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Dear Mrs GEBUHRER,

I wanted to inform you that we received your glasses today. Unfortunately, these were broken during assembly. Therefore, your glasses will not be ready until next week.

We apologise for the inconvenience and thank you for your understanding.

For further information, please do not hesitate to contact me.

Wishing you a good day.

Best regards,

Léa MONNOT, graduated optician.

Écouter Voir.

FINE! I'll wait !

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Dear Sir/Madam

Today we can received REVOIR T your glasses, but I cleaned it PLURIEL and they are brocken/ préférer le prétérit: they broke.

Your glasses will be ready in a week because, I will reorder THEM from the supplier.

Sorry for the inconvénience ! pas d'accent en anglais

Best regard

BRIZE Héléna

Graduate optician

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I'm happy to tell you that we received the pair of glasses that you order.

Unfortunetly ORTH, during the preparation of it, the glasses broke when we cleaned them...

Don't worry, I took actions and already orderED new (A new pair). I ask (ATTENTION: reste au passé) my superior and the insurance will pay. However you wil have to wait one more week before getting your brand new pair of glasses.

Because the satisfaction of our customers is important, you will get a 10% discount on your invoice ! GOOD POINT!

If you have any question, don't hesitate to call our agency.

Best regards

Juliette MEAZOONE

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I hope you’re doing well.

I wanted to let you know that we discovered maladroit a small issue with your frame. Préférer : your frame was slightly faulty

Because of this, we need to reorder the frame, which may slightly extend the delivery time.

We’re really sorry for the inconvenience, and we’re doing our best to speed up the process.

I’ll keep you updated as soon as we receive the new frame.

Thank you for your patience and understanding.

XOXO NON, cela veut dire bisous !

FIGULA Tanya

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Hello,
I wanted to inform you that during the cleaning of your frame, it broke. I tried my best to fix it.

Problème de logique: I tried to fix it but unfortunately I had to order a new one...

We have therefore ordered a replacement frame, which we received. (HAVE JUST RECEIVED)

Please feel free to come to the store whenever you like.

Sincerely,

Assata Baradji

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Dear Sir,

I am writing to inform you that we have received your glasses.

Unfortunately, during the cleaning process, the frame was damaged. Please accept our sincere apologies for this unexpected issue.

I think, PAS DE VIRGULE ET PREFERER HOPE glasses will be ready for next week.

Thank you for your understanding and patience.

Sincerely

Anaelle Delamare, qualified optician

Optic200

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Dear Customer,

I hope you are well. I am writing to update you regarding your glasses, which we recently received in our workshop.

While they were being cleaned, the frame unfortunately broke. I understand how inconvenient this is, and I want to assure you that we are currently working on a solution to resolve the issue as quickly as possible.

Due to this unexpected setback, your glasses will unfortunately not be ready before next week. I will keep you informed of any progress and let you know as soon as they are ready for collection.

Thank you for your understanding, and please feel free to contact me if you have any questions.

Kind regards,

Your optician Julia

Grand Optical Tourville La Rivière PERFECT !

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Dear Geburer, (curieux de s'adresser à qqun directement par le N: préferer Mrs Gebuhrer)

I wanted to let you know that we have received your glasses.

Unfortunately, they were damaged while being cleaned. We are currently working on a solution to fix the issue as quickly as possible.

Because of this, your glasses will not be ready before next week.

I will keep you updated as soon as we have more information.

Kind regards,

Alice

Optic 2000

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Dear Sir Adams, (NON: Dear Mr Adams) / pas dans l'objet

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Dear Sir Adams, (NON: Dear Mr Adams) / pas dans l'objet

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I wanted to give you a quick update. We’ve received your glasses, but unfortunately they broke during the cleaning process. We’re already looking into the best solution to fix the issue and get them back to you in perfect condition.

Because of this delay, they won’t be ready before next week.
Thank you for your patience and understanding

Sincerely

Lucas Félix

Optician

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Hello mrs,  à faire suivre d'un nom

I am writing to inform you that your glasses have arrived in the store.

But they are T broken while beING clean, we are therefore looking for a solution to this problem.

Your glasses will therefore be ready next week. We apologize for the inconvenience.

We will keep you informed. Sincerely.

Duval Manon

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Dear Madam Smith, DEVANT UN NOM: MRS

I regret to inform you that your glasses order THE ORDER OF YOUR GLASSES will be delayed. During the cleaning phase, the frame was broken so I took the necessary steps to order a replacement for the broken part. This order will add one week to the delay of your initial order. Un peu maladroit : Your order will be delayed by a week.

I apologize for this inconvenience and thank you for your understanding.

Contact me for any further information.

Best regards,

Lucas FISSORE Ok, bien sinon

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Dear Sir/Madam,

I am writing to inform you that we have received your glasses in our practice. Unfortunately, while they were being cleaned, they were accidentally damaged.

Please rest assured that we are currently working on finding the best solution to repair or replace them as quickly as possible. However, due to this unexpected issue, your glasses will not be ready before an additional week.

We sincerely apologise for the inconvenience and thank you for your understanding.
If you have any questions, please feel free to contact us.

Kind regards,
Léa RAU

Qualified Optician Très bien mais l'as tu fait sans aide de l'IA ?

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This article will help you to communicate better and to write formal emails in English.

