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https://www.youtube.com/watch?v=BtYEXw7_3r4

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Last day of my internship!

Since today is last day of my internship, so I need to follow up with the owner of homestay Wakaf Che Yeh and Aimuni Homestay. I need to confirm and finalize everything with them regarding the booking for 20 July that has been made yesterday.

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Today, I need to call the Wakaf Che Yeah Homestay and Aimuni Homestay to make a booking for 20 July 2017. Both of the homestay is located in Wakaf Che Yeh, Kelantan.

Then, I learnt  the Top 10 shopping places. Those are:

1.    New York

2.    Tokyo

3.    London

4.    Kuala Lumpur

5.    Pari

6.    Hong Kong

7.    Bueno Aires

8.    Vienna

9.    Dubai, United Arab Emirates

10.  Madrid

Then, there is a farewell for me since today is my second last day as trainee and in as to welcoming for Ramadhan Al-Mubarak.

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Today, there is not too much work that need to be done. I'm just doing a daily basic works like make a photocopy of a few documents and scanning. Then, I helped in account department to sort up a few documents.

After lunch, I learnt regarding  types of tourists. Those are:

1.    Leisure tourists – travel for pleasure, own pace and own expenses, usually fly on economy class

2.    Business tourists – travel due to jobs, fixed travel deadlines, paid expenses, may travel on first class, business class or economy class

3.    Specialized tourists such as stopover holiday tourists, medical tourists, mature tourists, special-interest tourists

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Today, I’m interviewing Sales and Admin Executive cum my supervisor as it is requirement for my video presentation. The interview was running about 5 minutes. Then, I have a discussion with Miss Anna and Miss Waniey regarding the issues that always arise in tourism industry.

After lunch, I make some search regarding the 10 P’s in travel marketing. Those are:

1.    Product

2.    Price

3.    Place

4.    Promotion

5.    People

6.    Packaging

7.    Partnership

8.    Programming

9.    Positioning

10.  Planning

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Today, I and another trainee helped Miss Maria to make a filing. Then, I just do a daily basic works like make a photocopy of a few documents and scanning.

After lunch, I helped account department to arrange all the documents regarding the cash voucher into the file. After that, I make some search regarding the issues that may arise during event and festival. Among them are:

1.  Image and identity of community

Existing image and identity of the community

Festival/event - Match/strengthen and creating new image

2.  Branding and theme

Parallel with the image and identity?

Single brand or multiple and significant of the theme

3.  Sponsorship

Private/ public

4.  Collaboration and partnership

Matching/synergy and strength of partner

5.  Marketing and promotion

Right tools and right time

6.  Coordination

Network and participation and scenario planning

7.  Event size versus facilities and infrastructure

8.  Security

Size of personnel and training

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Off day

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There is not too much work that need to be done as for today, the operation hour is only at 1 p.m.

I just do a daily basic works and help the other staff to make sure that the works that need to done before holiday is finish.

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Today, we need to clean up at the top of the office.

After lunch, I learnt regarding a new approach to HR in tourism industry. Those are:

Staff as cast, as performers

Create challenging inspirational jobs

Create ‘flow’ working experiences

Recruit outgoing, enthusiastic people (emotional labour)

Leadership is critical – inspiration not control

Avoid scripts – use screenplay and scenarios

Empower – lots of little surprises

Promote industry as challenging, creative and inspired

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Today, I just do a daily basic works like make a photocopy and scanning a few documents.

After lunch hour, I make a some search regarding how to designing a tourist experience. Those are:

Understanding the characteristic of destination

Understanding the experience seek by the visitor

Define the experience to offer

Establish the features of experience

Consider the visitor as experience co-creator

Design service blue print

Then, we were told to wear a casual shirt for tomorrow as tomorrow we will together need to clean up at the top of the office.

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Today, I tidy up the brochure at the rack since it is untidy. Then, I just do a daily basic work like make a photocopy of a few documents and scanning the documents.

After lunch, I have a discussion with Miss Maria regarding the top 10 places that should be visit at Langkawi.

1.    Kota Mahsuri & Makam Mahsuri

2.    Dataran Helang

3.    Laman Padi

4.    Kereta Kabel Langkawi

5.    Jambatan Udara Langkawi

6.    Underwater World Langkawi

7.    Taman Burung Langkawi Bird Paradise

8.    Air Terjun Telaga Tujuh

9.    Taman Buaya Langkawi

10.  Pekan Kuah

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Today was a hectic day. I need to go to Stadium Batu Kawan, Penang due to PLKN participants has ended their training period.

I was paired with Miss Waniey. Since our work at Stadium Batu Kawan was finish at 2 p.m., we do not need to back to the office.

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Today, I helped Miss Maria in order to finish up a few things since tomorrow is the day for PLKN participants to be pick-up. Then, I follow Miss Waniey to the bank to exchange the money. After came back to office, I help account department to count the money where it will be given to the participants. The money was divided into 7 areas.

In the afternoon, I need to go to the camp of PLKN (Kem Bukit Besar, Kulim and Kem White Resort, Penang) to settle a few things like manifest which contain a list name of the PLKN participant

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Off day

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Today, there is not too much work at office since the operation hour for today is only at 1 p.m. I just do a daily basic works like helped the staff to make a photocopy and do a scanning of documents.

Then, I helped account department to make a filing of a cash voucher.

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Today, I helped Miss Maria in order to prepare the file for each worker. Each file for an area which has been determine for a worker. Then, I need to make a photocopy of a few documents which need to be put into the file.

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Emergency leave

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Emergency leave

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Emergency leave as my sister was admit to ICU for critical astma

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Today, I just helped the staff with a daily basic works like make a photocopy, scanning, and faxed the document. Then, I make some search and learnt about how to setting up a tour operating / travel agency business.

