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The description of a person's story triggers memories of that event which may be very similar to the one being described which therefore gives the person the ability to connect with the other person.

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The definition of empathy is that it's the ability of people to be able to understand eachother emotionally.

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The power of empathy: Helen Riess at TEDxMiddlebury

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It defines mutual understanding between people where they could understand eachother emotionally and psychologically.