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Syllabus Business Com Fall 25-26 Mirzaliyeva S

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https://almaty.hh.kz/vacancy/128514022?hhtmFrom=vacancy_search_list

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https://hh.kz/vacancy/128053448?from=share_ios

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https://hh.kz/vacancy/128053448?from=share_ios

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https://almaty.hh.kz/vacancy/127504319?query=%D0%B0%D1%81%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BD%D1%82+%D0%B1%D1%83%D1%85%D0%B3%D0%B0%D0%BB%D1%82%D0%B5%D1%80%D0%B0&hhtmFrom=vacancy_search_list

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Link to the position: https://almaty.hh.kz/vacancy/127301584?hhtmFromLabel=suitable_vacancies&hhtmFrom=vacancy

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Link to vacancy - Marketing Assistant Aidana Dossymbekova

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Link to vacancy - Marketing Assistant Aidana Dossymbekova

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Вакансия Ассистент маркетолога в Алматы, работа в компании 406kz

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Зарплата: от 200000 до 250000 ₸ за месяц. Алматы. Требуемый опыт: не требуется. Полная. Дата публикации: 29.11.2025.

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1. Askhatkyzy Aiganym

2. Rysbek Aziza

3. Rakhmanov Akzhan

4. Rakhmanov Alizhan

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Smagulova Aruzhan

Balgabek Karina

Smakov Arman

Ashirali Nurbakyt

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Subject: Changes in the “Taste of the beach” event participation

Dear Ms. Hinchcliffe,

I hope this message finds you well. Thank you so much for inviting us to take part in this year’s “Taste of the beach” event. We have always appreciated the opportunity to work with your team and it has been a pleasure participating in past events. We truly value the impact Taste of the Beach has, especially in supporting Big Brothers Big Sisters of America.

Unfortunately, I need to let you know that we will not be able to take part in this upcoming event.

The reason is that our kitchen is under major renovations, making it impossible for us to prepare the hors d’oeuvres we had hoped to offer.

Although we cannot take part this year, we would still like to help by offering a dinner for two certificate for the silent raffle. It will be valid in October once our renovations are complete.

Thank you for your understanding. We hope to participate in the event next year and continue our positive partnership.

Sincerely,

Danelli Satybaldy

Director of The Zodiac Restaurant

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Ms. Diane Hinchcliffe Taste of the Beach

310 Ocean Avenue, Suite 304 Carmel-by-the-Sea, CA 93521

Subject: Participation in “Taste of the Beach” event

Dear Ms. Hinchcliffe,

I hope that you are doing well. The reason why I am writing to you is to warn you that I cannot participate in this upcoming event “Taste of the Beach” this summer.

“Zodiac” restaurant enjoyed participating in all previous events and really grateful to you for giving such opportunity. However, our kitchen facilities faced unexpected problems and need remodeling, so I have to say that we cannot attend the event we had agreed to.

We are really sorry for this incident and for not being able to provide with our dishes. “Taste of the Beach” event is known for its large selection of delicious food and different music, artistic offerings. I believe that this event will be held at the highest level again.

Again we apologize for all inconveniences and want to offer you a coupon for a dinner for two. Please, do not forget that it cannot be used until October because of that issue.

Best regards,

Sheraliyeva Aida

Director of “Zodiac” restaurant

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17.11.25

Ms. Diane Hinchcliffe Taste of the Beach

310 Ocean Avenue, Suite 304 Carmel-by-the-Sea, CA 93521

Subject: Participation in Taste of the Beach event

Dear Ms. Hinchcliffe,

Thank you for the opportunity to take part in this summer’s Taste of the Beach event, we really appreciate your gesture.

As you may know, we agreed at first to provide some dishes from our many to your festival, however, we suddenly recognized that our kitchen facilities require major and extensive remodeling due to its time worn condition.

We are sorry to inform you about that as you may already include us in your plans. That is why as our apologetic gesture we would like to offer you a coupon for a dinner for two in our restaurant after the renovation will be finished in October.

We hope that this summer the event will be as enjoyable and fun as usual, and we definitely would like to participate next time.

Sincerely,

Andrew Rassel

Director of The Zodiac

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Dear Ms. Hinchcliffe,

Thank you for the invitation to participate in this year’s Taste of the Beach. We truly appreciate being included in this event.

I’m writing with sincere regret to let you know that we won’t be able to participate this year. Our place is facing unexpected and extensive renovation, which makes it impossible to prepare and deliver the quality offerings we are committed to providing.

Although we can’t take part in this event, we would like to support your efforts by donating a dinner for two certificate for the silent raffle, redeemable once our renovations are completed in October.

We wish you great success with this year’s Taste of Beach and look forward to participating in the future. Thank you for your understanding, and please don’t hesitate to reach out if we can assist in any other way.

Warm regards,

Director, The Zodiac

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Subject: Update on "Taste of the Beach" Participation

Dear Ms. Hinchcliffe,

I hope your preparations for this year’s "Taste of the Beach" are going smoothly. We have always appreciated the opportunity to take part in such a vibrant and meaningful event, and it has been a pleasure to collaborate with your team over the years.

Over the past few weeks, our restaurant has been undergoing several unexpected operational changes. In particular, our kitchen facilities required immediate, large-scale renovation work. Although this project will be beneficial in the long run, it has temporarily limited our ability to operate as usual.

Because of these unforeseen circumstances, we will unfortunately be unable to participate in this summer’s event as previously planned. We regret needing to step back, especially knowing how much effort goes into organizing such an impressive gathering of chefs, artists, and performers.

Despite our inability to join you this year, we want to express our continued support for the event. As a small gesture of appreciation, we would be happy to provide a complimentary dinner for two at "Zodiac" redeemable once our renovations are complete in October.

We are grateful for your understanding and truly hope the festival is a wonderful success. We look forward to the possibility of participating again in the future when we are fully operational.

Best regards,

Mr. Bricks
Director
"Zodiac" Restaurant

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Subject: Participation in “Taste of the Beach” event

Dear Ms. Hinchcliffe,

Thank you so much for inviting our restaurant to take part in this year’s “Taste of the Beach”. We have always been glad to support your organization in the past. However, we are facing some unexpected circumstances.

Unfortunately, at this time our kitchen requires capital repairs, which will limit our ability to prepare and deliver dishes for your events. Because of this, we regret that we will not be able to participate this year.

We know that “Taste of the Beach” is an important event that supports Big Brothers Big Sisters of America. We are sure that this year’s holiday, with its food, wine, music, and art, will be successful.

Although we cannot join as participants, we would like to help. We would be happy to provide a dinner-for-two gift certificate for your silent auction. It will be valid starting in October, after our renovation is finished.

Thank you again for your invitation. We hope to join the event next year.

Warm regards,

Ms. Maddison
Director
The Zodiac Restaurant

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Subject: Changes in the participation status

Dear Ms. Hinchcliffe,

I hope this email finds you well. I am writing to you in order to inform about the changes in our participation status in the upcoming «Taste of the Beach» event.

On behalf of «Zodiac» restaurant, we have been enjoying being a part of your event in the past, and had previously agreed to attend one that is scheduled for this summer. However, we faced unexpected troubles with our kitchen facilities. As a result, we have started major and extensive remodeling, due to which we cannot operate.

I am sincerely sorry to say that we will not be able to take a part in the event and provide you with the promised products. We were very excited to experience the huge diversity of food and beverages, as well as the unique and pleasant ambience, for which your events are known. We were also very impressed by the scale of the event and the performers it will host. Our admiration for you and your efforts is beyond description.

