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Here i attached the link for my industrial training video.
https://youtu.be/2kFAwDKBvVk

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Alhamdulillah, today is my last day practical at Kuala Lumpur International Hotel. Thanks a lot to Kuala Lumpur international hotel management for given me opportunity to get a lot of new experience here. I will miss them so much.Success begin with one step.

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Alhamdulillah, today is my second last day at Kuala Lumpur International Hotel. Mrs. Nurul Azma asked me to print out 4 envelope to sent the invitation card. Then, i also help to shred the paper. Scan the tax invoice and sent the email to Felda Global Venture Holding

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Today, i have to cut the facebook prepaid voucher.

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Today, i have to write the minute of Ramadhan meeting.Another things , i help Mr. Syed Alwi to banding the paper to make 4 books.

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OFFDAY

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Mr. Azli want all staff sale department to clean and clear up sales office. the paper, boxes, filing and etc to be disposed and rearranged.

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I joined the meeting of ramadhan , for the first time the meeting involved all the department like sales department, account department, coffee house and kitchen, and also front office. Mr. Azli,provide the slide to explain to all staff about all the aspect in Ramadhan month will going on.

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Mr. Azli want me to make the call to the others hotel to servey the price and special menu. The list of hotel i make the call is below :
1. Grand Season Hotel
2. Vistana hotel
3. The Regency Kuala Lumpur
4. The Plaza Hotel Kuala Lumpur
5. Adamson Hotel Kuala Lumpur
6. Dynasty Hotel Kuala Lumpur
7. Hotel Grand Continental Kuala Lumpur
8. WP Hotel Kuala Lumpur
9. Sani Hotel Sdn Bhd
10. Quality Hotel
11. De Palma Hotel Kuala Lumpur
12. Felda D'Saji Sdn Bhd
13. Sunway Putra Hotel
14. Seri Pacific Hotel.

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I have to print the envelope for Mr. Syed Alwi Client and put more than 100 pieces invitation card and flyers in envelope to sent by post.

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Today, i edit the address to print the envelope and also print the final latest of buka puasa Reservation Book.

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I continued print 60 pieces of envelope. in the same time, i also help Mr. Syed Alwi to make the form for complementary voucher.

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OFF DAY

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Today my job is edit the name and address in microsoft word one by one depend on the list to print the envelope. i finished print about 20 pieces of envelope. The balance will continued on others day.

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I help Mrs. Nurul Azma to print out 60 pieces of Ramadhan Voucher.

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I give 2 Ramadhan Voucher to Mrs. khamisah at account department because the supplier want to buy. The price for Ramadhan Voucher is RM 50.00. I also print the list of college, PDRM,GLC and PBT.

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WESAK DAY

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I have to patch the stamp on envelope.

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Today, Mr. Syed Alwi asked me to help make the list of Puan Syarifah's anchor client. The list is needed to sent the invitation card  for buka puasa at Kuala Lumpur International Hotel to existing client. This is one of appreciation to customers. After finish, the list will be print out and give to Mr. Azli for check the list.

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OFFDAY

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make some cleaning and arrange the file in office.

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Today, i have to attend sales meeting with others staff. The meeting is discuss and highlight about :

- Mr. Azli encourages all staff to apply 5W 1H principle to organize or planning our work.
1) what - what the material to use or send
2) who - who is person we're targeted
3) where - where is the destination to send materials, where are the sources of database.
4) when - when the right time to send the material
5) why - the purpose
6) How - distribution channel

- 5C's for Hotel business concept
1) Courteous
2) Clean
3) Comfortable
4) Convenient
5) Cheap
6) Safe

- Balance Life Cycle
1) Career
2) Family
3) Health
4) Religion
5) Community

The others staff reported their sales activity for last week

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I continued to make add information in list of goverment link company.

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Mr. Syed Alwi requested me to edit the reservation book for buka puasa. Besides, i also have to email the invoice to Kelab Pesara Kerajaan 1 Malaysia and also sent the statement of account to Bahagian Kewangan, Jabatan Pelajaran Wilayah Persekutuan.

