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Lapor Diri

Briefing by Owner

Introduce Self

Learn Signature Massage with Trainer & Owner

Billing study

Learn housekeeping

Owner introduce each room for each treatment

Owner bring us to introduce every shops in the mall ( so that we familiar with the area )

Housekeeping & Closing

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Open shift

Clocked in

Housekeeping

Discuss promotion

Practice/training massage

Close shift

Close shift

Close spa

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OFF DAY

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OFF DAY

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OFF DAY

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Outlet Bukit Jalil

Opening Spa

Cleaning

Prepare service form, spa policies, card form and receipt for mommy

Serve mommy

Bagi herbal tea

Clean room a after treatment

Serve mommy for postnatal massage

Cleaning room

Closing

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Outlet Bukit Jalil

Opening

Cleaning

Serve mommy for postnatal ritual package for the very first time 1/5

Prepare herbal tea, tungku, minyak, firming and calming pasteand feminine wash

Do postnatal massage

This treatment took 3hour

Cleaning room after treatment

Serve herbal tea

Do postnatal massage for second mommy foc

Cleaning spa

Closing

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Outlet Bukit Jalil

Opening Spa

Cleaning

Help other therapist prepare minyak

Do mommy for postnatal massage

2 mommy

Cleaning

Closing

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Outlet Bukit Jalil

Opening

cleaning

Do ritual package

prepare warming massage, warming powder and warming oil

Prepre herbal tea

Cleaning room

Closing

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Outlet Bukit Jalil

Opening spa

Prepare herbal bath, feminine wash, tangas firming, calming and tungku

And do back massage

breast massage, breast compress and uteus massage

Cleaning room after treatment

Closing

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Open shift

Clocked in

Housekeeping

Discuss promotion raya

Edit poster

Check phone company

Reply customer text

Iftar with owner

Housekeeping

Clocked out

Close shift

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Outle Bukit Jalil

Opening spa

Cleaning

No mommy

Prepare receipt

Help other therapist to fill in commission book

Sediakan herbal tea

Cleaning room

Closing

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Outlet Bukit Jalil

Opening Spa

Do mommy postnatal massage 3/5

Serve mommy herbal tea

Clean room after treatment

Kira and susun kain laundry

Bersihkan bilik treatment, area retail

Housekeeping

Closing

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Outlet Puchong

Opening

Housekeeping

Set up burner

Set up diffuser

Set room for new display

Check stock

Help other therapist prepare oil and room

Serve herbal tea

Help therapist to clean room after treatment

Housekeeping

Have a meeting with manager

Thumbrint

Closing

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OFF DAY

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Outlet Bukit Jalil

Opening

Housekeeping

Serve mommy for postnatal massage at 10am

Prepare herbal tea

Cleaning treatment room which is change cover bed, towel, kain batik

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Do mommy for neck and shoulder

Help mommy to stand and so on

Prepare herbal tea

Cleaning room after treatment

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Serve mommy for postnatal massage

Sediakan herbal tea after treatment

Cleaning room after treatment

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Help therapist for their treatment

Serve herbal tea for mommy

Cleaning room

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Help therapist

Serve herbal tea

Cleaning room after treatment

Housekeeping

Closing

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OFF DAY

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Outlet Bukit Jalil

Opening

Housekeeping

Do mommy who add on postnatal massage at 1pm

Total of treatment for this mommy (5x)

Im preparing herbal tea

Serve her to sign the receipt and others

Clean room after treatment

Housekeeping

Closing

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Outlet Bukit Jalil

This should be hari Wesak but i have to work since ada customer the customer service put me on the schedule so i have to work

As usual at first will do opening

Housekeeping

Serve mommy for postnatal massag at 10am

Herbal tea

Clean room

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Help other therapist prepare barang

Sediakan herbal tea

Cleaning room after service

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Do mommy for postnatam massage

Clean room

Help other therapist to clean room

And prepare herbal tea

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Do mommy

Serve herbal tea for mommy

Cleaning room

Housekeeping

Closing

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Outlet Subang

10-3pm

Opening

Housekeeping

Susun stock and kemas spa for shooting (im not included for shooting)

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

serve mommy

Bersihkan room after treatment

Kira kain tuk hantar laundry

Cleaning treatment room

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Do Mommy for postnatal massage

3 orang mommy

Cleaning room every after treatment

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Serve mommy postnatal massage for second treatment