We understand that we might cause inconveniences with the refusal. To make up for it let us gift you a coupon for a dinner for two. Please note that the coupon will not be valid until October because of the renovations mentioned above.

Once again, we cannot stress enough how grateful we are for the invitation and how sorry we feel about having to turn it down. We hope that the event will pass in the best way possible.

We value our cooperation and are looking forward to further mutual projects.

Best regards,

Ms. Keen

Director

«Zodiac» restaurant

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Subject: Feedback on the stay at Hotel Rose

Dear Ms Kelly,

I hope this email finds you well.

Recently I had an opportunity to stay at Hotel Rose during my five-day business trip. I cannot thank you enough for the warm welcoming that I was given upon my arrival. I found the hotel to be splendid and impressive.

Unfortunately, regardless of my high opinion on the hotel, I feel that some expectations of mine were not fulfilled. I would love to address several inconveniences that I experienced throughout my stay.

Firstly, the room service appeared to be inconsistent and superficial. The cleaning staff did not seem to be available everyday, and on the days when the cleaning services were provided, the room often looked untouched.

Secondly, I was assigned with quite a different room in comparison with my booking request. Namely, I booked a room with a sea view, but was checked in a room with the windows facing the street side.

Thirdly, the reception was not as operative as I wish it was. For example, on two different days I requested my room to be changed and asked for cleaning services.Both requests were not satisfied in a timely manner.

I deeply appreciate our cooperation and I understand that my stay correlated with the busy season, thus I believe that the inconveniences were a result of an unfortunate coincidence. Please, take the named situations into account. I am sure that fixing these issues could perfect the experience of customers.

On this occasion, I would love to kindly request a full refund. I am providing you with all the necessary documents, namely the receipt and the bank account information, in the attachment below. Let me know if any additional details or documents are required to process the refund.

Looking forward to your reply.

Best regards,

Diana Khamitova

Attachments:

Receipt 🧾 + Bank account information 🪪

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Subject: Refund request

Dear Hotel Rose management team,

I am Client A, a senior representative of Company A. First of all, I appreciate our two years of good cooperation. Thank you for providing me with a room in your hotel. Unfortunately, I am writing to you to tell that an unpleasant situation occurred during my last five-night stand.

I faced three issues. First, it seems that a mistake occurred, because the room that I was assigned didn’t match with the one I booked. Second, the room was not prepared and cleaned enough. Third, two of my requests at the reception were not considered as well.

I understand that such things happen sometimes and believe that they occurred by mistake. But in this case I am asking you to return the amount I paid for this service on my card: 1234 xxxx xxxx 6789.

I hope that this will not affect our cooperation. Thank you in advance for approaching my request.

Best regards,

Client A

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Subject: Make your life easier with our new product

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Subject: Make your life easier with our new product

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Nurmanbek Daulet

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We present our new product – a reliable and convenient solution for everyday tasks. Over 85% of our customers have noted that it helps them save up to 2 hours a day and makes their work more efficient.

For now only, get a 10% discount on all orders placed through our website. Don't miss out!

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Subject: Feedback on Stay at Hotel Hilton Almaty

Dear Hotel Hilton Management,

I am writing on behalf of ForteBank. During my recent five-day stay in Almaty, I faced some issues: the room was different from my booking request, it was not properly cleaned, and two service requests were ignored.

I kindly ask you to review this case and consider a partial refund. We value our cooperation and hope for better service in the future.

Best regards,

Mustafa Nursultan

ForteBank

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Subject: complaint regarding hotel's management

Dear Alizhan,

During these 5 days of my stay there were some situations that dissatisfied me.

Firstly, when i arrived the room location was different from the one that we agreed upon.

Secondly, when I was settling up in the room, i noticed that the was not cleaned properly.

Lastly, i was ignored at the reception after filing a request 2 times.

I would like to request a refund if its possible.

But, in the end, during these 5 days it was a great stay not considering these inconveniences. And I hope this will not affect our relationship.

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Subject: Issue that was met our recent stay

Dear Management Team,

I am writing to you today following our recent stay at Rose Hotel from 10 November to 15 November. Our team always valued our relationship with your hotel and mostly enjoyed the high standards of your Hotel.

Unfortunately, our previous stay was not pleasant as always. I must bring to your attention some concerns that were during my visit.

Before my arrival I booked a room that could satisfy my request, but upon arrival I was told that the room was not available for me. Furthermore, upon entering the room, it was evident that the housekeeping standards were not of Hotel Rose's usual cleanliness. I also experienced difficulties on two separate occasions when my service requests, made politely at the reception desk, were not acted upon.

I would like to stay in a respectful relationship with you even though that happens to me. But I would ask you to make refund to me because my stay was not meet with standard that you usually have

My card information: 1234 567 890

I appreciate your answer, and cooperation in the future, and I hope this will not happen again

Best Regards, Customer A

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Subject: Feedback on Recent Stay at Hotel Rose

Dear Hotel Rose Management,

I hope this message finds you well. Our company has always appreciated the professionalism and hospitality that Hotel Rose has shown over the past two years of our cooperation. It is for this reason that we continue to choose your hotel for our business trips to City D.

During my most recent five-day stay, however, I unfortunately encountered several difficulties that did not reflect the high standard of service we have come to expect. The room assigned to me was located differently from what had been requested during booking, and upon arrival, its cleanliness left something to be desired. In addition, two service requests made at the reception desk remained unanswered during my stay.

I understand that occasional oversights can occur, and I am confident these incidents do not represent your usual level of service. Nevertheless, they did affect the overall experience. I would appreciate it if you could review this matter and consider a suitable adjustment, possibly in the form of a refund to my account.

We truly value our long-standing partnership with Hotel Rose and hope to continue our cooperation under the high standards that have always distinguished your establishment.

Sincerely,

Client A

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Dear, Hotel Rose manager

I am writing concerning my recent five-day business stay at Hotel Rose in City D. As a representative of the company , we value our two-year partnership, and I am sharing this feedback to address specific issues that did not meet our mutual quality standards.

My recent stay was impacted by several unexpected aspects:

1. The cleanliness standards in the room were unsatisfactory.

2. The assigned room location differed from my original booking request.

3. Most critically, two separate service requests made directly to the reception desk were completely ignored.

I respectfully request that you review the details of my stay and provide a full refund for the five-day booking to our company’s account.

I trust that we will continue to maintain our strong business relationship.

I look forward to your prompt response and confirmation of the refund request processing.

Best regards,

Aidana

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Subject: Feedback on the Hotel Rose

Dear Hotel Rose Management,

Our company has been working with your hotel for two years, and we always appreciated your high-quality service. However, I was disappointed that my recent stay in Astana was not as pleasant as usual.

During my station, my room was not so clean, and it was different from the one I booked. Also, I asked for help twice at the reception, but nobody answered. These problems made my stay less comfortable than I expected.

I understand that mistakes can happen, but I want to share this feedback so that future stays can be better for me, my colleagues and guests. I would be grateful if you could review this situation and consider a refund to my bank account.

Thank you for your attention and understanding. I hope you will improve your service.

Sincerely,
Mrs. A
Senior Representative, CD

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Subject: Feedback on a recent stay at the Rose Hotel

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Subject: Feedback on a recent stay at the Rose Hotel

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Nurmanbek Daulet

Dear Rose Hotel Management!

