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DAY OFF

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Today was my first day of internship at Syabila Travel & Tours. I was assisted by Miss Izyani and she brought me to the parking bay and introduced the various rental cars provided by the company. I also helped Miss Izyani and Miss Syazrina with warming up the engines. After my supervisor, Mrs Fatin, arrived, we had an introduction and briefing session that lasted until the end of the day, giving me a clear overview of my role and responsibilities during this internship.

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Today, I was given a detailed explanation of the company’s background to understand its mission, services, and business model. Mrs Fatin provided an office tour at the HQ and counter at the airport. She introduced the company’s facilities, including key equipment and spaces used daily by the Operations Unit until the end of the day.

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Nursyamiza Binti Muhamad Saad

281577

Bachelor of Technology Management (ICT)

Practicum Duration : 6 months

Telephone Number

011-39755175

Email

nursyamiza120@gmail.com

Home Address

B-142 Jalan Seraya 5, Taman Derga Jaya, Jalan Dato Kumbar, 05300 Alor Setar

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Report Supervisor

Dr. Salmah Binti Omar

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Site Visit Supervisor

Dr. Alminnourliza Noordin

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Syabila Travel & Tours Sdn. Bhd.

Practicum Duration

6 months (7/10/2024 - 8/4/2025)

Company Address

No C3, Arrival Concourse, Lapangan Terbang Sultan Abdul Halim,

06200 Alor Setar, Kedah Darul Aman

Email

hrsyabilatravelandtours@gmail.com

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Today, I had introduction session with Mr Syafiq, the owner of Syabila Travel & Tours. A session full with words of encouragement and insights into the company’s growth. Afterward, to formalize attendance, I registered my fingerprint on the Office Fingerprint Attendance Machine. I then signed in for work using the fingerprint system at the counter, following the company’s attendance procedure.

At the end of the day, I used the same system to sign out from work, completing my first official working day routine.

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Today, I was assigned to update the motivational board, which included the date, total number of customers served per day, and a daily quote to inspire the team.

I assisted in checking incoming Rental Agreements (RA) to ensure the documents were complete and accurate for daily operations.

Later, I learned to generate invoices for customers, helping me understand the billing process and payment records.

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DAY OFF

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Today, I was tasked with updating customers details for October 2024 rental records using Microsoft Excel, enhancing my data entry skills. Mrs Fatin and Miss Izyani gave a few tips and pieces of knowledge to improve my skills in data entry.

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Today, I helped to inspect the returned car’s condition, carefully checking for any damages or issues, such as scratches or dents, before proceeding to make a return report of Proton Saga PKK 1513. I also took photos of the car to record its condition for future reference. Later, I make a poster for Raya Package 2025 for all the rental car and submit it to Mr Shafiq for approval. Afterward, Miss Izyani briefed me on how to handle situations where a customer returns a car with damage, explaining how to assess the cost of repairs and determine the customer’s responsibility based on the terms of the rental agreement. To further solidify my understanding, Miss Izyani created a scenario where I assisted in filling out the damage report and updating the rental record with the relevant details. I was also tested on how to address any customer inquiries regarding damage fees and how to help prepare the necessary paperwork for billing, ensuring that the process ran smoothly and accurately.

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Today, Mr. Farhan gave a few tips on how to manage the rental procedure and car etiquette in handing over a rental car to a customer at the airport, including verifying the vehicle’s condition and ensuring all necessary documents were completed for customer reference. I also assisted in preparing the car by checking the fuel level and confirming the customer's booking details. After lunch, I designed a birthday celebration poster for Syabila staff and created an itinerary for the event as part of internal event preparations, coordinating with the staff on the design and ensuring the poster included all necessary event details.

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Today, I attended the birthday party held at Dusun Riffa. We used the company's car, a Toyota Innova, and Mr Farhan became the driver. The birthday event was an opportunity where I bonded with the staff and gained valuable insight into the company culture. During the event, I was appointed as the emcee, which helped build my confidence and public speaking skills as I introduced activities and interacted with the staff. I also took photos and videos of the celebration for company records, ensuring we captured key moments. In addition to my emcee role, I assisted with bringing the food to the table, managing the guest list, and coordinating the flow of activities.

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Today, I received a car key, Perodua Bezza VCX 658 from the customer and followed standard vehicle return procedures, including checking the car’s condition, make a return report, and updating the Rental Agreement (RA) with the return details. I also took on the role of counter attendant for the day under the supervision of Miss Izyani, where I gained front-line customer service experience by assisting walk-in customers with rental inquiries. I ensured the counter was organized and kept updated on available vehicles for the day. Afterward, I handled payment transactions from the customer for booking fees through WhatsApp, provided information about rental terms, and answered customer questions about the fleet. Before the end of the day, I assisted in preparing rental agreements for the incoming booking from the website and ensuring all the agreements were organized correctly.

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Today, Mrs Fatin explained how to manage accident-related situations involving rental cars and how to guide customer through the proper steps, including documentation, reporting, and communication with authorities. I paid close attention as the topic involved serious matters such as police reports and potential fatal incidents. I also learned about the importance of car insurance, even when we are not the vehicle owners, and how different types of coverage apply in rental scenarios. During the session, I reviewed sample accident cases, helped organize claim documents, and practiced filling out an accident report form. I also assisted in checking the insurance status of several rental vehicles and updated the records accordingly. Before the end of the day, I assist Mr Farhan in clearing Toyota Innova AKT 4786 and checking the car condition for night's booking.

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Today, I learned from Miss Izyani how to manage the company’s social media platforms, including best practices for content posting and maintaining a professional online presence. There are a total of 13 social media pages that need to be updated five times a day, so I was taught how to plan and organize the posting schedule efficiently. I assisted in preparing captions, selecting suitable images, and using templates for consistent branding. I also learned the rules for avoiding inappropriate content and how to handle customer inquiries through comments and messages. Additionally, I helped update promotional materials, monitor engagement, and track the performance of posts using basic analytics tools.

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DAY OFF

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Today, I helped Mr Farhan to warm up the rental car engines at the parking bay to ensure they remained in good condition while also checking battery expired date, tire pressure, and basic engine sounds. Then I assist Miss Izyani in handling the return procedure of Toyota Alphard by making the return report and updating the Rental Agreement (RA). After lunch, I posted new content on the company’s social media accounts under the supervision of Miss Izyani, focusing on promoting current rental offers. I assisted in editing captions, selecting appropriate hashtags, and finding new ideas for the next posting.

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Today, I had a session with Mrs Fatin to learn more about the standard procedures for handling the rentals, from booking to delivery.

