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Attractive wordings to encourage donation of unwanted mobile phones

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Attractive wordings to encourage donation of unwanted mobile phones

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Playground for kids while parents take a break

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Playground for kids while parents take a break

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A playground within the zoo for kids to enjoy while parents have breather. This is a thoughtful feature for families with young children.

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Making recycling meaningful - earn a refund and choose to donate to the zoo

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Easy for visitors to take selfies

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Give visitors actionable information upfront

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The zoo made it easy to donate. It is also timed well, as these are placed right at the animal enclosures.

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Use of social influence - encouraging visitors to share conservation awareness with social circle

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Uncleared debris which is a trip hazard to elderly

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Uncleared debris which is a trip hazard to elderly

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Free wheelchair for rent but perhaps those which are motorised are better for roaming around in the vast space independently.

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Free wheelchair for rent but perhaps those which are motorised are better for roaming around in the vast space independently.

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Making actions simple, e.g. “It’s in your hands”, “Think local”, to encourage people to start with small and easy steps

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Benches along the way but not enough throughout the zoo

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Benches along the way but not enough throughout the zoo

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Might be difficult to board the moving cable car for an elderly… and there are no other ways to return except to walk back

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Might be difficult to board the moving cable car for an elderly… and there are no other ways to return except to walk back

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A different map highlighting the lifts, escalators, wheelchair friendly toilets etc

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Way to Koala enclosure is too steep. To level it further.

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Not for the wheelchair bound

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To make the experience better, more informative signages will help the parents decide on where to go and how to get there. There wasn't enough signage on where the shows and show timings are.

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Good that lower windows are available for wheelchair-bound visitors

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As a parent with 2 kids, while there were ample seating, in between attractions, it was quite a distance from one toilet to another. Should there be a toilet emergency, the zoo could consider using building standalone toilets.

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How are you going to get out of these two gates with a stroller? 

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How are you going to get out of these two gates with a stroller? 

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Adding on to the point of the ramp ending abruptly, we witnessed a mother carrying her young son up the stairs with some difficulty

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Accessibility to playground is too narrow for a stroller

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Accessibility to playground is too narrow for a stroller

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You also need to walk a long way to get to the entrance for the stroller

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Parents could park their strollers and have their kids view the animals freely at the lion enclosure. The full length glass helped

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Height of signage’s of show times at the zoo entrance is at kids height! 

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Height of signage’s of show times at the zoo entrance is at kids height! 

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I keep having to break off from the main grp to look for ramps and find my friends again. Feels like I am delaying them

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Kids map is customised for the needs of kids 

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Kids map is customised for the needs of kids 

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Check out the ruler markings on the kids map

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Wide paths and ramps

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I had the experience of witnessing a father having to help his daughter go to the toilet and facing issues as the toilet seat was adult sized. It can be improved by having the child seat + adult seat combo.

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The cross junction of the seal walk, the ramps for strollers ended abruptly. This would have caused inconvenience for families with strollers. There is a need to rethink the design to ensure that either the ramps flow through or singages be erected to preempt families that 'ramps are not available ahead'.

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Strollers can be rented at zoo entrance 

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Strollers can be rented at zoo entrance 

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Rent a stroller or a wheelchair at the zoo entrance

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Meerkat burrowing experience for kids while mummy takes a break

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Accessibility to playground is too narrow for a stroller

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Accessibility to playground is too narrow for a stroller

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You also need to walk a long way to get to the entrance for the stroller

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The darker enclosures are difficult for a parent juggling 2 kids with a stroller. So having luminescent strips or paint on the floor will help guide parents and their children.

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Wheelchair users have to do a large detour around the concert lawn

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Quokka enclosure - instead of Bush Friends, they see only the Bush Fence

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How does one in a wheelchair open this door?

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How does one in a wheelchair open this door?

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The wheelchair view of the camel enclosure

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Lack of pace for easy wheelchair access to the inner elements

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having an elevated ramp/platform can help wheelchair users to see more at eye level

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This section is not accessible to wheelchair

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photo example of steep ramp

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Railings for elderly with walking sticks to use

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Railings for elderly with walking sticks to use

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[DT] Imagine that you are an elderly with a walking stick. What might Taronga Zoo do differently to enhance your experience? 

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[DT] Imagine that you are an elderly with a walking stick. What might Taronga Zoo do differently to enhance your experience? 

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Share your ideas in the comments below.

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[BI]  If you are a consultant for Taronga Zoo, how would you use Behavioural Insights to help people adopt eco-conscious and wildlife conservation behaviours?

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[BI]  If you are a consultant for Taronga Zoo, how would you use Behavioural Insights to help people adopt eco-conscious and wildlife conservation behaviours?

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Share your observations in the comments below.

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[DT] Imagine that you are a young adult on a wheelchair. What might Taronga Zoo do differently to enhance your experience? 

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[DT] Imagine that you are a young adult on a wheelchair. What might Taronga Zoo do differently to enhance your experience? 

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Share your ideas in the comments below.

# data[].attributes.headline
[BI] If you are a consultant for Taronga Zoo, how would you use Behavioural Insights to help people adopt eco-conscious and wildlife conservation behaviours?

# data[].attributes.subject
[BI] If you are a consultant for Taronga Zoo, how would you use Behavioural Insights to help people adopt eco-conscious and wildlife conservation behaviours?

# data[].attributes.body
Share your ideas in the comments below!

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[DT] Imagine that you are a mother of two children. What might Taronga Zoo do differently to enhance your experience? 

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[DT] Imagine that you are a mother of two children. What might Taronga Zoo do differently to enhance your experience? 

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Share your ideas in the comments below.

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Share your observations in the comments below.

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Share your observations in the comments below.

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How do Taronga Zoo's environmental and wildlife conservation initiatives reflect the EAST principles?

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How do Taronga Zoo's environmental and wildlife conservation initiatives reflect the EAST principles?

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Share your observations in the comments below!

# data[].attributes.headline
[BI]  If you are a consultant for Taronga Zoo, how would you use Behavioural Insights to help people adopt eco-conscious and wildlife conservation behaviours?

# data[].attributes.subject
[BI]  If you are a consultant for Taronga Zoo, how would you use Behavioural Insights to help people adopt eco-conscious and wildlife conservation behaviours?

# data[].attributes.body
Share your ideas in the comments below!

# data[].attributes.headline
How do Taronga Zoo's environmental and wildlife conservation initiatives reflect the EAST principles?

# data[].attributes.subject
How do Taronga Zoo's environmental and wildlife conservation initiatives reflect the EAST principles?

# data[].attributes.body
Share your observations in the comments below!

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1. Refer to your Team Board.
2. Upload a group photo of your team at Taronga Zoo!
3. Write your observations of Taronga Zoo:
i) Using the EAST Framework
ii) Using the 7 Perception Points.
4. Share your ideas to the following BI or DT question listed at your Team Board.