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OFF DAY

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I learn how to make a snorkelling forecast for the next 7 days. I need to make sure that the guest has already paid for the snorkelling trip at our front desk, and I need to send this report to the Sport & Recreation Department before they open their counter at 8:00 a.m.

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i learn how to prepare Manager-flash. I prepared this report using the Opera system and Microsoft excel and print it for my Front office manager to present in the morning Briefing.

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I learn how to make the month-to-date statistic report for the day. and i need to make sure that the room charge is the same amount as the amount on the manager's flash report.

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Learn how to prepare a trial balance for the past day. My Duty manager taught me that this trial balance needs to be done before the morning shift arrives because it needs to be presented by my Front office manager to the Financial manager during the morning briefing.

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Learn how to charge the guest that request extra bed for their room using Opera System and the guest need to pay for the extra bed before check out.

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I learn how to charge guests with the Pahang Kelestarian Tax and Malaysian Tourism tax using credit card machine upon their check out.

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OFF DAY

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make forecast for the next two weeks which include the arrival of the guest, guest departure, house and complimentary room, total room, resort occupancy and total estimated guests in the resort.

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Make Front office Statistic report for the day and count the gross profit for that day using Opera System.

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I learn how to calculate the float money on the front office register. The float money must be RM3000 for the opening and closing of my shift and i had to do this on every shift.

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today i learn how to update the whiteboard about the the past day and the estimated arrival and departure for the Berjaya Tioman Beach Resort. This resort is used by the front office department, F&B department and other department related to the guest arrival. i all so learn how to calculated the percentage of the occupancy of the guest using the report that had been made.

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making front office statistc for the Berjaya Tioman Beach Resort for the night report

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I take care of the front desk counter and answer phone calls from guests. I also learned to make reports about Berjaya Tioman Beach resort and learned how to RUN the system for the next day. The application I use is opera. I also need to calculate float money before and after starting the shift.

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I attend the orientation for intern student.

In this orientation, we were introduced to Berjaya Group and Berjaya Tioman Beach Resort. We were also taught how to handle calls from guests from outside and inside the resort. After the orientation was complete we were given name tags and work uniforms. After the distribution was complete we were sent to our respective department and I was assigned to the front office department. In this department I was taught how to serve guests in more depth. At the end of the working hours I was given a shift work schedule.

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Arrive at Berjaya Tioman Beach Resort. After short introduce by HR department i need to sign the working form.