After lunch, Miss Izyani demonstrated how to serve customers when they return rental cars at the airport, showing the VIP parking area and teaching me proper procedures and professionalism.

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Today, I had a session with Mrs Fatin to discuss a new set of responsibilities assigned to me as the team was short-staffed. We went through task priorities, and I was given a checklist to help manage daily duties more efficiently. I also helped update the motivational board and organized pending assignments based on urgency. Later, Miss Izyani provided additional tips on the proper procedure for posting content on social media, including the best timing, suitable format, and how to maintain content consistency. I revised previous posts for improvement, updated the posting schedule, and practiced creating sample content for future reference. Additionally, I also assisted Miss Syazrina in clearing Honda City VJX 4463 and Proton Exora KDJ 454 for the next booking.

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Today, I was assigned to update the photos of a rental car, Perodua Myvi New VMS 7381. I took photos of it for promotional use and customer reference, making sure to capture clear angles of both the interior and exterior. I uploaded the images to the company’s media folder and labeled them for easy access. Later, I joined a brainstorming session with the Unit Manager and Unit Marketing team to generate new ideas for company videos aimed at attracting more customers. I contributed suggestions for video themes, and noted down content ideas for short reels and customer testimonials. I also assisted in reviewing past video content to identify areas for improvement and gathered feedback from the team to guide future production.

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Puan Fatin Nur Izzaty Binti Jamil

011-17977120

Executive Manager@Supervisor

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EID AL-FITR 2025

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Today, I began by updating the list of rental car statuses and today’s bookings. I served as a counter attendant for several customers, including Mr Ng Lee Huat who rented the Proton Iriz (DDU 7629), where I prepared a simple report of his IC, driving license, and payment, checked the rental agreement details, obtained his signature for agreement to terms and conditions, and issued a loyalty stamp card for his next rental. I also handled the return procedures for the Proton Saga New PPD 3276 and Perodua Axia RAF 7990, completed their return reports, and updated their respective rental agreements (RA). After lunch, I assisted Mr Arif in clearing and checking the condition of the returned Proton Saga New PPD 3276. Later, I went to KTM Anak Bukit to send Miss Awatif for outstation. Then, I continued counter duties for bookings of Mr Haziq (Perodua Axia New KFT 4622), Mr Razaq (Perodua Axia VDW 7687), and Mr Fadzhli (Proton Saga New PPD 3276), for whom I created simple reports including IC, license, or loyalty card details, processed payments, verified rental agreement signatures, and issued loyalty stamps accordingly. Furthermore, I updated the customer account number for Mr Arief’s deposit refund fees. Lastly, I assisted Mr Adri in clearing and checking the car conditions of the Perodua Axia RAF 7990 and Perodua Myvi New VMS 7381.

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Today, I updated the list of rental car statuses and served as the counter attendant for a walk-in customer, Mr Chong Kok An, who rented the Perodua Axia PMW 5037. I prepared a simple report of his IC, driving license, and payment, checked the rental agreement details, obtained his signature agreeing to the terms and conditions, and issued a loyalty stamp card for his next rental. I also updated a customer record indicating she would be late to pick up her rental car, with an estimated arrival at 2:00 P.M. I went to KTM Alor Setar to pick up Miss Alia after she delivered a rental car and then assisted her in delivering another rental car, the Perodua Axia MCP 2787, to Mr Khairul, guiding her through the customer service procedure. I handled the return procedure for the Perodua Alza KEF 940, completed the return report, and updated the rental agreement before preparing it for the next delivery. I then delivered the car to Mrs Afifaliza's house, where I took pictures of her IC and driving license, conducted a brief customer screening, recorded her reason for renting, processed her payment, explained the return procedure, and took a photo of her with the vehicle as proof of rental before handing over the car keys. Afterward, I created the rental report and updated the rental agreement. Later, I handled the return procedure for the Hyundai Staria VJU 3522, including preparing the return report and updating the RA. Lastly, I updated the booking details in the rental agreement for a customer who informed us about extending her rental duration.

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DAY OFF

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Today, I accompanied Miss Izyani to Kuala Kedah Jetty to meet a customer, Mrs Nazli, allowing me to observe the process of delivering the rental car outside the airport.

There, I watched the process from beginning to end, I also assisted Miss Izyani by explaining to Mrs Nazli regarding the current condition of the rental car, including the scratch and dent of the car. After lunch, Miss Izyani sharing a tips on how to reject and cancel the booking if the customer did not follow the rental procedure.

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Today, I was tasked with updating the daily motivational board, which involved displaying the date, the total number of customers served each day, and an inspiring quote to uplift the team's spirit. Additionally, I helped review incoming Rental Agreements (RA) to verify that all documents were properly filled and the data were accurate.

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Today, I learned how to make a quotation for customer, which helped me gain a better understanding of the billing process and how payment records are managed. I was also assigned to update customers details for the October 2024 rental records using the correct format and system. Instead of relying solely on the Rental Agreements (RA), Miss Zulaikha shared a helpful tip—to refer to the company's Telegram group as well, since the staff consistently update every detail there, including photos.

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Today, I served as a counter attendant, and Mrs Fatin guided me on how to apply customer service skills in a real setting. I answered a few inquiries from the customer at the counter.

After lunch, I had a session with Mrs Fatin to learn more about the standard procedures for handling car rentals, from booking to delivery. Mrs Fatin also showed the biggest rental car available at the company briefed a few vehicle functions of the car.

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DAY OFF

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Today, I accompanied Miss Izyani to Shahab Perdana to deliver the rental car to the customer, Mrs Rohani which gave me the opportunity to observe the procedure of delivering a rental car outside the airport. After we went back to the airport, I assisted Mr Farhan in clearing and checking the condition of Proton Saga PKK 1513.

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Today, I participated in handing over a rental car to a customer at the airport, reinforcing my understanding of delivery procedures.

Later, I assisted in receiving a returned rental car from a customer and ensured it was in good condition.

I update the Rental Agreement (RA) after handling the return procedure to maintain proper documentation and track customer mileage usage of the rental car.

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Today, I assist Mr Farhan in cleaning the returned car, Perodua Axia PMW 5037 by wiping the surfaces and polishing the tires to prepare it for the next booking.

I also learned how to inspect and check the vehicle’s condition before handing it over to the next customer.

At the end of the day, I'm joining Mrs Fatin in tidying up and clearing the counter to maintain a neat and welcoming work environment.

