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Good evening madam, the video sound quality is not nice, so I recommend use earphone. But part the volume is high, some part is low. Please take note!
Thank you.

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- First day of internship, I started my day with registration as an official employee in ACGIR.

- Then I was brought to listen to a short introduction about the company by Ms. Kim.

- In the morning, a senior executive directed me to office and slightly introduced me the operation of ACGIR. With the explanation, I manage to know my working colleagues as well.

- The office staff operation hour is start from 9:00 am until 6:00pm and office off on Sunday and Monday, so I start to work on Tuesday. For golf, we off Monday and if resort, we open every day.
-The working day for office staff is Tuesday - Friday (9:00am-6:00pm)
Saturday (9:00am - 5:00pm)

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- In second day, Ms. Kim want me refer back previous purchase order to record all supplier detail because it’s convenient me to find the supplier when want to ask for quotation.

- Ms. Gan teach me how to record the daily income of Golfer Terrace and Propshop because customer can pay in cash or credit card.

- In this case, I need to make sure the money that I receive from Propshop and Golfer Terrace is correct and same in the system record. If have any different, I need right away check with the counter and find out the problem.

- After count the money, Ms. Gan accompany me go to bank because it was the first I go to bank

- Besides that, we also go to ATKC Hardware to purchase equipment for maintenance use.

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- Ms. Gan teach me how to open the purchase order. To check back the previous order I can found in ‘purchase edit list’. In this page, I can found the suppliers’ company, date purchase, price, quantity and detail of the item.

- Ms. Gan remind me during open the purchase order for golf use, I need to choose the correct code because this will affect the golf monthly expense.

- So, when I receive purchase requirement, it must state that the purpose purchase the item and where to use. By this way, it was help me to choose the correct code.

- For example, if want to purchase buggy tire, I need to choose tire which is under upkeep buggy code.  If have any uncertain, I can ask Ms Vani or Ms Shirely becaue they are known better and give me suggestion.

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- Sometime, some items were not found from the record, this mean it haven’t purchase before. In this case, Ms Gan teach me to use item master. In this page, it must write down the product name, the price and the quantifier. Besides that, during create new item, I need to choose suitable item group and subgroup. For example, purchase a saw use at Animal Island, I need to choose the animal island code.

- To check supplier record, Ms Gan teach me use the supplier master. In this page, I can see the supplier detail such as the company name, email, phone number and contact person.

By this way, when I want to email Inquiry to supplier, I can check from supplier item.

- Moreover, supplier master also can add new supplier. During record new supplier detail, we need to know supplier company name, email, phone number, contact person and term of payment.

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- After know how to open purchase order, Ms. Gan teach me how to post invoice. After receive item from supplier, need to post the invoice and pass to account to make payment.

- During post invoice, Ms. Gan remind me must make sure the invoice number, date and the amount is same with the invoice.

- After post the invoice, must highlight the invoice number so that account can more easy to refer back and cover “post” stamp and write the date post.

- After that, print a copy. The original invoice pass to account to prepare payment, the copy invoice filling in the file for refer.

- Manage phone calls and correspondence like e-mail and letters.

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- Today, Ms. Vani teach me how to record the bank in slip in cash book translation.

- During key in the bank in slip, Ms. Vani remind me must very careful to key in the amount, date, code number, bank and the detail. If have income for KTV, it also need to mention in system. After key in in system, I also need to record in cash book.

- Besides that, Ms. Vani also teach me how to key the Golfer Terrace receipt.

- In afternoon, Mr. Teh has bring me to meet the supplier, so after that if have any question, they can direct contact me.

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- After a few day work at here, I have more understanding about this company. Amverton Cove Golf & Island Resort is a prestigious 18-hole golf course. ACGIR is accredited by the International Association of Golf Tourism Operation and Malaysia Golf Tourism Association. To ensure the field is in the good condition. It need spend a lot of time and energy to maintain it. When I receive purchase order form from field department, I need to email and call supplier to ask about quotation.

- During call supplier, I need to compare and evaluate offers from suppliers. Negotiate contract terms of agreement and pricing. Track orders and ensure timely delivery and review quality of purchased products.

- Besides that, I need to carry out administrative duty like copying, binding and filling. ACGIR was operation every day except Monday. So, every day I need to arrange and binding the golf invoice and report.