Tunjuk bahan cara bertungku, cara sediakan herbal bath, feminine wash

Cleaning room

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Buat stock take

Settle monthly report

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Outlet Bukit Jalil

Opening

Cleaning

Sediakan service form mommy and receipt to mommy sign

Do mommy for postnatal massage 3/3

Serve herbal tea

Cleaning room

Closing

Thumbprint

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OFF DAY

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Outlet Bukit Jalil

Opening spa

Cleaning

Do mommy

Help other therapist prepare minyak

Serve mommy

Update sale

Update commbook

Cleaning

Closing

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Outlet Bukit Jalil

Opening spa

Cleaning

Preparminyak to other thearapist

Cleaning room after treatment

Serve tea

Cleaning spa

Closing

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Outlet Bukit Jalil

Opening spa

Cleaning

do Uterus wellness package

Prepare receipt

Prepare herbal tea

cleaning room after treatment

Cleaning spa

Closing

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Outlet Bukit Jalil

Opening spa

Prepare herbal bath and so on for other therapist

Serve mommy postnatal massage

Prepare herbal tea

Cleaning room after treatment

Closing spa

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Outlet Bukit Jalil

Do postnatal massage

Do postnatal ritual package 1/10

Serve mommy

Cleaning room

closing spa

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Outlet Bukit Jalil

Opening spa

Thumbprint

Prepare, tungku, breast compress, minyak herbal bath and feminine wash

Serve mommy postnatal ritual add on

From 10-12

Cleaning room, kain batik, shower capt, cover bed, towel

Prepare herbal tea

Do postnatal massage mommy

Cleaning

Thumbprint

Closing

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OFF DAY

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MEDICAL LEAVE

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MEDICAL LEAVE

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Outlet Puchong

Opening Spa

Thumbprint

Cleaning

Psang diffuser

Pasang burner

Bersihkan sinki

No mommy

Closing

Thumprint

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OutletPuchong

As usual, Opening

Cleaning

No mommy

Pasang burner and diffuser

No mommy

Cleaninh

Closing

Thumprint

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Outlet Puchong

Opening spa

Housekeeping :sweeping, moping, pasang candle, burner, diffuser for essential oil ( vanilla )

Prepare custome receipt, mommy service form.

Serve customer for postnatal massage

Prepare herbal tea

Cleaninteatment room

Prepre for next mommy

Housekeeping

Thumbprint

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Outlet Puchong

Opening spa

Cleaning (housekeeping)

Set up burner, candles, diffuser

No mommy

Thumbprint

Closing

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Outlet Puchong

Housekeeping

Prepare room

Serve customer

Clean room

Serve second customer

Housekeeping

thumbprint

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Outlet Puchong

Thumbprint

Housekeeping

Prepare oil for other therapist

Serve mommy

Prepar herbal Tea

Cleaning

Closing

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Outlet Puchong

Housekeeping

prepare stuff other therapst

help therapist clean room

make herbal tea

serve customer

clean room

housekeeping

thumbprint

closing

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Outlet Puchong

Thumbprint

Housekeeping ( set up all stuff )

Prepare herbal bath, feminine wash firming and calming, tungku, and massage oil

Do mommy for postnatal ritual

Clean up room

Prepre shower cap, panties kain batik as usual

Kira stock take

Clean up retail area

Housekeeping

Closing

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Outlet Subang

Opening

Serve customer for holistic massage (xpernah belajar 🤣)

Serve tea

Do receipt

Clean up room area such as cover bed, panties, prepare display as usual

Do product transfer

Buang sampah as usual

Closing

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First of all, my name is Nurul Izzah Binti Mohd Yusoff iam 24 years old, Im a Bachelor of Entreprenuership (Wellness) with Honours at University Malaysia Kelantan. As for the first 3 weeks of intership, i worked at D&D Beauty House in Sunway Putra Mall then i change to Tanamera Wellness Centre due to few reasons.

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Outlet Bukit Jalil

Opening

Housekeeping

Help therapist prepare barang herbal bath, feminine wash, firming, calming and minyak

Serve herbal tea for mommy

Cleaning room

Housekeeping

Closing

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Back in 1995, three siblings in Malaysia were starting their company with nothing more than a small makeshift factory and the dream of a “natural” business, much before the concept of environmentalism even became popular. Just a decade later, this small family business was firmly etched into the natural products industry.

The first big milestone for the three siblings, Faridah, Fauziah and Faisal, was in 1999 – the year they completed the construction of their RM 1.5 million GMP certified natural products factory. Here, they got into the business of formulating, designing and manufacturing health supplements for companies both in Malaysia and abroad. However, they still wanted to achieve their dream of a making a truly natural product range targeted to the international market. So the family then established FA Herbs Sdn. Bhd. as a preferred contract manufacturer to put their goal into action and Brand Tanamera was born!