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Today, I assisted Mrs Fatin to update the documentation system, making sure each document was properly stored and easily accessible when needed. We also sorted the agreements according to the date and time of booking, which greatly improved the efficiency of document tracking and retrieval. This system not only made it easier for the team to locate past agreements but also supported smoother daily operations. In addition to that, I compiled and arranged upcoming Rental Agreements (RA) to ensure that we were well-prepared for the next batch of customer rentals, allowing the staff to anticipate and manage future bookings more effectively.

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During a session with Mrs Fatin, I had the opportunity to learn how to accurately fill out a Rental Agreement form, including all the essential customer information such as personal details, rental duration, vehicle type, and payment method. She guided me through the importance of ensuring every section was completed correctly to avoid any issues during handover or return. In addition, I followed up on upcoming bookings by referring to the company’s Telegram group, where staff regularly update customer information, booking confirmations, and even share photos of the vehicles. Next, Mrs Farhan guided me to update the rental car status accordingly and cross-checked them with the agreement for accuracy. I also assisted in printing and organizing the necessary forms for the following day’s bookings, ensuring everything was ready for a smooth handover process.

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Today, Mrs Fatin explained the details of the loyalty stamp card. It is very crucial because every stamp can reach more than RM500 in value. Customers could claim one day of free rental car after they obtained nine stamps. After lunch, I update the company’s Telegram group with the information about returned vehicles, ensuring that all staff members were promptly informed and could take the necessary next steps, such as preparing the car for the next rental or scheduling maintenance. I also update the status regarding delivery details from the customers, including the time of delivery, vehicle condition, and customer's request that need to be fulfilled. This helped maintain smooth coordination among the staff and improved overall efficiency. Additionally, I monitored messages from other unit members in the group to stay up-to-date with ongoing operations and assisted in replying to inquiries when needed.

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DAY OFF

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Today, I update today's rental car booking into the company’s Telegram group, helping to maintain accurate and up-to-date records that the entire team could access in real time. This allowed staff to stay informed about which rental cars were in use, upcoming returns, and new bookings. In addition to that, I assisted in key-in the total monthly rental car sales into the company’s financial tracking system. This task involved reviewing last month's Rental Agreements, and their payment amounts. I also helped cross-check figures with the finance team to ensure accuracy and consistency across records.

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Today, I pick up a rental car from a customer at Lee Motors Honda Alor Setar service center, which is Perodua Axia PMW 5037. I practiced the proper return procedure by checking the car’s condition and confirming the return time. I make the return report and update the Rental Agreement (RA) after I arrived at the airport. Later, I filled out a new Rental Agreement based on the incoming booking from the website. I ensure all documentation was correct. Then, I assisted Mrs Fatin in updating the status of the rental car, organized the agreement, checked the fuel level and cleanliness of the returned car to prepare it for the next booking. Additionally, I assisted in recording the vehicle mileage and noting any remarks reported by the customer during the return.

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Today, I affixed a vehicle tax sticker to a rental car Proton Saga, PKK 1513 as part of the vehicle documentation process, ensuring it was properly placed and valid. I checked other documents in the car to confirm everything was up to date, including the insurance and manual book. After lunch, I joined a session with Mrs Fatin where we discussed strategies for improving customer service and enhancing operational efficiency. During the session, I took notes, suggested ideas based on recent customer feedback, and helped review a checklist used during vehicle check-up. I also assisted in updating a customer follow-up list and organized feedback forms for future reference.

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Today, I guided a customer from the counter to her rental car, a Perodua Bezza JTB 6218, and took the opportunity to improve my communication skills by offering friendly service and asking how she discovered and came to trust the company. After lunch, I assisted Miss Izyani in checking the mileage and fuel level on the vehicle’s dashboard of Perodua Axia MCP 2787 to ensure everything was in good condition before finalizing the next booking.

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Today, I assisted Miss Izyani in warming up all the rental car engines at the parking bay as part of routine maintenance. We also checked for any unusual sounds or issues. Then, I helped to handled the return rental car, Honda Accord ANF 9292 from the customer at the drop-off area. After lunch, I wait for another returned at the airport waiting zone, Perodua Axia Style VFK 1712. I inspected the car before following standard procedures for return report and continue to park the car at the parking bay. I recorded the fuel level and mileage, updated the status in the company's Telegram group, and checked the rental agreement to ensure all necessary paperwork was completed. Additionally, I noted down any maintenance issues and flagged them for further inspection.

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Today, I managed the payment process from the customer and recorded the payment for e-receipt, then I ensured all necessary documentation was completed for rental report. Later, I assisted Miss Syazrina in verifying customer details in the agreement and ensuring the rental agreements were correctly filled out. Later, Mrs Fatin held a session to explain the current pricing procedures, show an example of a payment record, and introduce the fee structures for car rentals. During the session, I took notes on the updated pricing strategies and clarified any questions related to discounts and additional charges. I also helped review the pricing documents and ensured the team was aware of the new procedures, updating relevant files for easy reference.

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Today, I assisted Miss Izyani in warming up all the rental car engines at the parking bay as part of the daily routine while also checking basic indicators like battery level and engine noise. Then I handled the returned procedure at the drop-off area and brought the car to its assigned parking space, ensuring it was parked neatly and locked securely. After lunch, there was another returned car I had retrieved from the airport drop-off zone, which is Honda City VJX 4463. I make sure to create the return report and update the agreement correctly by following standard guidelines. I also inspected the car for any visible issues, updated their return status in the company's Telegram group, verified fuel levels, mileage, and ensured the keys were placed in the properly for the next booking.

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Today, I assisted Mr Farhan in updating the interior condition of Perodua Bezza JTB 6218. Then I continued my work by making independent research to gather creative ideas for upcoming social media content, exploring current trends, analyzing competitor pages, and making a simple report to Mr Shafiq for approval. I compiled a list of potential themes, post formats and drafted sample captions for review. Later, I delivered money for KTM tickets to Miss Izyani at Anak Bukit, assisting with a small off-site errand. After the trip, I went back to the airport and handled the return procedure of Proton Iriz DDU 7629.

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Today, at the counter, I helped restock the Rental Agreement (RA) to ensure smooth and efficient processing during peak hours, organizing the previous month of the agreement by category for quick access. I also checked the list of RA forms to ensure the incoming booking was organized and updated. After lunch, I made a preparation for the festive season, which I designed several Deepavali posters for the day, incorporating festive elements and company branding. I coordinated with the marketing team for content approval, adjusted the layout based on feedback, and prepared the final versions for future posting.