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I make the data cOllection for corporate company, fax the room quotation to Majlis Daerah Terengganu and print list for travel agent and Multi Level Marketing (MLM)

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OFFDAY

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I Continued add the additional information for corporate company.

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Today is Friday, so i have the sales meeting discuss about the :-
- Mr. Syed Alwi reported activities for this week and incoming function.
- Mrs. Nurul Azma reported she already upload the template for Ramadhan countdown on Facebook and the upcoming function.
- Mr. Shahir reported about website, iptv and airport.

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I make the data collection for corporate company. i had to google one by one to get the information about their email address, address, contact number and their fax number. But some of the corporate company cannot get their full information when i open their website.

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Today i have Ramadhan meeting discuss and highlight about :-
1) Ramadhan voucher
2) Mobile apps
3) Facebook prepaid voucher
4) Facebook page
5) Invitation card
6) 11streets.com
7) Website
8) IPTV
9) Youtube
10) Bloggers
11) Solicit letter
12) Email Blast
13) Distribution of flyers
14) Campaign with Bank and Telco
15) Faxing
16) Room guest 50% coupon
17) Room promotion
18) Printing Materials
19) Digital marketing
20) Media relation
21) Other arrangement for CSR

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Today,i print out all the existing client and put up in file.

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OFFDAY

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Mrs. Nurul Azma ask me to fax the solicit letter to supplier and vendor :-
1. OM venture Sdn Bhd
2. ORAPI Applied
3. Mitshubisi Elevator Malaysia.
4. Music Authors Copyright Protection.
5. Nibong Tebal Enterprise
6. Jasmine Food Corporation.
7. Jublin Tan & Tey
8. Lee Wah Florist Sdn Bhd
9. Lucky Frozen Sdn Bhd.
10. Maxcomponent Sdn Bhd
The other supplier and vendor will sent the next day because there are problem with the fax machine.

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Mr. Syed Alwi want me to print out the list of PDRM and give to him because he want the information to distribute kurma and Ramadhan promotion.. After finish print out the list, i continued with typing the minute of Ramadhan Meeting .

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Today, i made the data collection for Multi Level Marketing (MLM) and school/colleges. At 3.30 pm on 20/4/2017, i have ramadhan meeting with staff from sales department.

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I had to patch the stamp on envelope for sent to the co-operative.

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Mr. Syed Alwi want me to sent the list of Existing client for co-operative to him. I also received the list of existing client from Mr. Azli. He want me to write and put the client in their categories. Besides, I help Mrs. Nurul Azma to put the solicit letter in envelope. The solicit letter is about the ramadhan promotion.

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OFFDAY

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The next data collection i had to do is list of co-operative.

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I continued make the data collection for company under government. Kuala Lumpur International Hotel have special room price rate for company under the government. This is because their first target market is goverment sector.

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Today, i make the data collection for new training and consultant. i found 133 company of training and consultant.

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I pick up the call from Nova Babylon to book the hall for their event. after that, i continued to make list of travel agent. I also fax the quotation to Jabatan Hal Ehwal Agama Islam Kedah

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Today , i just make the list of travel agency. there are also the call i pick up and handle their requirement

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OFF DAY

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I have to write the minute of Ramadhan promotion for the next meeting.
today also has meeting sales at the coffee house.

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Mr. Azli ask me to fax the acceptance letter placement practical student from IKBN Bachok. I also went to account department to give the letter to Miss JO and Mrs. Khamisah. Besides, i also email the list of supplier and vendor to Mrs. Nurul Azma.

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Mrs. Nurul Azma asked me too help her to make the list of suppliers and vendor and the list get from Mrs. Khamisah ( account Department).
The list is used to sent the ramadhan voucher promotion.