I am writing on behalf of a company that has been working with your hotel for two years. During this time, we have highly appreciated the consistently high quality of service and professionalism of your staff.

However, during my recent stay in City D, during which I stayed at your hotel for five days, I encountered several inconveniences that I believe deserve your attention. The room provided was different from the one originally booked and did not meet the expected level of cleanliness. Furthermore, two service requests made at the front desk were unfortunately not fulfilled.

I fully understand that such situations sometimes occur, and I hope this review will be received in a constructive spirit. I would be grateful if you would look into this matter and consider a show of goodwill, such as a refund.

We value our long-standing partnership with the Rose Hotel and look forward to continuing our relationship in the future. Thank you for your time and attention.

Best wishes,

Client A

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Subject: Dissatisfaction with Room Arrengments

Dear Hotel Rose management,

We value your commitment of successful partnership with our company and we appreciate the cooperation we have shared. Although the experience of my recent stay could have been improved upon. Firstly, the condition of the room upon arrival was below the expected level of cleanliness. Secondly, the location of the assigned room differed from what was originally requested in the booking. And lastly, two of my service requests submitted at the reception remained unattended.

I would like to kindly request a refund for my recent stay. For your convenience, my account information is as follows: (Information). I understand the reasons for such service could be substantial and I truly appreciate your attention to this matter. I hope that we can continue our positive collaboration in the future.

Sincerely yours,

Client A

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Subject: Refund request due to dissatisfaction with service

Dear Hotel Rose Team,

We have worked with Hotel Rose for over 2 years and we value our partnership. Maintaining our collaboration is very important for us.

However, I’m writing this to bring your attention to some aspects that made my recent experience disappointing.

Firstly, the assigned room location differed from the booking request. That was disappointing, since the original room location cost more. Secondly, the room service was not provided properly and my room was dirty. Thirdly, I informed hotel workers about issues but two of my requests were left unanswered.

I hope that the matters will be addressed to ensure quality stay.

I would like to request a refund to my account. I attached the receipt and account information below.

I hope this situation will not affect our collaboration. Looking forward for your replay.

Best regards,

Danelli

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Subject: Maintaining service standards – recent stay at Hotel Rose

Dear Hotel Rose Team,

I hope this message finds you well. I'm writing to you not just as a guest, but as a long-time partner. Our company has trusted you for two years, and that's why I want to share my experience from my last business trip openly.

My recent stay felt different from what I'm used to at Hotel Rose. The room I received didn't match the one I had booked, and it was regrettably not clean upon my arrival. I also visited the reception twice for assistance, but sadly, the help never arrived. This made my stay less comfortable than I had expected.

I'm sharing this because I believe in your hotel and know this isn't your usual standard. I would be grateful if you could look into what happened. Perhaps we could find a suitable solution, like a partial refund for those specific days.

Thank you for your time and understanding. I truly value our partnership and look forward to many more successful collaborations.

Warmly,

Client A

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Subject: Feedback on My Recent Stay

Dear Hotel Rose Management,

I hope you are doing well. I have stayed at Hotel Rose several times in the past two years, and I have always been happy with your service. That is why I chose your hotel for my recent business trip to City D.

During my five-day stay, I had a few problems. The room I received was different from what I booked, it was not very clean, and two requests I made at the reception were not answered.

I understand that mistakes can happen. Considering our long partnership, I would appreciate it if you could think about a partial refund as a goodwill gesture.

I value the relationship my company has with Hotel Rose and hope we can continue working together in the future. Thank you for your attention.

Best regards,

Client A

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Subject: Concerns from my stay at Hotel Rose

Dear Mr. Kaisar,

I hope you're doing well. As a long-time partner with Hotel Rose, I have always valued the service you provide. I’m writing to bring up a few issues from my recent stay at your hotel during my business trip.

During my stay from November 2, I noticed a few things that didn’t meet the usual standards. First, the room I was assigned was not as clean as I expected. Also, the room location was different from what I had originally requested when making the booking, which caused some inconvenience. In addition, I made two service requests at the reception, but unfortunately, I did not receive any response.

I understand that things can periodically go wrong, and I’m confident this is not typical for your hotel. Given these issues, I would appreciate it if you could consider providing a partial refund for this stay and I believe this would be a fair way to resolve the situation.

Thank you for your time and attention. I’m confident that our future experiences will meet the high standards we’ve always enjoyed.

Best regards,
Abdikali Elnaz

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To: Hotel Rose Administration

From: assel.sagdatova@gmail.com

Subject: refund for accommodation

Dear Hotel Rose Administration,

I am writing to you to express my dissatisfaction with my recent stay in your hotel (5.11.2025-10.11.2025).

Nevertheless, I am grateful for our long-standing partnership. I haven’t had any complaints about the quality of your work during these two years.

Unfortunately, my recent stay for five days in the Almaty city was not very pleasant. I hope these inconveniences were temporary.

In particular, I would like to point out the shortcomings in the room’s preparation for our arrival:

firstly, the level of cleanliness in the room was lower than I expected;

secondly, the allocated room differed from the original booking request

thirdly,  2 service requests at the reception were not responded to in a timely manner by the personnel.

Since these factors significantly affected my comfort throughout my stay, could you please take them into consideration. I hope these inconveniences were temporary and you will be able to eliminate them.

I would like to ask you to consider the possibility of refunding the funds due to the above mentioned reasons. I have attached my bank account information for further refunds.

I look forward to continuing our partnership and believe that it will be successful!

Best regards,

Assel Sagdatova

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To: Dennis Alvarez, Manager

From: Betty Cooper

Subject: Feedback Regarding Recent Visit to Hotel Rose

Dear Mr. Alvarez,

I hope this message finds you well. I would like to take a moment to express my appreciation for the longstanding partnership between TechSolutions Ltd. and Hotel Rose. Over the past two years, our collaboration has always been highly valued, and I have personally enjoyed many positive experiences at your hotel.

However, I would like to share some observations from my most recent stay at Hotel Rose during my business trip to City D, which took place from 5 November 2025 to 10 November 2025. While I am confident in the overall quality of your services, a few aspects of this stay did not meet the high standards I have come to expect:The room assigned to me appeared less clean than anticipated; The location of the room differed from my original booking request, which caused minor inconvenience; Two service requests made at the reception were not addressed during my stay.

I understand that occasional oversights can occur, and I am sure this is not reflective of the usual level of care your team provides. Given these circumstances, I would greatly appreciate it if the matter of the room charges could be reviewed, and if possible, a partial refund be considered as a gesture of goodwill.

I value the professional relationship we share and am confident that these observations will be addressed to enhance future stays. I look forward to continuing our cooperation and to many more successful visits at Hotel Rose.

Thank you for your attention to this matter. I appreciate your understanding and efforts to maintain the high standards we have come to respect.

Sincerely,

Betty Cooper

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Subject: Feedback on recent stay at Rose Hotel

Dear Hotel Rose Management,

I hope this message finds you well. I’m a Zhuldyz Abdildina writing on behalf of YYA Company. Our company has enjoyed a partnership with Hotel Rose over the past two years. In this message i want to share my experience regarding my recent five day stay during business trip to City D.

Although i have always been impressed with the service provided by your hotel, i was quite disappointed with the recent feedback. First the room i was given was not the one i requested and the cleanliness was not up to standards. Second, two of my requests for assistance at the front desk were ignored.