1. The name of the company must put Malaysia My 2nd Home (MM2H) as a part of company’s name.

2. Types of businesses licensed:

Tour operating business

i) Inbound tourism

3. Applicant must provide a working paper which include:

- Objectives of setting up the company

- Business target groups

- Marketing methods

- Background information on board of directors (with supporting documents)

- Networking /business contact letters with foreign travel agencies (if applicable).

4. Total of paid-up capital held

Malaysians

Foreign equity (individuals) is limited to a maximum of 30% (Non ASEAN countries) or 70% (ASEAN countries - Singapore and Combodia) and 51% (ASEAN Countries other than Singapore and Combodia)

However foreign companies are allowed to hold 100% equity for inbound license only.

5. Paid-Up Capital Requirements:

A minimum of RM50,000.00 is required for all locations

Companies with foreign equity ownership are required a minimum of RM250,000.

 Companies with 100% hold by a foreign company ownership are required minimum of RM500,000.

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Off day

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After having breakfast at Hotel Sentral, at 9.00 a.m. we depart to Johor Premium Outlet (JPO). Then, we depart to Kuala Lumpur since the customer request to shopping at GM Klang. At 8.00 p.m., we depart to Sungai Petani.

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At 6 a.m., we stop at R&R Machap, Johor. The participants were given 1 hour and a half for them to having baths, prayers, and breakfast.

At 7.30 a.m., we depart to Johor Bahru and proceeding to Singapore.

At 10 a.m., we arrived at customs and immigration checking. After the affairs at customs and immigration were settled, the journey was proceed to Bugis Street Singapore (China Town).

Then, we having our lunch at Kampung Glam and perform Zohr and Asr prayers at Masjid Sulthan. After that, the journey was proceeding to Pulau Sentosa.

At 8.30 p.m., we visit the Merlion Park since we cannot make it on afternoon. At 10.30 p.m. we depart to Johor Bahru and check-in at Hotel Sentral Johor.

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I helped Miss Anna to make a photocopy of a few documents. Then, I send it to a nearest shop to be binding. There a farewell in lunch since there is one practical student has ended her industrial training.

I worked for half-day because I will join for the trip to Singapore.

At 9.00 p.m., we depart to Singapore from Sungai Petani.

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I just found there is a few mistake in the itinerary to Singapore. Then, I make a correction towards the itinerary and give to Miss Anna to be checked. After that, I make a photocopy of a new itinerary.

I helped Miss Waniey to make a web check-in for customer.

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Today, I helped in account department to make a filing of a cash voucher. Then, I need to fill the white card and write down the name and the detail of the participant to Singapore.

After lunch, I make a photocopy of the itinerary to Singapore for 80 pieces.

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Labour day

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Off day

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Today, the operation hour is only at 1 p.m. There’s nothing much to do since today is Saturday. I just helped account department to make a photocopy of financial report for 8 set and help the other staff with a daily basic works.

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Today, I need to search another homestay nearest to Wakaf Che Yeh. Then, I need to make a call to Farm In The City, Seri Kembangan, Kidzania Kuala Lumpur, and Wet World Water Park, Shah Alam to get the entrance fee for adult and child on price agent and at once, to apply contract rate.

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I was asked by Miss Anna to make a call to G Times Inn Hotel Penang, Good Hope Hotel, and M Hotel Penang in order to ask the price for every each unit for Twin Rooms, Triple Rooms, and Quad Rooms.

Then, I need to search an apartment nearest to Batu Feringghi for 44 pax. After that, I just help the other staff with the daily basic job like doing a facsimile, Photostat a document, and scanning.

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Today, I need to type a list name of group trip to Singapore on 4 till 6 May 2017. There 79 people who will go to Singapore for a trip. This is including 1 infant. Next, I need to fill the white card on behalf of the participants.

After lunch, I need to search a homestay nearest to the Wakaf Che Yeh Market. Then, I make a call to the homestay in order to make sure if the homestay is available or not based on the date given.

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Today, I helped account department to make filing of cash voucher for March.

Then I learnt regarding the importance of attractions. There are three primary functions for the development of tourism destinations:

1.     To entice people to travel to a destination to enjoy the services offered

2.     To create images and symbols for publicizing destinations

3.     To help development of other tourism services such as transportation, lodging, and food distribution

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Off day

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Off day

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Off day

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Today, I just helped the staff with a daily basic works like make a photocopy, scanning, and faxed the document. Then, I learnt about:

1.    Festival and events – important elements of cultural tourism resources

2.    Education and training – for staff and qualified human resources

3.    Duty free shops – provision of shopping facilities at vantage points as one of the most important tourist attractions because tourists regards shopping as an unavoidable activity on their holiday trips.

4.    Theme parks and amusement parks- the finest tourist attractions for all categories of tourists; to spend time and relax using the facilities and amenities in the park

5.    Guiding and interpreting services – called as a cultural ambassador of a country ; act as a companion, leader and caretaker. Image of the destinations is created by the guide’s explanation and rendering the information

6.    Services for insurance, foreign exchange and credit cards – most vital ancillary services for financial services to ensure a comfortable travel

7.    Voucher for incentive package tours – funded by the companies for their employees to undertake holidays with family members. Its meant for employees, dealers and consumers as reward for their achievement.

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Today, I learnt about the reasons why Paris is the City of Love. These are the reasons:

1.    Because of the Eiffel Tower - Eiffel Tower is lit up in an amazing way and 20,000 lights twinkle for 5 minutes on the hour, every hour

2.    Because of the lights - It’s not just the Eiffel Tower that is bathed in a sea of lights at night – it’s all Paris.

3.    Because of the padlocks - one of the most romantic places in Paris. It is because until lately thousands of loving couples have vowed their undying love here – with the help of ‘love padlocks’.

4.    Because of the foods - France is a true Paradise for anyone who likes to eat and values great cooking. The French are true masters of the art, especially when it comes to sweet dishes.

5.    Because of I love you - The wall of love is a must-see for any loving couples visiting Paris.

Then, after lunch I helped Miss Waniey to make a filing of the documents. Next, I need to make a call to Sungai Petani immigration department in order to ask regarding group passport. Group passport can be used only once at a time. The minimum number of people for gropu passport is 5 persons.

