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Today is the last day I work here. I was a bit upset as I've to leave this good boss.

After cleaning the office, I continue to prepare the quotation which I not yet finish yesterday. Then, I continue to file in all the documents and manage the folder as well as the soft copy of the quotation.

After work, Mr. Tan treated me a dinner as a farewell meal. I was happy yet throb. He is indeed a good employer to work with.

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It is the last second day I work as a customer service. However, I start to work as usual.

Today, I got a call from a new customer. It's a she. Through the call, I know she is a customer which is difficult to serve. She requested much but she wished to pay less. Mr. Tan taught me the best way to handle such situation. He asked me to be patient as I'm selling service to fulfill customers' needs and wants. His words reminded me on what is my job scope.

So, I started to prepare a quotation for the customer according what she required. Before I left, I apologized to Mr. Tan as I didn't show my proper attitude as a customer service.

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It's the 8th day I work here. I start to countdown for the day i leave. Two days left.

I clean the office as usual. After that, I start to prepare the final quotation of the customer according the latest negotiation and his needs and wants.

This is the quotation I prepared.

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Today is the seventh day I work as a customer service.

Finally, the customer replied. Fortunately, he agreed to give the project to Mr. Tan. Therefore, Mr. Tan asked me to arrange the time and make appointment to the customer on the date of project starts. According to Chinese's tradition, they have to choose the BEST and the MOST SUITABLE day (according Almanac) to start renovate or else they might get bad luck.

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It's the sixth day I work here. As usual, I clean the office and start my paper work. I was still waiting for customer's reply.

Today, Mr. Tan assigned me to file in the quotation and all the paper work. It was quite bored today as I don't really like paper work.

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It's the fifth day I work as a customer service. Today, I have to prepare a quotation for the customer we met yesterday.

I was requested to use Microsoft Excel to do the quotation but I'm not familiar with the software. Hence, Mr. Tan taught me the simple function of the software. After learning, I started to prepare the quotation.

According the price listed and customer's needs and wants, I've done a draft of the quotation. Mr. Tan looked through it and asked me to edit some of it. Mr. Tan do give a discount for the customer as well. After i finished the quotation, I sent it to the customer through e-mail and wait for his reply.

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It's the forth day I work as a customer service. Finally, I got an opportunity to deal with customer who wants to renovate his house.

Firstly, I asked about the concept that the customer wants to renovate his house. Secondly, I asked about the size of his house and the budget he planned. Then, I arrange a time to visit his house along with Mr. Tan to get detailed information and measurement of his house. After that, I informed Mr. Tan about the appointment and luckily Mr. Tan could make it. Lastly, I prepared myself and all the tools needed.

During the visit, Mr. Tan asked the customer on the design and ideas he like such as the colour tone, the material used, the quality and others. After the visit, Mr. Tan asked me to prepare a quotation on the renovation project.

I was excited as I could finally perform my task as a customer service. In other way, I was actually quite nervous while dealing with the customer and yet I made it.

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This was the third day of my work. I'm working in a small renovation company. I've to know how does a renovation project been done. Therefore, I asked Mr. Tan and he answered my question patiently.

First Step:
Initial Consultation - which is my job scope to deal with customer  and try my best to offer the best service yet to fulfill their needs and wants.

Second Step:
Design and Ideas -  which Mr. Tan will provide a draft of the renovation based on customer needs and wants.

Third Step:
Estimate Provided - which I will prepare a quotation including the price list and estimated period of renovating. Negotiation happens.

Forth Step:
Renovation Starts -  when customer agrees with the result of negotiation and after down payment.

Fifth Step:
Complete Renovation - It's time to get the final payment and customer's feedback.

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Here I welcomed the second day of work with joy. Mr. Tan did mention about the attire during work. He requested for casual wear so that I will be comfortable when I am working.

No more tension like the first day. I felt more relax as I probably know what I am going to do.

Unfortunately, there was only one customer who called to get more information to renovate her house. My boss was trying his best to fight for the contract. I was learning the skill and the way he talked as well as persuading customer. The customer is a wise consumer as she was calling to compare the price for renovation. However, she told us that she may consider our company.

What I have did today is cleaning the office ><. As I am still new in customer service, my boss does not allow me to deal with customer yet. Thus, I did not have the chance to perform for my position as a customer service. I was unhappy although cleaning is part of my job scope as well as my course, HOSPITALITY.

The photo below shows the home office where I am going to work for the following 9 days.

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It was my first time to work as a customer service. I was totally new in this field. Thus, I was quite nervous and tension as I don't fully understand my job scope. I could only try my very best to know what should I do from Mr. Google ^^.

I felt panic on the way to work. Fortunately, I have a friendly and nice supervisor a.k.a my BOSS. He is Mr. Tan. We have the same surname and this makes me feel excited as I feel we are quite close.

As I reached, Mr. Tan explained patiently about my job scope. As it is a small business, Mr. Tan does not have a proper office and I am the only employee he hired. Therefore, I am not only a customer service but personal assistant as well. I was not that stressful when Mr. Tan told me that this is a simple and easy job.

As this was my first day of work, Mr. Tan did not assign too much task for me. All I did today is to be familiar with the working environment.