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View of the other side

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Wheeled whiteboard with a pegboard on the back prototype

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Wheeled whiteboard with a pegboard on the back prototype

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This is a non-scaled prototype model of the product. This is a rough representation of the product. There will be a whiteboard on one side and a METAL pegboard on the other side. There will be wheels on the bottom so it's portable. For the actual design, the whiteboard and pegboard will be stuck on 1 wooden board.

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The strengths of my design according to my success criteria is that it meets my success criteria. I have incorporated a design that addresses my enduring issue which is lack of education and expertise in repair fields. My course comparison connects to this when it uses research to service the MCC to find a course that is suitable for the situation of Uganda. I used research to find a course that can improve education in bike mechanic fields for mechanics of MCC to get improved education. It meets my success criteria of having a description of costs and benefits and a comparison. This is a strength of my design as I have evaluated the 2 courses and gave a recommendation. My community workshop area section also meets my success and address the enduring issue. The materials and direct services that I designed offers opportunity in bike repairing fields for the community. It meets my success criteria of creating an environment that optimizes learning when the materials and whiteboard offered can create educational opportunities for the community. It enables increased knowledge and skills for the community through practice and operating the work area. The community can access the materials for help and operate the work area for increased bike repairing skills. My timetable and user guide meets my final success criteria of having a secure and safe environment for both the MCC and the community. The user guide creates clarity for the community, so they are aware of expectations, rules and usage of different materials. This improves security and fluency by preventing the community from confusion and interfering with the MCC. The timetable also creates a safer environment to eliminate confusion. The timetable helps the community understand when they are allowed in the area, so they don't interfere with the MCC when it is closed to the community.

Success Criteria:

Secure and safe for the MCC, trainees, and community

A description of the benefits and costs of courses

A comparison of courses

Enables education opportunities

Enables for increased knowledge and skills

Design an environment that optimizes learning opportunity

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Originally, I had the idea of creating placing a stationary workbench with storage drawers on the balcony and having a separate toolbox and whiteboard. I realized that having a stationary bench would limit the efficiency of the space of the area. Having drawers in the workbench would also promote theft during unmonitored times. The toolbox would be easy to move, but the whiteboard was stationary. I iterated these ideas and created new ideas. First, I decided to incorporated the idea of a folding workbench because it would promote space efficiency. Then, I changed the storage drawers idea to a portable book bag so it can be stored in the workshop to reduce the threat of theft. Finally, I combined the idea of having a whiteboard with the toolbox by having the whiteboard on one side and a pegboard tool rack on the other side. I also added wheels to the design to make it portable.

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I decided to improve my design by adding check in and check out sheet would be appropriate for this design. When the community is accessing the work area, they should be monitored to prevent theft. This would better meet the success criteria of security and fluency of the workshop.

How this works?
During hours that the work area is open the public, users must go check in on a form filling out information enable to access the work area. When they are leaving, they have to check out of the system and they will be monitored to return all the materials and tools. This will help increase the security of the workshop while offering support to the community, combating the dynamics of economic poverty and institutional oppression.

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While I was developing my ideas for my design. I've decided to settle to design a time table for when the community work area will be open. Then, I received feedback that can consider creating a user guide or community guideline for the work area.

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This is the presentation that I've created to analyze the costs vs benefits of the 2 courses and create a recommendation.

This meets my success criteria of offering a course comparison that describes the costs and benefits of each course. I achieved this by making a comparison table comparing the courses and offering a description for each. Then, I made a recommendation according to the situation in Uganda and the skills that should be acquired by mechanics.

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These are what I will be making for the create phase:
-A prototype of community work area
-A prototype model of the foldable work bench
-A prototype model of the wheeled whiteboard with a pegboard
-A prototype model of how the pegboard works
-Link to materials that will be needed for the design according to my plan from the develop and plan phase
-A link to a hanging book bag
-A time table for when the work area will be offered to the community

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I created a prototype for the utilities at the community work area. I included a scaled representation of the balcony area and non-scaled prototypes of the product ideas I am presenting.

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Plan for Cost V. Benefits of evaluating courses

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Plan for Cost V. Benefits of evaluating courses

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I planned how I was going to present and research on this topic.

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How can educational opportunities be designed into a workshop to combat economic poverty and reduce reliance on external funding?