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Today, I helped Miss Nadiah from account department to make a label for a file of Mobile that has been used by transport coordinator and bus driver.

Then, I learnt about the 20 benefits of travel insurance. Those are:

1.    Overseas emergency medical assistance

2.    Overseas emergency medical and hospital costs

3.    Accommodation and travel expenses

4.    Family emergency

5.    Cover for your travelling companion

6.    Resumption of journey

7.    Hospital cash allowance

8.    Accidental death

9.    Permanents disability

10.  Loss of income

11.  Credit card fraud and replacement

12.  Theft of cash, travellers cheques and travel documents

13.  Luggage, personal effects and delays

14.  Cancellation fees and lost deposits
15.  Disruption of your journey

16.  Alternative transport

17.  Personal liability

18.  Domestic pets

19.  Domestic services

20.  Rental vehicle excess

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Today, I helped Miss Maria to make a photocopy of a few documents. Then, I learned about the benefits of travel insurance by Takaful IKHLAS. Takaful IKHLAS will cover:

1.    The accidental death or total permanent disability

2.    Immediate death expenses

3.    Cancellation or curtailment

4.    Baggage cover

5.    Medical expenses

6.    Hospitalization benefits

7.    Personal liability

Takaful IKHLAS provide two plans, plan A and plan B. However, it has been separated.

The contribution table of Takaful IKHLAS is divided by two, which is Malaysia, ASEAN Countries and Saudi Arabia and the other one is by Other Countries.

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Today, I need to go to Takaful Ikhlas to apply for travel insurance for 2 persons of customers. The customers have a return flight from Kuala Lumpur to Muscat and from Muscat to Kuala Lumpur. Travel insurance is an important thing for a traveller. This is because, accidents happen anywhere and everywhere whilst travelling no matter how detailed the planning is. As such, a good financial protection package is important as a preparation for the inevitable. In view of this need, travel insurance such as IKHLAS KEMBARA TAKAFUL which provides a 24 hours worldwide coverage against unforeseen mishaps during travelling.

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Off day

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Today, there is not too much work that needed to be done, then, I just helped the staff to finish up a job that needs to be done. after that, I search for the planning of the itinerary.

Itinerary planning is one of the important functions of a travel agency and requires detailed and careful planning.

The travel agent should have knowledge of the basic requirements of tourist and facilities available at the destination before planning the tour itinerary.

Tariffs and facilities are constantly changing and current information is necessary if the tour is to be successful.

Itineraries are sold as ready-made package tour or they may be customized according to the client’s requirements.

Costing of the itinerary is an essential component of itinerary planning.

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Today, I tidy up the brochure at the rack since it is untidy. Then, I helped the staff to do a daily basic works.

After lunch, I search for Basic steps to be followed for itinerary planning

1.    Determine place of visit and number of days

2.    Establish sequence.

3.    Avoid doubling back and Zigzag.

4.    Consider political situation, geographical limitations

5.    Practicality of transport options.

6.    Convenient and quickest mode of transport.

7.    Preference to lowest fares.

8.    Give alternative suggestions.

9.    Retain notes taken.

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Today, there is not too much work at office. I just do a daily basic works like helped the staff to make a photocopy and do a scanning of documents.

Then, after lunch, I search for a budget hotel and 3-star hotel at Korea.

Budget hotel at Korea:

1.    Kstar House (RM139)

2.    Hoseong Guesthouse (RM135)

3.    Kimchee Downtown Guesthouse (RM124)

4.    Itaewon Inn (RM108)

5.    Seoul My Home (RM132)

3-Star Hotel:

1.    Kimchee Gangnam Guesthouse (RM193)

2.    Staz Hotel Myeongdong 1 (RM415)

3.    Staz Hotel Myeongdong 2 (RM348)

4.    Ocloud Hotel Gangnam (RM398)

5.    Hotel Manu Seoul (RM553)

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Today, I helped Miss Anna to make a photocopy of a few documents. After lunch, I helped the staff to do a daily basic works like pick-up the call and if there is a customer who wants to make a bus booking, I jot down the detail, so I can ask my boss the reasonable price for the customer.

Then, I search the most interesting place at Korea.

Top 10 places at Korea that must be visit

1.    Gyeongbokgung

2.    Insa-dong

3.    Myeongdong

4.    Namsan

5.    Namdaemun Market

6.    Cheonggyechon Stream

7.    Lotte World and Samsung Everland

8.    Gamcheon Culture Village

9.    Nami Island

10.  Han River

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Today, I helped Miss Anna to make a photocopy of a few documents. Then, I faxed the reply letter of contract rate to Rosa Pasadena Hotel, Cameron Highlands.

Next, I learned about top 10 best luxury cruise ships. Those are:
1.    Seven Seas Explorer, Regent Seven Seas Cruises
2.    Crystal Serenity, Crystal Cruises
3.    Riviera, Oceania Cruises
4.    Viking Star, Viking Ocean Cruises
5.    Seabourn Encore, Seabourn Cruises
6.    Silver Spirit, Silversea Cruises
7.    Crystal Espirit, Crystal Cruises
8.    SeaDream II, SeaDream Yacht Club
9.    Crystal Mozart, Crystal River Cruises
10.  S.S. Antoinette, Uniworld River Cruises

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There are several types of travel itinerary. So, for today I search for the types of travel itinerary. Then, after lunch, I helped Miss Maria to make a photocopy and scanning of a few documents.

Types of itinerary:

SKELETAL – proposed and preliminary schedule of activities

TECHNICAL – specifies the details like the scheduled transportation, arrival and departure schedules, duration of sightseeing, land travel time, type of accommodation

DESCRIPTIVE – provides a narrative of the planned activities and destinations visited- produced for marketing purposed

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Off day

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I helped account department to make a filing. Then, I search on how to make a travel itinerary and its importance during the vacation.

