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FINAL REPORT INDUSTRIAL TRAINING AT ZENITH HOTEL KUANTAN.
NORSABRINA BINTI BADRUL HISHAM(H19A0432)

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https://youtu.be/BFnFgR0kap4

NORSABRINA BINTI BADRUL HISHAM (H19A0432)

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FAKULTI HOSPITALITI , PELANCONGAN DAN KESEJAHTERAAN

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Borang B Industrial Training The Zenith Hotel Kuantan, Norsabrina Binti Badrul Hisham H19A0432.

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Today is my last week in the public area section in housekeeping department in Zenith Hotel Kuantan.

Today I followed a staff named Lil to guide me in doing work.

Every Monday public area staff are instructed to tidy up each office.

Starting from the housekeeping office department, then the human resources department, security and safety office department.

For cleaning in the office is to throw away the trash, sweep the trash using a dashmop then use a broom, arrange the desk chairs neatly and mop using hot water with a product called vision for multipurpose cleaner.

Every 3 o'clock there will be a briefing with the staff .

I also darkened the glass of the door using a product called liquid vision blue with use for the glass surface.

After that, I vacuumed the carpet in the lobby to remove dirt, dust, sand and small stones stuck to the carpet.

Off work on time for today.

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DAY 78- 5 JUNE  (Monday)                                          9am-5pm  (Morning shift)

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DAY 78- 5 JUNE  (Monday)                                          9am-5pm  (Morning shift)

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Come early to housekeeping department.

At 8.45pm briefing with staff .

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

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DAY 99-26 JUNE  (Monday)                                                                  9am-5pm (Morning shift)

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DAY 99-26 JUNE  (Monday)                                                                  9am-5pm (Morning shift)

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Come early to housekeeping department.

Every morning have briefing with staff before doing task.

In this day ,I was instructed to be at the laundry.

Today my task is makesure to finish pillowcases, bedsheets, duvets, blankets into the machine of flatwork .

To run the bedsheet and duvet into the flatwork requires two people because of the size and width of the item

While doing the work of inserting pillow cases, bedsheets and duvets into the machine, the atmosphere is very hot when facing the flatover machine that takes time to prepare everything.

Today I was able to learn how to fold a yukata neatly with the help of a staff named nazira.

After that, I arrange face towels ,hand towel and bath towels before I go home from work.

Offwork.

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Come early to housekeeping department.

Every morning have briefing with staff before doing task.

In this day , I  instructed to be in the laundry was taught by a staff named Nazira how to insert pillowcases, bedsheets, duvets, blankets, table cloths and napkins into the flatwork machine.

After that, I arrange face towels and hand towels before I go home from work.

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Come early to housekeeping department.

Every morning have briefing with staff before doing task.

In this day ,I return to makeup room because this day have a lot of roomn to clean up.

I assits staff whos name Hanafi and do make up room at level 6,9and 20 .

This day have 40 rooms have to makeup room in house also check out room.

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DAY 79- 6 JUNE  (Tuesday)                                          9am-5pm (Morning shift)

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DAY 79- 6 JUNE  (Tuesday)                                          9am-5pm (Morning shift)

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Come early to housekeeping department.

At 8.45pm briefing with staff .

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

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OFFDAY

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Every day operator checking list with time that stated to makesure thats things in good condition.

Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Write the complaint from guest into front office centre log to make sure finish the task inmediately.

Do charge room or house limit in house guests using website zenith hotel.

Helping guests to get or checking  room booking number or  ota number by using the zenith hotel website.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond ,mini bar and shower.

Using walkie talkie to connect to the staff in charge of cokie or parking to assits guest to out from parking.

Using word "Good morning,this is your wake up call reminder ,have a nice day" for guest who want the wake up from staff.

Every 2.45 pm briefing with staff.

Before returning from work, I need to look at the task schedule first, fearing that there will be an update of the task schedule

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Every day operator checking list with time that stated to makesure thats things in good condition.

Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Write the complaint from guest into front office centre log to make sure finish the task inmediately.

Today get a lot of calls from guest outside to know the price of room.

Do charge room or house limit in house guests using website zenith hotel.

Helping guests to get or checking  room booking number or  ota number by using the zenith hotel website.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond ,mini bar and shower.

Using walkie talkie to connect to the staff in charge of cokie or parking to assits guest to out from parking.