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DAY OFF

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Today, I assist Mr Adri in designing a poster for Ramadhan Promotion Day 2025 and submit to Mr Shafiq for approval. After lunch, Mrs Fatin shared the fees involved when a rental car is returned with damage since there will be a lot type of damage and will came with different amount of fees, giving me a clearer understanding of the penalty policies, calculation methods, and customer responsibility. I reviewed past damage cases and helped file related documents for reference. Later, I assisted Miss Izyani in clearing a rental car, Myvi VR 9723 which included wiping down the interior surfaces, polishing the tires, vacuuming the seats, and checking for any leftover items. I also inspected the windows for smudges, topped up windshield washer fluid, and ensured the car was ready for the next customer.

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Today, I assisted Mrs Fatin to warm up the rental car engines at the parking bay. Then I posted new content on the company’s social media account, supervised by Miss Izyani, to help boost online visibility, ensuring the posts followed the company’s branding guidelines and were scheduled for optimal engagement. I also handle the return procedure at the drop-off area, and drove the car to the designated parking area. Additionally, I checked the car’s condition and mileage before updating its status in the company's Telegram group. Before the end of the day, I assisted Miss Syazrina in organizing the car key and ensured the RA of today's return was properly filed for future reference.

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Today, we had a session with Mr Iman from GM Car Rental to provide more knowledge and tips on taking better care of the rental car engines. This information is essential for us, especially as we are in charge of condition checks and record updates. After lunch, I took on the role of counter attendant for a day under the supervision of Miss Izyani to gain front-line customer service experience, where I assisted walk-in customer, and answered inquiries. I also updated the vehicle availability list and ensured the counter area was neat and organized. Later, I joined a session with Mrs Fatin where we discussed strategies to improve customer service and enhance operational efficiency. During the session, I helped review customer feedback via WhatsApp, noted down improvement suggestions, organized service-related documents, and contributed ideas for faster service handling at the counter.

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Today, I worked with Mrs Fatin to organize completed Rental Agreements, ensuring they were sorted by date, properly labeled, and stored in an accessible manner for quick retrieval. I also assisted in reviewing the documents and filing any missing details. Next, I assisted Miss Zulaikha in updating the record of all the scratches, dents, and interior condition of the Hyundai Staria VJU 3522. Afterward, I served the customer, Mrs Fatihah, during the return of rental cars at the airport, greeting her upon arrival and guiding her through the return process. I conducted a full vehicle inspection, checking for fuel level, mileage, cleanliness, and any possible damage. I completed the return report, updated the company's Telegram group with the vehicle’s status, and ensured the car keys and documents were returned to the proper place.

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Today, I was assigned to update client information for the November 2024 rental records, which helped strengthen my data entry and organization skills. I verified each detail against the agreement and corrected any inconsistencies. In addition, I also compiled upcoming Rental Agreements (RA )to ensure readiness for the next group of customer rentals, arranged the forms by date, and prepared a checklist to track pending documents.

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Today, I took part in the handover of a rental car, Hyundai Staria VJU 3522 and Toyota Innova AKT 4786 to the customer at the VIP parking, strengthening my knowledge of rental car delivery protocols and customer interaction whenever the customer came with big family members and rented more than one car. I verified the booking details, ensured the car was clean, and assisted in explaining basic vehicle functions to the customer. After the handover, I updated the company's Telegram group with details about rental car, including plate numbers, return times, and any notes on vehicle condition, to keep the team informed. I also checked the car’s mileage and fuel level, confirmed the return status in the tracking sheet, and organized the RA for return reference.

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DAY OFF

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Today, I went to Tanjak Motel at Shahab Perdana to pickup the return rental car, Perodua Myvi VR 9723. I handle the return procedure, make a return report and update the agreement after I arrived at the airport. After lunch, I assisted Mr Farhan in updating the rental car damages and scratches for accurate data management, taking clear photos and updating the records accordingly. I also created a list of available rental car for the day to serve as a quick reference in case of urgent walk-in rentals. I checked each car’s condition, fuel level, and cleanliness before including it in the list. The availability chart was shared with the team via Telegram for easy access.

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Today, I assisted Mrs Fatin in warming up all the car engines, checking their fuel level, and checking their charging port. Then, I assisted in sorting and organizing receipts after the staff used cash to top up Touch 'n Go and refuel vehicles, ensuring each receipt was matched with the correct transaction. I updated the financial ledger by recording the expenses, calculating totals, and balancing the remaining cash in hand. I double-checked the entries for accuracy, attached supporting receipts to the log, and filed them accordingly for audit purposes.

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Today, I updated the information of the customers that have completed the return procedure, noting whether they followed the proper return procedure or not. Then proceeded to pick up the rental car, Perodua Axia VDW 7687 at the customer's house, Jitra. I inspected the car’s condition, checked the mileage and fuel level, and took photos for documentation. I completed the return report, updated the vehicle’s status in the system, and ensured the keys were secured. After finishing the process, I safely returned the car to the airport, parked it in the designated area, and filed the RA accordingly. Later, I assisted Miss Izyani in clearing several rental car which is Perodua Bezza JTB 6218, Perodua Axia MCP 2787, and Proton Saga PKK 1513.

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Today, I updated the current mileage of all available rental cars at the parking bay by checking each meter and recording the details in the tracking sheet. I inspected the expiration date of each car battery and topped up the windshield washer fluid where needed. I also went to SK Tyres to inflate the tires of the Perodua Axia RAF 7990 to the correct pressure. While there, I checked the overall tire condition and ensured there were no punctures or uneven wear. After returning, I cleared the interior of the car, wiped the dashboard, and confirmed it was ready for the next rental. I also updated the company's Telegram group with the maintenance status of the vehicle.

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Today, I helped Miss Izyani and Miss Alya update the Rental Agreement (RA) after handling the return procedure of Honda City VJU 5492 and Perodua Myvi VMS 7381. It is to maintain accurate documentation and track customer usage (mileage). I also assisted Miss Izyani in clearing both of the rental car, which included wiping down the dashboard, vacuuming the seats, and polishing the tires. I checked for any leftover items, ensured the windows were spotless, and restocked tissues and air freshener. After clearing the car, I updated the company's Telegram group for the car condition status.

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Today, I posted new content on the company’s social media account, supervised by Miss Izyani, to help boost online visibility and engagement, ensuring that the posts were aligned with the company’s branding guidelines. Later, Miss Izyani taught me how to manage and receive customer bookings via WhatsApp and the website. Miss Izyani also explained the price quotation and discount for a deeper understanding of how the pricing rate in rental works. I also learned how to respond to inquiries, confirm vehicle availability, and input booking details into the system. I also practiced updating the reservation status and sending confirmation messages to customers. Additionally, I familiarized myself with tracking incoming requests and ensuring that all customer preferences were noted accurately for a smooth booking process.