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-Today Ms. Vani teach me how to record the Golfer Terrace receipt in excel. After arrange the receipt according by receipt number, I need go to I-Post to print out the daily record and the journal.
- Ms. Vani has mention that during arrange the receipt, need to check the OC receipt and need to make sure the OC is correct and sign by their own. For example:

- General Manager OC is GM OC FOOD MR DAVID

- Boss Steven Junior OC is DIRECTOR OC FOOD MR STEVEN JUNIOR NG

- Ms. Ain OC is SALE AND MARKETING OC FOOD MS AIN

- Every director such as Tan Sri, Puan Sri, Mr. Steven Junoir, Dato Milton, Dato Ambrose, Puan May, General Manager and others can OC at Golfer Terrace. This mean this receipt no need to pay. But, only tobacco cannot OC.
- Below is the list of board of director:
Tan Sri Dato’ Ir. Ng Boon Thong @ Ng Thian Hock (Chairman)

Puan Sri Datin Catherine Yeoh Eng Neo (Executive Director

Dato’ Ambrose Leonard Ng Kwee Heng (Executive Director)

Dato’ Milton Norman Ng Kwee Leong (Executive Director)

Steven Junior Ng Kwee Leng (Executive Direct)

Malcolm Jeremy Ng Kwee Seng (Executive Director)

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- After a few work at here, I have more understand about this company operation mode.

- Every purchase requirement from golf and buggy need get approval from Mr. Teh. Mr. The is clubhouse manager.

- After get approval, then I can use the iPos to find the previous purchase. In previous purchase, I can see the date of purchase, company name, price and the detail of item. After find the suppliers, send the enquiry to them ask for quotation. After they reply me, I need to compare the price from supplier. If has meet any question, I can ask Mr. Teh and Mr. Hisman.
- Mr. Hisman was a field maintainer manager, he has more experience and knowledge about the workshop equipment and facilities. They are friendly and patient to teach me.

- After issue purchase order, I need to sign first, then give to Mr. Teh check and sign. Finally, prepare the purchase order to give Boss Steven Junior sign and approve.

- So ever time open the purchase order, need to make sure the price and quantity is correct and cannot change it casually

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- Answer and respond to calls and emails

- Conduct clerical duties, including filing and preparing documents.

- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

- Answer and direct phone calls.

- Meet supplier and the supplier give me the name card.

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-  Receive, sort and distribute the mail to supplier to request the quotation.

- Compare and evaluate offers from suppliers and discuss with my manager.

- After get reply from suppliers, negotiate the price with supplier.

- Prepare purchase order after confirm the price and give manager check and sign.

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- The first thing I reach office is open my email and check it
- After breakfast, I check the propshop and golfer terrace sale and record in the cash book.

- Record and check the credit card sales.

- Copy the credit card sales and give to Ms. Vani to check and binding in the file. If have any question about credit card sale, can Ms. Vani because she was helpful to help me solve my problem.

- Then, arranging the golfer terrace bill. If have any missing bill, need to contact F&B counter to reprint the bill.

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- Open the machine file to see through all machine use in filed such as bobcat, rough cutter mover, bob spray, bush cutter machine and other.

- Need to remember the machine use in field so it will assist me during purchase the spare part of the machine.

- Find more information about the machine in website to get more detail.

- If have any question about machine, can ask Mr.Teh, Mr. Hisman or Mr. How.
Below is one of the part of organization chart.

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- Today, Mr. Hisman has send many purchase request to Mr. Teh check and approve.

- After Mr. Teh approve, he pass to me to open the purchase order.

- Some of the purchase request already have the invoice because Mr. Hisman will go to hardware shop to purchase some item first. However, he will record the purpose and which department use for it. So when I open purchase order, I can check and record in the purchase order, so boss can refer it.

- After that, I need to sign and also give to Mr. Teh again to check and sign. Then keep in the file wait Boss Steven Junior come in and sign.

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- Today, Ms. Shirely was introduced and explained the background of the company to me. Ms. Shirely took me to visit the Amverton Cove Resort.  After look around the resort, I raised that Amverton Cove Golf & Island Resort is a 4 s, it has 52 different rooms which are standard room, double bed room, family deluxe room, deluxe room and conference room. Beside that, I have to remember all the price and the difference of the rooms so I can explain to customers clearly.

- After come office, I need to manage phone calls and correspondence like e-mail and letters.

- Create and update records and databases in computer.

- Issue the purchase order. Make sure the quantity and the prices was correct according the invoices.

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- Count the yesterday Proshop and Golfer Terrace money and make sure the amount is same in the system.

- When the staff send money to office, they also send the document. So need to arrange the document according the invoice number and arrange the Golfer Terrace resist according GT Inv number.

- After arrange the document of Golf and Golfer Terrace, need to print out the report from Qisoftclub.

- After arranged correctly, clip the file and filling in the file.

- Then need to record the credit card resist. During record the credit card resist, need to mention the date, day and is for Golf or Golfer Terrace. Besides that, I also need to record the resist number and price. After that total up the amount, check the amount is same in the computer record.

- After confirm the amount, photo copy a copy to give Vani to filling. Vani will help me check it, if have any error, she will remind me to do correction.

- For golfer terrace, I need to print out the report and all resist. After that need to key in all receipt in computer.

