAW AND HANDBALL. I LOVE EATING WHEN I HAVE IN THE HOUSE. MY FAVORITE COLOUR IS RED AND BLUE. MY AMBITION WILL BE A GREATEST MECHANIC. I HAVE AUTOMOTIVE COSTS IN(KOLEJ KOMUNITI SUNGAI SIPUT). I CONTINUE BECAUSE I WANT TO ACHIVE  MY AMBITION AND WANT TO MAKE MY FAMILY HAPPY.

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Asalamulaikum..My name is Muhammad Fairul Iqmal Bin Suhaimi. I stay at Ipoh Perak. I have 5 siblings and I was number 5 in my family.I was 18 years old and study at kolej komuniti sungai siput.At kolej komuniti sungai siput I was study in automotive course.My ambition is to be an airforce engineering.My hobby is playing a computer game.My favourite game is football game.Sometimes,when I was boring I like to riding motorcycle with my friends and going to best places in Malaysia.That all my introduction…

Thank you..

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Assalammualaikum puan azwar
Today i want to introduction about me.. my name is Shahfitri Bin Shaharuddin Kee ..i am 18years old i stay at ipoh perak .My freind call me tiger or syah i have a 2 sister and 4brothers also me😂 my ambition is be a pro mechanic and want work at brand workshop .. my hobby is playing a game pc and fishing😋 i go study at kolej komuniti with my motorcycle ..my favourite food is chicken fried n my favourite drink is orange Juice .. if i work after done study first i want to buy is superbike and house for my family. I study at kolej komuniti because i want make my family happy and proud to me..
Lastly my second ambition i want bring my family go to mekah .

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Assalamualaikum. My name is muhammad hakimi bin umor @ omar. I am 19 years old. I live in the silver diamond bay. I have 5 siblings. My hobby is fishing and modifying my bike because I love speed. My favorite food is laksa and abc. I once attended school at sultan abdullah. For now I have no girlfriends because the face is not hensem. That's just my introduction.

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HAI MY NAME IS MUHAMMAD ARIFF BIN MAT SIDIN. I COME FROM KUALA SELANGOR.. I HAVE 3 SIBLINGS AND I WAS NUMBER 2.  YOU CAN CALL ME AREP AND I STUDY AT KOLEJ KOMUNITI SUNGAI SIPUT PERAK.. YOU CAN ADD MY MOBILE LEGEND ID budak_auto. My HOBBY IS PLAYING THE FOOTBALL. MY AMBITION IS POLICE… THANKS BECAUSE READING MY BIO..

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My name is Muhammad Hidayat Bin Mohd Fadzil.I am from Ipoh,Perak.I am 18 years old.I was born on 20 December 2000.I was born in Hospital Raja Permaisuri Bainun,Ipoh.I am the eldest son from 2 siblings.Now,I am studying Sijil Servis Kenderaan Ringan at Kolej Komuniti Sungai Siput.My hobby is playing games.My ambition is to be mechanic.My favourite food is nasi lemak.My favourite drink is orange juice.My dream is to be an excellent mechanic.

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my name is Muhammad Zul Fadzli Bin Mohd Rahim. I am from Selangor settling in Klang. I am 18 years old. my birth date is 10: 5: 2000. born in Hospital Tengku Ampuan Rahimah Klang, my 5 siblings my 4th child, I am studying at Kolej komuniti Sungai Siput , which costs Auto, my ideal is to be a jpj officer. My hobby is playing motorcycles my idol is Rossi, my fierce food is fried rice paprika . My favorite color is blue because blue is cool The most favorite places to visit are Langkawi Island because they have clean sea water .My dream is to become a successful child in the world and in the hereafter .thank you