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To ensure staff does not feel overwhelmed by having too many screening sessions during their “free” period (i.e.. 2 hours without class) which they need to complete paperwork, prepare for classes, contact parents and discuss with staff team on child’s needs, we set a limit to the number of screening sessions each staff will be assigned for screening per month.

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Does not make sense to repeat IA closer to enrolment date when manpower on the ground is always a stretch.

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Allowing  a more feasible timeline for first contact call to be made (e.g.: 14 working days)

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CV to be conducted witin a month and IS within 2 months

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CV to be conducted witin a month and IS within 2 months

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Not purposeful to conduct the screening within one month especially when child is scheduled to be enrolled in the following year and screening information would not be applicable

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Training arm is making contact with parents on the waitlist to update them on caregiver workshops even before they are screened or enrolled

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Training arm is making contact with parents on the waitlist to update them on caregiver workshops even before they are screened or enrolled

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Ecda can have a sms broadcast system like the hospitals for reminders eg you have missed your call on your child’s EI referral

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Parents are cancels the last minute and available slots will be weeks later

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Contact SgEnable for help to reach for parent.

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Contact SgEnable for help to reach for parent.

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Ensure that parents are emailed and phoned to reach out for scheduling of the initial screening

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Getting SWA to assist in making the first call.

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Email/ send letter to parents when they don't pick up calls within 2 weeks.

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Email/ send letter to parents when they don't pick up calls within 2 weeks.

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We have a fixed and limited number of screening slots, and we are unable to fulfill the 1 month period if there are much more referrals than the available slots. We are unable to increase slots without affecting  our staff’s availability for their existing classes.

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Failed to arrange for intake screening

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Parents not able to find a date to come for assessment within 1 month

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Parents not able to find a date to come for assessment within 1 month

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Timeline could be more realistic - probably 3-4 weeks could be a better timeline 

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Timeline could be more realistic - probably 3-4 weeks could be a better timeline 

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Screening team is also the same team doing GCO meetings

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Screening slots jammed up due to long waitlist.

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Parents are more responsive to text messages prior to a call. 

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Parents are more responsive to text messages prior to a call. 

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Chance of the child being eligible for Ds plus direct is rare  unless there has been a bottleneck at the hospital
Referral end

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High volume of referrals unable to meet deadline

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Contact SGE to share with parents our EIPIC contact numbers

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Contact SGE to share with parents our EIPIC contact numbers

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WhatsApp parents to introduce ourselves

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Long waitlist, screening early may not be helpful as we need to screen again nearing enrolment

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Screening time slots don’t suit parents and manpower related 

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Screening time slots don’t suit parents and manpower related 

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Parents would like to postpone the screening

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Parents would like to postpone the screening

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Defaulted sessions

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Staff is unwell/ mc, on leave, or tied up with other (urgent) work

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Parents do not respond to calls or emails

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Parents do not respond to calls or emails

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All screening slots are full due to the high influx of referrals

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Parents may not respond to calls/ emails

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Parents reschedule due to their availability

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Unable to contact parents / non responsive

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Unable to contact parents / non responsive

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Parents are not picking up phone call/response to email. 

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Parents are not picking up phone call/response to email. 

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Email may have went in to Junk mail

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First contact calls within 2 weeks from SG referral dates may not be feasible as it includes weekends, may include public holidays and depending on number of referrals at that point, staff may find it difficult to fulfill all contact calls within 2 weeks.

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Referral number higher than available slots

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Referral number higher than available slots

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In any given month (even with current long waitlist of 2 to 3 years for some centres), the number of referrals is 8 to 17. There is insufficient slots to screen all children within 1 month, leading to backlog.

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Parents do not pick up / are unresponsive

During Public holidays, school holidays, etc some families are busy / overseas, etc

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The waitlist is overwhelming and our teachers are scheduled to do 2 IS - 8 screenings in a week on top of their teaching responsibilities. 

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The waitlist is overwhelming and our teachers are scheduled to do 2 IS - 8 screenings in a week on top of their teaching responsibilities. 

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Lack of facilities, social work, psychologist and manpower to increase more screening dates.

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Manpower crunch

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There is long waitlist, so calling parents up to let them know there is a long waitlist ( as first contact) is not helpful