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- Today Miss Gan on leave, yesterday she has pass her purchase order to give General Manager check and sign. But in morning, the clerk of General Manager said that he will come office after lunch. Suddenly, Boss Steven Junior come and we were not expect he will come today. So I faster prepare the document and give to boss sign. But boss has rejected to sign the swimming pool water pump purchase order because it’s too expensive, however he didn’t scold me just ask me to find more suppliers and compare the price. This item is very urgent need to purchase before school holiday, so the day I have found five suppliers, send email, if they didn’t reply me the email, I need to call and call until they send me the quotation. I hope this all suppliers can send me quotation at least tomorrow.

- Meet supplier and receive the deliver items. However, the supplier send wrong quantity of the item. So Ms. Gan teach me how to cancel the balance item in the Qisoftclub.

- Besides that, need to call to supplier to get the credit note and pass to account.

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- Today, we get complain from customer about the animal island. Some animal already injured and they ask to send to vet. They feel disappointed and see injured animal to the kids. So, we need to inform the animal island staff to check it and report to office. After that, we contact veterinary to come to treat the injured animals.

- Carry out admin work like filing, binding, copying and printing.

- Answer and reply call and mail.
- My colleagues my help celebrate my birthday in office.

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- Yesterday we have receive notice from TNB that there will no electric current supply from 9:00 am until 5:00pm. So I only can manual work and filling the document. Lucky, around 11.00am the current is back, so we can do my work as usual.

- Before current come, I do manual work like filing and binding the golfer terrace bills and golf invoices.

- After current back, I can open my computer to check and reply mail.

- Receive and check the item deliver by supplier. When receive item, need to make sure the quantity and quality of the product. After check, can sign and noted the date receive.

- Meet supplier to get more detail of some item.

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- Today is the day to send the report of Caddy Wages to Ms. Kim. So I need to print out the report from Ms. Kim will prepare the payment according

- ]Top up activity voucher for pony ride, pedal go kart, boat rise and kids ATV.

- ]Count the pillow cases and bed covers because need to send to laundry and set up in this Saturday for camp site.

- Answer and respond phone call and mail.

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- Receive, sort and distribute the mail to supplier

- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

- Answer and direct phone calls

- Prepare purchase order and give manager sign

- Assist site manager to prepare the key chain for camping site

-  Go to bank to bank in

- Help to mark and count the pillow cover and bed sheet to send to laundry for washing.

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- Help to set up camp site.

- Remark and record all furniture such as: fan, locker and bed

- Help to housekeeping because not enough staff

- Follow maintenance go to shop to take furniture

- Go to bank to bank in

- Carry out administrative duties such as maintain computer and manual filing systems.

- Key in the all the bill of Golfer Terrace in excel file.

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- Check and reply the mail. WhatsApp and call suppliers to reply the enquiry as fast as possible.

- Prepare and monitor purchase order (OR) early because today Boss Steven Junior has come here for meeting. Wait for Boss Steven Junior meeting finish, then pass to boss sign.

- After boss sign, scanning the purchase order to computer and send mail to supplier to prepare the order.

- Track orders and ensure timely delivery

- Go to bank to bank in

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-  Carry out administrative duties such as filing, copying and binding golf document.

- Filing and printing the credit card statement. Check and record amount of statement is same in system.

- Today have held a staff party to celebrate staff who are birth in January, February and March.

- Copy all invoice of March. Arrange and filling the copy and the original invoice need to past to account to make payment.

-  Check the mail from supplier and print out the quotation. After receive quotations from several suppliers, I need to compare the price from supplier. After evaluate, open the purchase order and give to Mr. Teh (Clubhouse Manager) check and sign.

- Answer call and WhatsApp supplier to remind them reply the email.
Below is the picture of golf invoices and golf file.

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- Check email and reply the mail to supplier.

- Photocopy and print out invoice. After that, the original document pass to account, then the copy invoice filling in the file.

- Review quality of purchased products. But the one of the product (MCOR 4) purchase from supplier was not lasting. The maintenance complaint that this item only can use around 1 to 2 months. So I need to contact to the supplier ask about warranty. However, that was not warranty to the product, but they will collect back the damaged MCOR for evaluation.

- After lunch, I go to bank for bank in and go to hardware store to purchase some items.

- Carry out administrative duties such as maintain computer and manual filing systems.

- Key in the all the bill of Golfer Terrace in excel file.

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-  Today Ms Kim teach me to key in the on leave and the overtime form. Because it has many staff in this company, so it was very difficult to find staff name one by one. So it can find by department such as buggy, propshop, golfer terrace, rabbit room, housekeeping (clubhouse), housekeeping (hotel), maintenance, sale and marketing. Besides that, during record the on leave of staff, I need to choose correct type of leave like absent, unpaid leave, annual leave, sick, compassion leave and other.

- Carry out administrative duties such as filling, key in data in the system, copying and print the document.

- Go to Public Bank to bank in and pay the monthly KWSP. After that, go to CIMB Bank to take some cash.

- Receive, sort and distribute the mail to supplier

- Answer and direct phone calls

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- The first thing I reach office is open my email and check it.