Itinerary is the linking of all the journey points in a traveller’s journey, for instance, from the origin point and in between stopping points for sightseeing at the destinations and back to the point of origin, which may not always be the case. The importances of travel itinerary are:

Key component of staying organized and being able to maximize vacation

The travel agencies sell ready-made package tours to their clients or may design customized itineraries as per the requirement of the client.

Itinerary planning has to be done carefully as many details need to be considered like sightseeing, time taken, meals, weather, monument information, the timings of the monuments and its closure.

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Today I just do the basics work like doing a photocopy, scanning, and filing. Then, I search for more information regarding the perfect travel itinerary template.

4 Steps for Creating the Perfect Travel Itinerary Template

1.    Create an inspiration board

People know where they’re traveling to, but the destination is just the beginning of their journey. There’s such a wealth of information online to help guide their planning, so create an inspiration board to keep it organized and in one place.

2.    Organize the essentials

Next add your essential travel information to your itinerary, which includes airline tickets, hotel reservations, rental car confirmations, restaurant reservations.

3.      Add in the activities

Viator is great for finding tours, sightseeing adventures, shows, excursions and more. Trover is another great resource to discover off-the-beaten-path gems and can’t-miss sights.

4.      Leave time for exploration

Your trip will be much more rewarding if you give yourself some room for flexibility. The lesson is your travel itinerary is there for you when you need it to keep you on track, but it definitely aren’t meant to constrain you.

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Today, I need to add-ons insurance for 25 passengers from Dewan Bandaraya Kuala Lumpur (DBKL). Then, I need to check it out the name for each passenger and need to make sure that the spelling of the passenger’s name and the other details are correct.

Next, I make a call to courier to make a courier of the documents to GPB Corporation.

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In the morning, I need to follow Miss Waniey to bertam to get the documents from Miss Anna regarding to exclude guide for the trip which needed to be sent to Kedah Tourism Office at Jitra.

Then after lunch, I helped Miss Waniey to make a flight booking for 25 people. 25 people from Dewan Bandaraya Kuala Lumpur will have a competition of football at Sabah.

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Today, with supervise by Miss Waniey, I’m doing a filing of bus quotation. To make a filing for any file, we need to make sure that the reference number is arranged according to reference number.

Next, I learned about embarkation and disembarkation card or a “white card”. An embarkation card is a departure card, also known as an outgoing passenger card or embarkation card, is a legal document used by immigration authorities to provide passenger identification and an effective record of a person’s departure from certain countries. It also serves as a declaration in relation to health and character requirements for non-citizens entering a particular country. The departure card can come attached with its corresponding arrival card with the former being retained in the passport after passport control clearance. The card is then surrendered to passport control upon departure.

While, disembarkation card is an arrival card, also known as an incoming passenger card, landing card or disembarkation card, is a legal document used by immigration authorities of many countries to obtain information about incoming passenger not provided by the passenger's passport (such as health, criminal record, where they will be staying, purpose of the visit, etc.) and to provide a record of a person’s entry into the country.

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Today, I helped Miss Anna to Photostat a few documents regarding the bus. Then, I prepared the name list of Thailand students for exchange programme. There are 29 students that will be join for this programme.

Then, after lunch I search for a different types of Visa in Malaysia.There arethree types of visas are issued to foreign nationals by the Malaysian government:

Single entry visa: This visa allows only one entrance into the country and has a validation of maximum 3 months. It is usually issued for the purpose of social visits.

Multiple entry visa: The validation of this visa usually ranges from 3 to 12 months and is issued mainly for business or governmental purposes. To obtain this visa the applicant has to provide sufficient financial funds to cover his stay and a valid return ticket.

Transit visa: Aimed for travellers who only transit Malaysia on the way to another country. If the foreign national does not leave the airport while waiting for his connection flight, a transit visa is of course not required.

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Off day

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Today, the operation hour is only at 1 p.m. There’s nothing much to do since today is Saturday. So I just helped the staff to do a basic works like make a photocopy of a few documents.
Then, I learnt about the attractions in Kundasang. Kundasang itself has grown into a popular leisure destination with many resorts in the vicinity. It is popular for its fresh vegetables, and plantations and farms suitable for temperate climate. Among the attraction at Kundasang are:

1.     Kinabalu National Park

2.     Poring Hot Springs

3.     Desa Cattle Dairy Farm

4.     Kampung Luanti Fish Massage (Tagal Sungai Moroli)

5.     Kundasang War Memorial Park

6.     Sabah Tea Garden

7.     Pekan Kundasang (Kundasang Market)

8.     Rumah Terbalik (The Upside-Down House)

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Today, I search for Homestay in Wakaf Che Yeh area. Among the Homestay that are well-known in area of Wakaf Che Yeh are:

Damai Homestay

Aimuni Homestay

Homestay Harmoni

Homestay Wakaf Che Yeh

Homestay Rumah Rehat Seri Anggerik

Nora Homestay Wakaf Che Yeh

Then, there is customer who wants to make a survey of price for a trip from SMK Tengku Bendahara to Kuala Lumpur. What I'm doing is, I take all the detail of the trip like "how many bus that they wants to used" "how many people in a group" "at what time they wants to depart" "is the trip under company or private trip" and the most important detail is the name and telephone number of the person that m a call. This is important as we need to call back the customer to give them a price as they request.

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Today, I helped Miss Maria to make a photocopy of a few documents and a copy of a bus booking form.

Then, I search the additional charges applies by Air Asia. The additional charges is like a value pack and premium flex that were offered by Air Asia.
Value Pack:

20kg baggage allowance

Standard seat selection

Premium Flex:

20kg baggage allowance

1 meal

Hot seats selection

2x change of date / time

Express baggage

Express boarding

I have a discussion with Miss Waniey regarding the travel insurance by Air Asia.  The benefit of travel insurance are:

Flight cancellation / delay benefit

Loss / damage to baggage and personal effect benefits.

24-hour worldwide travel assistance services.

Personal accident benefit.