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1.     No plan or structure for training and education
2.     Lack of equipment, knowledge, and space for fixing professional racing bikes.
3. Need for an evaluation between the costs and benefits of 2 different courses. TorqZone Academy Cytech Technical compared to WCC UCI Mechanics Course

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Economic poverty leading to institutional oppression and less expertise in repair fields which affects access to goods, technology, and education.

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Club’s two professional mechanics (1 male, 1 female)

Coaches

Captains

Cyclists (under supervision only)

Club administrator

Occasionally the local community

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1. The community
2. Athletes
3. Trainees

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1.     Cyclists

2.     Mechanics

3.     Masaka Community

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1.   Create a well designed workshop that optimizes education opportunities for the community to combat oppression and promote equity while keeping security.
2. Evaluate and present the 2 courses description with a recommendation to Uganda's situation

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Secure and safe for the MCC, trainees, and community

A description of the benefits and costs of courses

A comparison of courses

Enables education opportunities

Enables for increased knowledge and skills

Design an environment that optimizes learning opportunity

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How does the desired outcome meet the user’s needs? 

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How does the desired outcome meet the user’s needs? 

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Our desired outcome aims to maintain bikes effectively and efficiently at a professional standard using well-designed systems while promoting equality within the club and community. This meets the need of the users of the Masaka cycling club, including the mechanics, coaches, captains, cyclists, club administrators, and the local community. Achieving the desired outcome will directly and indirectly service along with advocating and researching for the beneficiaries of mechanics, cyclists, and the community. This will service the users, audiences, and beneficiaries when it directly addresses the problem of lack of equipment, insufficient bike maintenance, poor organization, poor security, and lack of a structural system. From these problems, I used the problem tree to identify the enduring issues of security and governance challenges caused by economic poverty leading to institutional oppression along with the cultural dynamics that lead to lack of care. These factors lead to the lack of goods, technology, and education that lead to dependency on support. Our success criteria aim to address these issues when includes having and advanced security system, efficient use of space, increased education opportunities, systemized maintenance, and increased knowledge and skills. We set up these success criteria according to how it contributes to the enduring issue. We used precedents and references such as the visit to a local bike shop to find out techniques and equipment required for our design outcome. We found out about how organizing tools into stations and placing commonly used tools closer to the repair station are great ways to address the situation awareness of organization. Our success criteria also address the problems and enduring issues we found that the users and beneficiaries were facing when it solves or alleviates the pressure of these issues, so it meets the user’s needs. Our success criteria of building these facilities addresses the mechanic’s need of power to access repair facilities. According to the power and ability diagram, the mechanics are capable of repairment. However, Uganda lack in repairment facilities and awareness of organization causes less power for these mechanics to apply their skills. Our success criteria of the workshop addresses these of our user’s need. Therefore, we used the success criteria to find our desired outcome that addresses the enduring issue and problems to meet our user’s needs.

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Plan for Education/Community Systems Design 

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Plan for Education/Community Systems Design 

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What are effective ways of training for bike repairing trainees?

How to relive reliance on fund through acquiring more advanced skills?

What specific skills do bike mechanics and repairmen's need?

How can a workshop be designed for fixing bikes?

How can education be utilized to combat economic poverty?

What are design concepts optimize training for bike repairing trainees?

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The weaknesses of my product according to my success criteria could be I could have included more on enabling increased knowledge and skills. My product meets my success criteria. However, there are certain areas I covered more than others. I did well on covering most of the areas, but I could focus more on increasing knowledge and skills. If I had more time, I could contribute to this by creating lesson plans for coaches to train their trainees. I could create plans for on the job training and instructor led training. Unfortunately, I did not have enough time to include this in my design. Ultimately, I focused on the other success criterias more.

Success Criteria:

Secure and safe for the MCC, trainees, and community

A description of the benefits and costs of courses

A comparison of courses

Enables education opportunities

Enables for increased knowledge and skills

Design an environment that optimizes learning opportunity

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The community work area will consist of a foldable workbench mounted on the wall, a budget bike stand, and a wheeled whiteboard with a pegboard on the other side. The board and budget bike stand can be stored inside the workshop to prevent theft. They will be taken out during hours open to public

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My big 4s for this task:
Problem: There is no user guide to help the community navigate the work area.
Enduring issue: lack of resources and guidance to educate
Target Audience
-The MCC
The target audience is the MCC when they are the ones who are distributing these to the community.
User/Beneficiary:
-The public community
Desired outcome
My guide must coherently explain the product's use and norms surrounding the area to make it a safe and fluent experience.
Success Criteria:
-clearly explain the rules
-clearly explains the product
-clearly explains the expectations
-creates a fluent a safe environment

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PDF version
This is the same presentation as the powerpoint except it is in PDF form so it's easier to load.
Links cannot be accessed in this mode.