- After breakfast, I check the yesterday Propshop and golfer terrace income and record in the cash book.

- Around 11 o’clock, Ms. Kim ask me to duty at karaoke room because no enough staff during this period.

- Ms. Kim has explain how to operate the cashier. In karaoke room, it has VIP karaoke room and hall karaoke. VIP Karaoke rooms are also available for bookings. The price of hotel guest and non-hotel guest are different. It has cheaper price for our hotel guest.

-  In this karaoke room, it also have some game such as pool, snooker and foosball table. Besides that, in karaoke room also has sell some beverage. So, the entire family can come to relax at our resort because it was many facilities and entertainment in Amverton Cove Golf & Island Resort.

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-Today the auditor come to Amverton Cove to check the account. The auditor need the golf invoice document start from January until March 2019. So I need to check and filing the file because Monday and Sunday office off.

- The furniture company has send their worker to install the compartment in the office of sale gallery. But Ms. Ain was on leave and Mr. David was busy to meeting. So I need to stay at the office to supervise them until they finish. During wait them install, I bring my invoice and file to binding and record and copy credit card statement.

- After that, Mr. David come back office, so I back my office first. Around 6:20pm, the worker has finish install the compartment. So I go to check and close the sale gallery office.

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- Today, Mr. Norman Lim(supplier) has deliver the dimple tee markers to Amverton Cove. But it was too many items, so I ask staff to help take troy to send to office. After check and sign, I call to Mr. Hisman to collect it from office.

- At 11.00 am, Ms. Kim instruct me to record and print out the February voucher payment. After that, Ms. Kim want me to check the caddy annual leave and record it.

-  After that, Mr. Teh pass the purchase order form to me. So I use I-POS system to find the previous purchase to find out the supplier.

- Send the email to supplier to ask about quotation.

- Compare and evaluate offers from suppliers.

-  For purchase diesel, I need get quotation from supplier. Then, open the purchase order and give the Mr. Teh. After that, take the picture and send to Boss Steven Junior to get his approval. After get the approval, send purchase order to prepare the diesel.

- Conduct administrative duties such as filing, typing, copying, binding, and record the data.

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-  Yesterday I have order the diesel, today supplier has deliver to Amverton Cove. During refuel the diesel, I need go to workshop and supervise them. After refuel, I need to check it and sign the delivery order.

- After lunch, I need go to bank to bank in.

- Follow up the irrigation inventor service with supplier.

- Whatsapp and email to supplier to ask about quotation and compare the price.

- Call to supplier to track orders and ensure timely delivery

- photocopy and print out daily report and manual filing systems

- Key in the clubhouse laundry housekeeping data.

- Record the Golfer Terrace daily resist in excel file.

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- Today need to do the new pass. We have various type of pass such as guest hotel, visitor, staff, contractor and homestead contractor. Each role pass have different color for easy to identify. Firstly, I need call to security to confirm which pass need to renew and the quantity. After that, I use excel file to create the pass and follow the number and color. Then, I need to cut the paper by half and put in the laminate paper. Unfortunately, the laminate machine has some problem, so I need to wait the new laminate machine to laminate the pass. This work was easy but take time.

- Binding the golf invoice and print out the yesterday report. Filling the receipt of Golfer Terrace.

- Mr. Low command me to ask supplier about the nylon rope which need to repair the cargo net. So I call supplier to know about the price. After confirm the price and quantity, I track order and ensure delivery time because it need to repair before 15 March.

- Go to bank to bank in. After that, record the bank in slip and give Mr. Teh sign. Then, record in iPOS system.

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-Prepare and monitor purchase order (OR)

- Maintain computer and manual filing systems

- Develop and maintain a filing system

- Reply to email, telephone or face to face enquiries

- Record the caddy daily work records

- hotocopy and print out documents on behalf of other colleagues

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- Today, I need to pass my purchase order to Mr. How to help me get signature from Boss Steven Junior because he did not come here and many document haven’t sign and cannot process.

- Answer phone call from supplier.

- Check and reply email.

- Check the purchase requirement and open the purchase order after approve by Mr. Teh.

- Some purchase requirement need to ask for quotation.

- After get the quotation, compare the price from other supplier.

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- Today, I need go to bank to bank in. I need to record and count the income on Saturday and Sunday. After prepare, I call the PB to send me to bank.

- After bank in, Ms Gan ask me help her to take the fruit tar from the bakery and go to Tesco to buy the French roll bread to use by today event.

- After lunch, I laminate the contractor pass, staff pass and homestead contractor pass. Laminate was take time, so I use around 2 hours to do the work.

- After laminated, I need to cut the pass by half and pass to PB.

- Carry out administrative work like binding, copying and filing manually.

- Pass the cheque to supplier and ask them to sign.

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- Today, Ms. Vani has prepare the cheque. So she ask me to bank in the cheque after bank in. Because is begin of the month, it has many cheque need to bank in cheque, so it was take time to bank in by using the machine.