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Today, there is not too much work that need to be done. Then, I just helped the staff to make a photocopy and scanning a documents. Next, I make a call to Poslaju Hotline in order to make a courier. After lunch, I learned about fare class basics. The fare class basics are as follows:

Y > Full fare economy class ticket

J > Full fare business class ticket

F > Full fare first class ticket

Airline Class of Service Codes

A - First Class Discounted
B - Economy/Coach – Usually an upgradable fare to Business
C - Business Class
D - Business Class Discounted
E - Shuttle Service (no reservation allowed) or Economy/Coach Discounted
F - First Class
G - Conditional Reservation
H - Economy/Coach Discounted – Usually an upgradable fare to Business
J - Business Class Premium
K - Economy/Coach Discounted
L - Economy/Coach Discounted
M - Economy/Coach Discounted – Usually an upgradable fare to Business
N - Economy/Coach Discounted
P - First Class Premium
Q - Economy/Coach Discounted
R - First Class Suite or Supersonic (discontinued)
S - Economy/Coach
T - Economy/Coach Discounted
U - Shuttle Service (no reservation needed/seat guaranteed)
V - Economy/Coach Discounted
W - Economy/Coach Premium
X - Economy/Coach Discounted
Y - Economy/Coach
Z - Business Class Discounted

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Today, I came to office at 10 a.m. since I had to work until 7 p.m. yesterday. Then, with help by Miss Maria and Miss Deana, I was given a task to wrap all cushions for standard seat to avoid it from dust and damage.

After lunch, I helped account department to arrange and sort the cash voucher for March.

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Today is quite busy in office. I helped Miss Anna to make a photocopy of a few documents that will be needed for tender.

This bring to the evening and I left the office at 7 p.m.

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Off day.

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Today, the operation hour is only at 1 p.m. There’s nothing much to do since today is Saturday. I just learned about food tourism. Food tourism is simply a matter of travelling beyond your immediate neighbourhood to find great taste food. It just like “the further you are willing to travel, the broader the range of culinary experiences will be.

In Malaysia, there are some programme were held in order to attract more traveller to come to Malaysia. For instances, “Program Citarasa Kuala Lumpur”, Pesta Makanan 1 Malaysia (within October – December every year), Festival Buah-Buahan and many more.

During the operation hour is about to finish, we got a task from Miss Anna. I left the office at 1.30 p.m.

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Today, as the Langkawi International Maritime and Aerospace (LIMA) was recently held at Langkawi, I learned regarding the LIMA’17. LIMA is the largest show of its kind within the Asia Pacific region. Its impressive list of international exhibitors and supplies is more than matched by the supportive presence of industry elites, which range from senior government officials, and military and civil delegates, to industry movers and shakers and more. LIMA is an ideal platform where industry stakeholders could engage ad expand their networks towards forging new partnership and business agreements.

The venue of LIMA’17 at The Mahsuri International Exhibition Centre, Langkawi (Aerospace) and Resorts World, Langkawi (Maritime). This will be involve 550 companies from 38 countries and for targeting of visitor for LIMA’17 is 40,000 people compare to 39,683 on 2015. The opening hours are at:

21 to 23 March 2017: 10.00am – 5.00pm (Trade Visitors Only)

24 to 25 March 2017: 10.00am – 5.00pm (Trade and Public Visitors)

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Today, I need to finalize all the documents regarding flight booking by Malaysia Airline and Air Asia. I need to make sure all the documents are all set up based on the checklist given.

By this task, there's a document or reminder for passenger that might be ignore by other person. But, for travel agency, the reminder or each note given by the airline is very important. Among them are:

During the check-in, the passenger need to provide a photocopy / actual credit card / debit card for the online purchases and photo ID of the credit / debit card holder.

Must be remember, boarding gate will be closed 20 minutes prior to departure.

Meal will be served on flights where the flying time is more than 60 min.

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Today I helped Miss Waniey to make a web check-in of Air Asia flight for customer. Web check-in for Air Asia is open 14 days before departure. In order to make a web check-in, it just need to acces the Air Asia website and choose web check-in. To make a web check-in, departure city, booking number and surname/family name of passenger is required.

After make a web check-in for passenger, we must prepared the brown file for each customer as to keep and compile all the documents of passenger such as travel itinerary, travel insurance, boarding pass, invoice from airlines and invoice or proforma (prepared by TMJ).

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Today, we need to change the seat of the catar from a standard seat to VIP seat.

Then after lunch, Miss Waniey was taught me regarding the baggage for Air Asia and Malindo Air. For Malindo Air, the amount of checked baggage that people can take with them free of charge will vary according to the route, class of travel, terms and conditions of ticket. For most destinations, the free baggage allowance is determined by weight system.

For cabin baggage, the main cabin baggage shall not exceed 35 x 55 x 25 cm and not more than 10 kg for business class. While, for economy class the main baggage shall not exceed 36 x 56 x 23 cm and not more than 7kg.

While for Air Asia, the amount of checked baggage must not exceed 81cm (H) x 119cm (W) x 119cm (D) and 32kg in weight. Checked baggage allowance available for pre-book online. Checked baggage allowance can only be shared with guests in the same booking number. Each single item has to weigh less than 32 kg where 20 kg for flights to/from the US. It is subject to occupational health and safety requirements.

Domestic flights: 15kg / 20kg / 25kg / 30kg / 40kg

International flights: 20kg / 25kg / 30kg / 40kg

Flights to / from the US: 1 piece (20kg)

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Today, I was searched up for Malindo Air. Regarding the prohibition the use of Samsung Galaxy Note 7, as a safety measure passengers and due to battery issues, Samsung Galaxy Note 7 are not permitted to turn on or charge the device on board, or check-in the device as part of their checked baggage until further notice.

Next, there is a discount for Golden Seniors with an on 20%. Based on terms and conditions for senior citizen fare:

1.    Eligibility: A senior citizen of Malaysian nationality or a permanent resident and should have attained the age of 60 years on the date of commencement of journey.

