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Skills to improve communication
Become an engaged listener
Pay attention to nonverbal signals
Keep stress in check
Assert yourself

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Direct communication is speech that conveys a clear message.

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People often behave in a passive way because of low self-esteem or confidence. By behaving assertively, you should aim to make clear that the other person's contributions are valued, and therefore improve their confidence and self-esteem.
signed Tilly G

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We use various methods to recognize, understand, and acknowledge different points of view and frames of reference so we are clearly communicating with one another.

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barriers which will not make it clear and direct communication ;
-Lack of focus
-Negative body language
-Inconsistent body language.
-Stress and out-of-control emotion

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What you can do for clear direct communication.
Don't rush it—make time for face-to-face contact
Look for humor in the situation
Agree that it's okay to disagree
Make sure that you're not holding your breath
Listen—even if you don’t agree—before you speak
Take time out when you're becoming overly stressed

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Physical aggression means either hitting someone, shoving, biting or kicking or other means of threatening  or being offensive through body language and a total lack of respect. This could link to antisocial behavior as well, examples such as graffiti, dropping litter and many other methods. Whereas verbal is to hurt someone's feelings through their opinion and position on people. This could be ways such as insults and through speech.

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aggressive behaviour is behaviour which attacks and seeks to hurt another person either mentally or physically

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Try these strategies: and this can help with lack of esteem
Use hopeful statements. Treat yourself with kindness and encouragement. ...
Forgive yourself. Everyone makes mistakes — and mistakes aren't permanent reflections on you as a person. ...
Avoid 'should' and 'must' statements. ...
Focus on the positive. ...
Relabel upsetting thoughts. ...
Encourage yourself.
chola

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If you have lack of self esteem there are some techniques which can help improve it such as; Deal with dysfunctional thinking. ...
Journal. ...
Seek positive support. ...
Create visual cues. ...
Begin the day with a boost. ...
Soothe yourself. ...
Discover and pursue your passions. ...
Redefine failure, and keep trying.
This should strength you esteem
chola

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Good Law Enforcement Starts With Listening
, Active listening is not only a good communications tool to have; for a police officer, it could literally be a lifesaver. A police officer could use the information they gain from listening to determine if the person they are speaking with is reliable or possibly a threat. They can then use that assessment to determine if they need to take a more authoritative and aggressive stance or a compassionate approach. Non-judgemental listening, where the police officer gives the person they are speaking with their undivided attention, is the first step in establishing trust.
Signed Tilly G.

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Avoidance is the use of a series of techniques in order to try and avoid or cut yourself off from others. Despite being non-communicative, it is a type of communication behavior as it sends out signals to others.
The aims of avoidance are:
-To avoid confrontation;
-To escape aggression;
-To show detachment and no-involvement;
-To show lack of interest or commitment;
-To show dislike or disagreement in a passive way.

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Lack of self-esteem or inability to control a situation other than with anger.
Research into lack of self-esteem indicates that aggression is linked to low self-esteem.
Depression in Police officers can lead to low self-esteem.
http://www.prrt.org/cms/wp-content/uploads/2017/03/Depression-within-Police-Officers.pdf
Sarah Way

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Aggressive behaviour is behaviour which attacks and seeks to hurt another person, either mentally or physically.
Aggression is often paired with avoidance, as a fight or flight reaction (stand up and fight or run away). Aggression can also be a displaced emotion, as an attempt to hide fear or feelings.
Physical Aggression means hitting, shoving, thumping, biting, kicking, stabbing or shooting people, etc. In a wider sense it can also include threatening or offensive body language such as insulting gestures, standing too close to somebody, staring, refusing to make eye contact or pulling faces.

Verbal Aggression is the use of language to hurt other people's feelings, belittle them, humiliate them, ridicule them or weaken their position with other people.

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Some aggressive behavior may result from misunderstandings through communication. misunderstandings may occur through, the speaker not clearly speaking, not hearing, perceiving something as being rude when it wasn't intending to be. People may perceive the English language differently, people whos first language isn't English may perceive certain words different to people whos first language is English. Also, the younger and older generation use the English language different, the may use different words for different meanings and this may cause miscommunication. Within the public services the police need to learn about miscommunication  and poor listening skills. The police service need to develop listening and speaking skills so there are able to communicate effectively with the public, they need to try and be sensitive to language which could potentially cause offence or be misunderstood. Alex Glyde

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Aggressive people usually think that they are right and the other person is wrong.
Being aware of things like this is important for public service workers- Police, teachers, NHS works or social workers who from time to time are likely to come across aggression from members of the public.
When dealing with incidents it is useful to be able to distinguish aggression.
"I'm right and you're wrong" attitude is a characteristic of aggressive behaviour

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1. Aggression including physical and verbal
2. Poor listening skills
3. Lack of self-esteem
4. Places own rights above the rights of others
5. Avoidance including avoiding confrontation
6. Submissive including allowing own views to be misconstrued
7. Assertive including protecting own rights whilst upholding rights of others
8. Finding workable compromise
9. Acknowledging other's point of view
10. Clear direct communication
11. Appropriate and inappropriate use of assertive and non- assertive behaviours