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Motor Match - G.com
Quality Assurance
SAP Production - 020 (always)
Split Lines
Special Order Quotes in SAP
Salesforce - Account Details

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*Learned how to use IPV when SOE doesn't give enough information
*Learned to use motor match(grainger.com) needing at least HP Voltage and RPM
*How to convert special order quotes to orders in SAP

WE LOVE KIM

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*READ THE YELLOW BOXES
*splitting lines
*Motor match
*how to find a quote/order in SOE

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*Discontinued:
compare all alernates in SOE
*1500 means free shipping
*qa= add points with service more than lose points for minor mistakes
*motor match on grainger.com

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convert a quote to an order in SAP VA02 & VA22

Split lines in the shopping cart

Finding account details in salesforce

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--TEAM SLOTH ROCKS!!!

--orders over $1500 get free shipping.
--Lauren has perfect eyebrows.
--shift+Tab takes you a field backwards.
--a D&B# verifies it's a legit business.

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*SAP Cheat sheet will save your butt
*Shift tab will take you back a field
*Motor Match on g.com (top 3 searches are required)
*Finding quotes - document # field is a catch all

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MotorMatch
Orders over $1500 have free shipping
How to convert a special order quote into an order in SAP//closing that case in SalesForce
What information different sections of SalesForce has for accounts

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how to convert a special order quote to a order
how to  use IPV
free shipping for orders over $1500
customer purchase account
3 types of Grainger pricing

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learned that it is essentially important to be an active listener, to save time for yourself and customers

it is important to compare ALL alternates listed  to make sure we find which product will work best for our customers

when you convert a sourcing quote you will use SAP with the V_02 if it starts with a 1  or V_22 if it starts with a 2

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Accounts that are Partial can only be sourced if the items are in the Redbook.

Grainger has 3 pricing categories (Web Price, Red Pass Plus and Contract Pricing)

Replacement and Repair Plans.

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Pricing Offers
-  Web Price
-  Red Pass Plus
-  Contract
Shopping Cart Icons
CPA - #222222226
Extended Protection Plans
IPV for product info
Item Rejection
- do asap, check availability (needed by SOE), then resume sales order

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*OPIM= Operating Instructions Parts Manual.

*CPA acct is 222222226.

*pricing structure changed in 2017.

*when entering date as PO you can ask if they would like punctuation or just #s.

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Master pack
How to navigate IPV
EPP - extended protection plan

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How/when to use IPV
have to select a plant to reject product
how to find out how much comes in master

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* When to use and how to create a customer purchase account
* Always offer extended protection plan when available

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* how to search with IPV
* customer purchase account ( one time purchase)
* some items cant ship outside the country
* e.p.p used to be called triple guard

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Customer Purchase Accounts
Pricing

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delivery instructions
parent (letter)/child (number)
placing quote
rejected order (no email)
carrier code

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how to find the catalog page from gcom

product searches on gcom

how to change carriers on orders, in case UPS has backed over the mailbox to many times.

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Carrier Codes
Product Search
rejection Lines

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product search
Shipping Carrier Info
Parent-Child Products
Sourcing from Vendor
Sell/Ship packs

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How to place a quote.
Product Selection.
Attributes, accessories and alternatives.

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*How to product search using both SOE and Grainger.com
*Parent/child relationships
(Parents start with a letter, children with a number)
*Alt Tab to navigate screens

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using IPV to find documents, and using those documents to provide info to the customer

that it is standard work to use SOE, then IPV to search for products, if we have a G number, if we cant find what the customer wants we then escalate to TPS.

CPA's are used for  an individual to place an order, they will always be on web pricing

making life easier with bookmarks!!!!!!!!!!!

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how to make a quote
Parent/child relationships
how to reject items

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*always repeat item #s back.
*Parent # is located in DETAILS section under CATALOG ITEM.
*Ctrl+ & Ctrl- zoom in and out of your screen.
*Red price on Gcom is a clearance price.

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How to find carrier codes

sharing cases

how to search without a grainger product #

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*How to set a quote
*How to change information for STO
*How to switch pickup to different DC's and Branch's
*How to reject something from an order if someone changes their mind
*Product search

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How Grainger values their employees
Ask for their name right away
Me2X

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How to place an order
How to search for customers
How to pay myself

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Order of prompts
me2x and be2x
Benefits

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I learned how to navigate SalesForce to locate accounts and branches.
I learned how to place (simple) orders in SOE.
I learned Grainger offers a lot of products and to not be surprised about what I find.

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*How to use salesforce
*how to locate branches
*looking up accounts
*what to say and not say while talking to a customer

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How to locate branches and alternate branches.

How to clock in & out.

How little I actually know.

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*How to login to the system
*How to search for customers by name or business name
*How to find the nearest branch to the customer

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where to look for branch information in salesforce.

kim had an EPIC mullet.

SOE + simplified order entry

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How to locate branches, near by branches, and info regarding them

how to punch in to get paid

how to do a basic item search

training structure/why

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Verify, Verify, Verify
Slow Down
It''s all about the "Yes!", "We can do that."

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There are 9 DC's, 3 call centers, and hundreds of branches

Grainger cares about their employees and customers, and want the processes to be the best they can be for both of them.

There are many ways to search and find accounts, including names, company name, phone numbers, and many more to come.

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How Grainger is cares more about their people.

The power of YES!

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i learned how to place an order
that we have 250 branches and 9 dc
always make sure you verify the information
also trust the system

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-Learned how to clock in and out.
-Learned how to go in and find the closest DC to a customer
-Learned how to place simple orders into SOE