Using word "Good morning,this is your wake up call reminder ,have a nice day" for guest who want the wake up from staff.

Every 2.45 pm briefing with staff.

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This day is the last myself in front office department.

Every day operator checking list with time that stated to makesure thats things in good condition.

Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Write the complaint from guest into front office centre log to make sure finish the task inmediately.

Today get a lot of calls from guest outside to know the price of room.

Do charge room or house limit in house guests using website zenith hotel.

Helping guests to get or checking  room booking number or  ota number by using the zenith hotel website.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond ,mini bar and shower.

Using walkie talkie to connect to the staff in charge of cokie or parking to assits guest to out from parking.

Using word "Good morning,this is your wake up call reminder ,have a nice day" for guest who want the wake up from staff.

Every 2.45 pm briefing with staff.

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Fold and place the towel neatly in the place provided.

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Come early to housekeeping department.

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

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Place the bath gel and conditioning shampoo that provided in the bathroom.

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Come early to housekeeping department.

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

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Come early to housekeeping department.

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

In this day ,I get notice from staff that have many guest in house checking out at this day and also arrival guest to checking around 3 pm above.

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Come early to housekeeping department.

At 8.45pm briefing with staff .

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

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Wearing  a shirt of houskeeping department.

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First met with staff human resources to report myself before coming into housekeeping department.

After that, met with executive housekeeping and his briefing me what I can do at this department.

I was told to observe and learn the staff members while they cleaned the room, in order to learn from them.

I saw the staff movements as he neatly and efficiently make bedsheet,cleaned the toilet, folded the towels, wiped the water off the floor, and dried the room as a whole.

Topup toilet amenities, a coffee maker, a teapot and two bottles of mineral water per room if not enough.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

Offwork.

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Come early to housekeeping department.

At 8.45pm briefing with staff .

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.

I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

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Notes from guest to tips housekeeping from guest.

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Come early to housekeeping department.

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

In this day ,I get some request and tips for staff who are cleaning the room from guest Hana in nombur room 2003 to change towel and toilet roll also clear rubbish bin.

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Come early to housekeeping department.

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

In this day ,I get notice notes from guest that his say thank you cleaning the room and appreciate that hard work for staff housekeepingl

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Every day operator checking list with time that stated to makesure thats things in good condition.

Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Know how do charge room or credit limit in house guests using website zenith hotel.

Helping guests to get a room booking number by using the zenith hotel website.

Using a walkie talkie to connect to the staff in charge of the car parking area to help guests park their cars.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond .

Every 2.45 pm briefing with staff.

Before returning from work, I need to look at the task schedule first, fearing that there will be an update of the task schedule

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Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Help guest do charge room or house limit in house guests using website zenith hotel.

Helping guests to get a room booking number by using the zenith hotel website.

Using a walkie talkie to connect to the staff in charge of the car parking area to help guests park their cars.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond .

Every 2.45 pm briefing with staff.

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Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Help guest do charge room or house limit in house guests using website zenith hotel.

Helping guests to get a room booking number by using the zenith hotel website.

Using a walkie talkie to connect to the staff in charge of the car parking area to help guests park their cars.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond or setting the temperature of aircond .

Every 2.45 pm briefing with staff.

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Joinning program orientation for new colleague.

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Join the program of Zenith Hotel Kuantan for the program orientation of new collegue in 2 days with conduct of who get the position of human resources.

Tell more about objective,vision,mision ,value and more in depth.

This program to briefing rules and regulations in Zenith Hotel Kuantan.

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Picking up call guests to solve their problems such as guests asking for price of high tea set.

Know how to make reservation booking through website zenith hotel.

Every 2.45 pm briefing.

Pick up external calls and transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

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Picking up call guests to solve their problems .

Record on paper to be up to date all the activities that take place.

Every 2.45 pm briefing.

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

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Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Know how do charge room or house limit in house guests using website zenith hotel.

Every afternoon at 2.45 pm there will be briefing by duty manager .

Helping guests to get a room booking number by using the zenith hotel website.

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Come early to housekeeping department.

At 8.45pm briefing with staff .

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

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OFFDAY

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Firstday in front office department.

Read the rules or methods as well as knowledge about the front office.

Seeing staff ways to answer calls without solving problems.

Learn how to use the front office phone.