I would like to bring to your attention the following matters, as i believe they do not match with the level of service your Hotel usually secure.

I would highly value if you would review the circumstances or consider taking appropriate action towards offering a refund.

Hotel Rose is a valued partner of our company, and we look forward to continuing our successful collaboration in the future.

Sincerely,

Abdildina Zhuldyz

YYA Company

Phone: 874789*****

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Ex 2.2

Dear Hotel Rose Management,

I hope you are doing well. I have stayed at Hotel Rose several times in the past two years, and I have always been happy with your service. That is why I chose your hotel for my recent business trip to City D.

During my five-day stay, I had a few problems. The room I received was different from what I booked, it was not very clean, and two requests I made at the reception were not answered.

I understand that mistakes can happen. Considering our long partnership, I would appreciate it if you could think about a partial refund as a goodwill gesture.

I value the relationship my company has with Hotel Rose and hope we can continue working together in the future. Thank you for your attention.

Best regards,

Client A

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Subject: Feedback on Recent Stay at Hotel Rose

Dear Hotel Rose management,

In our company we highly respect the excellent service and warm hospitality that you provide in a beautiful Hotel Rose throughout our two-year partnership. I would like to share some feedback about my recent 5-day stay in City D.

Unfortunately, some aspects of the experience were not at the level that we expected. The assigned room differed from the original booking request, as well as overall cleanliness was below expectations. In addition, we have sent two service requests and they were ignored at the reception. I understand that such issues may not happen often, and I’m confident that it was a normal accident and it will not affect the reputation of your hotel. I would like to ask you to investigate this situation and process a refund. I look forward for the feedback about the next steps for a complete refund process. Thank you for your attention.

Sincerely,

Client A

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Subject: dissatisfaction and request for refund

Dear representative of the Hotel Rose,

I would like to express my sincere appreciation for our partnership and am proud to be working with you. I deeply value our partnership and hence wish only the best for you and your company.

However, I stayed at your hotel for five days and was quite disappointed with the services provided. When I was checking in, the receptionist ignored my requests, and when I arrived to see my room, it was completely different from what I booked. Moreover, it was not properly cleaned. I would like to request a refund, and attached the receipt and the card information

Best regards, Aigerim

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Exercise 2.2

Subject: Recent experience in Hotel Rose

Dear Mr. Parker (Hotel Rose manager)

I really appreciate our partnership, and I value to be your business partner. I hope our business relationship will continue and grow successfully.

I am writing to share some feedback regarding my experience in Astana. For my last business trip I chose to stay in The Hotel Rose. Unfortunately, the real service dissatisfied me. When I arrived, I noticed that the assigned room differed from my original booking request. There also was something wrong with cleanliness of the room. Additionally, two of my service requests at the reception went unanswered, which caused some inconvenience during my stay.

I completely understand that occasional oversights may happen, and this letter will be a feedback to help maintain the good partnership our company has had with Hotel Rose for the past two years. I would appreciate it if you could kindly review this case and consider a refund to my account. Card number is 0000 0000 1111 1111 - Kaspi Bank - Mary Jane.

Thank you for your time and understanding. I look forward to continuing our positive cooperation in the future.

Kind regards, Mary Jane.

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Subject: Feedback on recent stay

Dear, Hotel Rose

I greatly value the hotel for providing me the best services for two years. Unfortunately, I was disappointed the last time I have been there. I am writing to share some of my experiences from my recent stay at Hotel Rose in city D. As a log-standing partner of yours, I have always witnessed the high service standards the hotel provides.

During the last visit, I can mention several issues that were unexpected. The assigned room was not in the place I originally requested and in also did not meet the previous levels of tidiness. Additionally, I want to mention that some of my requests were ignored at the reception.

I would appreciate if the hotel will consider the refund for this stay as a support of our relationship. I am confident that this issue will be solved easily and our partnership will continue flawlessly. I attached the cheque and bank card information.

(cheque)

(info)

Thank you for your attention.

Kind regards,

Client A

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Subject: Feedback on Stay at Hotel Rose

Dear Hotel Rose Management,

I hope this message finds you well. I am writing to share some feedback from my recent five-day stay at your hotel in City D. As a longterm client of yours our company has always appreciated the professionalism and hospitality consistently demonstrated by your team, which has been a key reason for our continued cooperation over the past years

However, a few aspects of the experience did not fully meet the standards I have come to see in Hotel Rose. Upon arrival, the assigned room differed from the one requested during booking. Additionally, the cleanliness of the room was below the usual level,  and two service requests made at the reception unfortunately went unanswered.

I completely understand that unexpected circumstances may occasionally occur, and I share this feedback with the intention of helping maintain the high quality your hotel is known for. As a result of these issues, I would appreciate it if you could kindly review the situation and consider potential refund.

Our company values the strong and positive relationship built with Hotel Rose and I trust that this matter can be resolved in a way that reinforces our ongoing partnership.

Thank you for your time and attention. I look forward to hearing from you soon.

Warm regards,

Mrs. U

Senior Representative

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Dear Mr. Smith

I recently stayed at your hotel and I truly appreciated the convenient amenities provided and comfortable atmosphere.

I would like to share some points that will help you improve customer expectations in the future.During my stay, I noticed some nuances that can be improved, such as cleanliness in the rooms.Additionally,i think it would be good to improve the feedback with the clients at the reception so that customer’s requests are accepted.I really understand that it is not easy and requires a lot of work, but it would be better to pay more attention to such details to preserve your reputation and attract more clients.

Apart from these aspects, everything was great, I enjoyed arriving at your hotel,I wish you only prosperity!

Kind regards,Alima

# data[].attributes.body
Subject: Feedback on Recent Stay at Hotel Rose

Dear Hotel Rose Management,

I hope this email finds you well. I am writing you on behalf of my company and wanted to give a feedback on my recent stay. Our company has enjoyed working with Hotel Rose over the past two years, and your hotel has been our preferred choice for business travel to City D, and we value this ongoing partnership.

During my five-day stay from October 25 to 30, I experienced several issues that, unfortunately, did not meet the standards we have come to expect:

1. The room assigned to me was not the one originally reserved.

2. Two service requests made at the reception desk were not addressed during my stay.

3. Condition of the room was below expectations, particularly in terms of cleanliness.

I wanted to bring these matters to your attention so that future visits can maintain the high level of service. It would be highly appreciated if you could review this situation and consider a partial refund for the stay.

Despite the concerns mentioned above, we believe in Hotel Rose’s commitment to quality.

Thank you for your time and attention.

Sincerely,

Client A

# data[].attributes.body
Exercise 2.2. Writing an Indirect Complaint Letter

Subject: Feedback for recent stay at Hotel Rose

Dear Hotel Rose Management,

I hope this message finds you well. I am writing on behalf of our company to share some feedback regarding my recent five day stay at your hotel during my business trip to City D.

As our organization has had a valued partnership with Hotel Rose for the past two years I would like to point out a couple of shortcomings that are better fixed in the future.

Although I have always appreciated the hospitality and professionalism of your team, I regret to note that this stay did not fully meet the high standards that we have come to associate with your establishment.

I was provided with a room that was not located as indicated in my original booking. In addition, the cleanliness in the room was below expectations, and unfortunately, two requests for service made at the reception went unheeded during my stay. I understand that mistakes can sometimes occur, and I am sharing this review in the hope that it will help your team maintain the level of excellence that has always distinguished the Rose Hotel.