- After bank in, need go to the post to post document.

- After come back, I pass the bank in slip to Ms. Vani. After Ms. Vani record, she pass to me to scan and send email to inform the supplier.

- After send all email, I start to filling, binding and arranged the invoice and the receipt manually.

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- Today sales marketing has email the Ramadhan Buffet menu and memo to my email. Ms. Gan said need to email and call all the golf supplier ask them to buy the voucher. So I need to list out the supplier’s company, contact person, email and phone number and tomorrow send to them.

- The Ramadhan Buffet was start from 14/05/2019 until 02/06/2019 at Bukit Kemuning Golf & Country Resort. The price is below:

- Adult = RM78.00nett

- Senior golfer rate = RM58.00nett (Above 55 years)

- Child = RM40.00nett (Child 5 years-12 years)

Promotion rate:

- Buy one booklet (10 vouchers) free one (1) voucher.

- Buy more than three booklet (30 vouchers) + free three (3) vouchers + 10% discount.

- Mr. How ask me to ask for crusher and quarry dust quotation. After get the price, open the purchase requirement and purchase order and give to Mr. How check and sign.

- Ms Kim ask me to key in the worker detail and submit to her before back.

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- Check the cash and record in the cash book.

- Binding the golf invoice in the file and print the yesterday report. Photocopy the credit card settlement. After copy and record the amount pass to Ms. Vani.

- Send the Ramadhan Buffet 2019 to all supplier through email.

- Call and whatsapp the Ramadhan Buffet 2019 to supplier.

- Record the hotel housekeeping laundry in excel file.

- Print the golfer terrace report and key in the data in the excel file.

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- Auditor ask me about the monthly F&B excel record. However, I have did a mistake during key in the data. So, I need to review back February daily record page by page. Ms. Gan also help me to check it. After 20 minutes, I found that KTV was pay by credit card need to record in credit card roll, not in KTV roll. So I need do the correction and explain to the auditor.

- After lunch, Boss Steven Junior has come here play golf. So, we take this opportunity to give boss sign the purchase order form.

- After boss sign, I scan the document to my computer and send email to supplier.

- Then, I go to bank in and then go to buy some stationary.

-  After come back, copy the bank in slip and give to Mr. Teh sign.

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-  Today our company has held a golf tournament competition.

- Boss Steven Junior has come here and we wait boss to sign document.

-  After boss sign, I scan the Purchase Order to computer and send to supplier. Besides that, I also take this opportunity to send the Ramadhan Buffet Dinner 2019 to them.

- I also have go to bank to bank in. After that, go to stationery buy some equipment request from recreation part.

- After come back, I carry out administrative work like copying, binding, filing and others.

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- Today Ms. Kim ask me to Propshop counter to learn new things.

- At Propshop counter, Ms. Yin and Ms.Ela teach me the simple stage.

-  Firstly, I need to remember the price of playing golf. This is because the price in morning and afternoon are different. The price in weekend and weekday also different. Besides that, we also offer special price to ladies, senior (55 year and above) and junior (18 year & below). Moreover, in our company we also offer 18 hole and 9 hole to our customer. On Friday, we also offer cheaper price to customer. It was take time to remember the all the price for each package.

- In morning, the registration of golf start from 7:30am to 10:00am and the last registration in afternoon is 2:30pm.
Below is the picture I take photo with Ms. Ela at Propshop (golf counter):

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- Today Boss Steven Junior has come inside office. So I faster open the purchase order and give him sign.

- After that, I have receive many purchase requisition from work shop and AA CAPITAL INDUSTRIAL SDN BHD.

- Issued purchase order. Keep in the file and give Mr. Lu Yi sign when he has come.

- Carry out administrative work such as copying, binding and filing.

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-Today have Seminar about the selecting new software which is IFCA. IFCA is one of the system shortlisted. The modules include POS, hotel, finance, food & beverage and human resource management. Some staff need to attend this seminar. This seminar start from 10:30 am until 6:00 pm. But I need to stay at office to follow my work.

- Carry out administrative work like filing and printing.

- Go to bank bank in.

- Print the Golfer Terrace Daily Report.

- Open purchase order and give to Mr. Teh sign.

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- Record and stick the list at new locker at camping site.

- Go to hotel pass the laundry report to front office.

- Do the correction of Golfer Terrace Report because forget print the daily excel record.

- Carry out administrative duty like binding, filing, printing and key in the data.

- Print the credit card settlement and check the amount.

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- Carry out administrative work such as: filing and binding.

-  Printing the report and filing in the file.

- Go to the workshop to check and make sure the delivery product.

- Record the daily income.

- Go to Porpshop learn how to service golfer.

- Lunch with colleague and Dato Ng.

- Go to bank. After come back, record the bank in slip in I-POST system and Ms. Vani will check it.

- Stick the ‘no smoking’ notice at Golfer Terrace

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- Today, Mr. Faiza ask me to find water pump and pneumatic tank use at hotel.