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PDF Version
Same as the other presentation

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Compelling Question:
How can a user guide incorporate key features to clearly provide the norms and expectations of my product to address the lack of guidance?
Supporting Question
What does a user guide need to have?
What service does my work area provide?
What would norms should my work area have?
How would a user area guide the users through my work area?

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Costs and Benefits of evaluating courses Refine Sheet

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Costs and Benefits of evaluating courses Refine Sheet

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The front of the whiteboard side

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There are wheels on the bottom of the board to make it easy to move around and stored in the workshop.

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This is a scaled representation of the whiteboard. The whiteboard will be on 1 side while a pegboard will be on the other side.

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My design can have an impact in Uganda within the community. My community workshop area offers educational opportunities to those in need for free. It uses the privilege of the MCC organization of having a bike workshop to create opportunities for the community. This alleviates institutional oppression by giving opportunities to those that might not be able to afford services. Additionally, the security and clarity measures of the timetable and user guide combats interpersonal oppression preventing conflicts and theft. I designed the community workshop area as indirect service to the MCC. The community workshop area directly impacts and service the community. It impacts the community when it addresses my enduring issue of lack of education opportunities. My product offers opportunities for increased knowledge with education opportunities from the materials I offered. My design can have an impact on the environment by combining the whiteboard with pegboard when it saves plastic materials that would be used for a toolbox. My entire design uses mostly environmentally friendly recourses such as wood and metal.

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First, I looked for precedents. I started researching for examples of user guides.
Link:
https://venngage.com/templates/infographics/tech-software-quick-user-guide-0787ae4c-cc6a-4085-a523-41c676e15c89

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There is a pegboard tool rack on the other side of the whiteboard. This meets my plan of having portable a tool storage that can be accessed by both the MCC and the community. This also meets my success criteria of enabling education opportunities and an environment that optimizes learning opportunity when it provides more accessible tools and materials that community can utilize to assist them. It creates an environment offers them tools and materials, alleviating the dynamics of systemic poverty and institutional oppression of having lack of tools and resources.

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My topic is focussed on improving the education opportunities. I will be separating my project to 2 areas. I will research between the courses and offer an analysis of costs and benefits for the course I recommend for training mechanics in the MCC. Additionally, I will work on the community aspects of education. I will work on designing education and access for the community. My ideas include having a budget bike stand, and simple tool set for the community to access outside of the workshop. There will be a designated time period for community access to the public. I also plan on other designs such as placing a whiteboard and library storage of bike repairing manuals and guides inside of the workshop.

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User Guide Data to Design table
Source:
Cloud Tutorial
Information
-A user guide is a step by step manual that guides the user
-Provides information of the product
-Usually used for programming, but can be used for a business
-Provides instructions
-Helps user navigate the product
Inspiration
I can create a user manual that uses a step by step to guide them through the time tables, folding table, whiteboard, tool racks, and budget bike stand.
Instead of only providing instructions, I will also provide norms and expectations to enforce security standards to my success criteria of creating a safe and fluent space for the MCC.

https://www.thecloudtutorial.com/user-guides/#:~:text=A%20user%20manual%20or%20guide,use%20or%20repair%20a%20product.

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These days certain intricate technical products require a step-by-step explanation and guidance for complex operational tasks. For such documentation, user guides are created to present the instructions or directions that help end-users understand the usage of a product.

Moreover, when it comes to administering technical information, these guides are incorporated in the knowledge base software of the company and are enormously helpful to retrieve any information. Let's understand what a user guide is and how we can build one in this digital age.

What is A User Guide?

A user guide, also generally called instruction manuals or end-user manuals, or technical communication manuals or documents is envisioned to assist individuals utilizing a specific system. It is typically transcribed by a technical writer. But in small-scale companies, these guides or manuals are written by product or project managers, programmers, or other technical teams.

User guides are usually associated with computer hardware and software and electronic goods; although they can be written for any type of product or service. Such guides include both a sort of written documentation and its related images. And when we talk about computer apps, it is customary that it includes a screenshot of the human-machine interface.

