# data[].attributes.body
Nitika
10.yes

# data[].attributes.body
Nitika

8.$294.00 +GST would be charged.

# data[].attributes.body
1.Yes we can do
2.carbon tax is imposed only on gas services not on electricity services.
3.The BPP will not be chnaged. It will going to remain as it is. Morover, address could be changed.
4.Firstly, we need to check whether we provide the service or not then we need to distribute the cost and RE CM has to pauly higher cost then the people in city.
5.The GST is mandatorily charged by the Canadian Government.
6.We can ask for the details like mobile number, address and first/last name and mailing address.
7.There could be the following reasons:
a. In past, customer would have asked for the extension but didn’t pay. In that case he/ she is not eligble till 6months for same.
b.Inactive account
c.False payments in past 12months

# data[].attributes.body
1)Yes we can do it.
2)The federal carbon charge is coupled to fossil fuels which emit green house gases upon combustion. Therefore it is a charge coupled with gas utility since the fuel used for combustion emits green house gases.
since customer has gas utility service, he has to pay federal carbon charge whereas his friend does not have to pay it as he is being billed for electricity service.
3)Budget billing Plan remains the same
4)
5)GST is goods and service tax levied by the government and it is mandatory pay them.
6) Verify full name, 1 piece of information on the invoice and 1 piece of information not on the invoice.
7) Reasons for being non-eligible for payment extensions are
a)Your account must be active. b)Your account cannot include any pre-existing payment arrangements.
c)Your account cannot include any previously broken payment arrangements in the past 6months.
d)The date of the request for a payment arrangement cannot be past the date of disconnection noted in your Pending Disconnection Notice.
e)

# data[].attributes.body
1- Yes
5- Mandatory tax by the Government
6- Keep on asking the details such as contact no. , address and so on.......

# data[].attributes.body
1) Yes we can go ahead and cancel it.
2) Will knowledge the customer that federal carbon tax is only for and not for electricity.
3) The BPP will remain the same.
4) We need to explain to the customer that in order to provide the services in their area, our distributor should be available and as it is not available we cannot provide services there.
5) It is the law by the Canadian Government that they would charge Good and services charges (GST) on every single thing.
6) We can take up the account number and pull up the customer's account or through there first and last name or the address or phone number.
7)
8)  $294.00 +GST would be charged
9)  BPP is not a saving plan rather it is a payment plan
10) Yes we can

# data[].attributes.body
Answer 1 - Yes we can go ahead and do that.
Answer 2 - Since customer's friend has electricity services, that's why federal carbon tax is not levied on his account.
Answer 3 - The BPP will remain the same.
Answer 4 - We will explain the customer, that in order to provide the services, distributor has to be present at the location.
Answer 5 - GST is a tax levied by the Government on the goods and services provided, that's why  it's been added to the customer's invoice.
Answer 6 - If no screen pops up, we will ask for First & Last Name  of the customer, One information on the invoice and one information not on the invoice for the verification.
Answer 7 - We will check the status of the account, and explain customer the eligibility or the criteria in order to get an extension.
Answer 8 - There will be a charge of $294 + GST in order to get back the services.
Answer 9 - No, BPP is not a savings plan, it's a payment plan for the customer to make payments on monthly installments.

# data[].attributes.body
Answer1- Yes we can go ahead and cancel the services of the customer if he wants us to do so.
Answer2- We should inform the customer it is for the First nation customer and if the calling customer wants the same Tax exempt than we must ask him to furnish the documents for not paying the taxes.

Answer3- We will inform the customer that the BPP will remain same.

Answer4- We will have to see the customer address in site catalog and according to that we should get back to customer.

Answer5- GST is the federal tax which has to pay by every customer however in some cases it is exempt for special category.