Given the circumstances, I would appreciate it if you would analyze the situation and consider the possibility of a partial refund to my account as a gesture of goodwill. We appreciate our continued cooperation with Hotel Rose and look forward to continuing our partnership in the future.

Thank you for your attention and understanding.

Sincerely,
Mr. Swith

Senior Representative

# data[].attributes.body
Subject: Feedback on my last stay

Dear Hotel Rose Management,

I hope you are doing well. I am writing to share some feedback about my recent five-day stay at your hotel in City D. Our company has been working with Hotel Rose for two years, and we have always appreciated your good service and hospitality.

However, during my last visit, there were a few problems. The room that i received was not the one that i had booked, and it was not very clean when i arrived. Also, i made two requests at the reception, but they were ignored. I understand that such things can happen when the hotel is busy, but these issues made my arrival less comfortable than expected.

I would be grateful if you could look into this matter and consider a possible refund to my account. I am sharing this feedback in hopes that it will help improve future guest experiences.

Thank you for your attention and understanding. I look forward to continuing our good cooperation in the future.

Sincerely,

Anuar
Senior Representative
QD

# data[].attributes.body
Subject: Feedback on Recent Stay

Dear Hotel Rose Management,

I am writing to share my feedback about my recent five-day stay at your hotel in Almaty. Our company has been working with Hotel Rose for the last two years, and I have always enjoyed the good service and friendly staff. However, this time, my experience was not as good as usual.

When I arrived, the room I received was not the one I booked. It was in a different part of the hotel and did not match my request. Also, the room was not very clean when I checked in, which was disappointing. During my stay, I asked for help at the reception twice, but my requests were not answered.

I understand that such things can happen sometimes, but I wanted to bring them to your attention. I would appreciate it if you could review my case and consider returning the amount I paid to my card № 1234 56XX XXXX 7890.

I hope this situation will not affect our good cooperation, as I value your hotel and the service you provide.

Thank you for your understanding and attention.

Best regards,

Nazerke Bakytbek

# data[].attributes.body
Subject: Inconveniences during my stay at Hotel Rose

Dear Hotel Rose Management,

I appreciate our partnership and I am very thankful for letting me stay at your hotel during  my business trip. For 2 years it was an honor to cooperate with you, however i must share with you my experience at the hotel which was not pleasant by several reasons:

1. The room I originally booked differed from what I received. The room was big and spacious with a panorama view, however the room i got in fact was small and without a  promised view on the mountains. ;

2. Not only that, cleanliness level of a room was poor ;

3. And, at the reception, my two service requests were ignored by staff.

For these reasons, I would like to have a compensation as a refund. Looking forward to resolving this issue and maintain the relationship between us due to our good history of work.

Best regards, Aruzhan

# data[].attributes.body
Dear Hotel Rose Management,

I appreciate our partnership and I am very thankful for letting me stay at your hotel during  my business trip. For 2 years it was an honor to cooperate with you, however i must share with you my experience at the hotel which was not pleasant by several reasons:

1. The room I originally booked differed from what I received. The room was big and spacious with a panorama view, however the room i got in fact was small and without a  promised view on the mountains. ;

2. Not only that, cleanliness level of a room was poor ;

3. And, at the reception, my two service requests were ignored by staff.

For these reasons, I would like to have a compensation as a refund. Looking forward to resolving this issue and maintain the relationship between us due to our good history of work.

Best regards, Aruzhan

# data[].attributes.body
Ex 2

Subject: Refunding Request because of the bad service experience.

Dear Service Team, i am complaining to tell you that i was disappointed with the service that i received when dealing with your company in my last encounter. Despite the fact that i paid a lot of money, the service failed to match what was being stated in your offer. The employees were not helpful and i had to wait approximately two hours, being not assisted. I am requesting a refund of the service since the service was of poor standards like promised. Kindly respond to tell me what to do to go about this request. Your immediate attention to this subject would be welcome. I am grateful you understood me, and i will be happy to receive your response.

Best regards,

Mr. Bekzat

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Subject: Follow-up on budget report

Dear Mr.Karimov

I have checked the latest budget report, which appears to have had a number of mistakes and formatting problems that should be addressed. The version itself was also to be completed on Monday, yet I have not gotten it so far. It is important that you carefully check the report and follow up with the corrections and send the corrected report before the following morning. In the event that you have any difficulties getting the deadline, then inform me and we will get you through. Thanks to your attention to this issue.

Best regards, Aigerim

# data[].attributes.body
Subject: Feedback on Recent Stay at Hotel Rose

Dear Hotel Rose Management,

I hope this message finds you well. As a long-standing partner of your esteemed hotel, our company has always appreciated the professionalism and high standards of service that Hotel Rose consistently provides.

During my recent five-day stay in City D, however, I experienced a few matters that did not fully meet the usual quality I have come to expect. The room assigned to me differed from the one requested during booking, and its cleanliness left something to be desired. In addition, two service requests I made at the reception unfortunately went unanswered.

I understand that occasional oversights can happen, and I am sharing this feedback in the spirit of our continued cooperation. It would be greatly appreciated if you could review this situation and consider an appropriate adjustment or refund to my account.

We truly value our two-year partnership with Hotel Rose and look forward to continuing our collaboration on future visits.

Thank you for your attention and understanding.

Warm regards,

Client A

Senior Representative

# data[].attributes.body
Subject: Request for Assistance Regarding Unsatisfactory Service Experience

Dear Customer Service Team,

I am writing to express my concern regarding the service I received on [date] at [location or reference number, if applicable]. Despite paying a significant amount, the experience did not meet the expectations outlined in your service description.

Unfortunately, the staff on duty were unhelpful and I had to wait for over two hours without receiving proper assistance. I would appreciate it if you could review this matter and advise whether a refund or alternative compensation can be arranged.

I value your company’s reputation for customer care and hope this issue can be resolved promptly. Please let me know if you need any additional information from my side.

Thank you for your attention.

Sincerely,

Mr. Bekzat

# data[].attributes.body
Subject: Request to Revise Department Budget Report

Dear Mr. Karimov,

I reviewed your department’s latest budget report and noticed a few issues that need to be corrected before submission. The final version was due on Monday, but it appears that some data and formatting still need revision.

Could you please review the document once more and send the updated version by tomorrow morning? If you need any clarification or additional information, I’ll be glad to help.

Your team’s work is valuable, and with a few adjustments, I’m confident the report will meet all requirements.

Thank you for your attention and cooperation.

Best regards,

Aigerim

# data[].attributes.body
Service Team

I am writing a complaint because the service that i received was unsatisfactory, the exact date was (10 November 2 p.m.).

I experience that your company can not keep with promised standards.

The issue include:

1. Wait Time: I have been waiting for 2 hours and still workers didnt help me to fix my problem

2. Rude Staff: I was asking for help to solve the problem that I meet, but staff was answering rude and giving no answer

3. Service: Service that i was received was not that company promised

Overall level of service is unacceptable, as a result I would like to formally request a full refund.

To process refund I attached following documents

1.Copy of payment receipt

2. Card details

Sincerely

Mr. Bekzat

# data[].attributes.body
Subject: Disappointing Service and Request for Resolution

Dear, Service Team

I am writing to express my disappointment with the nail service I received on November 5th. I paid for a premium service, but it did not meet my expectations. I waited over two hours without help, and when I asked for assistance, the staff were unresponsive.