Also, it is often seen that hardware manuals include simplified and clear diagrams. Here, the language written is matched as per the projected audience's understanding, along with the jargons kept to the least level or elucidated meticulously.

Who Needs to Have a User Guide for Their Business?

User guides help you contract with customer complaints or frustration merely by imparting them the means to classify, comprehend, and untangle recurrent technical hitches by themselves.

Moreover, user manuals that are extremely helpful, rationally written, and easy to follow and understand make the clientele feel esteemed and drastically contribute to their satisfaction level, nevertheless multifaceted the product tends to be.

The businesses which focus on the following things need to have user guides:

1. Avail Potential Leads

Interactive user guides are truly versatile. It can be utilized to promote new products and campaigns to grab the consumers' attention and produce interest. Besides, with an improved user experience, you will avail more consumer loyalty and advertising word of mouth. As per PWC, 73% of customers believe that a good experience is crucial in inducing their brand loyalty.

2. Decrease Support Expenditures

An interactive user manual aids systematize customer support, as they respond to common queries that do not require decision-making or intelligence. By rendering self-service tools like tooltips and product tours on your website, the users follow directions while contacting your platform all at once. This will lessen forthcoming support calls and eradicate the requisite to generate additional user documentation.

3. Streamline Staff Onboarding and Training

An efficient employee onboarding procedure can increase employee retention by almost 82%. But traditional training is expensive and time-consuming. As a substitute, if you require to enhance your employee onboarding policy while decreasing the costs, you can use guides as online pages courses.

In this manner, new staff can learn more while functioning anywhere on any website or platform at any time and their own pace. By choosing CloudTutorial, you can produce online guides in your corporate wiki to form documentation plans, streamline training, and improve knowledge sharing in your internal departments.

4. Retain Consumers on Website

Owing to the cutting-edge competition in the market, it turns out to be critical to supply a remarkable customer experience. For this, the focal point is your website or page. If you need to persuade any new user, form custom-made welcome communications that display the importance of your services.

Also, you want to eradicate any confusion in users' minds and make it clear that your offerings are supreme before they get their attention shifted on a competitor's website or page.

Build an advanced knowledge base for your customers and give them answers fast - real fast.

Take your app and help center to the next level with CloudTutorial.
Sign Up Now For Free
Examples of Effective User Guides that Work

User guides are one of the most imperative parts of any product development. For the users to understand how the product functions, they act as reference type information to such guides. When it comes to digital services or products, these guides, sometimes described in the knowledge base customer service, are one of the finest ways to illuminate all details of the product.

The following are the examples of effective user guides that work well to determine the structure of a user guide:

1. Google

Google is the most well-known website on the planet. Whether it is Gmail or Search, millions of individuals get landed on its services every day. The organization owns several tools and products, and almost every product has its particular user manual or user documentation page.

The feedback strategy and common questions are carried through the Google Help portal. Here, you can find community forums for submitting feedback or questions and knowledge base style answers.

2. DigitalOcean

DigitalOcean is a cloud hosting platform for developers. Contrary to the traditional help pages, it maintains the user documentation or resources completely through its Community page. As the company name suggests, most of the support is presented by the large community itself. It contains questions on the forums, separate documentation pages for DigitalOcean products, and written tutorials.

3. Slack

Slack is considered one of the most prevalent communication tools across the globe. This platform aids billions of companies to conduct essential work-related conferences and discussions instantaneously. It presents numerous planning tools and features that increase business efficiency.

How to use Slack efficiently can be easily understood with its Help Centre documentation. In this way, you can utilize your user manual or internal knowledge base to assist customers to understand your product exhaustively.

4. Ahrefs

Ahrefs, a prominent SEO tool, administers its user documentation for apparently a multifaceted software product with much simplicity. The Ahrefs Help Center straightaway answers the queries that customers search for. It treats their complete documentation as a blog page, with detailed articles enlightening unique features of the products.

5. KnowAll

KnowAll is a prominent WordPress-based knowledge base theme. It helps in presenting their users' helpful answers and guides to various crucial queries. Here, the search results are displayed as a portion of the search form and are yielded in real-time. This saves users' a few clicks as they can search help pages associated with their keyword of interest immediately.

