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I just wanted to send out kudos to Chris. I can't stress enough how much I have appreciated the support she has given me. I had a personal issue that had me in a fog for a bit and she stepped it up and had my back in keeping everything flowing smoothly. I just wanted to thank her for being a great coworker and friend.

Submitted By: Michelle Lindahl

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I am reaching out because I really wanted to share my appreciation for Tracie Berglund.  As you know, I have been with ASAE for almost 16 years and there have been many changes in the Event Managers ASAE is assigned. Until now, I have never really had a solid relationship with the EM, not to any fault.  The previous EMs were always professional and got the job done, for sure.  However, with Tracie, it is different. She understands me, my visions and all my craziness and is always willing to do anything to help me and my team, along with ASAE to be successful.  She is also transparent, when necessary.

I really appreciate her patience and diligence and wonderful responsiveness to my many, many, many, many emails.  I also find her to be a great friend. I find myself just reaching out to her just to see how she is doing.  That represents a closeness between vendor/client relationship we have built.  You really have a superstar on your team and I look forward to continuing this working relationship with all of eShow as well! 😊

Submitted By: Kelly Price, CEM, ASAE

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Okay I know I have sent one of these in before for Taylor but she deserves one like every day! Let me tell you about how great of an employee she is. Not only has she been 110% supportive for any virtual conference client I have (since I know squat about the conference end of virtual), but she provides all the details for my conference client’s I have been covering lately with all virtual information.

Just yesterday, I was on a call to discuss VEM however, the client started it all off with a lot of questions regarding webinars and Big Marker. I quickly im’d her just to see if she was available and she hopped on the call and talked my client off the railing for 45 minutes. AMAZING!

She is most certainly a force to be reckoned with and I am so happy she is able to help me out with our my virtual sessions drama.

Submitted By: Brittany Schultz

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From your team, I'd like to thank everyone again. The whole eTech team was great.

Take care and thank you all!

Submitted by Robinn Magid from IAJGS

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Lawrence has been doing a great job in his new role with eTech for virtual clients. I observed first hand the appreciation of him from a client and want to share that.

During IAJGS last week, I monitored some virtual sessions, including the last one, which was like a game show (they called it "Jewpardy"). During the intermission, they were giving out some awards and they gave one to Lawrence. Unfortunately, I didn't catch what they called it, but they offered their appreciation for the help he had provided all week. At this point, he knew many of the speakers and moderators by name. You could tell that he had gone out of his way to get to know them, and help with anything they needed.

-Submitted By: Leslie Whitesel

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I want to provide a glowing review of working with Taylor Walsh.

I have worked with her twice on two separate virtual conferences, and she is fantastic. She is always so positive and brings sunshine to the darkest moments that can happen with a virtual event. She is prompt at responding and knowledgeable. She troubleshoots issues with a level headed attitude and is super customer-focused. She has contributed above and beyond what she was supposed to help both these conferences flow smoothly. She has worked late nights to make sure that things looked up to our standards. I appreciate her, and to be frank; she deserves recognition for her hard work.  I wish there were more I could do than send an email. Our experience would have been far less pleasant if it weren't for her hard work.

Submitted By: Olivia Thomas, Texas A&M Transportation Institute

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Doesn't get better than this. On a VEM demo with Am Psychiatric Assoc and asked what makes APA want to buy eShow!

"Rachel North. Her unwavering support and responsiveness"!

Hats off to Rachel!

Submitted By: Dawn Rockas

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I’d like to give HUGE kudos to Andrea Dickinson! Andrea has been extremely pivotal in making things happen for PIE 2021 and SIIA 2020.

Both of these clients had high priority quick turn arounds that Andrea made seem effortless. Andrea’s professionalism, creativeness and kindness make her a joy to work with!

Andrea………YOU ROCK!

-Submitted By: Lisa Alicea

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I wanted to personally reach out to you to express my gratitude and appreciation for Juan Carlos.  Time after time, he has done an outstanding job with our websites, specifically adjusting to our ever-changing deadlines and demanding requests.

