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(Problem Statement 9)    Foreign website

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(Problem Statement 9)    Foreign website

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Solutions :
- Easy to navigate website

- Grid and list view

- Background color wouldn't clash with the wordings

- Clear listing with their naming of items below

- Showing how many products per page

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(Problem Statement 8)       User faces language barrier with interactive feature 

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(Problem Statement 8)       User faces language barrier with interactive feature 

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Solutions :
- Website will detect the user's location then switch to the location's language and currency

- Search bar remembering the search history

- After logging in the items will stay in the cart unless the user removes it themselves

- Being mobile friendly so that user can use the website on their mobile phone

- Able to zoom in to products to see the product features

-having a description space for user to read more on the product before purchasing

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(Problem Statement 7)     Stocks not up to date  

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(Problem Statement 7)     Stocks not up to date  

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Solutions :
- Queuing system
(When logging in, clicking on the link, a queuing list will show the queue number)

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(Problem Statement 6)     Social media sharing made harder  

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(Problem Statement 6)     Social media sharing made harder  

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Solutions :
- Having a sharing button to share on social media
Example : Facebook, twitter, instagram, whatsapp

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(Problem Statement 5) Problematic check out   

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(Problem Statement 5) Problematic check out   

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Solutions :
- Having a side cart to constantly check items and total pricing

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(Problem Statement 4)         Fear of lost and damaged packages

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(Problem Statement 4)         Fear of lost and damaged packages

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Solutions :
- Using reliable delivery carriers example : DHL, FedEx, UPS, EMS(Japan)

- Traceable package ID

- Cashback(50%) if items are damaged / have defects

- Having insurance for package (need pay tax)

- Bubble wrap

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(Problem statement 3) Membership benefits being questioned 

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(Problem statement 3) Membership benefits being questioned 

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Solutions :
- Having membership discount

- Notify members through email and SMS for promotional items or when there's new arrive

-Remembering the products in their wish list and suggesting anything similar on the first page when they log in

- In trend items showing on the first page

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(Problem statement 2)       Mode of payment doesn't comply to customer's needs

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(Problem statement 2)       Mode of payment doesn't comply to customer's needs

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Solutions :
-having a wide range of paying system example E-nets, MasterCard, Paypal, Visa, American Express

- After confirming payment, send an email for confirmation

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(Problem statement 1) Authenticity questioned of the website 

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(Problem statement 1) Authenticity questioned of the website 

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Solutions :
- Having a review section for customers to view before they make any purchases

- Having a physical store

- creating a good reputation

- traceable shipping ID

- Authenticity tab for checking (Product)

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seller doesn't communicate with buyer about the shipping/ delivery time

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Lousy way to communicate with seller

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bad website design, redundant information

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not user friendly ( not clear )

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does not show new arrived/ suggestions

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can't share the information to any social media

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can't be shared to facebook or any other social media

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not mobile friendly

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does not show any  of the suggested items

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no promotions for new subscribe

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no proper navigation

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does not show that it's out of stock

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search bar doesn't remember the user's last search

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everything in the cart is gone when user accidentally close the website

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totally amount doesn't updates when user add new items into the cart

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the total amount of the items don't tally

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currency problems

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messy

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Racist website, doesn't have translation

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payment not well-ly validated, eg the cashcard used and stuff

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validation of user's payment

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small range of payment

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having background music

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Has background music that can't be stopped

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pages showing the same concept, not detailed

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too simple website, unprofessional

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difficult to read

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poor choices of color, causing the words to be had to read

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item crowding together (as in pictures and information), users can find the ideal item wanted

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no search bars, long listing without the name of item shown

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price of item not shown when browsing, customers have to click on item to check the pricing

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Long listing of items

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able to check the item's reviews before buying

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feedback forms

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interactive column

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(Problems Faced)       interactive feature 

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(Problems Faced)       interactive feature 

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Problems :
- Interactive column
- feedback forms
-able to check the item's reviews before buying
- having background music
- racist website, doesn't have translation
- everything in the cart is gone when user accidentally close the website
- currency problems
-search bar doesn't remember the user's last search
- does not show new arrived / suggestions
- no mobile friendly

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first hand information about new products

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membership Notification

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having membership discount

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International shipping at high risk (bad)

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Trustworthy shipping partners

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International shipping -> insurance

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Package arriving on time

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Good wrapping for safe delivery

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Easy navigation of the website

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Long waiting time for delivery

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Short waiting time

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Many different types of payments range

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Convenient for customers

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Easier access to the "shop"

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Having good reviews create a trust relation between buyer and seller

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Traceable package

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Returns accepted

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Proof that shows authentic items

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Dealing with bad services and quality

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Having own shopping sites for cleaner and neater shopping experience

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Good sellers that deal with refunds for spoiled items

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Guaranteed quality for certain online websites

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Lying about non authentic products

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Refund guaranteed if trouble arises for some

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Slow response from seller

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Great response team if shipment faces trouble

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Delayed shipping

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Trustable paying systems

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Wrong size wrong design

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Fast shipping comfirm

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Fast checkout

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Shipments gone missing

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Products that looks different from what the seller shows

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Item out of stock after payment

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Extra payments for shipping

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Chances of being scam

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Damages products during delivery

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What are the current online shopping woes?

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What are the current online shopping woes?