Benefits of Having a User Guide for Your Product

User guides or user manuals tell individuals how to utilize a product in a resourceful way. It includes data about the product's characteristics and highlights the main uses. With the help of these guides, the users can get all the needed information.
The benefits of having a user guide or manual for your product are as follows:

Possessing a steady point of reference information can eliminate a massive amount of stress from your customer support team.
For example, the questions that might take 20 minutes to answer can be resolved by directing users in the correct direction from the documented guide.

Customers are likely to bear in mind bad experiences more rather than good ones. Ensuring that the users get the most from your product by online user documentation on guides is one of the ways to avert them from getting dissatisfied or confused with your services.

The last abode users want to be is on a phone call with your customer support team after getting failed to understand the product.

A user manual that is easy to access can direct your customers through the most rudimentary to the most multifaceted traits in real-time.

Drawback of Creating a User Guide

A user manual or guide is a task-oriented document. It contains maintenance instructions, operating instructions, technical descriptions, drawings, diagrams, and flow charts. It may not sometimes serve the purpose despite documenting the information on how to use or repair a product.
The following are a few drawbacks of creating a user guide:

The users' guide creation is a time-consuming procedure. Besides, it requires a persistent review which also takes too much time.

There is no room for initiative and discretion amongst the team members.

When these written user guides, provide procedures and instructions, then there is barely any possibility for upgrading or altering it.

The individuals are bound to follow the prescribed processes in the implementation of a task.

The accumulation of guides requires considerable costs. It is expensive, small-scale businesses cannot afford to have them.

Create a User Guide: The 10 Step Guide

A user manual or documentation instructs customers about a particular product as well as educates them on how to make use of the product's features efficiently. Creating a user manual is a huge responsibility as the whole document would be utilized by those users who are dependent on it to supply them with proper instructions that they could follow.
The following 10-step guide would help you create a user manual or guide for your business:
Step 1: Recognize the Audience

You are halfway home if you get an understanding of who your audience is while creating user guides. Such identification of the audience aids you choose what sort of information is needed and how it must be presented. It also helps you to decide how much detailed info you require to include in the guide.

For example, a user manual or guide for a microwave can comprise technical phrases without any definition if the audience is professional technicians, but that cannot be the scenario if the audience is an end-consumer.

Step 2: Express the Aim of the User Guide

You ought to ensure that you recognize what the guide's readers require to learn to use the item. A big difference can be ascertained between forming an instruction guide that emphasizes elucidating how to use a product versus how to repair it.

For example, if you are writing user documentation for the hairdresser who will utilize a new hair straightener model, it is very dissimilar from making documentation for the objective of instructing how to repair or service the hair straightener.

Step 3: Classify the 'How-To' Steps

You must begin your initial draft by building a list of the steps that someone requires to follow to execute whatsoever tasks the documentation is intended to elucidate. Then you use this list that you have created in the body text and try carrying out these tasks yourself.

In this way, you will gauge whether the list is adequate or it requires a few alterations. Keep revising the guide's instructions until it becomes easy to follow as documented.

Step 4: Validate the Documented Steps

The latest draft thus prepared must be incorporated in the 'how-to' body text of the guide. Here, the usage of technical writing skills to interpret the draft into this section is beneficial. You can begin with a comprehensive list of materials or resources laid out so that it will become simpler for your readers to extract what info they require. For the steps described, use bullet points and numbered lists that will help the users follow the documentation step-by-step.

Step 5: Create Suitable Graphics

After the steps have been defined, study where the graphic elements must be positioned so that they can assist users to follow and implement the guidance. You can develop suitable graphs, illustrations, or charts to include in the transcript in conjunction with the steps.

Placing the graphics aptly will make readers confused about the portion of the written guidelines relate to which image. In case you are not able to create the graphics by yourself, you can work with a graphic artist or an illustrator.

Step 6: Document Other Segments

Once the chief portion of the user manual has been well-documented, focus on constructing the other segments of the subject. Here, you will require an introductory and a conclusion section.

Introductory Part: Usually, the introduction segment of a user manual begins with a general product overview and a message of gratitude to customers for choosing their product.

Conclusion Part: The conclusion section ends with information and related details on how to communicate with the company. It also comprises warranties, license agreements, safety notices, and disclaimers that might be required.

Moreover, it can be advantageous to contain troubleshooting procedures and/or frequently asked questions ( FAQ format) sections.

Step 7: Be Concise and Comprehensive

User guides need to be concise as well as comprehensive. The sections included in the guide must be written in a technical writing style. Here, the focus should be on transmitting maximum data in as limited words as possible. If a process can be described in a few sentences or directions, then there is no need to be wordy and make the guide lengthy.