Every afternoon at 2.45 pm there will be briefing by duty manager .

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Learn about the phone.

Learn greeting to the guest throught phone with front office admin assistant.

Every afternoon at 2.45 pm there will be briefing by duty manager .

See the booking methods for customers using the website .

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Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Know how do charge room or house limit in house guests using website zenith hotel.

Helping guests to get a room booking number by using the zenith hotel website.

Using walkie talkie to connect with maintenance to repair aircond from guest room because the aircond not function as well.

Every afternoon at 2.45 pm there will be briefing by duty manager .

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Know about how to setup mise on place  and the cutleries for ala carte .

Must have tissue ,bb plate,table spoon,fork spoon,knife fish,desert fork,soup spoon,chopstick,chineese spoon,table knife,steake knife cutleries that suitable for the dishes.

After that , executive sales teach me also the other collegue to how and process to room service.

First, must knock the door until the occupants of the room will open the door to the presence of the food delivery person up to the room.Then after opening the door the occupant of the room must introduce himself first and tell to deliver the food.After that,it is necessary to push the door open to facilitate pushing the trolley into the occupant's room.Then take food in the trolley and declare the food.Finally ,it is necessary to give a bill book to the occupant to record that the food has been taken and paid for by the occupant of the room.In addition,it is necessary to inform the occupant of the room or call the number 2 so that the room service employee will come and take the food cart that has been eaten.

The Zenith Hotel just the male of collegues doing room service.

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Wearing a headphone as a operator sites.

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Solving guest problems such as asking the bellman to lift their belongings to check out from the room.

Record on paper to be up to date all the activities that take place.

Every afternoon at 2.45 pm there will be briefing by duty manager .

Learn ways to handle guest problems with a polite tone and conversation from the staff on duty.

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OFFDAY

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Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Help guest do charge room or house limit in house guests using website zenith hotel.

Helping guests to get a room booking number by using the zenith hotel website.

Calling the bellman to help carry beg and assits guest to check out from room.

Using a walkie talkie to connect to the staff in charge of the car parking area to help guests park their cars.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond or setting the temperature of aircond .

Every afternoon at 2.45 pm there will be briefing by duty manager .

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Today I came to work early and I was directed to enter the banquet because there were not enough workers to help in the ECERD Human Capital Development Program Aspiration Council event held in the Exhibition hall.

Here I top up dinner spoon and fork because I ran out of cutlery on the buffet lunch table.

After that, I round table to table to see the plates of food that the guests have finished eating to make it look neat and make it easier for the guests to take other food as well.

I arranged the tableware cutlery into a black trolley according to the size of the plate so that it looks neat.

At 3pm I was instructed to re-enter the public area section where I had to supervise and clean the small rubbish on level 1.

I took the full trash and replaced it with a new plastic one to make it look neat and clean.

Offwork.

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Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Know how do charge room or house limit in house guests using website zenith hotel.

Helping guests to get a room booking number by using the zenith hotel website.

Using a walkie talkie to connect to the staff in charge of the car parking area to help guests park their cars.

Every afternoon at 2.45 pm there will be briefing by duty manager .

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A task assignment for employee before the buffet ramadhan in thw begenning.

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Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 550 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section  A and B.

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

Table setting for tommorow.

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Picking up call guests to solve their problems such as guests asking for 2 bath towels and also 1 bed cover.

Then I called and reported to the housekeeping team to help me solve the problem.

Housekeeping will go to the room and give the items they want.

On this day, many guests checkout the room and need the services of a bellman.

Every afternoon at 2.45 pm there will be briefing by duty manager .

Pick up external calls and transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

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DAY 38 - 26 APRIL 2023 (WEDNESDAY) 7am-3pm

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DAY 38 - 26 APRIL 2023 (WEDNESDAY) 7am-3pm

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Today I early coming in the morning at 7am to clearing plates on the table after customer finish eat in breakfast time.

There almost people in this day.

I have clearing the plates,glass ,bb plate and cutleries in according size in the trolley as so not break.

After that ,I wipe the table to look clean.

Then setting table to get ready to having customer.

After finish in breakfast time, I wipe the glass of juice and cup of tea also arrange on the table lady susan in  shape of hexagon .

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• Come early to housekeeping department.

At 8.45pm briefing with staff .

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

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OFFDAY

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Devide a task with staff before the buffet ramadhan in the beggining.