-  After get the quotation from 3 suppliers, I need to compare the price and the quality brand they offer.

- After discuss with Mr. Faiza, I create the purchase order and give to Mr. David sign.

-Besides that, I also need to call to other supplier toask about the discount offer is different from my manager informed.

- After get the answer from supplier, I need to report to Mr. How and wait he approval to open the purchase order.

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- Today I duty at Propshop. The main thing I need to do is answer the phone call and service customer.

- Normally, customer will call to book for playing golf. During booking, I need to get the customer name, phone number, date and need caddy or not.

- Sometime customer will also walk in register. During registration, need to choose the correct code because the price of weekend, weekday and Friday are different. After register, customer can pay by cash or credit card.

- Ms. Ela also has teach me how to use the credit card machine. Make sure the amount is correct before key in.

- After lunch, a customer call ask about the how many person can play in a flight. After confirm with Ms. Ela, she said if have tournament, need at least 3 golfer in a flight. If normal play, we don’t have fixed the golfer number. It mean it can 1 to 3 golfer in a flight. If a flight more than 4 golfer, I need to play JUMBO and the price is different.

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- Today morning I go to bank in. Before go to bank, I need to record the Golfer Terrace and Propshop income in the book.

- After go to bank, we send the A3 printer to repair. Then, we go hardware shop to purchase some item.

- After lunch, I go to golf counter. During duty, have customer call to booking play golf and has one customer ask about hollow tining. After ask Ms. Yin, the hollow tining of greens, tees and even fairways is an essential part of most golf course maintenance programmers. It's a recognized and proven technique carried out every year at our golf clubs. Hollow tining start from 6 May until 19 May. During the time, we have offer promotion price to our golfer.

- After come office, Mr. Hisman has find me to discuss about the pump contract. After read and discuss with him, I email to supplier to send the original contract to me. During reading contract, I need to read in detail and make sure the supply is fulfill our require.

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-  Today Mr. Ru Yi has come here, so I need pass the AA Industrial document to him for check and sign.

- I also need to duty at Porpshop to register golf and answer the phone call.

- Besides that, I also need to go Tesco to help kitchen to buy some food to use for tomorrow buffet.

- After purchase the item, I need go to key shop to copy the locker key because has many key were broken.

- Then, I need to email and call supplier to confirm with them it’s they want to purchase Ramadhan Buffet Voucher.

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-  Today afternoon, we have golf tournament which organize by Police Malaysia. So I need to duty at golf counter because the staffs were busy for the tournament registration.

-  We close afternoon golf registration because of this tournament. However, I need to seat at golf counter to answer phone call for booking golf. Normally, golfers will call ask about the weather, price and golf Ramadhan promotion.
- During this period, many customer will ask about the Ramadhan Promotion which are weekday price is RM78.80, weekend/public holiday morning is RM138.80 and weekend/public holiday afternoon is RM78.80.

-  Sometime, I also receive call ask about the room package, but I don’t have the information about hotel, so I transfer call to hotel counter. So Ms. Kim has explain to me about the package that provide by our resort, so I can explain to customer.

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- Check and record the cash for Saturday and Sunday after the amount correct I go to bank to bank in.

- After bank in, I go to post office to courage some document.

- Do correction of the caddy wages, remark the name of caddy who are going back.

- Go to meet supplier during they deliver the item.

- Carry out administrative work like arranging, filing, binding.

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- Record and check the cash sales on Saturday and Sunday and then go to bank to bank in and collect cheque book.

- After that, go to Tesco to purchase different favorite of cake that request from kitchen for tomorrow even.

-  After come back office, give the receipt to colleague to check and sign and then pass to Ms. Kim.

- Carry out admin work like filing the invoice and make sure no missing invoice. If have cancellation invoice, need to write know the reason and explain to Mr. Teh to sign.

- Update the golfer terrace sale in excel file and print and binding in the file as record for easy refill back.

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Today office close because Public Holiday (Hari Pekerja).

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- Yesterday is labor day, so the office off. Today my desk full with the golf invoice and Golfer Terrace receipt. Before carry out my admin work, I need to check and count the money make sure it correct. Then record in the book.

-  Besides, I also need to contact supplier to ask about the A3 printer. I need to ask about the price and model.

- Carry out administrative work such as filing, copying, printing, scanning and binding.

- Email the bank in slip to suppliers and call them to make sure they have receive the email.

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- Carry out my duty like copying, printing, binding and filing.

- Answer phone call from supplier.

- Request quotation from different supplier.

- After get the quotations, I will compare the price.

- After compare the price, I will open the purchase order and give Mr. The check and sign.

- Around 4 o’clock, my supervisor, Madam Hazzyati has come to visit my work place. During meeting with supervisor, Madam Hazzyati has ask about our feedback on intern and any problem encountered. Besides that, Madam Hazzyati has ask my manager about my attitude and any suggestion for improvement.