Be concise by getting straight to the problem and answer all significant items that require to be addressed. Remember, excessive words can create information overload.

Step 8: Format for Easy Readability

Having all the important information that the users need is crucial for user guides. Also, this document must be easy to follow and user-friendly. For this, consider the below-mentioned points that help format the guide for easy readability:

Do not use a font size less than 10-point. Depending upon your readers, you may require to utilize a larger font size.

Select a proper font style. Usually, it is preferred to choose Calibri or Arial, particularly for chapter titles.

The steps must be presented in the format of a numbered list.

Utilize table form and/or bulleted lists to highlight vital data or information.

Insert headings to highlight shifts from one segment to another. Comprise sub-headings inside the headings' segments as desirable.

Step 9: Include a Table of Contents

A table of contents is important while forming what tips on documenting user guides you must keep in mind. Most of these guides utilize a table of contents along with the title page to depict the arrangement of its set of instructions or information.

Such a table will assist the readers throughout the guide. Furthermore, it will aid the customers to find answers to the queries they are searching for very quickly.

Step 10: Verify the Accuracy, Proofread, and Get the Guide Reviewed

Ensure that the information contained in the user guide or manual is accurate and error-free. The directions must express how to follow a particular procedure or utilize specific equipment. You ought to check the order of the steps, clarity of the language, and the terminologies included.

Proofread cautiously to confirm that your user manual is free from any punctuation, grammar, and spelling error. Typographical mistakes could confuse the readers. It also reflects poorly on the company, product, or brand.

When you consider that the guide is prepared, make someone else review the document. Ask her or him to try and follow the directions as if she or he were a member of the targeted customers.

In this way, it yields feedback about the format and content of the overall guide and whether the guidelines require any adjustment or not.

Build an advanced knowledge base for your customers and give them answers fast - real fast.

Take your app and help center to the next level with CloudTutorial.
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Points to Reflect On While Writing a User Guide

An effective user guide or manual provides customers quick answers to their inquiries that they might possess about a certain product. The end-users searching for data do not want to identify the greatest and latest product features.

But, in reality, they want to understand how to finish the tasks. Technical writing should aim at user tasks and the conceptions that support these tasks. The following are some of the points to reflect on while writing a user guide:

Present directions as step-by-step processes

Elaborate what are the functions and how a user can use it

Make sure that the writers are a vital part of the product design squad

Write the user manual in synchronization with the product's formation timeline and not under the pressure of the shipping time limit.

Ensure that the writers get the product, understand, and utilize it as they document

Consider the requirements of disabled users and supply alternative guides or manuals in large print, Braille, or audio.

Offer preface, appendixes, glossary, index, and how-to steps

Make effective and purposeful use of color, diagrams, and pictures

Insert a help-line contact details

Make use of a single language and that too in active voice

FAQs

Conclusion

From this blog, we can examine that user guides must be produced, designed, and supplied in a manner that is most helpful to your end-users. With CloudTutorial, create your user guides that diminish the time and effort it takes for any consumer to understand your product.

A well-instructed, organized, and clear user guide will set your users on their path to utilize your product to its utmost potential. This will also save much time for your service team and they can pay attention to other critical matters.

Create a test article NOW!

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What is a User Guides and How to Build the Best User Guides?

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These days certain intricate technical products require a step-by-step explanation and guidance for complex operational tasks. For such documentation, user guides are created to present the instructions or directions that help end-users understand the usage of a product.

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Objects and tools can hung on the hangers on the pegboard.

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Throughout the precedents and source, I started answering my questions. I only researched for the first supporting question because I can answer the rest of the questions from going back to my design process.

Compelling Question:
How can a user guide incorporate key features to clearly provide the norms and expectations of my product to address the lack of guidance?
A user guide for the community work area can utilize visuals, tutorials and explanations to set up a clear overview of the product and rules of the work area. This clarifies and addresses the enduring issue by providing coherent information to guide the user.

Supporting Question
What does a user guide need to have?
-A step by step instructions
-Overview and explanation of product
-Norms and expectations

What service does my work area provide?
-Educational materials and opportunities
-Bike repairing tools and services
-Workspace containing a work bench, budget bike stand, whiteboard, tool rack, and repairing manuals.