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Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 144 packs.

Task are divided among each staff and trainee to make matters easier.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section C and D .

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

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At 9:00 am, present myself at Hotel Zenith Kuantan's human resources office.

The company's rules and regulations are described by a staff.

Staff provides name badges and corporate shirt to trainees.

At the food and beverage location on the grand floor level, accompanied by a staff member.

Taught how to prepare the table and revealed how to clean in the trolley by arranging the size of the dishes, cups, and glasses.

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Table setting in the afternoon and lunch .

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Provide,prepare setting table and revealed to clean in the trolley by arranging the size of the dishes ,cups and glasses.

One of the staff invited me and some staff liven up the birthday celebration, sing a happy birthday song to the client.

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DAY 3 -22 MARCH 2023                                                  (Wednesday)3pm-11pm

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DAY 3 -22 MARCH 2023                                                  (Wednesday)3pm-11pm

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Provide, prepare table setting and revealed to clean in the trolley by arrangging the size of dishes ,cups and glasses.

Wipe the table after being used by customers to make it look clean.

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OFFDAY REPLACEMENT HARI RAYA 1

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OFFDAY

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Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 110 packs.

Tasks are divided among each staff and trainee to make matters easier.

I was given the task of wearing bracelets for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section B together with Fara.

After that, I was given the task of tidying up the dishes on the table that have been eaten by the customers so that they don't look too much on the table and also to look neat and clean.

Cleaning in the trolley by ordering the size of dishes, cups and glasses .

Wipe the table after being used by customers to make it look clean.

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Come early to housekeeping department.

Every morning have briefing with staff before doing task.

In this day ,I was instructed to be at the laundry.

Today my task is makesure to finish pillowcases, bedsheets, duvets, blankets into the machine of flatwork .

To run the bedsheet and duvet into the flatwork requires two people because of the size and width of the item

While doing the work of inserting pillow cases, bedsheets and duvets into the machine, the atmosphere is very hot when facing the flatover machine that takes time to prepare everything.

After that, I arrange face towels ,hand towel and bath towels before I go home from work.

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Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Help guest do charge room or credit limit in house guests using website zenith hotel.

Helping guests to get a room booking number by using the zenith hotel website.

Calling the bellman to help carry beg and assits guest to check out from room.

Using a walkie talkie to connect to the staff in charge of the car parking area to help guests park their cars.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond or setting the temperature of aircond .

Every 2.45 pm briefing with staff.

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OFFDAY

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OFFDAY

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OFFDAY

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OFFDAY

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Devide a task with staff before the Ramadhan Buffet in the beggining.

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Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 115 packs.

Tasks are divided among each staff and trainee to make matters easier.

I was given the task of wearing bracelets for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section C together with Ram.

After that, I was given the task of tidying up the dishes on the table that have been eaten by the customers so that they don't look too much on the table and also to look neat and clean.

Cleaning in the trolley by ordering the size of dishes, cups and glasses .

Wipe the table after being used by customers to make it look clean.

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Devide a task with staff before the Buffet Ramadhan in beggining.

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Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 300 packs.

Tasks are divided among each staff and trainee to make matters easier.

I was given the task of wearing bracelets for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I  was assigned to take care of the C section together with Iwan.

After that, I was given the task of tidying up the dishes on the table that have been eaten by the customers so that they don't look too much on the table and also to look neat and clean.

Cleaning in the trolley by ordering the size of dishes, cups and glasses .

Wipe the table after being used by customers to make it look clean.

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Devide a task with staff before the Buffet Ramadhan in beggining.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 184 packs.

Tasks are divided among each staff and trainee to make matters easier.

I was given the task of wearing bracelets for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I  was assigned to take care of the section C and D together with Iwan.

After that, I was given the task of tidying up the dishes on the table that have been eaten by the customers so that they don't look too much on the table and also to look neat and clean.

Cleaning in the trolley by ordering the size of dishes, cups and glasses .

Wipe the table after being used by customers to make it look clean.

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Today I learned how to prepare a Chinese tea set.

The first way is to push the back seat a little so that the customer can sit comfortably first for women then for men.

Second, providing the menu to the customer, make sure that when giving the menu to the customer, the menu must be opened.

Then take the food order.

After that, the fire order was given to the kitchen to get ready to prepare the food.