Answer6-

# data[].attributes.body
1) Yes we can cancel the disconnection request.
2)carbon charge is for gas utility and not electricity. combustible fuels emit green house gases when combusted.
3)No BPP will not change.
4)
5) GST is good and services tax levied by the government.
6)Full name, 1 piece of information on the invoice, 1 piece of information not on invoice.
7)Reasons for being not-eligible for extension are;
inactive account, Broken P2P in last 6 months, False payments info in the last 12 months, Default supple customers, account is or has a pending DER or DSR for non payments, account already has an active P2P.
8)Yes connection can be re-instated the same day of disconnection. however, customer needs to pay $294 + GST.
9)

# data[].attributes.body
Ans1: Yes
Ans 2 : Carbon tax is only on gas not on electricity
Ans 3:  BPP will not change
Ans:4  We need to explain to the customer that in order to provide the services in their area, our distributor should be available and as it is not available we cannot provide services there.
Ans5: it's a Goods and service  tax charged by Government.
Ans6:we can pullup the account with the help of  account number, phone number,  First and last name
Ans7:We will check the status of the account, and explain customer the eligibility or the criteria in order to get an
Ans8: Yes
Ans9: BPP is a payment option customers can sign up for, in order to pay their invoices in equal installments each month. This is based on the
Ans10: Yes we can

# data[].attributes.body
Ans 1: Yes
Ans 2: It is possible that the customer is a consumer of gas service which is inclusive of carbon tax and the same is not levied on electricity.
Ans 3: The BPP remains unchanged.
Ans 4:
Ans 5: GST is a mandated government tax.
Ans 6: Request for phone number.
Ans 7:
Ans 8: Yes
Ans 9:
Ans 10: Yes

# data[].attributes.body
1. Yes we can.
2. Different provinces has different taxes.
3.BPP will not change.
4. One of the requirement for cx enrolment is the coverage area.
5.GST is added by goverment of that province and is applicable for these services.
6.Ask for phone number, address, name or account number
7. Still outstanding amount on account. cx is delinquent.
8.yes, look up for same day activation charges.
9.BPP is to set an amount towards monthly bill.
10.Yes.

# data[].attributes.body
Ans 1:- Yes we can.

Ans 2:- Carbon tax is for Gas.

Ans 3:- The BPP will remain the same however the address can be updated. Only if we deliver the services at the new location.

Ans 5:- Its the mandatory good and service tax by government.

Ans 6 :-

Ans 8:- $294.00 + GST

Ans 9:- BPP is a plan in which the customer pay the equal amount monthly.

Ans 10 :-  Yes.

# data[].attributes.body
1. yes
2. carbon tax is for gas service only that is why customer's friend who has electricity is not able to see tax
3. no, bpp will remain same.
4. first of all we need to check if we provide service there if we do then it will cost distribution charges. RR cm has to pay higher amount on distribution charges than the city customer.
5.it is taken by canada government , we do not charge GST.
6. first name last name,  email address, phone number
7. cm needs

# data[].attributes.body
Answer 1. Yes we can
Answer2. Because carbon tax is only for gas and not electricity.
3. BPP will not change ,address will be updated.
5. We will tell customer that Goods and services tax is mandatory as it is imposed by the government.
8. Yes, 294 plus GST
9. BPP is a plan wherein the customer has to pay equal amount as installment every month. The balance will be carried forward till it reaches 0 amount.
6.  We can ask for account number, full name and address.
7. Maybe customer previously asked for the extension but didn't pay. in that case cx will not be eligible for the next 6 months. Also the reason could be Inactive account, false payment information in the last 12 months, account has a pending DER or DSR owing to non-payment and account has an active P2P.
10. Ye we can.

# data[].attributes.body
A1: Yes we can do this on Customer request.

A2: Carbon tax is levied on gas services and not on electricity services.

A3: No the BPP won't change. It will remain the same, We can change the address though.

A4: We will check if we provide the services there, If yes the RR customer will have to pay distribution charges.

A5: GST is a mandatory tax charged by the Canadian government that's why it will be reflected in every invoice.

A6: First/Last name, email and phone number of the customer.

A7: The customer might have defaulted on the previous payment plan that's why he is not eligible for the next 6 months.

A8: $294.00 +GST would be charged

A9: BPP is the budget payment plan in which the customer can pay equal installments monthly.
The balance gets carried forward till it gets to 0 amount.

A10: Yes we can process customer request.