During the last few months, as with other organizations, we have cancelled events and have had to coordinate the updated website with the announcement that goes out to our members.  It has been a hectic adjustment each time, but Juan Carlos has made it happen seamlessly.   I value him as a part of our extended team and look forward to our continued partnership.

Submitted By: Jamie Woodside, CEM, AUSA

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I want to send you a quick note about what a pleasure it is to work with Sarah. We are in the beginning stages of setting up our virtual event, so you can imagine the amount of work it’s taking from both the eShow and ASBO International teams. My main contact at eShow is Sarah Pace and I’m lucky to have her as my go-to person. Sarah is so helpful, prompt in assisting, clear in communication, and always follows-up with me on outstanding items. I’m looking forward to leaning on Sarah for assistance throughout this process.

Submitted by: Lorie Grooms, CMP, ASBO International

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I just wanted to let you know how much I appreciate not only all the work that went into this virtual conference, but even more so, your help with my sessions.
You and Patrick were life-savers for me.  I don’t have any contact info for Patrick and hope you will pass on my appreciation to him.

I’ve been telling friends and colleagues that the weirdest part of this whole virtual thing is that we are simply cut off when it is over — sort of like “now you see me, now you don’t.”  No lingering good-byes or extended chats at the end of a session.  Just poof, finí, that’s it, good-bye!  So in an attempt to extend the experience ever so slightly, I just wanted to say, thanks!  It really was a pleasure working with you all.

-Submitted by: Jacki Breger, CAAEYC Speaker

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Thank you for all your hard work and patience. Because of you, we are ready to go live with registration. Much appreciated.

Submitted by: Veronique Dodson, NABJ

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Wanted to pass this along as LeadingAge PA would like to shout out Andrea for the quick turnaround on their late graphics submissions. They were able to go live today and all looks great.

"Please give a big THANK YOU to your graphics person.  We really appreciate her/him getting this done for us."

-Submitted by Brittany Schultz on behalf of Sharon Fahrer, LeadingAge PA

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I just have to say that Taylor Walsh is fantastic. I have not really had an in depth client view training with Big Marker so I decided to jump on hers with my client and man, she knocked it out of the park. She is very professional and a delight to talk to as well. My client had nothing but great things to say about her at the end of the call.

Great job Taylor! She really is a force to be reckoned with!

Submitted by: Brittany Schultz

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I wanted to drop you a note to let you know how much I appreciate Matt Paradise, and all he has done for me in getting M-PACT up and going again for our July 2020 Show!  He is absolutely a pleasure to work with, and I also wanted to say how much I appreciate Matt’s time he has spent to personally assist whenever I’ve needed support!

You have a fantastic Team!  Thank you eShow for all you have done and continue to do for M-PACT!

- Submitted By Judi DuPont, M-PACT Exhibitor Coordinator

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Huge shout out to Sai for being extremely helpful and timely while assisting me with Bulk refunds, imports, and year to year transfer issues this past couple weeks.  He is always happy to answer any questions I have or look at things on his end.  He's a fantastic team player and deserves some credit for it.

- Submitted by Brandon Schnaufer

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I want to send a quick note of thanks to your whole team, especially Kimmi.  She’s been an absolute rockstar through our implementation process, and I can’t thank her enough for helping us launch registration in less than 2 weeks.

Just wanted to take a few minutes to say thank you.  These are such challenging times in general but the events world has been rocked, and it amazes me how quickly we’ve all come together to support each other and keep things going.

- Elizabeth Young, Events Director
Educational Theatre Association

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Shout out to Lisa Alicea and all M-PACT cast members for stepping up and making their late March to late July reschedule a smooth transition.

Jennifer Rhoads never heard "we can't", only, "sure, lets see what we can do".  She also went so far as to mention that she knows how busy we are, facing this kind of work from all of our clients.

Sales hasn't had a lot of clients offer their appreciation during all the hell that has broken loose during COVID-19.  We all know that they appreciate us, but are too bogged down to say thank you!