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I have to join the meeting Of Ramadhan. on same time, i also make the call to Bimaz Tour and Travel to conferm they receive my email about the contract rate. if they fill up the form, they can get the price rate for travel agent. The price is more cheap compare the other price for another categories.

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Today, i'm continued make the list of association, club and union.
i also make call to executive travel and tour and 3t travel and tour to confirmed they received the letter of contract rate agent.

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I have to find the information using the internet to make the database for association, club and union. the details i want get is their address, contact number, fax number and also their email address. in the same time, i had to make call to pesona travel to conferm they received the contract rate agent. before back, i print the list of PDRM in area Kuala Lumpur and Kelantan. The others state, will continued print out on anothers day.

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offday

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I have to make the data base for college and university in Malaysia . i had to google the information for each college and university to get the information about their address, contact number, fax number and also their email address. The database is use to make Ramadhan promotion.

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Today, i have to give the minute of ramadhan to Mr. Syed Alwi for double check on his part. the other things i did on this day are :-
- fax the letter and find the information about the college to make a list.
- i help Mrs. Nurul Azma to fotostat the minute of sales meeting.
- sales meeting on 5.00 pm. it is discuss about the activities for this week had done by each personnel sales.

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-Fax the letter
- Continued write the minute of meeting for ramadhan.

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- MEETING RAMADHAN. DISCUSS AND HIGHLIGHTABOUT :-

1) Ramadhan voucher
2) Mobile apps
3) Facebook prepaid voucher
4) Facebook page
5) Invitation card
6) 11streets.com
7) Website
8) IPTV
9) Youtube
10) Bloggers
11) Solicit letter
12) Email Blast
13) Distribution of flyers
14) Campaign with Bank and Telco
15) Faxing
16) Room guest 50% coupon
17) Room promotion
18) Printing Materials
19) Digital marketing
20) Media relation
21) Other arrangement for CSR
22) Identify the menu or concept
23) Planning for food cost
24) Manning plan

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-find out the information of college university.
-fax the contract rate to Tursina Travel Sdn Bhd.

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- write the minute of ramadhan meeting and sent by email to Mr. Azli
- I help Mr. Azli, give the letter of confirmation to receive the others practical student to Mrs. Khamisah and Miss Josephine Tan at their office in account department office.

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OFF DAY.

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I had print the list of institution and college name.
Today, i has Ramadhan meeting. It is discuss about :-
1) the menu and concept of decoration.
2) the manning plan to hire the worker during fasting month.
3) the price for ramadhan voucher
4) How to promote the promotion using mobile apps and facebook page.
5)how to collaberate with bloggers and media relation.
6) discuss about the flyers.

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OFF DAY

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Today, i continued to sent the solicit letter to ipta.

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I sent the solicit letter to IPTS.
Print out the co-operative letter.
Fax the solicit letter to KOBESI Kuala lumpur, Koperkasa Sarawak Berhad and Samudera sdn bhd.

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I had to help Puan Nurul Azma to photostat the minutes of meeting for sales to give each person.
after that, i continued sent the solicit lettter to Ipta.

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- I already sent the minute of meeting to Mr. azli.
- handle the inbound call
-collect the information from internet about the ipta & ipts

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- I have to fax the quotation letter to the customer.
- handle  the inbound call
- sent the solicit letter to the other state,print the solicit letter and print out.
- manage the file to be more composed.
- Last correction for minute of meeting

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-fax the quotation to LEMBAGA BIASISWA
-get the folio from front office for Mrs. Nurul Azma.
-sent the solicit letter to PDRM around all state in Johor Bharu

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OFF DAY

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Sent the solicit letter to PDRM and print out.

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MEETING SALES DEPARTMENT

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The minute of meeting should be do the correction with put the additional information. Thanks to Mr. Syed Alwi because he spent his time for a while to check what i have done. There are some info should be add in the minutes.

