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Lack of Business Continuity

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Maintenance

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some people prefer to speak to someone as they cannot read or write properly 

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some people prefer to speak to someone as they cannot read or write properly 

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. Less Control

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Confidentiality Issues

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Language Constraints

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Trained Staff:

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Using a call centre to handle the straight forward calls (price checks, payments, orders etc) can free up the business staff to grow the business dynamically, chasing big contracts and concentrating on all the other aspects of the business.

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Using a call centre to handle the straight forward calls (price checks, payments, orders etc) can free up the business staff to grow the business dynamically, chasing big contracts and concentrating on all the other aspects of the business.

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Reduced Risk:

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Focus on Productivity:

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Cost-effectiveness:

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Reduced costs. ...

Improves call quality during peak hours. ...

Decrease call abandonment. ...

Increase service levels. ...

24/7/365 support for a fraction of the price. ...

Ensure business continuity. ...

Increase customer satisfaction.

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ict teachers have a better understanding of what some o0f the problems could be 

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ict teachers have a better understanding of what some o0f the problems could be 

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they take there anger on you because you are the first person they talk to.

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they take there anger on you because you are the first person they talk to.

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 people get annoyed if they keep repeating the same question. 

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 people get annoyed if they keep repeating the same question. 

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sometimes you cant understand the people language

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Using a call center has disadvantages as well. The quality of service is typically not as solid as it would be in a company setting. Security is another disadvantage. Workers in call centers have access to personal information for thousands of people. This can lead to security issues.

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Call centers are used for almost any purpose. When a call center is hired by a company, it is considered outsourcing. Outsourcing through a call center provides resources a company normally would not have. Call centers are trained to manage large volume and varied clients and services. Outsourcing through a call center also provides up-to-date technologies. Call centers are accustomed to providing these services and typically have all the latest technology available

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you might get more information when you talk to someone over the phone 

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you might get more information when you talk to someone over the phone 

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people will get aggressive at people that are only doing there job.

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people will get aggressive at people that are only doing there job.

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Stress

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Minimal Work Volume

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you might have a long waiting time to speak to someone

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you might have a long waiting time to speak to someone

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Higher Pay Without Any Discrimination

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u might not understand what there sayin like 

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u might not understand what there sayin like 

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They read of a script so you might not get an exact explanation of how to fix it 

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They read of a script so you might not get an exact explanation of how to fix it 

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you might not be able to understand the person speaking to you 

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you might not be able to understand the person speaking to you 

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takes ages on the phone and sometimes you can understand the person you are talking to

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a disadvantage is you might not get some one who speaks your language 

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a disadvantage is you might not get some one who speaks your language 