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2024 Strategic Principle - UNFORGETTABLE MEMBER EXPERIENCE

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2024 Strategic Principle - UNFORGETTABLE MEMBER EXPERIENCE

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2024 Strategic Principle - PROFESSIONALS SERVING PROFESSIONALS

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2024 Strategic Principle - PROFESSIONALS SERVING PROFESSIONALS

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professional black waiter serving a professional

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teamwork is about respecting everyone

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51%

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Hospitality is a Dialogue not a Monologue

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Hospitality is a Dialogue not a Monologue

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What exactly is KOFISI product?

values

highest standards

enabling productivity through high class hospitality

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Battler, Helper, Thinker - quiz

Active Listening

Empathy

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applied across any action FOH or BOH

"service is about keeping the lights on in a space, whereas hospitality is about helping you shine a light on your idea"