2.    Required documents for booking: Any valid photo ID with date of birth such as passport, driving license, senior citizens ID card, and pensioner’s card.

3.    Travel: Any domestic sector within Malaysia (applicable for travel on both Boeing and ATR services) and International sector originating from Malaysia and economy class.

4.    Booking channel: Only available at Malindo sales outlets and airport ticketing offices.

Discount will be given:

20% on economy class travel.

Discount is not applicable on any other promotional fares.

Discount is valid on both, one-way and round-trip bookings.

All applicable fees/taxes payable applies.

Additional discount: No additional discount applies such as child and infant. Offer is not valid with any other offers / discounts / promotions from Malindo.

Date / flight change, cancellation and refund: Permitted-fee applies.

Additional requirements:

Tickets booked under the promo are non-transferable: No name changes permitted.

Malindo reserves the right to amend, modify, suspend, continue / terminate the promo without any prior notice.

All general and terms of carriage apply.

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Off day

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Today, the intern student was given a holiday as the office will not open since all the staff are involved with PLKN. But, I'm volunteered myself to follow one of the staff as I wants to learn the flow during the movement signed of PLKN perticipant

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Today I'm doing an outside work. I need to follow Miss Maria for the JPJ inspection towards the bus that will be used to transfer the participant of PLKN from pick-up point to the camp that has been determined for them.

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Today, I help Miss Maria to packing and make sure that each bag for 1 staff are contain with:
1. Haler and battery
2. Fork and spoon which contain of 15 each
3. Banner

Then, I help to put the checklist for the staff in brown file and stick it together to make it easier for the staff to make a checking of the things that they will be needed during the movement signed of the participant

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I just help Miss Maria in order to make a preparation for the movement signed by participants of "Program Latihan Khidmat Negara" (PLKN)for group 1, series 14/2017. The programme will be held on 18 & 19 March 2017 in North zone.

The preparation that needs to make are:
1. Check the condition of haler
2. Check the battery either it is still can be used or not
3. Make sure the fork and spoon is enough
4. The banner to welcome all the participants of PLKN

All of these, we need to make sure is enough for all area that are involved to welcome all the participant.

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In the morning, I need to make a call to Pos Laju Hotline to make a courier. After lunch, I have to search the list of budget hotel in the area of Jalan Tuanku Abdul Rahman, Kuala Lumpur. The budget for 1 room is below RM 100. There is a customer who wants to make a room booking for 44 people. Next, I make a call to the hotel and asked for agent price, either the room for 44 people is available or not, and the parking for a bus is available or not.

I found a few hotel that are suitable as customer requested. There are Oyo Rooms, Zen Rooms Chowkit, Neotel Hotel, The Plaza Hotel, City Villa KL, and City Park Hotel.

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Today, I need to prepare a list of participant for the trip to Hatyai. In the making of the list name, I was used Microsoft Office Excel. Yet, in the list I need to provide a list of the identity card number and a passport number. Besides, I was tasked to pick up the call and make the call to JB Sentral Hotel for the confirmation upon email that has been sent.

After lunch, I search up for 3 Star hotels at Kuala Lumpur through TripAdvisor. There are many 3 star hotels that can be found in Kuala Lumpur. Here, I stated among the 3 Star hotels that provided at Kuala Lumpur are:

1.       Holiday Inn Express Kuala Lumpur City Centre

2.       Citin Seacare Hotel Pudu Kuala Lumpur

3.       Hotel Maison Boutique

4.       Wolo Hotel Bukit Bintang

5.       Swiss Inn Kuala Lumpur

6.       Geo Hotel Kuala Lumpur

7.       Capitol Hotel

8.       Hotel Transit Kuala Lumpur

9.       Melang Boutique Hotel

10.   Hotel Summer View

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Off day

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Today, the operation hours is at 1 p.m. There is not too much work that need to be done. Then, I just helped Miss Maria like do a photocopy and scanning.

Next, I have a discussion with the other staff, Miss Deana. We were have discussion regarding the penalties by Malaysia Airline. The penalties is apply to passenger who wants to cancel or make a changes upon the flight booking.

The penalties charge is MYR 100 for reissue / revalidation.

FOC if reissue to higher cabin

Downgrade / change to lower rbds are not allowed

Reroute difference in fare plus change penalty

Change penalty may be differ if modification is made online via 'manage my booking'.

Cancellation before departure charge MYR 150 for cancel / refund.

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In the morning, I need to help Miss Maria in order to make a copy the grant of the bus. It is needed to be given to Bintong Travel.

Then, I learned regarding the ground operator and the ground services. A ground operator is a company-carrying on ground operating business under license granted under the Tourism Industry Act 1992, and provides tours and transportation and ground services for sale or commission. The ground operator sells such tours and services to travel agents or directly to clients.

While, ground service is any travel arrangements including the following:

1.    Accommodation, transportation, sightseeing tours, meals, shopping, visits, academic/sports or cultural exchanges, exhibitions, conferences or conventions events in Malaysia.

2.    Services as per above provided in a third country and sold to travel agents or clients outside of Malaysia.

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Today, I learned on how to treat a walk-in customer. This is taught by Miss Maria since Miss Anna either Miss Waniey are not in the office. There is customer from India wants to survey the price of return flight ticket from Kuala Lumpur to Bangkok (KUL-DMK) for 10 March 2017 and return from Bangkok to Kuala Lumpur (DMK-KUL) at 14 March 2017 for I pax. Unfortunately, there is no any flight from Kuala Lumpur to Bangkok at 10 March 2017. Then, the customer is agreeing to change the fly date to 11 March 2017. Since the customer only wants to survey the price, then, it will decide later either to buy the ticket from us or not.

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In the morning, I need to help Miss Maria in order to make a copy of a few documents regarding the PLKN.

