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Dear Sir/Madam,

Good day!

Hope you are fine in this pandemic situation. I am a fresh graduate from Universiti Utara Malaysia (UUM) Sintok, Kedah interested in pursuing an internship placement in the administration department.

I have obtained my Bachelor’s Degree in Business Administration, which addresses my desire to work for your organization as well as my skills and qualifications. I have attached my Curriculum Vitae (CV) along with this email.

Kindly find the attached file for your reference. I'm able to start immediately as my internship period will begin from 13/9 onwards. Looking forward to hearing from you soon.

Feel free to contact me at any time by email or phone.

Email: thiphaa96@gmail.com

Contact No: 0103896160

Thank you very much for your time and consideration.

Stay safe & stay healthy

Regards

Prathiphaa Nair

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Made registration for member who wants to play 9 holes in the evenings.
Remind the bagdrop staffs to collect all the buggy borrowed by other department before 7.30 pm.
Do closing and completed the details on the closing envelope and the record books.

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Offday

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Dealing with members and guest with the changing of rate for green fee and buggy.
Answer the call from guest and explain about the changing in the rate.
Receive booking from guest to play on weekend

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Receive fax from affiliated club member to play at Clearwater Golf Resort.
Answered calls from foreigners guest asking about the rate and about the green.
Doing registration as usual.

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Follow Mdm Nadira enter the second-nine course which is the lakes nine course.
Learn about the route for the course.
Learn about the par for each holes.

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Offday.

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Help my assistant supervisor Mdm Zaleha with the promotion for Ramadan Package.
Receive reservation to play on 12 June for 5 flight.
Do promotion about the package to walk in guest and member guest by face to face and through phone.

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Help to fill in the form for hole-in-one which one of the member achieve during pulling trolley.
Make reservation to play on weekends and make registration for 5 flight during morning session.

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Calculated the sales from the morning session to make hand over.
Make sure that the float money is correctly Rm250.00 placed in the cash box.
Record total cash in the hand over record book

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Offday

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Log on into the proshop computer to check the email from Staffield Contry Resort Berhad.
Received and printed out the introduction letter from the affiliated club members to play at Clearwater Sanctuary Golf Resort.

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Checked list of members for individuals insurance card from AM General Insurance.
Give the members card and asked for their sign.

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Received guest from Kelab Rahman Putra to play 18 holes.
Register the guest.
Charge for gst green fees and buggy members for 18 holes.
Have to sur-charge the buggy price because one guest have to pay for full buggy.

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Prepare 40 score card with bag tag attached together on it for 40 members from Kelab Golf Sultan Abdul Aziz Shah.
Prepare 10 buggies for KGSAAS members
The course close for morning session.
Inform the other members who already make booking to play today about the temperory closing of the course .

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Offday.

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Help Mdm Zaleha to key in the stock list to hand in to Mr Chin from Finance Department.
Key in stock from last year record to tally with current stock.

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Collect and keep the old voucher which do not available to use anymore.
Learn the rewards that the club had give for the past few years to pro member, monthly medal winner and tournament winners.

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As today was weekend, the members or guest who willing to play need to make a booking first. We allowed only minimum of 3 balls to play on weekend and public holidays. So today I made registration for a booking list which have 10 flights in the evening. I also answered a call from Rahman Putra Golf Club members who wanted to make a booking for 2 flights to play on next Sunday. Today also I received a call from a foreigner golfer who wanted to stay at the challet here next week and he asked wether we have a play and stay package. Unfortunately the package was not available anymore and I offers to him to use the new package which is RM 135.70 for 18 holes.

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Today I made a registration for for golfer like usual. Today was a bit relaxs day for Proshop staffs because we received only half flight in the morning which means only two balls were playing and 3 flight in the evening. I also made registration for members that come around 3.45 until 5.30 in the evening to play trolley. In addition, the range balls purchased by members and a guest today were only 200 balls. Mr. Liew is the regular guest who always come and purchase the range balls. He would come around 5 o'clock in the evening and play at range with 100 balls.

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Today i make a registration for golfer as usual. I received a call from guest who asked about the rate for them if they play on weekend and weekdays. So then i promoted to them to used the package that the club currently offers.

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Off day.

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Today i received a call from a foreigner golfer who came to this golf club before which is on last February. He informed that he willing to come and have a round here again. He said that he was very impressed with the course that is why he willing to ask his mother and his wife to come and join him. So i gave a rate for him and i said if he is confirm to come i can make a booking for them.

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Today I worked half day because of I had personal matter to settled down. The morning I come to work I opened the door, unlock the alarm and on the computer to be prepared for registration for today. Starting 6.40 am the golfers started to come to Proshop and made registration for pulling trolley. The new rules for trolley was started today where the last tee off time for trolley is before 9 am. Then I also made registration for members who already booked the morning flight for today

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Open request receipt for retail department to order 50 cattons of mineral water.
Asked and assist bagdrop staffs to collect and put the water bottels in the proshop.