Emails are among the most commonly used means of communication in the world. They're fast, immediate, and allow you to interact with all kinds of businesses within and beyond the national boundaries. At work above all, writing formal emails in English in the right way requires certain skills, and being a professional situation, it's essential not to commit mistakes in order to make a good impression of yourself and your company.

In this article you'll find:

The rules for writing formal emails in English

The right format to use

Examples of formal emails in English

The rules for writing formal emails in English

To write an email in English in the right way, don't improvise! Read the following advice to avoid making serious mistakes that could compromise the success of the email from the moment it is received.
Subject
The subject is the first piece of information that the recipients of an email see, and if it's written incorrectly or unclearly, it could push the reader to delete it without even opening it! So it's important to give a clear and precise message, right from the start, indicating the content or reason for writing in two or three words that grabs the attention of the recipient.
Style
Unlike many other languages which require long complex sentences in a formal written context, English is very concise and favors short sentences and a simple structure. Make sure you break up the text into two or three paragraphs - this enables the reader to quickly see the key points.
Courtesy formulas
When you write an email in English, you're not only using another language but you're also entering another culture with different habits. The Anglo-Saxons in general pay a lot of attention to forms of courtesy and gratitude, therefore never forget to add them.
Check the email
Never send an email in English without having re-read what you wrote. Grammatical or typing mistakes are very common even in your own language, so in English you can make errors much more easily. Double-checking what you've written is a simple step to take that can prevent you from appearing unprofessional and above all careless.
Signature
Be sure to have set your emails to end with all the important information about you, including:

name and surname

job title

relative details about your company (name, address..)

link to the company website

The format of a formal email in English
Introduction
Depending on the type of relationship you have with the person you're writing to, there are different ways of starting an email, but any email should always start with a greeting. In our specific case being formal, the most appropriate options are:

Dear Mr/Mrs/Ms (surname of the recipient, e.g. Mr Black)

Dear Sir/Madam (if you don't know the name of the recipient) or more generally 'To whom it may concern'

After the initial greeting you need an introductory sentence that indicates clearly the reason for writing and is consistent with the subject of the email. Introduce yourself briefly (long texts often discourage people from reading them), then follow on with:

I am writing with regard to... (email subject)

I am writing in connection with... (email subject)

I am writing in reference to...

If you're writing an email to send information, you can start with one of the following sentences:

I am writing to let you know...

I am delighted to tell you... (if you're communicating good news)

I regret to inform you that... (if you're communicating bad news)

If instead you're replying to an email you received, you can say:

I am writing in response to...

I am writing in reply to...

I am writing to thank you for... (if you need to thank the recipient)

Body of the text
There are no conventional formulas for writing the body of the text because this varies according to the function of what you need to communicate. It's useful to prepare an initial draft and then proceed with any corrections.

The general rules are that the text should be divided into short paragraphs that avoid abbreviations and acronyms, both of which you can use, on the contrary, when you write an informal email to family and friends.

Based on the type of message you're sending, there are various ways to write a final invitation before ending the email, such as:

I look forward to hearing from you soon

Thank you in advance

For further information, please do not hesitate to contact me

Please let me know if you have any questions

Thanks for your attention

Conclusion
The most common way to end an email are:

Best regards

Kind regards

Yours faithfully (if you began the email with 'Dear Sir/Madam' because you don't know the name of the recipient)

Yours sincerely (if you began the email with 'Dear Mr/Mrs/Ms + surname)

Regards

Examples of formal emails in English

Let's see how all of this works in practice.
Example 1: Delay with the delivery of an order Subject: Delivery delay Dear Mr Pascal, We regret to inform you that we will not be able to respect the deadline previously agreed for the delivery of your order. Our supplier has warned us today that they are experiencing supply problems, which will result in a delay in our production chain. We count on your understanding and thank you for your patience. Please accept our apologies. Best regards, Example 2: Replying to a job advertisement Subject: Web Content Editor position Dear Sir/Madam, With reference to your job ad in xxx, I would like to submit my application for the position of Web Content Editor in your company. I graduated in Communication Sciences at the University of xxx and worked for several years in a Digital Agency as Content Specialist. I believe my skills and experience are in line with the requirements for the job position. I will be glad to introduce myself in an interview, that will allow you to better evaluate my possible recruitment. Please find attached a copy of my resume. I look forward to hearing from you. Yours faithfully, Example 3: Sending a product catalogue Subject: New product catalogue Dear Ms.Chapman, Following your request, we have recently sent you our new catalogue. We are convinced that it will enable you to see the quality of our products. Our local agent will contact you soon to arrange a meeting on a day and time that suits you in order to discuss in detail how our products can be of benefit to your company's needs. For further information, please do not hesitate to contact us. Yours sincerely,
...

If you want to improve your English and get better at writing emails, find an English course that suits your needs.

This post has been adapted from the WSE Italy blog: Come Scrivere Email In Inglese Esempi

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This blog helps you to communicate better and to write emails in English. Writing formal emails in the right way requires certain skills. Find out how now.

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Write your email here. Don't forget to write your name in the title. Make sure you have started it and finished it correctly (if necessary, check these on the know how page.

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Write an email to a customer to say:

1/ you have received his glasses,

2/that they have broken while being cleant, 3/that you're trying to solve the problem,

4/that the glasses will not be ready before another week.