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Pre 19th Century
Quality is tied only to Reputation!

That means quality stuff! But making things is slow, including making new craftsmen. Also, no standard craftsman to craftsman.

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19th Century
Products have many hands and so quality is a difficult thing to attain!

We can make a lot of things, more cheaply, but no buy in from the assemblers; that meant a potential for a lot of poor product!

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1900 - 1940s
Bad product identified before reaching the customer; by INSPECTORS! (after manufacture)
...but there are a lot of these guys (expensive) and they identify a lot of rework (wasteful)

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Gurus of Quality and the Genesis of Total Quality

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Gurus of Quality and the Genesis of Total Quality

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1950s and 60s. Defined Quality as customer satisfaction. Quality is integrated throughout the manufacturing process and is owned by the Executive.

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Implementation of Quality throughout the manufacturing process, empowering workers, statistical tools as espoused by the GURUS was eschewed by western executives. Quality Control reigns.

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1970s. These guys had serious quality issues. So they brought over the early gurus from the U.S.of A to help. They raised a few Gurus of their own (Ishikawa, Taguchi & Shingo). New implementations of Quality Measurement were created. They put these theories to work... and fed the Americans their lunch.

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1970s & 80s. The Gurus were eschewed no longer. Western industry wholeheartedly implements the Quality Systems espoused by Deming (PDCA), Juran (Q Languages, Q Trilogy), Ishikawa (Stat Tools) and the rest. WHEW!

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1990s. Movement of Quality from a technical discipline to a Management and Leadership focused enterprise. Integrations of Quality throughout all levels of organizations and empowerment of workers... sound familiar?

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2000s to Present. Quality theories and philosophies are translated to quantifiable and implementable systems; Good Manufacturing Processes, 6 Sigma, ISO, National Quality Recognition Systems, Lean, and Quality System specialization geared to specific industries.