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Today was held the Monthly Medal Tournament. The golfer who participated was class into four different medal which are the A medal, B medal, C medal and D medal. The level of the medal was catogorized refered to their handicap. I was quite busy helping the other staffs of golf operation department during the tournament. I also get a chance to collect the score card and help my assistant supervisor, Mdm Zaleha to key in the golfer score. Then i passed the score to the staffs incharge in writing the golfer score on a score board. The golfer with a higher marks was nominated as a winner.

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Today I help the golf operation staffs to make a preparation for the tournament that will be held on 21 April. I help Mdm Nadira to wrap the present for the winner and prepare the medal for them. I also was asked to answer the calls from participant if they asked regarding their partner in the same flight as them. Then i was infromed that for tee off tomorrow will be started as two-point start which means the tee off time for each flight is different refers to which holes that they will be placed to start first.

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Offday.

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I was asked to assist Mdm Zaleha with generating the flight list according to the participants handicap level. There are 52 golfers who take part in this tournament where 4 of them are guests and the rests are the members of Clearwater Sanctuary Golf Resort. This means there are 13 flights for the tournament and 26 buggy will be used on that tournament. Because the club was short of buggies, I was asked tpo inform the bagdrop staffs to collect back all the buggies that was borrowed by other departments. Then the buggy must be cleaned and check wether it is in good condition to used on the tournamnet. Then the buggies was put on a stand by and the batery need to charge. The registration for today was going like usual

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Today I was asked to help Mdm Zaleha to key in the handicap level for the participant for this coming tournament. The handicap level will be given based on the index number from the National Handicap System. The flight list will be generate refering to the participant handicap level. Then the registration also was going like usual. The flight on this morning was only 4 flight and 1 of them is the guest flight who used the package rate for 18 holes. When I register the guest flight I also need to explained the rules for them and because of last night was rained heavily the buggy for today must be strictly on track. Then I asked the marshal to round the course in case there are golfers who bring the buggy enter the green.

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Today was the closing date for the booking of Monthly Medal Tournament. The cancellation for the booking must be made 48 hours before the tournament date. If not we can charge the golfer with the same rate as the registration fee. Then today I received calls to canceled two golfers names and another call wanted to add one more member. Then I need to asked the golfers name and membership number to add in the booking list for the tournament.

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Received the lost iron found by one golfer at holes number 5 and number 12.
Keep it at ProShop at lost and found side.
Make registration for golfers as usuall.

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Off day.

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When to office to meet Human Resource Staff to ask for medicine and handy plus for the First Aid Kit at ProShop.

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Dusters the ProShop with ProShop staffs.
Called for housekeeping department to vacuum the ProShop especially the carpet because full of dried grass.

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Called for bagdrop staff to asked them to throw the rubbish at Golf Course Maintenance department.
Registers for members to play trolley in the morning.

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Checked for amount of cash and credit card to make sure all details is correct.
Hand in the closing form to the administration staff in charge.

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Give instruction to bagdrop staffs to switch on the siren due to lightning and heavy rain.
The siren is a warning to ask all golfer to come out from the course and return to the club house immediately.

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Off day

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Make credit card settlement.
Check the credit amount was tally with the amount in system.
Check one by one from UOB which is amount from visa and master cards, then amex card and mydebit card.
The printed settlement was inserts together in closing envelope.

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Practice again step by step for closing process..
Checked the receipts number to make sure all receipt was printed correctly before tied up for closing process.

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Printed out the day end closing details, sales by item categories and the day end closing by date details for closing process.
Arrange it and set aside for Madam Zaleha to check.

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When to store to take the paper bag for packing up the merchandise that customers buy.
Learn what stock placed in each locker.

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Tidying up the proshop with all proshop assistant.
Make registration for members and guest before they enter the course

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When to finance department to meet Mr Chin to exchange cash for float money.
Calculate the float money after divided with the sales from golf and merchandise for today.

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Learning how to wrote the details on the closing envelope.
Update about float money in the log book and jot down the details about collection for today into the record book .

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Off day.

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Prepared the updated handicap card that received from National Handicap System to the golfer.

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I makes preparation for 12 flights that had made booking to play in the morning.
I pack their complimentary water and score card.
total of 10 flight for morning session and 8 for afternoon. i asked the golfers to wait for a while till the morning session golfers return the buggy.

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Learn about the other facilities at Clearwater.
Refers about the golf course through the guide book.

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Makes registration for golfers to play 18 and 9 holes .
Asked one flight guest to park their buggy at the right place that provided.

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Offday

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Makes registration for member to purchase driving range balls.
No flight in the morning.

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I worked on morning shift today, so as usual i need to open the door and switch off the alarm. Then i on the computer for registration. At 7.00 am the member starting to come to register for trolley 9 holes which the last tee off is at 9.00 am. Today there are not so many flight come to register.

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the course was closed for three days to give way to My Future Junior Tournament 2017.
Register the junior golfer for practise round on 10 March.
Standby at driving range to collect payment for rental of range balls.
Help the organizer with participants registration.