Additionally, the service was not performed well, and as a result, the design I chose began to wash away with water, and the staff did not offer a solution. I also contacted customer service on November 6th but haven’t received a response yet.

I would appreciate it if you could resolve this issue. I would like a refund or another solution. If needed, I can provide more details, please feel free to ask me about it.

I look forward to your reply.

Best regards,
Ms. Elnaz

# data[].attributes.body
Subject: Request to Review My Service Experience

Dear Service Team,

I hope you are well. I am writing about a problem with the service I received. I paid a high price, but the service was not as promised. The staff did not help me, and I waited for a long time.

Could you please review this situation? I would like to ask about the possibility of a refund or another solution.

Thank you for your time. I look forward to your reply.

Sincerely,

Mr. Bekzat

# data[].attributes.body
Subject: My expectations have collapsed completely

Dear Service Team,

I’m contacting you due to the unpleasant experience I had with you. I came to you for a service on August 30, but unfortunately my expectations were not met. The staff's attitude was very unfriendly—with long waits, repeated requests, and disregard for direct communication. Since I paid a considerable amount, I am not pleased now. I would be grateful if you could compensate me for the wasted time, ruined mood, and the money spent.

I recommend you reconsider your attitude towards customers. As soon as possible to avoid such situations in the future.Even my unpleasant experience can serve as a lesson for you. Despite my unpleasant experience, I still expect you to reciprocate my feelings.

Waiting for your reply,

Mr. Bekzat

# data[].attributes.body
Subject: Refund request due to Issues with service.

Dear Service Team,

I’m writing this to inform you about issues with service. I visited your store on Monday, November 10th. Your store was highly recommended, but while I was there the workers were rude and didn’t provide any assistance. I was at your store for 2 hours waiting for service to start, but the staff didn’t help me at all.

I highly suggest investigating the matter.

I spend a lot of money on your services, however I’m not satisfied with the quality of it.

I would like to request a refund or any possible solution. I attached the receipt of my purchase and my card information.

Looking forward to your reply.

Best regards,

Mr. Bekzat

# data[].attributes.body
Subject: Reflect on the recent service experience

Dear Service Team,

I’m writing to request a refund for the service i received on tuesday this week. Because it did not meet the required standards. I waited for a long time and still was not helped by the staff or administrators, which caused me considerable inconvenience.

Given this circumstances, i think a complete compensation would be fair action. Please let me know when i can expect refund to be completed. You can reach me at 874789***** if you need any additional details or clarification. Look forward for your replay.

Sincerely,

Abdildina Zhuldyz

# data[].attributes.body
Exercise 2.1

Subject: Feedback on recent visit – request for resolution

Dear Service Team,

I hope this message finds you well. I am writing to you concerning my recent visit to your establishment. Regrettably, I encountered a situation that left me quite disappointed.

During my time there, I had to wait for an extended period without any assistance from your staff. Despite my patience, no one was available to help, which was both frustrating and unexpected.

As I hold your company in high regard, I trust this was an isolated oversight. I would be very grateful if you could look into this matter. Would it be possible to discuss a refund or another suitable solution?

Thank you for your understanding and attention to this issue.

Sincerely,

Mr. Bekzat

# data[].attributes.body
Subject: Dissatisfaction of service and staff work

Dear Service Team,

I’m writing this message to express my complains about the quality of service which I received from your company last time. The total cost that I paid was quite high and, frankly speaking, it did not match the expectations. My biggest disappointment was about behaviour and training of your workers who did not help me even when I asked and instead were rude and impolite. Due to the lack of effort from their side, I had to wait for more than 2 hours to find a proper solution to my issue.

From my point of view, this quality of service should not be allowed to any customer. To cover my cost in your shop I would like you to make a full refund because this experience left a very unpleasant impression about your company in total.

My receipt and bank account information are attached below.

Sincerely,

Mr. Bekzat

# data[].attributes.body
Subject: Request for refund due to dissatisfaction

Dear Service team,

I have always used your services and have been a regular customer. But unfortunately, I was disappointed with my recent order.

I paid 100$ for order № 201 on November 10, 2025. However, I had to wait for the staff for 2 hours and still they did not do their job as required. I understand that some kind of mistake could have occurred, but this situation caused me inconvenience.

I am sure that your company values its reputation and takes customer complaints responsibly. And i require to refund money paid for the order to my account. 1233443

Sincerely,

Mr. Bekzat

# data[].attributes.body
Subject: Dissatisfaction with poor costumer service

Dear Service Team,

The quality of the product that you have provided to me is completely different of what was stated. Below I provide photos of the product and my receipt for it. In addition, the personnel was rude and didn’t provide any help to me. In total I spent 2 hours of my time, but my effort was not acknowledged.

I demand a full refund for the faulty product and additional charge of 10% for the wastage of my time. I look forward for further collaboration with your team. My bank card information is provided below
(Number of the card)

Waiting for your reply, Mr. Bekzat

# data[].attributes.body
Subject: Unsatisfying service in the shop

Dear Service Team,

I’m writing to you because I want you to pay attention to inappropriate work of service personnel. My experience was disappointing and my expectations weren’t justified.

Although I paid the full service fee, the quality of service provided was not as good as what had been promised. The staff appeared unavailable to assist, and I had to wait for approximately two hours without receiving support. This situation caused considerable hesitations about your company.

I believe a refund or an alternative form of compensation could be an appropriate solution in this case.(The receipt from this day and my card details are attached below)

Waiting for your reply, Mr. Bekzat

# data[].attributes.body
Subject: REQ: Feedback on service and a refund request

Dear Service Team,

My name is Bekzat Kalim. I am writing to express my dissatisfaction with the services provided to me at the «Crystal» hotel.

I was staying at your hotel in the period from October 28 to November 5, and, unfortunately, I was upset with the service that I faced. The service was slow and the staff appeared to be indifferent. I experienced situations when my requests were not fulfilled in a timely manner and I had to spend hours waiting.

On this occasion, I would love to receive a full refund. Please, find the necessary documents, namely the receipt and the bank account information, attached below.

Let me know if you need any other details or documents to process the refund.

Looking forward to your reply

Best regards,

Mr. Bekzat

Attachments:

Receipt 🧾 + Bank account information 🪪

# data[].attributes.headline
 Subject: Formal complaint and full refund demand. 

# data[].attributes.subject
 Subject: Formal complaint and full refund demand. 

# data[].attributes.body
Dear, Service Team

I’m writing to express my disappointment and to file a formal complaint regarding the product received on 10th November.

I have paid full amount of 500 dollars, however, the actual quality of the product provided did not significantly meet the stated expectations. Moreover, staff service was unsatisfactory. Despite my waiting for two hours, the employees did not take any action to solve my problem.

Given the complete failure to meet the promised service level and the significant breach of obligations, I am demanding a full refund of the amount paid.

I look forward to your prompt response and confirmation of the refund.

Best regards,

Mr. Bekzat

# data[].attributes.body
Exercise 2.1.

Subject: Request for a refund due to unsatisfactory service

Dear Customer Service Team,

I am requesting a refund for the service provided on 11 November 2025 in Almaty, Kazakhstan (Order #037501379), which did not meet your company’s stated standards.

Although I made a prepayment, the service was delayed for nearly two hours, and the staff on duty were unable to offer assistance. This situation caused significant inconvenience and disappointment.

Please review this matter and process a refund, or suggest an appropriate alternative compensation. I would appreciate a phone call or email confirmation once the issue has been resolved.

