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Behavior: Being Punctual

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Challenge: Traffic could arise so to let your team know and estimation arrival time

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speak clearly, confident

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Behavior-confident in what they do, reliable, adaptable, proactive and takes initiative, knowledgeable, leadership to follow through

Challenges- scared to address a problem-> get more comfortable asking questions,

difficulty stepping out of comfort zone->should practice stepping out of the box and communicating,

not everything is predictable->they must come up with multiple solutions, acknowledge not everything has an straightforward answer answer and figure out a positive outcome

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Responsibility: Being able to communicate efficiently and gain the trust of patients and doctors

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Behavior: To take incitive without being asked and to cross reference/check your work it is as accurate and clear as possible

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Challenge: You could be having a bad day so take time to breathe to center yourself and be as calm as you can

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Be fully attentive to what the person is saying, use complete sentences, clear and neat writing, correct punctuation.

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1. A person that has completed this kind of training should show a high level of responsibility and understanding. Also being able to adapt during high levels of stress in the work place. Being able to openly admit to mistakes and taking in feedback the good and the bad.

2. At this level a person can be faced with many challenges when it comes to meeting expectations and dealing with patients. There are many obsticales one might have to face when working in the health care industry. They can overcome this by working as a team with your coworkers and having clear communication between one another.

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Going above and beyond and remaining positive but also professional, proper grammar, and active listening skills.

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challenge: The patient has trouble hearing and is already not feeling well.

Make sure your body language is appropriate and speak loud enough and slow enough without using any slang so that way the patient can hear you in what their next steps into their appointment are and offer them a drink of water to help them relax.

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In healthcare or a training program, someone applying this skill would consistently communicate any challenges or delays promptly to their team or supervisors. They would take responsibility for their actions, actively seek solutions, and demonstrate a commitment to learning and improving patient care or their own skills.

They can overcome this by building confidence through practice, seeking support from mentors, and focusing on the positive impact of transparency and accountability on team trust and patient outcomes.