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I help the bagdrop staffs to arrange the buggy for golfers.
Makes registration as usual.
Answered calls from member and guest that wants to play during weekend.

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Off day.

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Learn how to ride a buggy.
Help the bagdrop staff to arrange the buggy near the bagdrop area for the golfers.
Complete the quiz from the Assistant Supervisor, Mdm Zaleha about the registration.
Practise to make registartion and received payment using the system for members who play 18 holes, members who play 9 holes, guest who use package and the member guest who play 18 holes.

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Makes registration for flights that made booking for weekend.
Explained the condition of course today and the buggy strickly must be on track due to heavy rain and because the green is a bit soggy.

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Off day.

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Today I was taught about the letter meaning on membership number. The membership number for Clearwater Sanctuary Golf Resort contains of 2 letter and 4 digit of numbers. For example, OS0808-00 this is Mr.Sham Shul Bahrin's membership number and SW0023-00 Mr.Wong Kim Loong's membership number. If the letter start with S means the member is senior member, O is for ordinary member, A is for a member who get speaciality or complimentary from the club and C is for member who register under company. Then I practise the registration using the system to make me remember and get used to it.

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Today as the golfer who come to register was not so many so Mdm Zaleha was taking me to look a round the Clearwater Sanctuary Golf Resort and was introduced to the other department's staffs. We ride a buggy to go to sport department where there got the swimming pools, gym, badminton court and the registration counter for sports facilities. Then i was brought to the Sri Damai Challet which contains of 25 rooms with the lakes views. The head of department for housekeeping is Mr.Hamdan while the sport and the event head of department is Mr.Sathis.

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Make a registration for the golfer if he is a comitee member and he used the commitee sign for his guest.
Mr. Jason Chan is a commitee member and he used his commitee's sign for one guest that he brings together.
Calmly settled the registration and hand him the form for him to state his guest name and sign for the guest's payment. It was quite slow during the registration because i did not familiar yet.

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Do preparation for Chinese New Year and Monthly Medal Tournament.
Make decoration for the tournament.
Register all the golfers members and guest that already booking to join the tournament.

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Perform the registration for member golfer on my own. Since the registration for member is a bit simple luckly i can adapt with it much better than before.
1. I need to ask for the membership number and asked for their card.
2. I need to ask the member wether they would like to play for 9 holes or 18 holes.
3. I have to asked for how many of them and how many flight they are.
4. Then i started to key in their names in the registration system.
5. I charged them with the correct amount and type of payment will be made.
6. I hand in them the receipt which the first copy they need to keep it and the second copy they need to give to the starter chit.
7. I keep 2 copy from the receipt for recording and closing part afterwards.

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Assistant Supervisor Mdm Zaleha and the Proshop staff Mdm Nadhira taught me about the rate for Clearwater Golf Resort member and the commitee rate. So for member, the golfer only need to pay for buggy wether for 9 holes buggy or 18 holes buggy. The price for the buggy is different for weekday and weekend. Besides, as for the commitee member they also only pay the price for buggy but the special is when they played with other guest or member they can sign the payment for them. Which this make the guest did not have to pay anything but the commitee's sign was allowed only for 8 times in a year.
The registration that i made was under observation from Mdm Zaleha and also Mdm Nadhira. At first i found this registration system is a bit confusing because i still did not adapt with it yet but later it is quite simple actually.

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Learn how to perform a registration for golfer who would like to play here. The rule for the golfer is they are compulsory to make registration at Proshop before they enter the green.
Learn how to perform a registration for a walk in guest using package offered. First i need to ask for their name and how many flight they are. Then i made a registration, receive payment and print out the receipt that they need to keep while they are in the green. Next, i hand them the complimentary water bottles which is one for each golfer. Then, i remind them to return back the buggy only at the parking place for the buggy.

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Today i learn about the price rate for golfer. The price will be different for a member, walk in guest and a member guest. Currently Clearwater Golf Club publish a package for weekends and weekdays for walk in guest but only available for 18 holes. The package already inclusive with green fee, buggy, insurance and also 6 % of gst. The package rate is cheaper rather than the normal rate for walk in. The member guest rate is only available if the guest in playing with a member of Clearwater Golf Club. I was asked to calculate using manual ways and need to memorize all the price for green and buggy.

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Today is the first day of my internship. I was asked to come at 9 am and meet with the Human Resource Manager. Then she introduce me to the Assistant Supervisor and staff at Proshop. I am going to complete my internship programme as golf reception at Proshop Clearwater Sanctuary Golf Resort in Golf Operation Department. I started with an ice breaking session and was asked to share what i have learn during about my study at UMK. After that, the Assitant Supervisor, Mdm Zaleha started to explain my job scope as golf reception at the Proshop.  There are 7 staffs at Golf Operation Department which includes 1 staffs for technician, 1 marshall, 2 bagdrop and 3 receptions. But as today was my first day, they asked me to minitor closely of how they handle the job. Then I was explained about my working shift. I also learn how to pick up and learn how to use the fax machine.