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Explain how
consumer protection legislation will influence the content of the window displays
in Flight Centre’s retail outlets.

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Explain how
consumer protection legislation will influence the content of the window displays
in Flight Centre’s retail outlets.

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Name two pieces of legislation which protect the UK consumer when purchasing travel products and services.

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Name two pieces of legislation which protect the UK consumer when purchasing travel products and services.

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How does this develop international travel?

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How does this develop international travel?

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This develops international travel because it gives consumers confidence that they will get what they pay for. Consumers then know that they are protected, as a result of the act.

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Case Study: General examples of where the law had been breached

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Case Study: General examples of where the law had been breached

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tradedescriptionsact.co.uk is listed for sale

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How does TDA impact international travel

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How does TDA impact international travel

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The TDA impacts international travel because it is important that travel companies describe their products accurately and correctly. For example, an airline advertises a seat package which includes a TV. A customers purchases this, and then when they get to their seat, there isn't a TV on the back of the seat. The airline company would be in breach of this act because the seat wasn't as described.

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The TDA is enforced by the Office of Fair Trading, and, as mentioned before for the Consumer Protection Act, it is their job to enforce trading regulations within the United Kingdom, and take appropriate action if someone breaches the law.

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What do sellers have to do to follow the act?

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What do sellers have to do to follow the act?

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Sellers have to:

-Double check that the item is as described before they complete a transaction. Even if they haven't made a mistake on purpose, they would still be in breach.

-Keep all information up to date regarding the product.

-If an item is not suitable to be sold, then the seller should make no effort to sell it.

-If a seller provides a picture, then the picture must be accurate and correct, and must not mislead the customer.

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The Trades Description Act 1968 stops companies from misleading customers in terms of what they are buying. For example, if somebody sells an item which is described as fully working and very good, and when they receive the item it is damaged and not in working order, they will have breached the act. Even if the items arrive damaged in the post, they are still in breach because the contract is with the seller, NOT the courier.

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Question 4d

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Network Rail fined £450,000 for health and safety breaches over 'entirely preventable' death of level crossing victim

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Network Rail fined £450,000 for health and safety breaches over 'entirely preventable' death of level crossing victim

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Network Rail fined £450,000 for health and safety breaches over 'entirely preventable' death of level crossing victim

Jane Harding was killed at a crossing in Hertfordshire in 2010

Court found a locking system would have saved her life

Signalman who raised barrier onto crossing also fined

Network Rail has been fined £450,000 for health and safety breaches over the 'entirely preventable' death of a woman who was killed at a level crossing in Herefordshire.

A judge at Birmingham Crown Court also fined signalman Adrian Maund £1,750 for his part in the death of Jane Harding, of Leominster, Herefordshire, whose car was struck by a train in in 2010.

Network Rail, which was found guilty of breaching the Health and Safety at Work Act by failing to install an automatic barrier locking system, was also ordered to pay £33,000 in prosecution costs.

Mrs Harding, 52, died when the car she was a passenger in was hit by a train in the village of Moreton-on-Lugg in Herefordshire in January 2010.

Her husband Mark, who was driving the car, suffered serious injuries in the collision, which happened seconds after Maund raised the crossing's barriers in the mistaken belief that the train had already passed.

A two-week trial heard that Network Rail had opted not to fit a safety system at the crossing which would have prevented the barriers being lifted when a train was approaching.

Maund, 43, was convicted in February of failing to take reasonable care for the safety of people using the crossing.

Passing sentence on both defendants, Judge Melbourne Inman QC said the death would not have happened if the 'approach locking' barriers had been installed.

Weighing up the culpability of the defendants with the consequence of their actions, the judge said:

'Obviously the harm caused is extremely high - a life has been needlessly lost.

'This tragedy could have been avoided if Network Rail had installed an approach locking system (at the crossing) which would have rendered it impossible for a signalman to raise the barrier.'

Addressing Maund, described in court as a thorough employee who had been commended during 19 years of exemplary service, the judge added: 'Clearly something caused you to take the terrible decision to raise the barrier.

'I accept that you obviously did not intend what happened and admitted to having made a terrible error immediately after it had occurred, after you had contacted the emergency services and whilst you were awaiting them.'

Maund, whose trial heard that he was distracted by a telephone call from a farmer using a nearby unmanned crossing, was also ordered to complete 275 hours of unpaid community work.