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I have a meeting for postmortem last year ramadhan promotion. There are involved Mr.Azli as the leader, 3 staff from sales department, 1 person from front office and 1 person from food and beverage. Below is the attendance list :-

Mr. Azli Ariffin            -           Assistant General Manager

Mrs. Norlela Daud      -           Front Office Executive

Mr. Syed Zul                -           Food and Beverage Manager

Mr. Syed Alwi              -           Sales Executive

Mr. Syahir Firdaus      -           Sales Executive (IT and E-Commerce)

Mrs. Nurul Azma         -           Sales Executive (E-Commerce)

Siti Norainshah            -           Trainee

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continued sent the solicit letter

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Alhamdulillah, today complete 1 month my practical in Kuala Lumpur International Hotel. Day by day, i get a lot of experience and knowledge here. i am continued my task today with sent the solicit letter almost 5 state include the district.

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OFF DAY

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Today, I have to find the cooperative address to complete the information.

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Encik Alwi was asked for help to prepared the file and promotion paper for exhibition will be held on 14/3/2017 and 15/3/2017. I have to photostat the letter of promotion for buffet Ramadhan, price of room rate and vcc promotion.

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continued make the list of PDRM

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Today, i had to list the address and information about the PDRM. I list the information follow the state because it easy to make sure no one will miss. I also print out the list of travel agency information to highlight according i had sent.

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OFF DAY

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Sent the solicit letter to travel agency through the email and some of travel agency need to fax because their email not available.

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I have to sent the function order and memo for kitchen department and cafe. After that, i continue my work with editing the address for the solicit letter for sent to travel agency. But, before that i need to find the complete address for each travel agency.

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Off day

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I have to shred a box of paper with shredder. The paper is the function order and memo from all departments like kitchen department, account department, sales and marketing department and others

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Puan Azma asked me for help her to arrange and combined all the booking review from last year until now. All the paper will put it in file.

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I need to give the function order to the kitchen department. Executive sale and marketing, Puan Azma was inform me to get the no of booking at the front office. I get the information from Rabecca,one of the front office staff. I also continue editing the address for solicit letter until finish.

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Today i have to edit the address for each cooperative. I finished almost 47 letters and the balance will continue another days.

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Alhamdulillah after the solicit letter finished. i had to make the list of information and details about cooperative in Malaysia.

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I had to do the another solicit letter for sent to the cooperative. The solicit letter is about how much the price rate will offer for them. Besides that, i also have to answer the inbound calls from the customer.

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I have to fax the quotation for the package that provide by Encik Azzly, as Assistant General Manager here. The quotation is refer to the what customer need and how much their budget. i also had meeting to discuss about the sales.

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The solicit letter was sent by the fax because we not have their email.  Here i attached the some of example the scedule of football competition. It used to know if there are football competition area Kuala Lumpur International Hotel... It easy to me to know the target market.

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TODAY, i was print out all the letter what i have done yesterday. There are 16 letters will be sent by email and fax to the customer. The customers is football team.

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I had to separate the letters were sent to recipients by email and the letter will sent by fax. All the letters should be print and give to the assistant general manager, ENCIK AZZLY BIN ARIFFIN as his references.

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I have to find and listed all the information like address and email    address of football team that involved in LIGA SUPER, LIGA PRESIDENT and LIGA BELIA. It is will use to sent the promotion and package. I also need to find the schedule of competition. From that, i will know which football team will come in this area and for sure i can offer for them the hospitality that provided in KUALA LUMPUR INTERNATIONAL HOTEL.

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OFF DAY

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I should to make sure the office in clean and tidy. l arrange and put the paper in the file to make sure the table not messy from the other thing. The file will put in the cupboard because next time the file will use for the next time as reference. At 4.30 p.m i got the sales department meeting with assistant general manager, Encik Azzly Bin Ariffin. He asked me some question about my study and what i expected to get from them. Besides, he also tell me how to manage the sales when get the customer reservation.

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As usual when i arrived at the office i will get the new task to do.but before that, i should recheck the booking contract form because there are some mistake.
Today task is i must listed all information about the football association of malaysia..this is use for sent the solicit letter.