Thank you for your prompt attention to this matter.

Sincerely,
Mr. Bekzat

# data[].attributes.body
Subject: bad service

Dear Service Team,

I am writing to tell about experience that was really bad. Because the service that i received is awful. I paid money, but the result didn’t meet with what you promised. The staff were rude and unprofessional. Because i waited for two hours for a help but nobody came.

I want to say that this level of service is unacceptable for your organisation. I request a full amount of money or an immediate solution to this issue. Please respond so we can resolve my problem as soon as possible.

Best regards,

Mr. Bekzat

# data[].attributes.body
Subject: Request to improve your service

Dear Service Team,

I’m writing to you to explain the problem that happens in your company. I paid a lot of money for your product, but I received something completely different from what you promised. Furthermore, your staff was so rude, and non-interested in customers. I waited for 2 hours and nobody helped me.

I would like a full refund for the service on my bank account. And please let me know the steps to process this refund. I hope that you will improve your service.

I am waiting for your reply.

Sincerely,
Mr. Bekzat

# data[].attributes.body
Subject: dissatisfaction with service

Dear Service team,

I am writing this, because I expected that your employees will help me to find product that I needed. However, despite the fact that I was paying a lot of money and waited 2 hours, stuff acted rude and did nothing.

I think treating customers in that way is not acceptable and I expect that you will fix this problem as soon as possible. I hope that I will get a full compensation, so I attached here my credit card information and receipt of the product I bought.

Waiting for your replay, Aida

# data[].attributes.body
Subject: Complaint about Service at your hotel

Dear, Dobedan service team

I am writing to complain about your service at your hotel due to some inconveniences during my visit. There are several reasons why i think you should make a 100% refund:

1. As soon as I arrived, no one has helped me with my luggage, thus i had to carry it myself to my room.

2. The cleanliness of my room was at poor level, every surface of furniture were covered in dust and bedsheets had few stains.

3. The quality of food in a restaurant was concerning and waitresses often would ignore me to order beverages.

I am very disappointed at your services during my vacation and I request you to send my compensation as soon as possible.

Below, i have attached the images of quality of food and cleanliness of my room: image1, image2, image3

This is my account number: 12345678910

Regards, Mr. Bekzat

# data[].attributes.body
Subject: Request for Assistance Regarding Unsatisfactory Service

Dear Service Team,

I am writing to show my disappointment with the service I recently received. Unfortunately, my experience did not meet the expectations set by your company. Despite paying a considerable amount, the service provided was far below what was promised.

Additionally, the staff on duty were unhelpful, and I had to wait for nearly two hours without receiving proper assistance. I would appreciate it if you could review this situation and arrange a refund or propose another suitable solution.

I look forward to your prompt response and resolution of this matter.

Sincerely,
Mr. Bekzat

# data[].attributes.body
Subject: Full refund requirement

Dear Service Team,

I demand a full refund due to my dissatisfaction with quality of provided services.

The service I received does not meet your stated obligations. After waiting for 2 hours, I was not given the attention and interest in solving problem from personnel. I was outraged by their rudeness.

I attached my bank account details to this letter.

Please provide me with a confirmation of the refund process.

Best regards,

Mr. Bekzat

# data[].attributes.body
Subject: Issue with Recent Service Experience

Dear Service Team,

I am writing about the service I received on October 25, 2025. I paid for the full service, but what I got was very different from what your company promised. When I arrived, no one gave me clear information about what to do. The staff at the counter were not polite and did not answer my questions.

I waited for almost two hours, but nobody helped me. Because of this, I could not use the service at all. I believe this was not professional and did not meet the standard you advertise.

I would appreciate it if you could review my case and consider returning the full amount I paid. For your convenience, the refund can be sent to my card № 1234 56XX XXXX 7890. Please let me know once the process has started.

Thank you for your time and understanding. I hope you can solve this matter soon and improve your customer service in the future.

Best regards,

Nazerke Bakytbek

# data[].attributes.body
Subject: Request for refund due to unsatisfactory service

Dear Service Team,

I’m writing this letter to express my discontent about the services that I received on [date of services]. Unfortunately, the level of service was not as promised. I waited for 2 hours for assistance and the staff was unhelpful and unpolite.

Based on the above, I would like to request a full refund for the service. Please let me know what following steps (e.g. account/card number) I should follow to get the refund. I am attaching a receipt for services rendered below in this letter for your further investigation.

Sincerely,

Daniel Mazhitov

# data[].attributes.body
Subject: An official request for a refund due to inadequate quality of service

Dear Service Team,

I would like to express my dissatisfaction with the quality of the services provided by your company. Unfortunately, my recent experience with your organization has not lived up to expectations based on previously provided promises.

In particular, during my last visit I had to wait more than two hours before the service started. In addition, the staff was unable to provide the necessary assistance at my request, which did not meet the stated level of professionalism and care.

Based on the above, I demand a refund for the service rendered. I consider this a fair requirement and hope for prompt consideration of my appeal. I am also open to further cooperation if you can eliminate the identified shortcomings.

I ask you to confirm receipt of this letter and inform me about the terms of consideration of my request.

With respect, Aziza

# data[].attributes.body
Subject: Your Services Is Terrible and I'm Not Happy

Dear Service Team,

I am writing to let you know that I was not happy with the service I received recently. I had to wait for two hours, and the staff did not help me as I expected. This was very disappointing.

Could you please check this situation and consider giving me a refund or some other solution? I hope this problem can be solved quickly.

Thank you for your time. I look forward to your reply.

Best regards,

Mr. Bekzat

# data[].attributes.body
Subject: Unsatisfaction with the service.

Dear service team,

I am writing to express the disappointment I faced with the received service. My experience did not meet my expectations. Despite paid decent amount, the provided service was not good.

I can say that the service was unhelpful and too long. This is what disappointed me.

I request a refund of a full amount or an alternative solution of this situation. I attached receipt of the service and my bank card information. Additionally, I would appreciate if you will response to this mail as soon as possible.

(Attached receipt and Bank card info)

Thank you.

Kind regards, Bekzat

# data[].attributes.headline
Subject: Request for Resolution of Unsatisfactory Service

# data[].attributes.subject
Subject: Request for Resolution of Unsatisfactory Service

# data[].attributes.body
Nurmanbek Daulet

Dear Customer Service,

I am writing to express my disappointment with the service I received. I paid for the service, but unfortunately, the quality of service did not meet the promised standards.

I had to wait over two hours without any assistance, and the staff on duty seemed unwilling to assist me. This was both frustrating and unprofessional.

Please review my case and refund my money or offer another suitable solution. I have attached the payment receipt.

Thank you for your attention and look forward to a prompt response.

Sincerely,

Daulet

# data[].attributes.body
Subject:Concern regarding recent service experience

Dear Service Team,

I hope this message finds you well.I am writing to share my recent experience with your service, which unfortunately did not meet my expectations.

I had looked forward to receiving the high-quality service mentioned in your offer.However, during my recent visit, the staff seemed unavailable to assist me, and I had to wait for quite a long time without any help.

I would really appreciate it if you could look into this issue and consider a possible refund or another way to resolve the matter.

Thank you for your time and understanding. I look forward to your reply.

Kind regards,

Mr. Bekzat

# data[].attributes.body
Ex. 2.1

Subject: Request for Assistance Regarding Recent Service Experience

Dear Service Team,

I’m reaching out about a recent experience that left me quite disappointed. I expected a higher level of service based on your company’s reputation, but unfortunately, it didn’t go as planned.