It's always nice to hear!   High 5 all around!!!

-Dawn

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Steve Drake has been knocking it out of the park. His most recent adventure into the world of the virtual webinar is no exception. His support is felt by staff and clients alike.

I would like to send a resounding round of applause to Steve Drake. Thank you is not enough to cover it, Steve.

- Erin Redmond-Carney

ps. During group meetings, Steve always made sure to save an applesauce pouch for me and that means something.

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We finished our annual meeting a few weeks ago, and I just wanted to say we absolutely loved using eShow – it has made our lives SO much easier and we can’t wait to use it again on our next annual!

-Sarah O'Brien, STS

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We’ve had some app issues, and Meghan has been problem solving as fast as she can. She is incredibly responsive
We appreciate that. And, we’re glad she is with us in Orlando!

-Julie Groshens & Steve Dahlberg (Lakewood Media Group)

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We are still very happy with eShow for our convention registration and had great reviews from our coaches again about the on-site experience! In 1,177 responses to our post-con survey, 90% rated the on-site check-in experience 5/5 and 9% rated 4/5.

- Jon Litchfield (ABCA)

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During a demo this morning I was pleasantly surprised to see the Speaker Completeness meter live in the speaker service center on the Showcase Demo Site.

Props!  Keep updates to the demo site coming!

- Susie Patch

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Vishal made it a priority to 🤬 a site custom for me on the fly today while he was traveling. I appreciate him being a team player! Thanks again V, you rock :)

- Samantha Neuhring

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Dawn,

Thanks for reaching out.  We are blessed to do the work that we do.  Each year thousands of lives are touched and the culture is impacted.  Having a registration system that assists us in our mission is important and critical.  We have found eShow to be working well for us.

Have a fabulous day!!

Amy Cummings

Executive Director, Partnership for Youth

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Duuudddeeee

Brandon legit went above and beyond today helping me with housing. He didn't just shove documents and process lists. He sat down with me and helped build everything out. He explained why things were the way they were. He made me look good on my call with the client. He had questions I should ask and even helped me with some issues I had after the call. I had the whole housing portion of this contract built within 2 hours. KUDOS!!!

- Amy Allison

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I have been working with Amy this past week and I just wanted to say how pleased I am with her. She done a wonderful job running the show with us!

- Amanda Rabeau

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Brittany Valde has went above and beyond to fulfill last minute requests to help a client go live.    Not only did it get done, but it was done right and at a high level.  I appreciate being able to call her a teammate.

#Britt2020

-Matt Paradise

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Shout out to Christopher, Glenn and Vishal for working on my sales mobile app iPhone.  Each brought unique talents and gifts and always with one goal in mind...get Rockas out of my email.

In all seriousness, remote workers live and breath with support and responsiveness, which at times is done with smoke and mirrors.

- Dawn Rockas

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Lyndee was wonderfully kind, helpful and knowledgeable. She took time to ensure my team had everything we needed for onsite.

-Bill Gipperich, LabAids

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To whom it may concern,

I wanted to take time today to let you know my pleasure working with Rachel North and Taylor Walsh of your company. I am new to my role in conference planning and was previously working with Kate Lynch. The transition from Kate to Rachel and Taylor has been seamless.

Rachel and Taylor have made themselves available by phone, email, and webinar at our request. They have never made us feel like we are asking too many questions, requesting too much work, or that our ideal situation is unattainable without testing. When we communicate with Rachel and Taylor it is always professional, organized, thorough, and pleasant.

We work with vendors across the board on our events, and I am always pleased to interact with your team members. The most poignant piece of my interactions with Rachel and Taylor is that they always strive to make my job easier. I love learning about the functions of your system that will help me achieve my end goal. They are always up front and honest about limitations, but help brain storm workable solutions. I have saved a tremendous amount of time with their help.

At this season of giving-thanks, I wanted to make sure to verbalize my appreciation for your company, and specifically your two employees.

With gratitude,

Gretchen Neis, Children's Hospital Association

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We recently completed our 2019 ACAAI Annual Scientific Meeting.