- After meeting, I have bring Madam Hazzyati and her family to walk around Amverton Cove. I has promote to madam can bring their family to holiday during Ramadhan season because we have do the promotion during the time.

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- Today our company have team building activities. Many colleagues of Amverton Group participate in this program to enhance communication skills. Effective communication is the key to success in business. However, I was not selected to attend this program.

- Moring 8’ clock, I and Ms. Gan have reached company to prepare for registration. During registration, I need to make sure the name list and give them their shirt. Before start the program, our director, Dato Milton has gave a short speech to us.

- After finished the speech, I go back to office to do my work.

- Boss Mr. Steven Junior also has come Amverton, so I take this opportunity to give boss sign PO.

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- Record and check the cash sales on Saturday and Sunday and then go to bank to bank in and collect cheque book.

- After that, go to hardware shop to purchase some items request by maintenance.

-  After come back office, give the receipt to colleague to check and sign and then pass to Ms. Kim.

- Carry out admin work like filing the invoice and make sure no missing invoice. If have cancellation invoice, need to write know the reason and explain to Mr. Teh to sign.

- Update the golfer terrace sale in excel file and print and binding in the file as record for easy refill back.

- Answer phone call and reply email.

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- Send enquiry to supplier to ask about quotation.

-  Issue purchase order, give Mr. Teh check and give Boss Steven Junior sign.

-  Scan the purchase order and email to supplier.

- Record the hotel laundry data and check the amount and quantity. After check, open the purchase order and pass to Ms. Gan.

- Give Mr. Teh sign the void invoices.

- Carry out administrative duty like binding, filing and print the report.

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- Send email to a few supplier to request quotation.

- Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.

- Create purchase orders after verifying specifications and price.

-  After issued purchase order, give to Mr. Teh check and sign.

- Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
- Authorizes payment for purchases by forwarding receiving documentation.

- Keeps information accessible by sorting and filing documents.

- Updates job knowledge by participating in educational opportunities.

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- Today Mr. How bring me, Ms Gan and Ms. Kim to observe the hollow timing process. Mr. How explain hollow timing was held once a year and it is needed because hollow timing is one form of aeration. By removing numerous cores from turf we are increasing the percentage of air in the soil which is needed by the grass roots. It also allows the release of unwanted gases like carbon dioxide. The increase in air spaces in soil also helps to relieve compaction which is another problem when trying to grow quality turf. One other major advantage is that the hollow timing process removes thatch from the upper soil profile, so golfer can enjoy their games.

- Besides that, Mr How also mention hollow timing need at least 2-3 week to cover back. During this period, the number of golfer will drop because the green has many sand and they feel uncomfortable to enjoy their game. So many customer will call and confirm first when hollow timing and we also will announce in our website and memo.

- After the process of hollow timing, I have more understand the knowledge of golf filed.

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-   Key in 9th and 10th Golfer Terrace receipt in excel file. Then print out the report and filing in the file.

- Arrange the golf invoice according the number and filing in the Golf Tax Invoices.

- Check the caddy girl working hour and record in the Excel file.

- After lunch, create new Golf Tax Invoices for July, August and September.

- Give the purchase order to Mr. David check and sign.

- Check and record the stationery balance to Ms. Gan for add stock.

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- Arrange the Golfer Terrace receipt and the golf invoices.

- Count and record the cash. Go to post office to pay the water and electricity bill.

- Check and send the mail.

- Answer phone call from supplier.

- Key in data Golfer Terrace report in computer.

- Check and post the April invoice.

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-  Print the 200 pieces of visitor pass. After print need to

-  WhatsApp and call supplier to ask about invoice.

- Record the stationary need to purchase.

- Create the purchase order that already approve by Mr. Teh.

-  Work around courtyard villa to check their project to upgrading work at courtyard villa.

- Track orders and ensure timely delivery

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- Check and post the April invoices. After post, print a copy and filling in the file. The original file pass to account to prepare payment.

- Laminate and cut the pass visitor.

- Go to meet supplier when they deliver item.

- Check and sign the item and quantity they delivery.

- However, got some items were send wrong. So need to check back and return to supplier. According to this experience, next time ask quotation to supplier need to confirm item name, part number and also photo of the item, so repeat same mistake again.

- Review quality of purchased products

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- Prepare and update the outdoor activities vouchers. For example, kids ATV, adult ATV, paddle boat, boat ride, flying fox, pony ride and climbing wall.

- Scan the bank in slip and email to suppliers.

- Go to Tesco to purchase cake for tomorrow function and then go stationary shop to but the oven use for Golfer Terrace.

- Track the status of orders from supplier.

- Meet supplier to pass the cheque to them and sign.

- Pass the outdoor activities voucher at front office and patrol around courtyard villa to check the upgrading work.

- Give Mr. Ru Yi to check and sign the AA Industrial document.

