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03DDT16F1083
Improve a low-quality connection

If you can connect to the Internet, but the connection drops or is slow, consider these recommendations.

Connection drops

If you lose your Internet connection when you use your landline phone, you may have a problem with the way your phone and modem are setup. Your phone line carries two signals -- one voice and one data. In order for both to share the same line without interrupting each other, the equipment in your home has to be set up correctly. Read Using filters and How to properly connect a landline phone through the same wall phone jack as the modem to learn more. You might also look at What to do if your Internet connection drops frequently.

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Is Your Router Getting Power?

If you can't connect to the Internet at all, the first thing you should do is take a look at your router's LED status indicators. If there are no lights at all, the router is probably unplugged or powered down. Disconnect the power cord and reconnect it after a minute or two. Make sure that the Power switch is in the On position. If the router still isn't powering up, you may have a failed power adapter, a faulty power strip, or a fried router.

Reconnect

Check Your Status

If the Power LED is lit, check the Internet or WAN indicator. On most routers, this should be green and may be flashing. If your router doesn't have status indicators, look around back to see if the Ethernet port lights are flashing. If there is no activity, turn the router off. Unplug and reconnect each cable, making sure each cable is seated correctly in the appropriate port. Wait a few minutes before rebooting the router. If you still can't connect to the Internet, try the next step.

Cable Connection Okay?

Before you start thinking about resetting or replacing your router, inspect the cable connection coming into your home. This is usually located on the side of your house and may or may not be housed in an enclosure. Make sure that the main cable hasn't been chewed up by a squirrel or knocked loose by debris from a storm. If a cable splitter is being used, make sure each connection is tight and the connectors are properly crimped. If the splitter looks suspect (i.e., rusty or dirty), try replacing it.
Start Fresh

If rebooting your router doesn't do the trick, try resetting it to its factory defaults and performing a fresh install. For most routers, this is done by pressing a very small reset button on the rear panel and holding it down for several seconds until the LED lights begin flashing. Once reset, use the accompanying disk or Web-based setup utility to reinstall the router.

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NUR ASHIFA BINTI ABDUL MANAF (03DDT16F1103)

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NUR ASHIFA BINTI ABDUL MANAF (03DDT16F1103)

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Slow connection

Despite faster speeds reaching most homes around the globe, wireless (and often wired) networks can get bogged down. If your Internet connection is still working but the speeds are slower than normal, there is usually a logical explanation that can usually be fixed.

Cause: The most obvious problem with Wi-Fi speeds slowing down is being too far from the router. The further you are from the router, the more unreliable the connection and its throughput will become.

Fix: To fix this, just get a little closer. If the router is located in a different room, try going into the room where the router is located and see if that fixes the issue. If this is a consistent issue, try to position your router higher (up on a shelf), away from other devices, which can interfere with it, and in a central location in your home.

If that doesn't work, consider purchasing a second router and a set of powerline network adapters to extend your network.

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Siti Rojihah Binti Mohd Rozi (03DDT16F1084)

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Siti Rojihah Binti Mohd Rozi (03DDT16F1084)

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Avoid common setup mistakes

Setting up your modem wrong can cause problems with your Internet connection.

Keep these best practices in mind:

Don't use a DSL filter between the wall phone jack and the modem.
The modem already has a built in filter, so don't connect an in-line filter from your telephone wall jack to the modem. (This is the only phone line where you don't want to use a filter.) Putting a filter on this line prevents the data signal from reaching the modem, impacting your Internet connection.

Don't connect the modem's phone cord to phone splitters or phone jacks built into surge protectors.
The phone line connecting the wall phone jack to the modem DSL or LINE port shouldn't have any type of equipment attached.

Don't connect from the wall phone jack to the modem port labeled PHONE.
The phone cord that runs between the wall jack and the modem should go into the modem port labeled DSL or LINE (label varies by modem). The PHONE port on the modem is intended for connecting to a telephone device.

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( 03DDT16F1087 )

Reset your network hardware. If your internet connection was working fine and now it's not, the most likely culprit is your network hardware (modem and router). Resetting these devices is a quick and easy fix that will solve most networking problems.

Unplug your modem and router's power cables.

Wait about thirty seconds.

Plug your modem back in and wait a minute for it to completely power on.

Plug your router back in and wait a minute for it to power on and connect.

Try loading a web page on your computer. If the problem persists, move on to the next step.

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( 03DDT16F1081 )

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How To - Fix Problems With Your Internet Connection

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This Comprehensive Tutorial Will Teach You How To Troubleshoot and Fix Your Internet Connection. Download Links: http://www.piriform.com/speccy It Will Demonstrate 5 Methods: 1. Installing A Network Adapter Device Driver 2. Changing and Disabling Proxy Settings 3. Disabling Work Offline Mode 4. Disabling Use Automatic Configuration Script 5. Changing Homepage to a Valid URL.