Created in the year 2000, Tanamera provided an opportunity for Faridah, Fauziah and Faisal to be creative and experiment in the formulation and design of a natural product range. The first products were natural herbal soaps and essential oil mists. They stuck true to their dream and created products that were completely natural from top to bottom, even the product packaging was made of unbleached recycled paper! Not one toxic chemical, artificial colour or fragrance is used in Tanamera products – both then and now.

The direction of Tanamera’s product line diverted slightly in 2003 when the company partnered with a German organization focused on expanding into the flourishing home spa market. Together, they tailored the Tanamera line into a complete spa range by adding products such as body scrubs, massage oils, body masks and incense sticks. Now, Tanamera has almost 80 core products in its retail line with another 80 products in its professional spa line, an achievement that is the result of uncompromising focus on using tropical ingredients and an emphasis on Malay beauty treatments.

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Open Shift

Clocked in

Housekeeping

Discuss promotion raya

Edit poster

Check phone company

Reply text customer for booking

Learn about bills

Housekeeping

Close shift

Clocked out

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Clocked in

Open shift

Housekeeping

Edit poster for Telaga Bunga Spa Royale Chulan (TBS)

Key in databased customer

Do content tiktok

Iftar

Housekeeping

Close shift

Clocked out

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Open Shift

Clocked in

Housekeeping

Edit poster promotion

Key in database customer

Reply text customer

Housekeeping

Close shift

Clocked out

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Clocked in

Open shift

Housekeeping (mop, sweeping)

Serve customer

Clocked out

Update sale

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OFF DAY

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10 am

Opening Spa

Clocked in

Housekeeping (mopping, sweeping, open burner, candle, every room)

Check whatsapp if customer texting for making an appointment.

Do marketing through tiktok, instagram, facebook and whatsapp

Being Receptionist

Serve customer

Learn to open drawer

Learn to update sales in book

Housekeeping

Clocked out

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10am

Opening spa

Clocked in

Housekeeping (mopping, sweeping, open burner, candle everyroom)

Create story in every social media for D&D Beauty House promotion

Creating poster for Nuzul Al-Quran

Check whatsapp for customer who wants to make an appointment

Answer calls from customer

Check price list in store hub

Update sales

Clocked out

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10am

Opening spa and clocked in store hub

Housekeeping, mopping setup candles, sweeping, wiping mirror

Learning how to fold towels

Meeting with Datin Diana ( how to treat customers and brief about promotion provided.

Learn how to create deposit bills

Housekeeping

Update sales

Clocked out and clocked out store hub

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10 am

Opening spa and clocked in store hub

Housekeeping(mopping, wiping mirror, sweeping, setup candles)

Editing and upload catalog for new promotions

Check whatsapp from customers

Replying text customer who wants to make an appointment

Learn how to do a proper summaries and closing procedures

Continuing to do databases customer into excel

Taking pictures of customers as for the feedback of their treatment

Closing, update sales and clocked out store hub

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10am

Opening spa, open store hub and clocked in

Check customers message through whatsapp company

Do marketing through whatsapp story, instagram and tiktok

Housekeeping

Closing - do summary for sales update and clocked out store hub

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10am

Opening Spa

Open store hub and clocked in

Housekeeping ( sweeping, mopping, wiping mirror and setup burner/candles

Update story for promotions

Do marketing through D&D Beauty House social media

Help staff to prepare treatment stuff for customers for foot massage

Check company’s phone

Answering calls

Being receptionist

Clean the treatment area

Closing/ update sales

Clocked out storehub

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OFF DAY

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10am

Opening spa

Clocked in storehub

Housekeeping ( sweeping, mopping, setup candles/burner)

Being receptionist

Key in database customer in excel

Help staff to prepare treatment product for customer

Help Datin Diana to buy battery at DIY

Check customers update

Reply whatsapp customer who wants to make an appointment

Closing update sales in storehub

clocked out

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10am

Opening spa

Clocked in store hub

Being Receptionist

Learn to do a menicure in Youtube

Datin Diana teach how to do a proper menicure

Trying to do menicure on staff D&D Beauty House

Closing summary, update sales

Clocked out storehub

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10am

Opening spa

Open store hub

Clocked in

Housekeeping

Being receptionist

Serve customer

Check company’s phone

Update sales and do marketing through social media

Answering calls

Help staff to prepare treatment product for customers

Check bills and pricelist for a product

Open bills for customers

Closing summary and clocked out

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10am

Opening spa

Clocked in storehub

Housekeeping

Being Receptionist

Check company’s phone

Update promotions and do marketing

Closing summary

Clocked out

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10 am

Opening Spa

Clocked in storehub

housekeeping

Check company’s phone

Answering calls from customers

Help other therapist to setup stuff for customers

Finish the database customers in excel

Clocked out

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10am

Opening spa

Clocked in

Housekeeping

Do facial for customers (Deep Double Cleansing and Youth Cleansing) named Puan. Amalina and her daughter