Before the food is served on the table, it is necessary to prepare the mise on place first.

Then, have to take chilli, pickled chilli, soy sauce and vinegar served on the table.

.Need to take the napkin on the plate and open it and fold it into a triangle.

After that, place the napkin on the customer's thigh.

Then you need to serve a Chinese tea set while waiting for the food to be cooked.

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Devide a task with staff before the buffet dinner ramadhan in the beggining.

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Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 200 packs.

Task are divided among each staff and trainee to make matters easier.

I was given wrist band for children as young as 5byears old and every adult customer who made a Ramadhan buffet order to ensure that the number of order received and reservation was the same.

I was assigned to take care of the section C and D withe Nadhirah also Badrul.

After that , I was given tidying up the dishes on the table that have been eaten by the customers so tha5 they don't look to much on the table also to look neat and clean.

Cleaning in the trolley by orfering the sixpze of dishes ,cups and glasses.

Wipe the table after being used by customers to make it.

Lastly make table setting.

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Second day of (NCOP) New collegue orientation program.

Section 1 of learn about Halal awareness food , Halal assurance system and Internal Halal comitte.

Section 2 of hotel tour with new collegue assits of a women who hold a position of Human Resources.

Section 3 of learn , identify and solve problem about security and safety awareness program from Zenith Hotel.

Then , learn about room key safety . Know and solve the problem about lost and fund of customer .

Section 4 know about hazard and risk in hotel.Understand about hazard management in dept.

Section 5 , all the new collegue must do practically doing how to extinguish fire to brave and know how to put out a small fire when in a dangerous situation.

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Zenith Kuantan Hotel provides a buffet pacjagd during the month of Ramadhan and today received 500 more packs.

Task are divided among each staff and trainee to make matters easier.

I also help executive sales of zenith hotel kuantan to arangging tables and chairs.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of order received and reservation was the same.

I was assigned to take care of the section D and E with Nadhirah .

After that , I was given tidying up the dishes on the table that have been eaten by the customers so tha5 they don't look to much on the table also to look neat and clean.

Cleaning in the trolley by ordering the size of dishes ,cups and glasses.

Wipe the table after being used by customers to make it.

Lastly make table setting.

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Devide a task with staff before the buffet ramadhan in the beginning.

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Zenith Kuantan Hotel provides a buffet pacjagd during the month of Ramadhan and today received 350 more packs.

Task are divided among each staff and trainee to make matters easier.

I also help executive sales of zenith hotel kuantan to arangging tables and chairs.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of order received and reservation was the same.

I was assigned to take care of the section C and D with Jannah.

After that , I was given tidying up the dishes on the table that have been eaten by the customers so tha5 they don't look to much on the table also to look neat and clean.

Cleaning in the trolley by ordering the size of dishes ,cups and glasses.

Wipe the table after being used by customers to make it.

Change the new table cloth for the next day.

Lastly make table setting.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet pacjagd during the month of Ramadhan and today received 385 more packs.

Task are divided among each staff and trainee to make matters easier.

I also help executive sales of zenith hotel kuantan to arangging tables and chairs.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of order received and reservation was the same.

I was assigned to take care of the section C and D with Wanis.

After that , I was given tidying up the dishes on the table that have been eaten by the customers so tha5 they don't look to much on the table also to look neat and clean.

Cleaning in the trolley by ordering the size of dishes ,cups and glasses.

Wipe the table after being used by customers to make it.

Change the new table cloth for the next day.

Lastly make table setting.

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A task assignment for workers to complete in the program of buffet ramadhan.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 350 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given ushering the guest to the table who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section  C and D.

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

Table setting for tommorow.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet pacjagd during the month of Ramadhan and today received 285 more packs.

Task are divided among each staff and trainee to make matters easier.

I also help executive sales of zenith hotel kuantan to arangging tables and chairs.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of order received and reservation was the same.

I was assigned to take care of the section C and D with Wanis.

After that , I was given tidying up the dishes on the table that have been eaten by the customers so that they don't look to much on the table also to look neat and clean.

Cleaning in the trolley by ordering the size of dishes ,cups and glasses.

Wipe the table after being used by customers to make it.

Change the new table cloth for the next day.

Lastly make table setting.

# data[].attributes.body
OFFDAY.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 261 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section C and D .

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

Table setting for tommorow.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 512 packs.

