# data[].attributes.headline
Scanner required to have digital copy of ID

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Scanner required to have digital copy of ID

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Secure enough to be relatively sure without creating unnecessary barriers 

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Secure enough to be relatively sure without creating unnecessary barriers 

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Potential for many pain points causing disengagement with service

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Potential for many pain points causing disengagement with service

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Having the correct ID documents - expectation of several photo ID documents to hand can be difficult

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Not comfortable disclosing copies of personal information

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Not comfortable disclosing copies of personal information

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Giving citizens option to prove ID in different ways e.g. diff docs, and through different means e.g. online/f2f

# data[].attributes.subject
Giving citizens option to prove ID in different ways e.g. diff docs, and through different means e.g. online/f2f

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Implementation of "Remember me on this device for x number of days"

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Implementation of "Remember me on this device for x number of days"

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Ensuring documents supplied are not fraudulent

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Ensuring documents supplied are not fraudulent

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Making sure that the necessary checks are in place to avoid identity theft

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Making sure that the necessary checks are in place to avoid identity theft

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Could be someone verifying ID on behalf of someone else 

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Could be someone verifying ID on behalf of someone else 

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Using knowledge based verification questions in lieu or ID documentation

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Using knowledge based verification questions in lieu or ID documentation

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(also a challenge for the business)

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Identifying individuals visually rather than through the upload of different docs.

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Identifying individuals visually rather than through the upload of different docs.

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Be clear on why certain pieces of information are being asked for

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Be clear on why certain pieces of information are being asked for

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Facial/fingerprint recognition once identity has been confirmed

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Facial/fingerprint recognition once identity has been confirmed