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DAY OFF

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EMERGENCY LEAVE DUE TO FLOOD

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Today, I handled the return procedures for several vehicles including the Perodua Myvi New (VMS 7381), Perodua Axia (VDW 7687), Honda Accord (ANF 9292), Perodua Axia (VEN 5759), and Toyota Alphard (KFC 201), by retrieving the cars from various locations such as the Departure Hall and KTM Alor Setar, completing their return reports, and updating the rental agreements (RA). I also updated the customer account number for deposit refund purposes, proceeded with the refund process at Bank Islam, and informed the customer once the refund was completed. I went to Shahab Perdana to prepare the Perodua Alza KEF 940 for delivery. As the counter attendant, I served Mr. Rasid by handling his booking for the Perodua Axia VEN 5759, creating a simple report of his IC, license, and payment, checking the rental agreement details, securing his signature for agreement to the terms and conditions, and issuing a loyalty stamp for today’s rental. I also handed over the rental car to him at the VIP parking area and explained the return procedure. Afterward, I completed the rental report, updated the rental agreement, and returned the parking access card to its proper place. Additionally, I reached out to Mr Shahabudin to collect his IC, license, and payment for the Perodua Alza KEF 940, and prepared a report on the rental procedure and payment. At the end of the day, I closed the counter by updating the ledger, counting the remaining cash and car keys, settling transactions, updating the booking list, checking the key locker and lights, and updating the flight arrival board on Telegram.

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Today, I recorded and updated data on the scratches and damages of the Proton X70 VDT 9991 together with Miss Ainil before handing over the vehicle to YM Syed Jufri Dhiauddin at the VIP parking area. I explained the return procedure to him, prepared the rental report, updated the rental agreement, and returned the parking access card to its designated place. I also updated the blacklist customer details in the system. Later, I handled the return procedure for the Honda City VJU 5492, including the return report and rental agreement update. I updated the system with customer information confirming that the return procedure had been completed and the vehicle was ready for pickup at Shahab Perdana. Together with Miss Izyani, I went to Shahab Perdana to retrieve the returned Perodua Alza KEF 940. I also updated a customer’s account number for the purpose of refunding the deposit fees. At the end of the day, I closed the counter by updating the ledger, counting the remaining cash and car keys, settling the accounts, updating the booking list, checking the key locker and counter lights, and updating the flight arrival board on Telegram.

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Today, I assisted Miss Alia in clearing and checking the car condition of the Perodua Alza KEF 940 before its next rental. I also served Mr Pang Chia Fu by handing over the Perodua Myvi New VMS 7381 at the parking bay, where I explained the return procedure. After that, I prepared the rental report, updated the rental agreement, and returned the parking access card to its designated place. Later, I assisted Miss Izyani in clearing and checking the condition of three vehicles: the Perodua Axia (PMW 5037), Perodua Axia (KFK 4538), and Perodua Axia (RAF 7990). I also handled the return procedure for the Perodua Myvi New VMS 7381, completed the return report, and updated the rental agreement (RA). At the end of the day, I closed the counter by updating the ledger, counting the remaining cash and car keys, settling accounts, updating the booking list, checking the key locker and counter lights, and updating the flight arrival board on Telegram.

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Today, I updated the list of upcoming bookings and served as the counter attendant for Mr Mustafa’s booking of the Perodua Axia VEN 5759, where I prepared a simple report of his IC, driving license, and payment, reviewed the rental agreement details, obtained his signature for agreement to the terms and conditions, and provided a loyalty stamp card for his next rental. I also helped warm up the engines of all rental cars at the parking bay alongside Miss Awatif. In the morning, we welcomed the new intern and held an introduction session. Later, I went to KTM Alor Setar to pick up a returned rental car and handled the return procedure for the Proton Saga New PPD 3276, including the return report and updating the rental agreement (RA). I also organized the new stock of rental agreements. Finally, I assisted Miss Ainil and Miss Awatif in clearing and checking the car conditions of several vehicles: Proton Saga New PPD 3276, Perodua Alza KEF 940, Proton Iriz DDU 7629, and Honda City VJU 5492.

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Today, I assisted Mr Iqbal in updating the mileage and service dates for all rental cars available at the parking bay. I created and edited three videos for social media content and updated five posts across four company social media accounts and nine Facebook pages according to the marketing schedule. I also responded to all customer inquiries received via WhatsApp. Additionally, I opened rental agreements based on booking details and recorded new bookings from customers. One customer requested a 2-hour rental extension for the Perodua Axia PMW 5037, which I updated accordingly before handling the vehicle’s return procedure, including completing the return report and updating the rental agreement. At the end of the day, I assisted Miss Alya in the counter closing procedures.

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Today, I updated the list of rental car statuses and helped warm up the engines of the rental cars parked at the parking bay. I assisted Miss Izyani in clearing and checking the condition of the Perodua Axia VEN 5759 before heading to Taman Sri Aman to deliver the vehicle to Mr Basri. Upon delivery, I took pictures of his IC and driving license, conducted a brief behavior screening, and recorded his reason for renting the vehicle. After receiving payment, I explained the return procedure, took a photo of Mr Basri with the car as proof of rental, and handed over the car key. I then completed the rental report and updated the rental agreement. Later, I handled the return procedure for the Perodua Axia PMX 2841, including the return report and updating the rental agreement. I also assisted Miss Dayang in her duties as counter attendant. Additionally, I updated two posting in social media account of nine Facebook pages, Instagram and Whatsapp status based on the marketing schedule, and I created a draft video for tomorrow’s social media posting.

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Today, I updated the list of rental car statuses, today's bookings, and upcoming bookings. I also recorded the customer's rental payment details in the Rental Agreements (RA). Together with Mr Iqbal, I warmed up the engines of the rental cars at the parking bay. I prepared and issued an e-receipt for Mr Mustafa for his Perodua Axia rental payment. Additionally, I assisted Miss Awatif in clearing and checking the car conditions of the Proton Iriz DDU 7629, Perodua Myvi New VMS 7381, and Perodua Alza New KFJ 8847. I prepared the rental car for the afternoon booking at VIP parking. I also served Miss Maneerat by handing over the Perodua Myvi New VMS 7381 to her, while also explaining the return procedure. Afterward, I completed the rental report, updated the rental agreement, and returned the parking access card to its designated place.