# data[].attributes.body
answer 1. yes , we can cancel it.
answer 2. because carbon tax is for gas and not for electricity.
answer 3. Bpp will remain the same.
answer 5. Because its a goods and services tax paid by consumer , but it is remitted to the government by the businesses selling the goods and services. so it is mandatory to pay this tax.
answer 6.  we can inform the customer that our system is down right now so we would like you to called us back after some few hours or we can arrange a call back when our system is fixed. or if it is something we can walkthrough the customer from the website then we can help them navigate it.
answer 7. we can tell the customer that he/she is already availed the extension.
answer 8. $294 + gst
answer 9. Bpp is a budget payment plan that helps

# data[].attributes.body
A1)Yes we can execute the request.
A2) The customer must be a consumer of Gas service most probably.
A3) BPP will remains same.

A4) Its not because of RR address. DERS do not have retailer who can provide the connection to the address

A5) It government mandatory Tax. Goods and service Tax

A6)  If the customer does not authenticate in the IVR, there will not be a screen-pop and the agents should follow the standard verification process; verifying full name and 1 piece of information on the invoice and 1 item not on the invoice.

A7)

A8) Yes we can do that. However the customer would required to pay 294+gst fee

A9) It might sound like Saving plan. However Its a plan the helps the customer to maintain charges and level the yearly expenses for energy consumption. Its a 12 month plan.

# data[].attributes.body
yes we can cancel the service

# data[].attributes.body
1. Customer was informed that his service would be disconnected if he does not make a payment right away; he makes the payment right way over the phone (full amount) and request to have this cancel.. can we do that?
1. Customer was informed that his service would be disconnected if he does not make a payment right away; he makes the payment right way over the phone (full amount) and request to have this cancel.. can we do that?
2. Customer called in stating that his friend who has "Electricity" is not being charged for Federal Carbon Tax and customer does have this charge included on his account.. what would be the reason why?
2. Customer called in stating that his friend who has "Electricity" is not being charged for Federal Carbon Tax and customer does have this charge included on his account.. what would be the reason why?
3. Customer is saying that she will move from Point A to Point B.. she has a BPP on the account... customer would like to know if BPP will change... what would be the best answer for this?
3. Customer is saying that she will move from Point A to Point B.. she has a BPP on the account... customer would like to know if BPP will change... what would be the best answer for this?
4. Customer was advised that no enrollment can be granted for his location since he/she lives in a RR. How can you explain what at the requirements for enrollments?
4. Customer was

# data[].attributes.body
1. Yes we can only for one time
2.The federal carbon tax is only for Gas not for Electricity
3.The BPP will remain same
4.We need to explain to the customer that our distributor should provide service in their area and as it does not provide we cannot enroll the customer.
5.GST is the Goods and Services Tax that is mandatory for customer to pay.
6.First and Last name, One item from invoice and one item not from invoice.
7.The customer might have defaulted a previous arrangement that's why he/she is not eligible for 6 months.
8.We would inform the customer that it will be 294$+GST
9.This is not a savings account. It is to restrict the usage amount.
10.Yes he can get back to the distributor for the same.

# data[].attributes.headline
Mayank Answer1- Yes we can go ahead and cancel the services if customer wants us to do so.

# data[].attributes.subject
Mayank Answer1- Yes we can go ahead and cancel the services if customer wants us to do so.

# data[].attributes.body
1.yes.
2. depend on cx location.
3.yes.
4.we can tell that we r not providing servicing at there location.
5. gst is a good & service tax by govt. which everyone needs to pay.
6.tell cx we r unable to find info - get in touch with atco during businees hrs or contact distributor for site id.
7.
8. yes - 294 +gst.
9. bpp is a plan in which cx can pay in equal installment - which includes - previous dues + current consumption.
10. yes we can do that ,

# data[].attributes.body
Answer Q1 - Yes we can, only 1 time.
Answer Q2 - Carbon tax is a gas charges & his friend is using electricity.
Answer Q3 - BP remains the same though we can change the address.
Answer Q4 - We need to check if we provide services in that region & we need to inform that they will extra charges from the distributor.
Answer Q5 - Good & Services  taxes are governed by the Canadian govt.
Answer Q6 We will ask the First and Last name, One item from invoice and one item not from invoice.
Answer Q7.The customer might have defaulted a previous arrangement that's why he/she is not eligible for 6 months.
Answers Q8 294$+GST
Answers Q9 BPP is  not a saving plan and its a payment plan arrangement  according tp the budget & consumption of the customer.
Answer 10 Yes we can do that

