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My Aha moment came from this week's course meeting. I am finally understanding how the environmental analysis, gap analysis, and cause analysis work together to provide a high level overview of the problem, and assists with formulating a suitable intervention.

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5. What can you gather from this case study that will help with your Human Performance Improvement Project?

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5. What can you gather from this case study that will help with your Human Performance Improvement Project?

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-It may take time to determine which issues should be addressed first when there are several systemic issues in an organization.
-It is likely that the intervention will take time to implement and results may not been realized immediately.

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4. What did you learn from this case study?

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4. What did you learn from this case study?

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-It takes input from all stakeholders to sufficiently address a problem.
-You may not be able to address all of the organization's issues at one time. You must prioritize the problems so that anxiety and confusion do not set in.
-Establishing a timeline and list of action steps helps when there are multiple causes being addressed.

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3. Description of results and lessons learned. What were the results of the intervention and case? What were the lessons learned?

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3. Description of results and lessons learned. What were the results of the intervention and case? What were the lessons learned?

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-At the time the case was published, the intervention phase was ongoing. The key players were able to agree upon a set of recommendations (see attachment at #2).
-The lessons learned were:
-It is critical to limit the focus when evaluating an organization's problem(s).
-Establishing and building relationships is important so that stakeholders feel comfortable speaking their truth.

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2. Explanation of the method used to diagnose and address the problem. How did the key players collect data? What data did they collect?What solution or intervention did they implement?

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2. Explanation of the method used to diagnose and address the problem. How did the key players collect data? What data did they collect?What solution or intervention did they implement?

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-Key players collected data by meeting with a consultant along with the pastors and principal to determine what information should be sought.
-Data collected included the organizational documents, newsletters, worship bulletins, emails, etc.
-Questionnaires were sent to parents, congregation members, and faculty.
-Interviews were taken of secretaries, pastors, governing board, etc.
-Intervention is in progress, but they did agree to work on an action plan for five critical areas (see image below).

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1. Brief summary of the problem, What was the organization?What was the issue?

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1. Brief summary of the problem, What was the organization?What was the issue?

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-The organization is St. Luke Lutheran Church and School.
-The church has two pastors and two secretaries.
-The school has eight teachers (one of which serves as an administrator).
-The school has approx. 140 students from preschool through eighth grade.
-The issue is that the church and school are seeing declining numbers in membership and enrollment due to systemic factors:
-Poor communication
-Confusion among       staff.
-Low morale
-Economy/recession