Brittany Schultz was outstanding throughout the whole Attendee Registration timetable from initial online setup to onsite support…. also for Exhibitor Registration (yay Jean!)

She is super great to work with and we look forward to continuing for more upcoming meetings. Please give Brittany a well-earned “congratulations” and genuine thank you from us!

Also to all other eShow staff working behind the scenes to make the meeting a success for all of us!!!!! (I would list them, but I do not want to leave anyone out.)

Sincerely,
Truman
=)

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I wanted to give a huge thank you to Naitik. One of my new clients was having some trouble with their merchant account and being that I only know so much with as eShow can know about merchant accounts, Naitik stepped up and helped me immensely with the setup. Even though there was only so much we could do with a lot of the issues coming from the merchant account, he was extremely helpful with not only me but with the client. He was more than willing to jump on phone calls and to directly help the client with specific setup needs.

Thank you Naitik for all your help!

--Brittany Schultz

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I want to give a shout out to Brandon, while onsite I had a badge issue and Brandon dropped what he was doing to help me get it squared away. I greatly appreciate having a teammate like him that is willing to do what it takes to help me out of a jam!

-Matt Paradise

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I want to give a shout out to Erin Redmond Carney.  Although Erin is now a Product Specialist in the Abstract,Conference,MLM group, she has continued to help me with my mobile app questions. I know that she isn't required to do so, but it's greatly appreciated to have someone in the office with her vast knowledge and willingness to help.

-Matt Paradise

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Wanted to give a quick shout out to Misael.  He has been very helpful and patient with assisting me with a reg import, even though 80% of the issues was due to my inability to figure out the errors.

Thank you again Misael!

-Brandon Schnaufer

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I want to give a shout out to Khurram.  He has been a constant go to in our product specialist group since day one.  I appreciate his willingness to always help and make you better understand the process.

-Matt Paradise

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I just wanted to reach out and highlight one of your top notch employees.

Amy Allison just worked our show in Minneapolis and although I don’t work directly with her, the feedback I have received from our registration team has been very positive!  My interactions with her are limited, but her personality and “go get it done attitude” is very refreshing.  It seems these days that customer service in various arenas is lacking, but Amy really makes herself accessible and jumps in at a moment’s notice.

She’s pleasant, personable and I love her work ethics.  Our registration team has always highlighted her performance.

- Elizabeth Caruso; AREMA

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I want to say that Creative Services has been such team players for me. Samantha stepped up with a last minute website design without complaint. She was very helpful and accommodating without making me feel like I was inconveniencing her. Brittany & Juan Carlos also were helpful with a badge design that had a bit of back and forth. Juan Carlos actually took time away from his vacation to complete the ticket. Brittany was more than willing to provide support. I just think that department has solid teamwork and is always so responsive to my needs. Because they are not in the front lines, they rarely get recognition from clients, but I know they appreciate how quickly you work. I know the ES team does. You help make us look good.

-- Amy Allison

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My phone cut out, but I also wanted to say that you all rock! I don't work with you all as much as I used to, but I definitely appreciate all you do. We are a group of very Type A personalities and our members can be high maintenance which I think can exacerbate our need for everything to work so smoothly. So thank you all for your hard work! We can't do this without you all.

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I wanted to give a shout out to Katie before she leaves us. She’s been my partner on many clients for almost 2 years, and some of them were really challenging. She was great at helping clients learn the system and the ticket process, and keeping things on schedule. Many clients have given positive feedback to me about her. Also, she would help keep things on track while I was travelling, covering my out of office.

Mahalo Katie, we’ll miss you. Congrats on following your dream!

--Leslie Whitesel

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Brittany Schultz, who has been working with Nicole on our meetings in the past, was certainly a great choice to transition as our new account manager.  She has been brilliant in working thru any problems we encountered and brought a great knowledge of your system with her as she became more familiar with some of the finer details of our process during the setup for this year’s meeting.