# data[].attributes.body
1. Yes we can do this.
2. Carbon tax is charges on gas services and his friend has electricity service.
3. We will update the new address and BPP will remain the same.
4. We need to explain to the customer that in order to provide the services in their area, our distributor should be available and as it is not available we cannot provide services there.
5. it is a Good and service tax charges by the retailer .
6. We can take up the account number and pull up the customer's account or through there first and last name or the address or phone number.
7. There must be some payment due on the account , that is the reason we cannot provide an extension to the customer.
8. Yes it is 294$ = GST.
9. BPP is not a saving plan rather it is a payment plan arranged according to the budget and consumption of the customer.
10. Yes we can

# data[].attributes.body
Q 2: Carbon Tax is for gas service, his friend has electricity.
Q 3: The BPP will remain the same.
Q4: Check on Site Catalog, if we provide services at that location. There might be some extra charges from the distributors.

Q5: Its a Goods and service tax, charged by the retailer.
Q6: Ask for customer First name and Last name, One item from the invoice and one item not from invoice.
Q 7: Customer may have previous arrangement default, so we can't give any extension for the next 6 months.
Q 8: Yes 294 + GST.
Q 9: BPP is a payment option customers can sign up for, in order to pay their invoices in equal installments each month. This is based on the energy consumed at each site. This is not a savings Plan.
Q 10: Yes we can process the request.

# data[].attributes.headline
1. Customer was informed that his service would be disconnected if he does not make a payment right away; he makes the payment right way over the phone (full amount) and request to have this cancel.. can we do that?

# data[].attributes.subject
1. Customer was informed that his service would be disconnected if he does not make a payment right away; he makes the payment right way over the phone (full amount) and request to have this cancel.. can we do that?

# data[].attributes.headline
2. Customer called in stating that his friend who has "Electricity" is not being charged for Federal Carbon Tax and customer does have this charge included on his account.. what would be the reason why?

# data[].attributes.subject
2. Customer called in stating that his friend who has "Electricity" is not being charged for Federal Carbon Tax and customer does have this charge included on his account.. what would be the reason why?

# data[].attributes.headline
3. Customer is saying that she will move from Point A to Point B.. she has a BPP on the account... customer would like to know if BPP will change... what would be the best answer for this?

# data[].attributes.subject
3. Customer is saying that she will move from Point A to Point B.. she has a BPP on the account... customer would like to know if BPP will change... what would be the best answer for this?

# data[].attributes.headline
4. Customer was advised that no enrollment can be granted for his location since he/she lives in a RR. How can you explain what at the requirements for enrollments? 

# data[].attributes.subject
4. Customer was advised that no enrollment can be granted for his location since he/she lives in a RR. How can you explain what at the requirements for enrollments? 

# data[].attributes.headline
5. Customer would like to know why customer is getting the GST amount added to his/her invoice? 

# data[].attributes.subject
5. Customer would like to know why customer is getting the GST amount added to his/her invoice? 

# data[].attributes.headline
6. At the time you have a customer online and no information is popping on the screen, what would be the best verification process?

# data[].attributes.subject
6. At the time you have a customer online and no information is popping on the screen, what would be the best verification process?

# data[].attributes.headline
7. Customer called in looking for an extension and agent advised customer that we cannot grant it this time without advising customer the reason why. How would you explain this to the customer?

# data[].attributes.subject
7. Customer called in looking for an extension and agent advised customer that we cannot grant it this time without advising customer the reason why. How would you explain this to the customer?

# data[].attributes.headline
8. Customer would like to have Gas Service back to normal on the same day service was disconnected; can we do that? if so, how much would that be?

# data[].attributes.subject
8. Customer would like to have Gas Service back to normal on the same day service was disconnected; can we do that? if so, how much would that be?

# data[].attributes.headline
9. What would be the easiest way to explain BPP to a customer who thinks this is a "great saving plan"?

# data[].attributes.subject
9. What would be the easiest way to explain BPP to a customer who thinks this is a "great saving plan"?

# data[].attributes.headline
10. Customer was advised that his service would be disconnected today; customer just make a payment and would like to have this "disconnection" deactivated. Can we process customer request?

# data[].attributes.subject
10. Customer was advised that his service would be disconnected today; customer just make a payment and would like to have this "disconnection" deactivated. Can we process customer request?