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Today, I assisted Miss Dayang in clearing and checking the condition of the Perodua Axia New KFT 4622 and Perodua Alza KEF 940. I also inspected the newly arrived rental cars, the Perodua Myvi W8598X. Later, I handled the return procedure for the Perodua Alza New KFJ 8847, completed the return report, and updated the rental agreement (RA). At the end of the day, I closed the counter by updating the ledger, counting the remaining cash, settling accounts, and counting the car keys. I also updated the booking list, checked the key locker, ensured the counter lights were off, and updated the flight arrival board on Telegram.

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Today, I handled the return procedure for the Perodua Myvi VR 9723, completing the return report and updating the rental agreement (RA). I also assisted Mr Iqbal in installing car carpets on a new rental car and updated the ledger for the cash flow of the new carpets expenses. Later, I handled the return procedure for the Honda Accord ANF 9292, prepared the return report, and updated the rental agreement (RA). I also assisted Mr Iqbal in clearing and checking the car condition of the Perodua Myvi VR 9723.

In addition, I guided Miss Ainil through the car wash procedure, accompanying her to the car wash station to clean the Perodua Myvi W8598X. After lunch, I served Mrs. Venothini by handing over the Perodua Axia VEN 5759 at VIP parking and explained the return procedure. I also completed the rental report, updated the rental agreement, and returned the parking access card to its designated place.

I also handed over the Perodua Axia VAV 4785 to Miss Iman and explained the return procedure, repeating the same for Mr Jamel with the Perodua Axia PMW 5037. After each handover, I made the rental report, updated the rental agreements, and returned the parking access cards. Finally, I assisted Miss Izyani in closing the counter.

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DAY OFF

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Today, I assisted Mr Adri in clearing and checking the car conditions of the Perodua Myvi VR 9723 and Perodua Alza New KFJ 8847. I then served Mrs Izyan by handing over the Perodua Axia PMW 5037 at VIP parking, explaining the return procedure, and ensuring the rental report was made, the rental agreement updated, and the parking access card returned to its designated place.

I also assisted Miss Izyani in checking the condition of the Honda Accord ANF 9292. Later, I served as the counter attendant for Mr Dwayne's booking of the Perodua Axia PMX 2841, making a simple report of his IC, license, and payment details. I reviewed the rental agreement, ensured his signature agreeing to the terms and conditions, and gave him the loyalty stamp card for his next rental.

At the end of the day, I assisted Miss Izyani in closing the counter, including updating the ledger, counting the remaining cash, completing the settlement, counting the car keys, updating the booking list, checking the key locker, ensuring the counter lights were off, and updating the flight arrival board on Telegram.

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Today, I went to KTM Anak Bukit to send Miss Awatif. I also assisted Miss Alia in clearing and checking the car condition of the Perodua Alza New KFJ 8847. I updated the customer account number for deposit refund fees. Additionally, I also guided Miss Alia and Miss Ainil on the rental procedure and rental report process as they are still in the learning phase. Finally, I updated five postings across four company social media accounts, including TikTok, Instagram, WhatsApp, and nine Facebook pages, following the marketing schedule.

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Today, I warmed up the engines of the all the rental cars at the parking bay and assisted Mr Adri in clearing and checking the car condition of the Perodua Axia KFK 4538 and Perodua Axia VEN 5759. I also updated five posting across four company social media accounts, including TikTok, Instagram, WhatsApp, and nine Facebook pages, following the marketing schedule.

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Today, I updated the list of upcoming bookings and updating latest data on the daily motivational board. I assisted Miss Dayang in clearing and checking the car condition of the Perodua Axia New KFT 4622 and Honda City VJX 4463. I also worked with Miss Izyani to create a video for social media content. Finally, I updated two posts across four company social media accounts and nine Facebook pages according to the marketing schedule.

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Today, I updated the list of upcoming bookings and warmed up the rental car engines. I went to Kedah Medical Centre to deliver the Perodua Axia VDW 7687 for Miss Phung Mei Jia. I took pictures of her IC, license, boarding pass, filtered her behavior, and obtained a statement regarding her reason for using the rental car. Afterward, she paid for the rental, and I explained the return procedure for her to return the car at the airport. I also took a photo of her with the car as proof of rental and handed over the car key. I then completed the rental report and updated the rental agreement.

Later, I assisted Mr Iqbal in clearing and checking the car condition of the Perodua Axia PMW 5037 and attended to a customer at the counter who wanted to pick up a phone holder. I prepared the rental car at VIP parking for the afternoon's booking and served Mr Akmal by handing over the Proton Saga New PPD 3276 at VIP parking, explaining the return procedure. Afterward, I made the rental report, updated the rental agreement, and returned the parking access card to its designated place.

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Today, I went to Shahab Perdana to assist Miss Awatif in delivering the rental car, Honda City VJX 4463 for Miss Suhaila. After that, I assisted Miss Alia in clearing and checking the car condition of the Perodua Axia VDW 7687. I also handled the return procedure for the Proton Saga New PPD 3276, made the return report, and updated the rental agreement (RA).

Later, I served Mrs Syahiza by handing over the Perodua Axia VEN 5759 at VIP parking, explaining the return procedure. I then completed the rental report, updated the rental agreement, and returned the parking access card to its designated place.

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DAY OFF

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Today, I handled the return procedure of Perodua Axia Style VFK 1712, made the return report, and updated the rental agreement (RA). During the process, I found a pair of shoes left in the vehicle. After contacting the customer, they chose not to retrieve the item and allowed it to be discarded or given to someone in need.

I assisted Miss Izyani in clearing and checking the car condition of Perodua Axia Style VFK 1712, Honda City VJX 4463, and Proton Saga PKK 1513. Additionally, I helped Mrs. Fatin in drafting a new shift schedule.

Later, I served Mr Khairil by handing over the rental car, Perodua Axia MCP 2787, at VIP parking, explained the return procedure, completed the rental report, updated the rental agreement, and returned the parking access card to its place.

I also created a video for social media content and updated 3 postings across 4 social media accounts and 9 company Facebook pages as per the marketing schedule. To wrap up the day, I closed the counter by updating the ledger, settling the cash, counting car keys, checking the booking list, verifying the key locker and counter lights, and updating the flight arrival board in Telegram.

