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My company develops their own ai, and encourages employees to build their own chatbot. And with every chatbot created, you have the option to publish and share it with people in the company. I really liked this because it becomes a practice for collective intelligence (you may say scaffolding) and ownership. The challenge i'm experiencing is access to them, since there are so many, I find it hard to find very specific use for each, (thinking, i must use this chatbot for this specific purpose) so I ended up prefer using a more general chatbot over the other. - Annie

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The only chatbot that I have used before is ChatGPT, but I have heard about more advanced chatbots that are being developed such as Khanmigo or Socratic. These chatbots are known as "socratic chatbots" and are unique because they are designed to use questions to promote inquiry-based learning. In my opinion, product like MATHia or Squirrel AI show the potential of using AI in education and I am looking forward to seeing how chatbots evolve even further in the future.

Tim Lee

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Chatbots have been helpful in some of my writing activities. It has been helping me save some time in writing emails or in summarizing long topics. However, despite its advantage, I am mostly aware of how it can negatively affect my skills or how I can become too dependent on it. This is why I limit tasks that are chatbot-allowed and those that are not. What I like most about chatbots is their assistance in grammar and in sentence construction, which I can say that I learn a lot from. The tips are super helpful. - Sinsi Jiang

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Chatbots are a challenging area in K-12 education at the moment. I have tried to use the one in Quizlet, for example but I've had varied levels of success with it. Learning is highly contextual and I find that sometimes these tools are lacking those contextual factors to make the information being presented meaningful for students. Since I haven't been in a classroom for a year now, perhaps these tools have changed as there are seemingly more of them now that can use course materials in LMS platforms to contextualize what it is telling you. Admittedly, I haven't explored many MKO Chatbots recently to compare, but I have found it challenging to use traditional LLM's effectively with students because of their propensity to want to give you the answer.

-Mark

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I don't use AI or chatbots in my classroom, as I teach grade 1. However, now that I think about it, I think we, as teachers, have to answer many of the same questions over and over again and I think an AI chatbot assistant would be incredibly to help kids with those low-level questions (such as what page are we on, or, can we use marker for this?), which would free me up for helping students with developing their skills and growing their content knowledge. Your OER and your chatbot convinced me that there is definitely potential and a market for LLMs or chatbots that focus on developing capability rather than the current models on the market.

-Anna

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Chatbots are definitely becoming more popular and prevalent in my field as I'm closely involved with customer support and managing support resources like Help Centres for teachers. I generally think this is a great trend because automated supports are usually pretty good at solving the most common issues that don't require extensive troubleshooting or investigation. This is a win for everyone because users can get their answers more quickly and organizations can devote more resources to product development instead of user support. The downside of this trend is that it encourages organizations to rely a little too heavily on inexpensive but impersonal solutions to the hurdles that their users encounter. There are few things more frustrating than getting stuck in a loop with a chatbot - especially mid lesson when your technology isn't cooperating.

-Ken

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Hello, Chatbots are increasingly being used in the public sector as a way to introduce ourselves to different topics. In healthcare, we wear multiple hats, our initial hat is healthcare but we may also wear business administration hats and we may wear education hats at the same time. It's difficult to keep up with all the information or recall information on a topic that is just outside your scope. We use co-pilot to ask general questions or to help with formatting as a way to be more efficient and use our time accordingly.

So far it's been quite ideal. Tasks that generally would take us hours (formatting excel) because of our low skill levels would take seconds now. Chatbots are helping us meet the need of being many places at once.

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I've been thinking about chatbots a lot lately - GPT especifically. I find myself using it a lot for work tasks that are tedious, like email writing. And while I do think its a great time saver, I find myself more and more dependent on it and struggling to do it without that "help". I can definetly see that the "muscles" you don't use because of the help of an AI, become weaker.

On a more educational environment, Powerschool's LMS is a partner I work with, and they've developed a chatbot to help students, as a tutor, that is very alligned with what you've presented here. Teachers can choose the kind of answers they'll get - a more investigation focused tutor or a socratic tutor. The bot will only base its answers in educational content, textbooks, etc. I think that is the "right way" of using these technologies. -- Victoria T

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My students have started using ChatGPT and Copilot regularly to complete their assignments, reports, and homework. While I do not prohibit the use of chatbots or AI, I have warned them that resorting to such tools right away without giving themselves a chance to use their own minds or apply critical thinking is to their detriment. I have showed them how chatbots can be a great companion tool to their learning, but have advised them against letting this kind of technology do everything for them. As I teach ESL, the biggest problem with the use of chatbots is students simply inputting their Japanese responses and asking the bot to translate it for them. I have also "caught" students submitting written work/speech scripts as their own when it is actually AI by double-checking the content and inputting the same prompt with the resulting response being almost word-for-word what the students have supposedly written themselves...

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This topic is very timely because I work on a team that supports educators by offering tech support and managing a suite of resources like a Help Centre and some in-app supports. We are actually meeting with Salesforce this week to investigate the possibility of using a chatbot to add another layer to the supports we provide. I strongly believe that chatbots can be a great resource for educators who are often short on time and can't wait for an email response - even fifteen minutes is too long - while experiencing an issue with their students. Chatbots do have limits and can only do so much but for common and straightforward issues, they are perfectly capable. My only fear is that they might come across as impersonal and could undermine the authenticity of our team's approach to supporting teachers - we are all former educators so this authenticity is a core value for us.