Task are divided among each staff and trainee to make matters easier.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section C and D .

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 200 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given ushering the guest to the table who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section  Cand D

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

Table setting for tommorow.

End of the day buffet ramadhan in the zenith hotel.

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Devide a task with staff before the buffet ramadhan in the beggining.

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Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 566 packs.

Task are divided among each staff and trainee to make matters easier.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section C and D .

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

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Briefing with staff about the chinese set .

Training and show protocol how to serve who eat chinese set.

Make a napkin of bird of paradise.

Wipe the cutleries, plate , bowl and mug of coffee in the dining room.

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OFFDAY

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Environment in the dining room before the buffet Ramadan at Zenith Hotel.

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Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 536 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section C and D .

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

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Devide task assignment before the buffet ramadhan in the beginning.

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Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 430 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section D and VIP.

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

Table setting for tommorow.

# data[].attributes.attachment_caption
Devide a task assignment before the buffet ramadhan in the beginning.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received more 500 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section  B and C.

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Wipe cutleries.

Change table cloth dirty to new and clean table cloth.

Table setting for tommorow.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received 330 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given wrist band for children as young as 5 years old and every adult customer who made a Ramadhan buffet order to ensure that the number of orders received and reservation was the same.

I was assigned to take care of the section C and D .

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

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The task assignment begore the buffetnramadhan in the beginning.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received more 500 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given usher the guest to the table .

I was assigned to take care of the section  E and VIP.

After that ,I was given tidying up the dishes on the table athat have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Wipe cutleries.

Change table cloth dirty to new and clean table cloth.

Table setting for tommorow.

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First eid Aidilfitri with staff and my trainee at zenith hotel.

Take some picture to get memories that i worked in the special day.

Eat nasi minyak , some kuih raya , beef rendang, beef and chicken satay at zenteen area in the zenith hotel.

After that , I make napkin into bird of paradise in 30 pieces for chinese set.

Then , I wipe the cutleries, bowl,plate and mug of coffea in the dining room area.

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Today I early coming in the morning at 7am to clearing plates on the table after customer finish eat in breakfast time.

There almost people in this day.

I have clearing the plates,glass ,bb plate and cutleries in according size in the trolley as so not break.

After that ,I wipe the table to look clean.

Then setting table to get ready to having customer.

After finish in breakfast time, I wipe the glass of juice and cup of tea also arrange on the table lady susan in  shape of hexagon .

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A task assignment before the buffet ramadhan in the beginning.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received more 550 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given usher the guest to the table .

I was assigned to take care of the section  E and VIP.

After that ,I was given tidying up the dishes on the table that have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

Table setting for tommorow.

# data[].attributes.body
Zenith Kuantan Hotel provides a buffet package during the month of Ramadhan and today received more 500 packs.

Task are divided among each staff and trainee to make matters easier.

I placing foodtags according to available foods to make it easier for customers to recognize certain foods.

I was given usher the guest to the table .

I was assigned to take care of the section  E and VIP.

After that ,I was given tidying up the dishes on the table that have been seaten by the customers so that they don't look too much on the table also to look neat and clean.

Cleaning in  the trolley by ordering the size of dishes , cups, and glasses.

Wipe the table after being used by customers to make it look clean.

Change table cloth dirty to new and clean table cloth.

Clean the floor of blacklane area.

Table setting for tommorow.

# data[].attributes.body
Today I early coming in the morning at 7am to clearing plates on the table after customer finish eat in breakfast time.

There almost people in this day.

I have  clearing the plates,glass ,bb plate and cutleries in according size in the trolley as so not break.

After that ,I wipe the table to look clean.

Then setting table to get ready to having customer.

After finish in breakfast time, I wipe the glass of juice and cup of tea also arrange on the table lady susan in  shape of hexagon .

Before finish work having briefing with staff food and beverage department.

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OFFDAY

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Second eid Aidilfitri with my collegue in the Zenith Hotel.

The Zenith Hotel have 2 set of Set Salam Syawal and Set Riang Raya that have dishes delicious in the day of eid.Discount it could be 50 percent if the customer get the coffea,teh and teh tarik in any package .

At 7 pm , wipes the cutleries and take into the place that have decided to look neat.

Wipes and arrange the cutleries into the container that provided in the dining room area.