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Today, I began by serving Mr Roland and Mrs Hidayah at the VIP parking area by handing over the rental cars, Perodua Myvi VR 9723 and Proton Saga New PPD 3276 respectively, explaining the return procedures, and completing the rental reports and agreement updates while ensuring the parking access cards were returned to their place. I then updated the daily motivational board to maintain a positive work environment. Throughout the day, I guided Mr Arif and Miss Ain in the procedure of warming up all rental car engines at the parking bay and introduced them to the available rental cars. I also supervised their clearing procedure for Perodua Axia RAF 7990. Later, I went to KTM Alor Setar to pick up Mr Adri after he delivered Honda City VJX 4463, and then to ASRC Hotel to send him for the pickup of the return rental car, Perodua Alza New KFJ 8847. I continued by visiting SK Tyres to inspect the tyres of Perodua Axia MCP 2787. Additionally, I updated the customer account number for Mr Khalil for deposit refund purposes and assisted Miss Izyani in clearing and checking the condition of Perodua Axia MCP 2787 and Perodua Alza New KFJ 8847.

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Today, I focused on marketing and operational tasks as part of my internship responsibilities. I started by designing a poster for Nuzul Al-Quran Day and proceeded to update the content across 4 company social media accounts and 9 Facebook pages according to the marketing schedule. In addition, I guided Miss Alia through the closing counter procedures, ensuring she understood the steps involved in updating the ledger, managing key inventory, and securing the workspace. Before the end of the day, I joined Miss Izyani to create and edit a video for social media content to support the company’s online engagement.

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Today, I began my internship duties by updating the list of upcoming bookings. I then accompanied Miss Izyani to Raia Hotel to assist in retrieving a return rental car. Later, I served Miss Ismadiana by handing over the rental car, Perodua Myvi New VMS 7381, at VIP parking and explaining the return procedure, followed by preparing the rental report, updating the rental agreement, and securing the parking access card. I also assisted in delivering the Perodua Axia RAF 7990 to Miss Anis at Pangsapuri, where I conducted standard rental verification procedures, including taking photos of her IC, license, and Facebook profile, filtering her behavior, collecting her reason for the rental, and explaining the return procedure. Together with Miss Izyani, we also recorded a rental feedback video with Miss Anis. I then visited HQ to assist in clearing the office before handing over the Perodua Axia Style VFK 1712 to Mrs Faizah at VIP parking and completing the relevant documentation. The day concluded with attending an iftar event at Penang Golf Resort, Bertam, before returning to the airport at 10 p.m.

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Today, I began by updating the list of upcoming bookings and proceeded to warm up the engines of the rental cars at the parking bay to ensure they were in good condition. I then created an e-receipt for Mrs Faizah’s rental payment and updated the record in the system. Following that, I assisted Miss Alia in clearing and checking the condition of Perodua Myvi New VMS 7381 and Perodua Axia RAF 7990. I concluded the day by updating five scheduled posts across four social media accounts and nine company Facebook pages, in line with the marketing plan.

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Today, I went to Kuala Kedah Jetty to pick up the return of a rental car and met with the customer to discuss an accident involving the vehicle. I recorded the damage, discussed the cost the customer would need to cover, and proceeded with the return procedure for Perodua Axia RAF 7990 by making the return report and updating the rental agreement. I also handled the return of Perodua Axia Style VFK 1712 and Perodua Myvi VR 9723 after picking up another return rental at Shahab Perdana, completing the necessary reports and agreement updates. Later, I served as the counter attendant for a walk-in customer, Mrs Aziah, and gave her Perodua Axia VAV 4785. I conducted the usual documentation and behavioral screening, verified her reason for renting, processed her payment, and ensured she signed the rental agreement before giving her a loyalty stamp card. I ended the day by assisting in the counter closing procedure, including updating the ledger, settling accounts, counting remaining cash and car keys, updating the booking list, checking the key locker and counter lights, and updating the flight arrival board in Telegram.

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DAY OFF

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Today, I handled the return procedure of Honda City VJU 5492 by making the return report and updating the rental agreement. I then went to Yus Workshop to pick up Proton Exora KDJ 454, which had just been repaired, and conducted a test drive to ensure the car was functioning properly. Later, I accompanied Miss Izyani to Faisol Workshop to repair Perodua Axia RAF 7990, which had a dent preventing the door from opening; the issue was resolved by tapping the dented area back into shape. I also served Mr Siow Kim Wah by handing over the rental car, Perodua Myvi New VMS 7381, at VIP parking and explained the return procedure. I completed the rental report, updated the rental agreement, and returned the parking access card. To close the day, I assisted with counter closing tasks including updating the ledger, settling accounts, counting remaining cash and car keys, updating the booking list, checking the key locker and counter lights, and updating the flight arrival board on Telegram.

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Today, I began by updating the list of rental car statuses and today's bookings. I handled the return procedure for Perodua Axia MCP 2787, completed the return report, and updated the rental agreement. I then served Mrs Mariam by handing over the rental car, Honda City VJX 4463, at VIP parking and explained the return procedure, followed by making the rental report, updating the agreement, and keeping the parking access card in its place. I assisted Miss Alia in clearing and checking the car condition of Honda City VJU 5492 and later handled the return procedure of Perodua Axia VDW 7687, including its report and rental agreement update. In the afternoon, I went to the HQ to attend the farewell and reward event, and afterward, I supported Miss Izyani in creating a video for social media content.

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Today, I began by making e-receipts for the rental payments of Mr Faizul and Mr Chai Pei Ying. I then served as the counter attendant for a walk-in rental by Mr Chong Kha Seng for Perodua Axia KFK 4538, where I prepared a simple report of his IC, license, and payment, reviewed the rental agreement with him, obtained his signature for agreement to the terms and conditions, and provided a loyalty stamp card for future rentals. I also handled the booking of Mr Naqib for Perodua Axia Style VFK 1712 and Proton Exora KDJ 454, completing the same procedures. Afterward, I assisted Mr Iqbal in clearing and checking the car condition of several rental cars including Perodua Axia PMW 5037, Perodua Axia RAF 7990, Perodua Axia VAV 4785, Perodua Axia New KFT 4622, and Proton Iriz DDU 7629. Later in the day, I went to Raia Hotel to pick up a returned rental car and proceeded to handle the return procedure of a Proton X70, including preparing the return report and updating the rental agreement.

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Today, I handled the return procedure of Proton Saga New PPD 3276, completed the return report, and updated the rental agreement (RA). I also took time to update the daily motivational board to keep the team inspired. Afterward, I managed the return procedure of Honda City VJX 4463, making sure to complete the return report and update the rental agreement (RA).

In the afternoon, I served Mr Iman by handing over the rental car, Perodua Axia PMW 5037, at VIP parking and explained the return procedure. I made the rental report, updated the rental agreement, and ensured the parking access card was returned to its designated place.

Later, I went to Cing Spare Part to purchase engine oil and auto oil for servicing Perodua Myvi VR 9716. I then proceeded to OGM Workshop to get the car serviced.

Finally, I updated 2 posts for the company’s 4 social media accounts and 9 Facebook pages based on the marketing schedule.