Then, I learned about ‘Think Tourism’ course that was established under MOTAC. Think tourism is a tourism and customer service awareness programme for front liners in the tourism industry. It is a one-day course conducted by trainers appointed by the ministry. At the end of the course, every participant will be given a certificate of attendance. Think tourism aims to provide knowledge and exposure to front liners in order to prepare them to face the challenges in the tourism industry and to improve their level of customer service.

Next, ‘Think Tourism’ is targeted at front liners such as taxi drivers, bus drivers, boat operators, tourist guides, cashiers at business premises and hotel workers at the front desks and others. They are front liners who constantly interact with tourists.

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Today I just help Miss Maria regarding a few things about “Program Latihan Khidmat Negara” (PLKN) such as Photostat document.

Then I learned the issues that may arise between tourist and tourism providers. Within a modern culture more inclined to ‘litigation’ (taking legal action), consumers and companies both have legal rights and are protected in case of a dispute. Problems may easily arise in the travel and tourism industry.  There are some issues between tourist and travel providers.

Particular issues that may arise between travel and tourism suppliers include:

1.    Accidents and emergencies

2.    Natural disaster such as Tsunami and earthquake

3.    Insolvency (company ceases to trade)

4.    Cancellations

5.    Delays

6.    Logistical problems such as bureaucracy and transportation

7.    Misleading information

8.    Political issues such as boycotts and wars

9.    Security issues

10.  Sub-standard product/service

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On leave.

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Off day

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Today I just do the basics work like doing a photocopy, scanning, and filing. Then, I search for more information regarding sport tourism.

Sport tourism is travelling from one region, country, state, etc. to another in other to watch a sport competition or game. For instance, one who travels from Chicago to Houston with the goal of seeing the Houston Texans play is considered a sports tourist.

Next, I search up regarding the musical items that people can bring on board for Air Asia. Based on the Air Asia website, the smaller items like guitar, cello and violin which exceed cabin baggage dimensions provided it is within 75 kg. The dimensions H: 103cm x W: 41cm x D: 41cm may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no baggage allowance associated with the purchase of an extra seat.

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Today, I learned about the top 10 of the water park at Malaysia must visit
1.    Legoland Malaysia, Johor Bahru.

It is the first international theme park in the country. It features more than 80 interactive rides, shows and interesting activities for people of all ages. Divided into three parts (Legoland park, The Water Park, Legoland Hotel)

2.    Puteri Harbour Family Theme Park (Little red Cube), Johor bahru.

Sanrio Hello Kitty Town, right within the larger Little Red Cube in johor Bahru has been a main attraction for kids from all over Malaysia, Singapore as well as touring kids from all over the world.

3.    Angry Birds Activity Park, Johor bahru

One of the most accessible theme parks in Johor bahru.

4.    Sunway Lagoon (Bandar Sunway, Selangor)

Among the entertainment offered are Water Park, Amusement Park, Extreme Park, Wildlife Park, Scream Park, Cleopatra dan Hi-Dive.

5.      Genting Highlands Theme Park

The resort lays claim for the first indoor theme park in the world. Here people will find the indoor theme park, the Snow world, a video games arcade and the Cute and Cuddly Ice Cold fun.

6.     Berjaya Times Square Theme park, Kuala Lumpur

It is located in the 5th and 7th floors of the Berjaya Times Square complex. It offers a wide range of rides and games for a fulfilling fun time for the entire family as well as groups and couples.

7.      Melaka Wonderland

The park is designed to accommodate everyone such as kids, teenagers, families and adults as well.

8.      A’Famosa Melaka

The first theme park on the grounds was the Water world.

9.      Lost World Tambun, Perak

There are great pools to while in massive slides and can enjoy a leisurely trip on floats in one of Asia’s longest river of adventure.

10.  Bukit Gambang Theme Park, Pahang

Malaysia’s Best Water Park offering the tropical ambience to the water park. Experience the longest, highest, largest and widest water-fun attractions in the country.

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Today, I was submitting my log book to Miss Anna for my daily activity in February to be checked.

In the evening, I was taught by Miss Waniey on how to claim money of the trip on behalf of the driver. I have to count all the bill of the toll and the bill of the NGV that was used by the bus during the trip.

I’m learning about the types of promotion. There are 3 types in order to promote the tourism product. The 3 types of promotion are:

1.    Informative promotion: This is more important during the early stages of the product life cycle when owns of new resorts and other attractions will seek promotional outlets to inform the public of the facilities and amenities that would make their vacation experience worthwhile.

2.    Persuasive promotion: It is used when an attraction is in its early stages of growth, so its owners put very much promotional efforts in devising persuasive messages and sending them through several channels.

3.    Reminder: It is important upon reaching a mature stage. Owners will then remind people of their positive experiences. These reminder messages serve to joy the memory and keep the product in the public.

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Today, I help Miss Waniey in order to get a confirmation upon the room booking that has been made for customer. Miss Waniey needs a proforma/invoice in order to make a payment to the Rosa Pasadena Hotel. I make a call to Rosa Pasadena Hotel to get the sales department email. Then, with the email address that has been given to me, I send the email of requirement of proforma/invoice to the hotel. After that, the sales department of the Rosa Pasadena Hotel was faxed the proforma/invoice of the room booking. At that invoice, it was stated that there were a surcharge of RM 30 per night since the room booking is made for the weekend.

Next, I helped to packing the gift in order to be given to participant for Langkawi trip.

Then, I learned about the best new luxury safaris for 2017:

1.    Tailor-made airborne safari in Nomibia

2.    A private plane safari across Kenya

3.    A forest villa in Rwanda

4.    A luxury camp in Tanzania

5.    A photography-focused lodge in Zambia

6.    A Delta Retreat in Botswana

7.    A Riverside resort in Zimbabwe

8.    A Tropical Safari in North-eastern Madagascar

9.    A Spa in South Africa

10.  A Rhino-tracking adventure in Kenya

11.  A tailor-made airborne Safari in Namibia

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I was shown an airline and airport code search at the website of IATA. This airline and airport code search engine provides an official source for codes assigned by IATA which will find out the 2-letter code of an airline or identify to which airline a 2-letter code corresponds and the 3-letter code of a location (airport, city) or identify which airport or city uses a particular code.

