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The bank collects deposits from the public and lend those deposits for the development of Agriculture, Industry Trades, and Commerce. It also safeguards custody of valuables, provides consumer and educational loans, discounting bills of exchange, transfer of money, etc.

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The banking law handles customer disputes and complaints against bank, and disputes between domestic and foreign banks. The banking law also creates and enforces regulation. Like preventing crimes, reducing risk for customers, avoid misuses of banks for illegal purposes, and create fair debt collection practices.

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The bank ensures people handle companies' money and asserts in an honest way. It also has an accounting term for checks and balances, maintains book keeping, keeping store rooms, safes, and valuable goods secured.

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Every bank customer has few rights when he opens an account with the bank, which are right to fair treatment, right to suitability, right to privacy, right to redressal and compensation, right to transparency, fair and honest dealing.

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The banking management has Board of Directors, Chief Executive Officer, Chief Financial Officer, Territorial Heads, Branch Manager, Financial Analysts, Bank Accountants, and Front Desk Employees. Each one of the above help the customers and better understand their needs in order to provide right solutions.