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Today, I updated the flight arrival board in Telegram to keep everyone informed. I also updated the list of rental car statuses, the list of today's bookings, and the list of upcoming bookings to ensure everything was up to date.

As a counter attendant, I assisted Mrs Izyan with his booking of Perodua Myvi VR 9723. I created a simple report of his IC, license, and payment, checked the rental agreement details, and made sure the customer signed to agree to the terms and conditions of the rental. I also provided him with a loyalty stamp card for his next rental.

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Today, I updated the flight arrival board in Telegram and ensured the rental car status list, today's bookings, and upcoming bookings were all up to date. As a counter attendant, I assisted Mrs Nasyira with her walk-in for Perodua Axia VDW 7687, completing the necessary report with her IC, license, and payment details. I also checked the rental agreement, ensured her signature for the terms and conditions, and provided her with a loyalty stamp for her rental.

I warmed up the engine of the rental cars at the parking bay and assisted Mr Adri in clearing and checking the condition of Perodua Axia PMW 5037. I also checked all side of car mirrors for Perodua Bezza JTB 6218 and Perodua Myvi W8598X, creating a simple report for Mr Shafiq.

I went to JPJ Anak Bukit to renew the road tax for both Perodua Bezza and Perodua Myvi. Additionally, I prepared a quotation for a customer and received a booking through WhatsApp for Package Raya 2025. I organized the Rental Agreements at the counter and updated a posting for the company's 4 social media accounts and 9 Facebook pages based on the marketing schedule.

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DAY OFF

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Today, I went to KTM Anak Bukit to deliver the rental car for Mr. Luqman, accompanied by Miss Awatif. I assisted Miss Awatif with the rental procedure and customer service to ensure everything went smoothly. After returning to the airport, I helped Mr Iqbal in clearing and checking the condition of Perodua Alza KEF 940.

After lunch, I was on duty as a counter attendant, where I assisted with the booking of Mr Danial for Perodua Alza KEF 940. I completed the necessary paperwork, including checking his IC, license, and payment details. I verified the rental agreement and obtained his signature for the terms and conditions, as well as provided him with a loyalty stamp for his next rental.

Lastly, I updated 2 posts for the company's 4 social media accounts and 9 Facebook pages according to the marketing schedule.

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Today, I started by handling the return procedure of Perodua Axia RAF 7990, making the return report, and updating the rental agreement (RA). Afterward, I assisted Mr Iqbal in checking and clearing the condition of the car.

I then went to KTM Alor Setar to deliver the Perodua Myvi New VMS 7381 to Mrs Zafirah. I took pictures of her IC, license, and train ticket, filtered her behavior, and recorded her statement regarding the reason for using the rental car. After payment, I explained the return procedure, took a photo of her with the car for proof of rental, and handed her the car key. I also created the rental report and updated the rental agreement.

Later, I served as a counter attendant for the booking of Mr Arief (Perodua Axia RAF 7990), completing the necessary documentation by checking his IC, license, FB profile, and payment details. I also obtained his statement regarding the use of the rental car and emergency contact information. I confirmed the rental agreement and provided him with a loyalty stamp for his next rental.

I then assisted Mr Iqbal in checking the condition of Perodua Axia VAV 4785 before handling the return procedure of Proton Saga PKK 1513, making the return report, and updating the rental agreement.

After lunch, I served Mrs Alia by handing over the rental car, Perodua Axia VAV 4785, at VIP parking and explained the return procedure, then created the rental report and updated the rental agreement. The same was done for Mrs. Adilah and her rental car, Proton Saga New PPD 3276.

Then, I processed the booking for Mr Nizuan (Perodua Myvi VR 9723), confirming their IC, license, payment, and rental agreement details. I provided him with a loyalty stamp for his next rental. I also updated Mrs Fatin Hakimah’s account number for the deposit refund fees.

For the last booking of the day, I processed the booking of Mr Nizam (Toyota Innova), completing the same procedures for IC, license, and payment details, while also giving him a loyalty stamp card for his next rental.

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EID AL-FITR 2025

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Today, there was still an ongoing flood at the airport, but a few bookings still needed to be handled. I arrived at 6:00 am and made a few rounds to assess the condition of the airport, reporting to my supervisor whether it was safe or not. Afterward, I prepared to deliver some rental cars. While waiting for Mrs Fatin to arrive at the airport, I snapped a picture of the flight arrival board to update the flight schedule in the Telegram Group, though all flights had been canceled due to the flood.

Once Mrs Fatin arrived, we headed to KTM Alor Setar to pick up the return of the rental car, Perodua Alza New KFJ 8847. After completing the return procedure, I went to AP Classic Hotel to pick up Mrs Fatin after she delivered the rental car to the customer. The location was originally at Raia Hotel, but the customer changed the location due to the flood. After the pickup, we went back to the airport so Mrs. Fatin could take Perodua Axia New KFT 4622.

Next, I went to Hospital Jitra to deliver the Alza New KFJ 8847 to the client. There was a minor issue as the client had forgotten to bring her IC, but fortunately, Mrs Fatin approved her to show her work ID, which indicated she was employed as a Penolong Pegawai Perubatan, U29, at the hospital. Afterward, I returned to the airport but encountered a problem with the access card to the parking bay. As a result, I had to arrange for the rental car to be parked at a new parking bay near the departure lobby.

I then checked the condition of all the cars in the parking bay. Most were in good condition, except for Perodua Bezza VCX 658, which had lost its plate number during the client's trip through the flood. Then I continued searching for the Touch 'n Go (TnG) card that the customer had left in the Perodua Axia PMX 2841.

After lunch, we closed the counter and prepared to leave early due to the ongoing flood.

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Today, I assisted Mrs Fatin with updating the booking list and the list of rental car statuses. Afterward, I updated the motivational board for the day. Then, I assisted Miss Izyani in warming up all the rental engines at parking bay.

While checking on all the rental cars, we discovered that one of the cars, Perodua Axia VAV 4785, wouldn’t start. I assisted Miss Izyani in jump-starting the car and kept it running for 45 minutes. After that, we took the Toyota Innova AKT 4786 around the airport to assess the condition of the flood situation and reported our findings to Mr Shafiq.

Once we returned to the parking bay, I checked the Perodua Axia VAV 4785 again and took it for a test drive. Fortunately, the car was fine, but the battery seemed weak. Miss Izyani made a report on the car's condition.

Later, I accompanied Mrs Fatin to KTM Alor Setar to pick up the return rental car and, with the ongoing flood situation, we decided to close the counter early for the day.