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Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Know how do charge room or credit limit in house guests using website zenith hotel.

Helping guests to get a room booking number by using the zenith hotel website.

Using a walkie talkie to connect to the staff in charge of the car parking area to help guests park their cars.

Every afternoon at 2.45 pm there will be briefing by duty manager .

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OFFDAY REPLACEMENT HARI RAYA 2

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OFFDAY

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Picking up call guests to solve their problems such as guests asking for bellman to help them bring their bag .

Then I called and reported to the bellman team to help me solve the problem.

On this day, many guests checkout the room and need the services of a bellman.

Every afternoon at 2.45 pm there will be briefing by duty manager .

Pick up external calls and transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

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Every day operator checking list with time that stated to makesure thats things in good condition.

Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Write the complaint from guest into front office centre log to make sure finish the task inmediately.

Write the complaint from guest into front office centre log to make sure finish the task inmediately.

Know how do charge room or house limit in house guests using website zenith hotel.

Helping guests to get a room booking number and ota number by using the zenith hotel website.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond .

Every 2.45 pm briefing with staff.

Before returning from work, I need to look at the task schedule first, fearing that there will be an update of the task schedule.

# data[].attributes.body
Picking up call guests to solve their problems .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Know how do charge room or house limit in house guests using website zenith hotel.

Helping guests to get a room booking number and ota number by using the zenith hotel website.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the aircond .

Using word "Good morning,this is your wake up call reminder ,have a nice day" for guest who want the wake up from staff.

Every 2.45 pm briefing with staff.

# data[].attributes.headline
DAY 88-14  JUNE(Thursday)                                     9am-5pm(Morning shift)

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DAY 88-14  JUNE(Thursday)                                     9am-5pm(Morning shift)

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Come early to housekeeping department.

I clean the sink, toilet and used cups of dirty from guests.

Then dry the toilet's water with a towel. I neatly fold the towel and set it in the space provided.After that I replenish the bathroom ammenities including the sanitary bag, shower cap, vanity kit, hand soap, shower gel, shampoo and conditioner.
I also replenish the coffee and tea makings, including the jug kettle, muga, stirrers, mineral water, also coffee and tea set.

Make sure laundry bag, polish shoes, sewing kit and laundry form in the drawer.

Wipe the existing dust in the room to make it look clean.

Lastly vacuum the carpet in room to look neat and clean.

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OFFDAY REPLACEMENT SPECIAL HARI RAYA

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Today is the last day in FnB team, quite sad to leave but have to do opening breakfast as usual.

Today was 390 paxs, the number of larger in quantity of the breakfast buffet .I have a lot of people to see the behaviour in this day.

I have  clearing the plates,glass ,bb plate and cutleries in according size in the trolley as so not break.

After that ,I wipe the table to look clean.

Then setting table to get ready to having customer.

After finish in lunch time, I wipe the glass of juice and cup of tea also arrange on the table lady susan in  shape of hexagon .

Before finish work having briefing with staff food and beverage department.

There are a few words of wisdom from a person from the executive sales position saying that in FNB work there is no need to be ashamed because it is you who sells the product to the customer. Remember that the customer will not give money for a certain product. Words of encouragement directed at me to be everywhere because there needs to be theory and practicality in doing something. Likewise for me, I am very grateful for my experience and guidance towards fnb department.

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Picking up call guests to solve their problems .

Many call from outside guest regarding school holiday to booking for vocation .

Pick up external calls  and internal also transfer calls to the reservation side to facilitate dealing with the internal reservation team regarding booking.

Do charge room or house limit in house guests using website zenith hotel.

Helping guests to get a room number by using the zenith hotel website.

Call  housekeeping deparment to get the amenities that guest wants the items.

Using walkie talkie to connect to the staff in charge of maintenance to help guest to repair the usb charger in room.

Every 2.45 pm briefing with staff.

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Come early to housekeeping department.

Every morning have briefing with staff before doing task.

In this day ,I was instructed to be at the laundry.

Today my task is makesure to finish pillowcases, bedsheets, duvets, blankets into the machine of flatwork .

While doing the work of inserting pillow cases, bedsheets and duvets into the machine, the atmosphere is very hot when facing the flatover machine that takes time to prepare everything

After that, I arrange face towels ,hand towel and bath towels before I go home from work.

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OFFDAY

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OFFDAY