Because of this, our meeting registration for ACAAI was able to open right on time and without any issues for the LIVE roll-out!!

Of course, there were also many other people from the eShow staff that helped (i.e. Ami, Jill and others we could not all list), but we wanted to especially thank Brittany for stepping up, keeping us on track, getting the job done and making for a smooth transition.

We look forward to working with her onsite at the ACAAI meeting in November and for the upcoming AO Annual Meeting registration opening this October; then continuing to further work with her for other meetings in the future!

Please give Brittany a “well done” Thank You for us!

-Truman Adcock (ACAAI)

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Leslie & Samantha have been covering me at APA due to a personal conflict I had. They have been tackling issues, fixing things I had missed and working directly with programming when necessary. I appreciate them not merely being a fill in, but treating this show as their own. I can't thank them enough and I know the client appreciates the fact that event managers can be interchangeable.

-Amy Allison

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I just wanted to thank you for all your help pre-show and on show site at RIMS 2019, I know I can be very needy and I greatly appreciate all your assistance! I promise to be just as, if not more, needy in Denver as well just to keep you on your toes but in all seriousness thank you so much, you were a huge help to me and I was able to help make a lot of my clients happy because of you.

-Matt Whyte, RIMS

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Patrick has been very helpful at picking up some of my tickets while I am onsite. With me being in a completely different time zone from the rest of the office, I don’t see some tickets until the next morning, my time. Patrick has taken a lot of my tickets and helped my clients out immensely. I got the following message from one of my clients about Patrick:

“Patrick has been great – he is very responsive!”

Thanks a million Patrick!

-Brittany

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Hey Khurram!

Just off the phone with Lisa. To say that you have another fan would be an understatement!!! She's all in for '20 renewal and I'll start those conversations in November 2019!

Thanks for making renewal calls like these so pleasant for Sales!

-Dawn Rockas

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Shout out to Adi for her "comprehensive and extreme responsiveness" to a very high touch client. YOU ARE A ROCK STAR!!

-Dawn Rockas

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A note of thanks for your leadership and ability to get this resolved for IPEC.

We just received word that their '20 renewal agreement is being signed.

Thanks very much, Nicole!

-Dawn from Cleveland

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Thank you for your partnership on this event, your team has been great to work with on registration and the app!

-Terese Zimmerman, Personify

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Mr. Hoornstra helped me solve an issue from a ticket I had been working with a client for about a week. Tyler quickly identified the error, corrected it, tested it and took the time to give me a proper explanation of the error. Tyler has been a patient and generous teacher to me, it is appreciate beyond words!

-Patrick Johnson

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Kate 'The Queen' Lynch absolutely CRUSHES her client transitions. I walked out of our meeting regarding some client transfers with absolute confidence and zero questions. She was receptive to comments and inquiries, had spreadsheets, and a shared drive with her content. Way to set a bar to the MOON.

-Tyler Hoornstra

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Christopher Weaver's patience with me and my million questions is greatly appreciated. It has probably taken me too much time to understand the process of the mobile app, but I think I am finally getting it. Christopher is willing to reach out directly to the client which I appreciate. He also has helped me develop a document to alleviate my confusion. I give him kudos because although he may be screaming on the inside each time an IM from me pop ups, he doesn't let me know. He doesn't make me feel stupid when I ask the same thing multiple times or just don't get it. I truly appreciate it!

Amy

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Hi Brandon,
High 5 for your contribution on our call today, given my badge snafu with those Polylith badges.

Really appreciate your time to ensure a great renewal call and possibility of adding even more modules '19-21.

Enjoy your day!

-Dawn Rockas

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Hi Erin,

Kate and I are setting up PLA 2020 with a responsive site this year. She has been GREAT with communication and even created a PDF of the timeline breakdown for "easy saving/reference".

I haven't worked with an ES member that has done this and I found it extremely helpful! This will allow us to know what we agreed to, will hold both parties accountable for their promises and super easy to reference like she said.

Anyways, great work Kate, I appreciate you and going the extra mile!

-Samantha Neuhring