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- Verifies purchase requisitions by Mr. Hisman and comparing items requested to master list and clarifying unclear items with Mr. Hisman.

- Refill back precious purchase price and supplier.

- Send mail to supplier to ask about quotation.

- Prepares purchase orders by verifying specifications and price from suppliers.

- Obtaining recommendations from suppliers for substitute items. Lastly, obtaining approval from requisitioning department.

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- Today I work half day, I take annual leave and have get approval from Ms. Kim   because on Sunday I have an accident, so need to go Police Station do report and send my car to workshop.

- When I reach office, I was carry out admin work like arranging invoice, filling, copying and binding.

- Check the purchase request. After check, open the purchase order and give Mr. Teh sign.

- Check the caddy wages and print out the report and pass to Ms. Kim.

- Email and contact supplier to request quotation.

- Compare the price from different supplier.

-  Negotiation price with supplier.

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Today is public holiday (Hari Nuzul Al-Quran).

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- Go to stock to help Ms. Gan count and record the kitchenware such as coffee cup, spoon, plate, bowl, glass, sauce dish and others.

- Prepare all purchase order to give Boss Steven Junior  Explain detail about the purchase order to boss when boss has any question.
- Meet with supplier to understand more detail about replace invertor of water pump and discuss the about the service contract.

- Open new purchase order after get discount from supplier.

- After boss sign, scan and email the purchase order to supplier.

- Track the status of orders to make sure the orders deliver on time.

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- Receive, sort and distribute the mail to supplier

- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

- Answer and direct phone calls

- Compare and evaluate offers from suppliers

- Negotiate contract terms of agreement and pricing

- Prepare purchase order and give manager sign

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- Duty at golf counter to serve golfer.

- Answer phone call to help golfer to booking the flight. When help golfers booking games, need request their name, how many flight, phone number and need caddy or not.

- Provide more information to golfer such as the price of game.

- Check and reply the email.

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- Collate purchase orders and purchase requisitions in order to order materials, goods and supplies.

- Send the enquiry to the suppliers.

- Review inventories and order as required.

- Interact with the suppliers on a day to day basis.

- Review deliveries against the orders.
- Track the status of any orders.

- Ensure that any invoices are sent to accounts for payment.

- Produce and maintain all reports.

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- Today I need to update the caddy file. I need to copy and filing the passport and latest permit. After prepare the file, need to scan the selected caddy document to Ms. Kim.
- Carry out administrative work like filing, binding and copying Golfer Terrace and Golf invoice.

- Issue the purchase order that has signed by Mr. Teh.

- Contact Mr. Hisman to confirm the purpose to purchase the item.

- After open the purchase order, check the supplier company and the amount.  Then, give to Mr. Teh sign for golf purchase order and give Mr. How sign Natural Park purchase order.
- Keeps information accessible by sorting and filing documents.

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- Today Ms. Kim teach me how to renew the worker permit. During key in the detail of document, it need to make sure the data is correct.

- Prepare the payment voucher for caddy.

- After lunch, I follow Ms. Kim to front office to learn how serve customer during check-in and check-out.

- Ms. Misar and Ms. LJ teach me the process of check-in and check-out.

- Besides that, Ms. Misar want me to remember all the activities and price of recreation.

- Many step need to remember and detail need to take note.

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- Go to bank to bank in and go to collect item.

- Check and record the cash book and key in in iPOS Backoffice and save it because Ms. Vani will help me check it.

- Carry out admin work such as filing, copying, key in data and binding.

- Remember the amusement outdoor activities because tomorrow need to training how to service customer at front office.

- Receive call from supplier to check payment.

- Check every mail and reply it.

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- Today I was duty at receptionist.

- Ms. Aida teach me how to answer the phone in a professional.

- Introduce the recreation activities to customer in professional way.

- Calling maintenance to check the room from if have any customer complaint about their room such as the air conditional was not function.

- Receiving and distributing mail.

- Ensuring the reception area is kept neat and tidy to give good impression to customer.

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- Today I duty at front counter, I need to learn the computer system to help guests check-in and check-out.

- I also need to answer and explain customer about our packages.

- Sometimes, some in house guests will also call reception to request some items such as iron, hair dryer, towel, umbrella and others.

- However, I also have experience receive complaint from guest about the air condition in room was not function or pipe water liking water, so like these case, we need contact maintenances to check and repair. If cannot repair then we will arrange to change to other room.

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- Today, I was duty to sell the recreation activities vouchers at front office.

-  I need to explain more detail the activities that offer by our company because some activities are suitable for kids or need to advance booking.

-  For example, if want to play flying fox, rock climbing and abseiling/rappelling need 2 day advance booking.

- For kids’ activities, I will recommend to guests choose activities like archery, kid’s ATV, boat ride and swan paddle boat.

- After guests purchase the vouchers, I need record in the book and key in the computer. So, I need to request guest’s name and room number for easy to refer back.
Below is I and Ms. Hanim take picture at front office hotel.