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Present Wix Chat suggestion:

1. Wrap-up issue solution

2. Add transition to suggestions

3. Connect it to the suggestion and present it

4. Encourage to implement

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IQ, Small Talk, Compliment, Transition to suggestion

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IQ, Small Talk, Compliment, Transition to suggestion

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Edit me

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I noticed a warning in your account

Do you know you're not connected to Google?

I noticed that you haven't added a Blog yet.

Just for your information, you can connect your FB page to inbox

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Hi, Alona thank you for waiting. I checked the back office and also your dashboard. Thanks to your updated documents your Wix Payments is now active!

Awesome! you mean I can open my online store now?

Yes! absolutely. So tell me, have you advertised your opening yet? I'm sure people are curious

Just a few friends for now, and since I have gone live, announcing that we will open soon, a few have been looking in.

Sounds great! You know we have a free feature in Wix --It's called Wix Chat.

It lets you communicate real time with your customers while building up to your launch but also to answer questions when your online store is finally open.

I'm not sure

If you have some time, we can enable Wix Chat together. I’ll be happy to guide you and to help you along the way. I will teach you how to disable it too if  it's not to your liking.

Sure, let's do it

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1. Add a transition to suggestions (after the issue solution)

2. Compliment the site and connect it to the suggestion

3. Present Wix Blog Suggestion

4. Encourage to Implement

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Related Article

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Let's check the site and think about a compliment you could give

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DAISY SHELDON

I wholeheartedly recommend Daisy Sheldon Embroidery, having Daisy embroider my wedding veil has been one of the best experiences of planning my wedding and she has exquisitely crafted the veil of my absolute dreams! When I received my veil, I was overwhelmed by her stunningly beautiful embroidered design, it is truly a work of art, she is so talented! I am absolutely thrilled with my veil, it is such a special heirloom piece that I will treasure forever and I really can't wait to wear it on my wedding day!

| Katie Rhodes |

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Embroidered Wedding Veils by Daisy Sheldon UK

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Get swept off your feet with breathtaking handcrafted wedding veils by Daisy Sheldon.

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Related Article

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How this happens on a call

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It'll take just a couple of minutes to create a profile, and I'll gladly show you the process while we're in the chat/ on a call! How does it sound?

...

Great! Please click here to access the Google Business Profile tab and click "Start Now":

"screenshot"

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- Be proactive

- Check what is needed for implementation

- Call to action

- Mention it's fast and free to use

- Guide the user step-by-step till the end

- Check user's progress

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Creating a profile or connecting your existing one will help to attract local traffic, gain insights into how your customers find you on the web, and manage customer reviews which can help to increase selling tickets for your events

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I'm sure it's a great idea for your business to set up a Google Business Profile

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I see that you organize events in your town and promote them with your website

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Tell the user what exact value this feature has. General values:

- increase traffic

- increase sales

- improve communication relationships with clients

- help manage the site easily

- develop the site

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Explain the user what this feature does, how they can use it. Use the info from USP and article

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Use the info you learn about the site to show the user how did you come up with the idea this feature is relevant

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Get curious (users love to talk about themselves), speak about something you have in common, smth you find attractive on their site, etc.

Turn on Active Listening

Topics example

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Open-ended (what? when? how?) questions about Business vision; Site goals (USP Overview); Current challenges; Tactics for growth, etc.

Example

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Compliments must be specific, sincere; compliment something you like on a user's site, something they achieved, their goal/mission, etc.

Example

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+ Familiarization

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Suggestion Implementation / Walkthrough

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Suggestion Presentation

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Closer

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"I'm glad we managed to solve the issue!

I also want to share one small tip for your site development, while we are here in the chat/on a call. What do you think?"

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Issue Solution

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"I'm going to open your account and check the issue with the automation. Please allow me no more than 5 min

+ Once we discuss the issue I'd also like to share with you the suggestion for your business growth"

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Issue Acknowledgment

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Opener

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USP is locked

The user is irritated/frustrated/angry during the whole conversation

Offline escalation

User leaving Wix

No sites in the account

Soft transfer on calls

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Issue is resolved

Issue resolved itself or the user did it (e.g., a local one)

Chat/Call transfer, a user's mood is Ok

The request is S&F/FR, their reaction is neutral/positive