Then, I was shown a website of PST Travel. PST is the one of the top 3 travel companies in Malaysia, with 140 over highly trained employees. PST’s services cover not only on reservation and ticketing, but hotel reservation, car rental and also conference, seminars and incentive arrangements.

In the afternoon, i just help account department in order to arrange all the invoice to be submitted for audit session.

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In the morning, I helped account department in order to print out the entire invoice that are not in the file. It will be arranged according to the number of the invoice. Some invoice are not in the file, hence, it needs to be print out in order to complete the invoice in file. So, it can submit for audit session.

Next, I learned about the most unique hotel in Malaysia. There are 9 most unique hotels in Malaysia.

1.    Tubotel, Langkawi: Made from cement sewers and have 17 rooms (from RM138/night)

2.    Capsule Hotel, KLIA 2: For those who catch a flight or want to refresh themselves (from RM50/3 hrs)

3.    Masbro Village, Melaka: featuring a beautiful and cheerful boutique-style (RM250/night)

4.    Container Hotel, KL: The hotel that made from container (from RM110/night)

5.    Seaventures Dive Rig, Pulau Mabul: Hotel in the middle of the ocean (from RM1285/night)

6.    Bustel, Melaka: Made of used buses which has been renovated (from RM80/night)

7.    Time Capsule Retreat, Pahang: The hotel made of pipe culverts (from RM119/night)

8.    Tanah Aina Eco Tourism Resort: Environmentally friendly resort (from RM235/night)

9.    Hotel UFO Capsule, KL: Shaped bed box (from RM119/night)

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Off day

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Today, the operation hours is only at 1 p.m. There is customer who wants to make a survey for honeymoon package at Kota Kinabalu / Kundasang. I make a call to hotel at Kota Kinabalu like Promenade Hotel Kota Kinabalu and Kinabalu Daya Hotel.

Since it is Saturday which is weekend, Promenade Hotel can’t connect me to department sales. While, Kinabalu Daya Hotel asked for us to email the letter of requesting honeymoon package to them first.

Most honeymoon gift registries operate by enabling couples to choose the elements that combine to provide the honeymoon they want. After settling on a destination, a couple can list the flight they want, hotel nights, dining, cash, all the way down to small pleasures like tickets to an attraction or flowers in the room.

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Today I was asked to tidy up the entire file at the rack and re-label the file. I need to print out the label, stick it back, and re-arrange the entire file at the rack.

Then, I’m learning the importance of travel itinerary. Travel itinerary is the key component of staying organized and being able to maximize vacation. The travel agencies sell ready-made package tours to their clients or may design customized itineraries as per the requirement of the client. Itinerary planning has to be done carefully as many details need to be considered like sightseeing, time taken, meals, weather, monument information, the timings of the monuments and its closure.

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In the morning, I was sort the receipt into the file. It is just for the references of the company. Next, I was asked by Ms. Anna to list down the name of group trip to Hatyai by using Microsoft Excel. The name, identity card number, and passport number must be correct as stated in their boarding pass and passport.

Then, in afternoon, I learned more about the itineraries. Itinerary planning is one of the important functions of a travel agency and requires detailed and careful planning. The travel agent should have knowledge of the basic requirements of tourist and facilities available at the destination before planning the tour itinerary. Tariffs and facilities are constantly changing and current information is necessary if the tour is to be successful. Itineraries are sold as ready made package tour or they may be customized according to the clients requirements. Next, the costing of the itinerary is an essential component of itinerary planning.

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Today, I’m learning about “We Are The Host”. This was explained in detail by Ms. Anna. It is a very in depth explanation for a student who are still in learning process like me.  “We Are The Host” is one of the courses under Malaysia Welcomes The World (MWW). It is an updated version of Mesra Malaysia course that was conducted since 2007 until 2012 to train all frontliners in tourism industry. In line with Ministry of Tourism and Culture (MOTAC) efforts as the host to visit Malaysia 2014.

Among the objective of “We Are The Host” is to give clear direction and vision of Malaysia Tourism Industry from time to time which has been set up by National Key Economic Areas (NKEA) and Malaysia Tourism Transformation Plan (MTIP). Since tourism industry offered an intangible product and services, thus, it is important to acquire first class customer service skills as well as to provide better services.

In the afternoon, I’m continued in helping account department to sort the invoice for audit.

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Today, I tidy up the brochure at the rack since it is untidy. Then, I help account department to sort the invoices. It is for the audit requirement. As I just helped the account department, I learn about invoices and its requirement for the audit session.

Then, I visit a website regarding the characteristics of a travel agency.

1.    Retailer and sells packages on behalf of tour operator (TO)

2.    Intermediary between outbound TO and tourists for selling packages

3.    Follows a predetermined tour itinerary – not authorized to change as prepared by TO

4.    Provides services e.g; sightseeing tours and excursion tours, airport arrival and departure

5.    Acts as a local agent to confirm and reconfirm services

6.    Solves problems related to tour services under the guidance and direction of TO

7.    Negotiates terms and conditions for commission with principal suppliers

8.    Recruits and trains manpower

9.    Creates departments for effective functioning and monitoring operations

10.  Schedules vehicles

11.  Assesses feedback to help improvement

12.  Take decisions on selection of promotional strategies

13.  Formulates its business strategies to increase market share

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Today is third week of my internship. Today, there is not too much work that needs to be done. I just update the contract rate that still not in update yet. Next, I’m helping the other staff to do a daily basic works such as Photostat and scanning the documents needed.

After lunch, with internet access, I try to search and learned about the resources for planning itineraries. The resources for planning the itineraries such as follows:

1.    Government tourist offices

2.    Travel guidebooks

3.    Journals

4.    Magazines

5.    Timetable of airlines or railways

6.    Tourist organizations

7.    Brochures of hotels and tour operators

8.    Internet