Closing summary

Clocked out

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On leave for Hari Raya while waiting to start at the new internship company

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Company Off Day

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9am

Outlet Subang 9am-7pm

Lapor diri di Tanamera Wellness Centre

Briefing about tanamera by Kak Niah (supervisor) cawangan, treatment and product

Learn to setup room, timing, to welcome customer

Operation timing

Closing

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10am-7pm

Learn about teori postnatal massage

Learn about teori postnatal ritual

Learn how to welcome customers

Learn about the each oil used

The benefit of the massage

Materials and equipment used during treatment

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10am-7pm

Learn teori about postnatal massage

Postnatal ritual

postnatal ritual package

Lactation package

Bengkung

Bertungku

Firming and calming

Bertangas

Neck and shoulder massage

Training postnatal massage (face up and face down)

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Outlet subang

10-7pm

Opening Spa

Housekeeping

Sweeping and turn on aroma diffuser

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Outlet Subang

10am-7pm

Opening spa

Housekeeping

Help therapist to prepare stuff for customer bridal

Help therapist prepare flower bath, prepare herbal tea.

Help therapist to Clean up room after treatment, sweeping and moping

Learn theory about oil used in tanamera

Training postnatal massage

Closing : thumbprint and close spa

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Outlet Subang

10-7pm

Opening spa (thumbprint)

Housekeeping (moping, tidying, sweeping)

Cleaning treatment tools that has been used

Training postnatal massage (face up and down)

Closing housekeeping and thumbprint

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Off Day

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10am-7pm

Outlet Subang

Opening

Housekeeping

Prepare stuff for customer bridal

Training psotnatal massage

Teach student new intake for massage

Clean up room

Bertangas

Training to wearing bengkung

Housekeeping

Closing

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Outlet Subang

10am-7pm

Help kak Niah to send product request from other outlet

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Outlet Subang

10am-7pm

Opening

Housekeeping

Exam ( practical )

Kemas treatment room

Were sent to TTDI outlet after exam lulus.

Briefing tempat baru

Training tempat baru

Housekeeping

Closing

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Outlet TTDI

Dari 7.15am turun rumah untuk ke tempat kerja, naik public transport. arrived at TTDI at 9am. (usual timing for waktu bekerja is 10am to 7pm and arrived home at 9pm 🥲)

Opening

Housekeeping

Help other therapist prepare stuff

Prepare postnatal ritual treatment bahan

Sediakan herbal tea

Clean up room after treatment (moping and sweeping and clean the bath tub)

Training massage

Closing

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Outlet TTDI

10am-7pm

Opening

Housekeeping

Help therapist

Clean up roome after treatment

Training binder and massage

Housekeeping

Closing

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Outlet TTDI

10am-7pm

Opening spa and thumbprint

Help threrapist prepare herbal tea and product use

Help therapist tidying room

Sweeping, mopping, change cover bed, panties, kain batik and towel

Closing

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OFF DAY

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Outlet TTDI

10am-7pm ( as usual using public transport and arrive TTDI at 9 am and arrive home at 9pm )

Opening

Isi borang/resit clients

Kira stock product

prepare herbal tea

prepare stuff for foot spa

clean up room

housekeepin

closing

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Labour Day

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Outlet Bukit Jalil

Starting at 7.45am turun rumah guna public transport and arrived at Bukit Jalil at 9.05am 🥲

Were transfer to new outlet (Bukit Jalil)

Do housekeeping ( lipat kain batik, tukar cover bed, moping)

Serve client for postnatal massage

Give consultation card to client

Prepare receipt

Closing

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Outlet Subang

Open spa

Housekeeping

Beli kek, roti dan air untuk prepare for customer

Prepare bahan untuk customer bridal package

Buka resit untuk product dan stock

Help therapist for prepare bunga and lilin

After dah siap clean room yang digunakan

Houskeeping

Closing

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Outlet Bukit Jalil

Opening

Housekeeping

Serve customer for postnatal massage for 1hr 30mins

After siap prepare herbal tea and wait cust at kaunter

Serve customer to sign receipt and tea

Clean up room

Set up room kain batik, cover bed, towel as usual.

Housekeeping

Closing

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Outlet Bukit Jalil

Opening

Houskeeeping

Training massage side by side

Cleaning

Houskeeping

closing