What would norms should my work area have?
-Users only use this space during community hours according to the time table
-Users reset all materials and tools to ensure safety and security
-Users must not interfere with the work of the MCC during work hours
-Users must check in on the check in sheet before accessing any supplies or services to prevent theft and increase security. When they leave they must check out.

How would a user area guide the users through my work area?
-A step by step tutorial guide of each part of the area
-Explanation of each product
-Norms and expectations of the area
-information on open and closing time table system

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The mounted workbench can be collapsed to clear the area for more space and opened when it's needed. The table will consist of a tabletop that 1.2 meter by 0.8 meter and a 0.5 meter folding bracket. The bracket will be nailed into the wall and the tabletop will be nailed into the brackets. This meets my goal of creating a workbench that optimize learning opportunities for the community while being space efficient. This meets my success criteria of increasing knowledge and skills when it offers an area to the community that they can use to improve their repairing skills. It also meets the success criteria of having secure and safe space when the foldable table can offer extra space when folded for more safety while operating on a bike stand. This is secure when there is a space for the community outside, so it doesn't interrupt the work flow of the MCC when they are occupying the main workshop.

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There will be a bracket mounted in the wall that can be folded to collapse the table and expanded to open the table.

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This is a hanging book bag that can store repairing guides and manuals that can be accessed by the community and MCC. The bag can be hung on the pegboard with a peg hook.
Price: $24.39 USD
The link to this product can be found in the materials list.

This design meets the success criteria of improving knowledge and skills when it offers study materials and resources to the community that is accessible. This combats the economic poverty and lack of resources. It offers support to those who seek educational opportunities at a free price.

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This time table can be downloaded and printed. It can be placed at the MCC to show inform public if the MCC is open to the public or when it will be open to the public from the week.

This meets the success criteria of security and safety when this shows the community when it is open to public so the community will not interfere with the MCC during times where it is closed. It provides assurance to the community of when it will be open during the week, so MCC knows when to monitor the communities work and offer services when they are working in the community work area.

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My idea:
-I will make an infographic user guide
-It contains visuals and step by step tutorials of the work space
-It clarifies the product instructions and usage
-It suggests the rules and expectations

Plan:
1. I will create an infographic on Canva
2. I will add the core concepts to the user guide
-step by step tutorial
-explanation of product
-norms and rules
3. Add visuals and organize the guide
4. Publish the user guide

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PDF version

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Demonstration of how this this time table works. This is an example of how this time table can be filled out.

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This is the same materials list as the one for the plan.

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Here is my User Guide for my work area!

I created a user manual successfully for the community work area. It includes the components that I stated in the plan such as the step by step tutorial, product description, and norms list. This meets my success criteria when it clearly states the rules and expectations when the user is occupying the work area. The overview clearly explains each product in the community work area. It creates a high security environment when it clearly guides the user through using the area and prevents confusions that can conflict with the work of the MCC. Since the user guide meets my success criteria, it addresses the enduring issue of unclarity.

Success Criteria:
-clearly explain the rules
-clearly explains the product
-clearly explains the expectations
-creates a fluent a safe environment

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My design can impact my intended user by creating a design that improving education opportunities. The community workshop area impacts the target audience of the coaches and MCC organizers by offering them a design that can support educational opportunities for the community. The community workshop area impacts the user and beneficiary of the community when it meets my success criteria of offering educational opportunities and increased skills and knowledge. The design offers the community power to fix their bikes and learn repairment knowledge for free. It increases privilege for the community, fighting against oppression. This design can impact the designer of the MCC by offering them a clear construction plan and idea to work with. My comparison of courses presentation offers research service for the MCC. This part of my design impacts my target audience of the MCC by creating a clear comparison of the 2 courses and making a recommendation. The research fights institutional oppression of less advanced education courses in Uganda. By researching the costs v. benefits of the foreign advanced mechanic courses, it creates education opportunities for my users/beneficiary of mechanics from the MCC who require advanced training. Since I created a comparison of courses and recommendation, it creates clarity for the designer of the MCC to choose the course for the mechanics who desire advanced training.

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This project over the course of the last 3 weeks has impacted me in a significant way. I learned how to apply the design cycle to an organization. I learned to become a better designer while developing and planning. I enjoyed working and creating a product that would create significant impact for those in need. Overall, this project has made me better at planning and generating ideas to create sophisticated designs that can be applied to real-world scenarios.