During my visit on 11.11.2025, I had to wait for almost two hours, and it seemed that no one was available to help. The staff appeared busy, and I felt a bit ignored. I truly value good service, so this situation was frustrating.

I would appreciate it if you could review what happened and let me know whether a refund or another form of compensation might be possible. I’m not looking for conflict — I simply hope we can find a fair solution.

Thank you for your time and understanding. I look forward to your response.

Sincerely,

Mr. Bekzat

Weaknesses: Emotional message (aggressive), no specific details, when it happened, where and etc. Unprofessional, no clear request and solution, poor structure.

Ex. 2.2.

Subject: Feedback on Recent Stay at Hotel Rose

Dear Hotel Rose Management,

I hope this message finds you well. I am writing to share some feedback regarding my recent five-day stay at your hotel during my business trip to City D. As our company has enjoyed a productive partnership with Hotel Rose for the past two years, I wanted to bring these matters to your attention in the spirit of constructive communication.

While I have always appreciated your team’s professionalism and the quality of your services, this visit was unfortunately below the usual standards. The room assigned to me differed from the one originally requested, and upon arrival, it appeared that housekeeping had been overlooked. Additionally, two of my service requests at the reception desk went unanswered during my stay.

I completely understand that occasional oversights may happen, especially during busy periods. Still, I felt it was important to mention these concerns so that they can be reviewed and addressed. Considering our long-term cooperation, I would appreciate it if the management could look into the situation and advise whether a partial refund or another form of goodwill compensation might be appropriate.

I remain confident in Hotel Rose’s commitment to guest satisfaction and look forward to continuing our positive partnership in the future.

Warm regards,

Client A

Ex. 3.

Subject: Discover a Smarter Way to Upgrade Your Everyday Routine

Dear Customer,

Finding a product that truly makes life easier isn’t always simple. That’s why we’re excited to introduce our latest solution — designed to combine quality, convenience, and modern design in one.

Our customers tell us they love how reliable it is and how much time it saves them each day. Built from durable materials and tested to meet international standards, this product brings comfort and efficiency to your routine — whether at home or at work.

For a limited time, we’re offering a 10% discount for returning customers. Just visit our website and use the promo code WELCOME10 at checkout.

We’d love for you to experience the difference yourself. Don’t rush — but don’t miss the chance to make your daily life a little simpler.

Warm regards,

Sales Team

Weaknesses: Aggressive tone, no clear product information, unprofessional wording, no credibility.

# data[].attributes.body
Subject: Weak service

Dear Service Team,

Unfortunately, I was not satisfied with your service.When I came to you, I expected something completely different than it was in reality.The staff was disrespectful and was not interested in customers for 2 hours.

Maybe you need to conduct various trainings for employees to be more responsible for their work.As compensation, I would be glad if you would return my money, since this money was not worth it.

Thank you in advance,Mr.Bekzat

# data[].attributes.body
Subject: Recent service experience

Dear Service Team,

In this letter I want to share my experience about the last visit, and I hope my thoughts will help you to improve your service in a good way.

Unfortunately, the real experience didn’t meet my expectations. The stuff was unresponsive, so I waited for 2 hours without any assistance. I think customers don’t deserve this treatment.

I would appreciate, If you solve the problem and refund or offer another compensation.

Thank you for your attention, i will wait for your reply.

Regards, Bekzat

# data[].attributes.body
Subject: Dissatisfaction with the services provided.

Dear Service Team,

Today I visited your shop at (address) and was disappointed with your services. First of all, I was waiting in a queue for almost an hour because this place did not have enough staff. Secondly, I was looking for help, but every staff member was busy, so I could not get help. Maybe you should consider hiring more people. I am also disappointed, as I had high hopes for the product I got. I did not expect to have such an experience with your shop and would like to request a refund. I attached my receipt and card information below.

Look forward to your answer.

Best regards, Aigerim

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URGENT: Request for rechecking Budget report

Dear Mr. Karimov,

Thank you for sending me report about budgeting.However there are some mistakes have been made.

I will be pleased if you check it properly and send it by tomorrow’s morning.

Please feel free to reach out if you have any questions or concerns.

Regards, Aigerim

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Subject: Follow-Up on Budget Report Submission

Dear Mr. Karimov,

I hope you are doing well. I noticed that the finalized budget report was not submitted by Monday as planned. Could you please update me on the current status and let me know if there were any difficulties or delays?

We need the corrected version finalized by tomorrow morning so that we can move forward with the next stage of the project. Please also ensure that the document follows the standard formatting guidelines.

If you need any assistance or additional resources to complete the report, feel free to let me know — I’ll be glad to help.

Best regards,
Aigerim

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Subject: Follow-up on Budget Report Submission

Dear Mr. Karimov,

I hope you are doing well. I wanted to follow up regarding the finalized budget report that was due on Monday. It seems that the version we received still needs some corrections and formatting adjustments.

Could you please review the document and send the updated version by tomorrow morning? If you need any clarification or additional resources to complete it, feel free to let me know — I’ll be happy to assist.

Thank you for your attention to this matter.

Best regards,

Aigerim

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Subject: Follow-up on Budget Report

Dear Mr. Karimov,

I hope you are doing well. I wanted to follow up on the budget report that was supposed to be finalized and submitted on Monday. I have not received the updated version yet, so I just wanted to check on the progress.

Could you please review the report again and send the corrected version by tomorrow morning? If there are any difficulties or something needs to be discussed, please let me know. We can find a way to finish it on time.

Thank you for your attention.

Regards,

Bakzhanar

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Subject: Request for Revised Budget Report

Dear Mr. Karimov,

I hope this message finds you well. i am writing to address the recent budget report, which was expected on Monday but was not submitted in its finalized form. Additionally, the version received contained several mistakes and did not follow the required formatting guidelines.

To ensure timely progress on the project, I kindly request that you review the document and provide a corrected, finalized version by tomorrow morning. If there are any challenges or additional information required to complete the report, please inform me, so we can resolve the issue.

Thank you for your attention to this matter.

Kind regards,
B. Ayana

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Subject: URGENT: Re-allocation of your department's responsibilities.

Dear Mr. Karimov,

Unfortunately, lately I often see the gaps in some of your reports in your department. And I would like to suggest you to rectify your approach, to work much effectively. I was waiting for the last report until Monday, but unfortunately I didn't see it. Therefore, I would be very grateful to see your vigilant for the deadlines.

To avoid misunderstandings, I suggest you reorganize your responsibilities. If you faced with difficulties, you can rely on your team workers. And i will appreciate if your team will double-check the report before sending me the final version. I would be waiting for your updated new version of the report on my desk by tomorrow morning at 10 a.m.

If you have any further questions, you can contact me directly.

Kind regards,

Aigerim (Surname)

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Subject: URGENT: There’s a problem with the department that requires immediate correction

Dear Mr. Karimov,

Thank you for your report. I understand there were some difficulties with it and I want to address them. First, there seems to be room for better collaboration within your department. Second, the finalized budget should have been ready on Monday. However, I did not received the budget on time.

I have some suggestion for you to achieve better results in the future. Please consider better time management with your team. If you have problems with heavy workload I suggest to let another employee to take over the work. I look forward for your improved report and expect the corrected version on my desk by tomorrow morning.

Regards, Aigerim

P.S. I suggest using the proper formatting for your revised report.