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https://youtu.be/699nAEA__lU

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On the last day, I am doing interview with Human Resource Manager of the Grand Renai Hotel on the last day of SIEP. Puan Norihan is very kind person. My interview session with her is to know detail about The Grand Renai Hotel. I am very thankful to Puan Norihan because she accept me to do my SIEP and also thank you for giving me experience and some advice.

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On the ninth day, after the briefing from supervisor. I was instructed to do the linen work by arranging cloths such as table clothes, chairs and napkins that were ready to be used to make easy the calculation of the quantity of cloth. The number of each type of cloth should be noted. This is because the cloth that has been taken for use in other department like F&B needs to be returned in the same quantity. It is also a way of identifying the shortage of cloths returned.

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On the eighth day, I was directed by a supervisor to follow the staff named Zaim. I did the work of cleaning the room starting with pickling up all the trash, removing all the sheets, blankets and pillow cases. After that, I keep all the things like iron board, sajadah, hair dryer and so on in the close. Next, I replace the new sheets, blankets and pillow cases with the new one. After that, he was taught to me the ways to arrange ingredients of drinks such as creamer, sugar, brown sugar, nescafe and tea into a small container. The number of these items should be arranged according to the number of beds in the room. This method of compaction is rather difficult because it is placed in a small container but after do that with many time and I was managed to do it.

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On the seventh day, after the briefing is done the supervisor distributes taska to staff. I was assigned to follow their staff who is Encik Sabri. He was assigned to clean the room on floor 12. On floor 12 is a smoking floor so cleaning needs to be emphasized because of the smoke from the cigarette. I was tasked by him to do all wiping and vacuums because the cigarette smoke was easily collected in one place and also on the air that is flying around the stuff in the room.

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On the sixth day, after briefing by supervisor is done I was directed to follow the staff who is name Kak Syazana. Today I did the cleaning of the room where the guests was still staying in the room. The rooms that still have guests do not need to be completely cleaned like a check-out room. Kak Syazana and I just added the outdated items such as mineral water, bath goods, laundry bag and tidy up a few items in the room to make them look neat. On that day, I met a kind and friendly guest, she give us some tips because have packed the room and treated her very well. Kak Syazana was taught me the ways to fold the laundry bags. This laundry bag should be folded by displaying their logo and name of the hotel. Not only that the amenities also should be arranged like that so the hotel logo is clearly visible to the guest.

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On the fifth day, I was able to learn how to fold the sejadah. They should be neatly folded and was placed in a drawer that is provided by the hotel. Next, I was replace all the sheets, blankets, pillow cases and towel with the new ones. The dirty fabrics was collected in a trolley and will be picked up by linen to be sent to the laundry. After that, I wiped the things in the room to make sure there was no dust left.

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On the fourth day, I was told to follow their staff that is Kak Sabariah. I was shown by her how to clean the bathroom. She was told me some of the proper skills for cleaning the bathroom to make look nice and clean. I also was learn how to arrange the amenities and wiping items in the bathroom to make them look organized and shiny. I also learned how to clean the shower room that has watermark to make it clean. The hotel’s bathroom needs to be kept dry and there is no hair left to keep the floor clean and not slippery that is could endanger the safety of their guests.

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On the third day, all the housekeeping staff will hear a briefing from the supervisor in the morning. The briefing was held to enhance the knowledge of the staff, informing the objectives of that day. After that, I was directed to follow a staff who is Zahir. He was assigned to take care of the room on the floor 14. He taught to me how to tidy up the bed. The sheets, blankets and pillow cases must be neatly covered and neatly arranged to look good. The sheets and blankets should be lain properly to make sure they look neat and do not look any wrinkles. While the pillows should be upright and look nice.

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On the second day, I was told to do some sort of dirty fabric to take them to the laundry. This method is to facilitate the calculation of the quantity of fabric before it is sent to the laundry. Not only that, I can also recognize and remember the different types of fabric. I can find out about the different types of bedding and some types of towels. This hotel has two types of bersama which are King bed and Twin bed. The sheets and blankets for both types of bed can be distinguished by their size but it also can be identified by the colour of the thread at that fabric. While, the pillow cases have two types that we call Standard and Europe pillow. By separating these fabric I can remember the Names of each type of fabrics.

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On the first day of SIEP, I was required by the Grand Renai Hotel to fill out some forms of personal information and agreement forms to comply with the hotel rules. After completing the form, I received a short briefing from the Human Resource Manager who is Puan Norihan about the hotel’s rules, the ethics of staff wearing and also explanation of housekeeping duties. Puan Norihan also briefied about the other departments and I was motivating by her to do the job well. After that, I was directed to follow their staff and was shown the inside of the hotel.