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Might app, so troublesome, i dont want la.

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Might app, so troublesome, i dont want la.

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UOB Mighty App
Is it safe & easy?

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What if i missed my queue ?

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Will my information submitted via the online system be compromise?

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I’m not interested as there’s charges involved.

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I only need one currency...
Very confusing to have too many accounts

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Fast Cheque Box Service
I scare my Cheque will get lost plus there is no receipt to my banking in

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PIB signup
Will my account be hack by other people?

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What if my cheque is lost? And I do not have a receipt for depositing the cheque.

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I have never use before internet banking, how to go about it?

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Objections to completing the HL online submission process:

- Uncomfortable with the ‘commitment’ as we are still consulting other banks for their rates.
- Uncomfortable with divulging too much of personal, employment and income tax information for a start.
- Time-consuming.

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UOB Mighty App:
Is this platform safe?

Bulk service:
I will discuss this with my boss and get back to you

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mighty FX
- objection: is the rate better than money changer?

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Can hackers access my internet banking and transfer my money?

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How to use the bulk services?

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Can I withdraw out the foreign currency in Singapore?

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“I just want to know the rates. Why do i have to provide so much information?”

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#Mightyfx
How do I know if its safe and will the exchange rate be as good as the market forex rates?

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Target colleagues by rewarding with vouchers to meet certain KPI

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Target colleagues by rewarding with vouchers to meet certain KPI

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Reward not attractive enough...
Have to achieve certain percentage of it but only get this reward...
Hard to cross sell as customer don’t have needs..

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I’m in a rush, can I come back another day?

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Housing loan
Is it safe to do apply online?

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Bulk Service
Is it free? How does it work?

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What happens if my account gets hacked

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I heard that UOB was affected by the sms scam. How would i feel assured that the internet banking will be safe for me?

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The KPI targets are too high already! No reward or incentive can cover the stress involved. Way too time consuming on top of the many customers we need to serve everyday.

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If I lose my phone, will a 3rd party have access to my account number, balances and related information?

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Recently there are alot of hacker, is it safe to use internet banking?

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“It might be too complicated for me because i am not tech savvy”

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He explained to the customer patiently with smile why our internet banking is safe and handled objection in a professional manner.

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Requests from customer was handled professionally and tactfully. Good Job! #protip

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Good explaination and give advice do not use public wifi. All the way he keep his big smile while offering services.

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What we like for role play 2 is while transaction, she have a good eye contact and smile, handle all objections professionally and tactfully #diabeticsmile

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Staff very knowledgeable. Can answer all the questions cx ask

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He is very genuine and patient!! And he end with, is there is anything else he can help cx with, which make customer comfortable and give customer the assurance that he is not trying to chase cx away. #goodjob

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Very reassuring towards customer and addressed all customer’s issues. Offered assistance beyond the current problem. Great job! 😉

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She was an expert on the product and observant. Furthermore, whole process was efficient and also handling objection was very smooth. :)👍

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She didnt take no for an answer! She know the product well and answer customer professionally and she goes extra mile and provide cx an option to come back to look for her #fighter

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Did not give up when faced with objections. Offered to assist customer if she comes back with token. Great job! ❤️

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#timetogohome

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“I m possible”

Never give up

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When roger did it

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Aim for the outcome and stay focused to achieve it! 🙌

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sometimes the solution to something is simpler and more achievable than it seems 💪🏻

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Dont think too complicated, be experimental and practice make permanent!

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I will not give up, as I know it can be done!

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Be positive never give up

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Perspective makes a whole deal of difference. If you think something is impossible, it will remain impossible to you.

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Everything is possible
Bye guys

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Practice until u can do..

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Every problem have a solution. You just have to be creative to find it. #keepitup #bepositive

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persevere and keep trying

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Keep trying

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Failure is a way to success. Never give up lo.!!!!

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More photos here

https://www.dropbox.com/sh/1piy39lng8vg814/AABKirCzutDJvMp58r7MZYuFa?dl=0