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Network Rail fined £450,000 for health and safety breaches over 'entirely preventable' death of level crossing victim

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Jane Harding was killed at a crossing in Hertfordshire in 2010 Court found a locking system would have saved her life Signalman who raised barrier onto crossing also fined Network Rail has been fined £450,000 for health and safety breaches over the 'entirely preventable' death of a woman who was killed at a level crossing in Herefordshire.

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CPA is enforced by the Office of Fair Trading, and their job is to ensure that all trading transactions within the United Kingdom are fair, safe, and legal.

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The law is enforced by both local authorities, and the Health and Safety Executive. It's their job to ensure that all workplaces follow health and seafety regulations.

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How does this develop international travel

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How does this develop international travel

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It develops international travel as it essentially protects customers when they are in transport terminals such as airports and railway stations, because if they get injured, then they are fully protected by HASAWA.

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How does the HASAWA impact international travel?

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How does the HASAWA impact international travel?

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It doesn't really affect consumers as such, but affects the staff that work in the industry. As airports run 24/7, it is important that suitable working conditions are maintained, and that the working environment is safe to work in. The only way that it affects consumers is that they have to be protected while in facilities, because the law also protects the public as well as workers and staff.

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Case Study: Groupon guilty of 'widespread' breaches of consumer protection laws

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Case Study: Groupon guilty of 'widespread' breaches of consumer protection laws

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An Office of Fair Trading investigation has found Groupon guilty of "widespread" breaches of consumer protection laws, relating to issues including the pricing, advertising and unfair terms attached to its daily deals.

Groupon, which offers promotional deals to subscribers on anything from restaurant meals to beauty treatments, was referred to the OFT by the advertising watchdog in December.

The Advertising Standards Authority was prompted to make the referral after Groupon was found to have broken UK advertising regulations more than 50 times in less than a year. The OFT secretly launched its own investigation into Groupon in July.

The fair trading watchdog said on Friday that it had "found widespread examples of Groupon's practices which in the OFT's view breached consumer protection regulations".

"The OFT has specific concerns over practices involving reference pricing, advertising, refunds, unfair terms, and the diligence of its interactions with merchants," it added.

The OFT said that Groupon had "engaged openly and constructively" during the investigation and that its parent company, MyCityDeal, had signed undertakings to make sure that its business practices comply with the law.

The OFT said that Groupon had three months to make the required changes to its business practices and that it will "monitor complaints numbers closely".

"Should evidence emerge of a breach of any of these undertakings, the OFT will consider appropriate measures, including applying to court for enforcement orders," it said.

Roy Blanga, UK managing director at Groupon, admitted that as a "young and innovative" company its "processes and procedures have not always kept pace with our rapid growth".

"While we've endeavoured to meet the massive public demand for our offers while maintaining our bar for service, there are times we've failed," he said. "We take their concerns very seriously and will be willingly implementing the recommended changes."

In a blogpost on the Groupon website Blanga apologised to customers and explained: "where we messed up and how we're making it right".

"We're sorry," he said. "We believe that the only way to build a company that lasts is to provide the best customer experience in the world, and it pains us when we fall short".

The OFT found issues with practices including exaggerating savings, merchants becoming swamped and unable to deliver deals and only giving consumers 24 hours to make decisions on serious procedures such as laser eye surgery and cosmetic procedures.

Other issues included making errors in deal descriptions when they are first posted, such as misleading on the value of the offer and not properly substantiating marketing claims made by merchants about products, especially relating to health and beauty products.
* To contact the MediaGuardian news desk email editor@mediatheguardian.com or phone 020 3353 3857. For all other inquiries please call the main Guardian switchboard on 020 3353 2000. If you are writing a comment for publication, please mark clearly "for publication".* To get the latest media news to your desktop or mobile, follow MediaGuardian on and Topics

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Groupon guilty of 'widespread' breaches of consumer protection laws

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An Office of Fair Trading investigation has found Groupon guilty of "widespread" breaches of consumer protection laws, relating to issues including the pricing, advertising and unfair terms attached to its daily deals. Groupon, which offers promotional deals to subscribers on anything from restaurant meals to beauty treatments, was referred to the OFT by the advertising watchdog in December.

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How does this develop international travel?

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How does this develop international travel?

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It makes consumers more aware of what they should be paying, and it also gives them confidence that what the product says to pay is actually what they will pay.

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What do employers have to do to follow the act?

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What do employers have to do to follow the act?

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Employers have to:

-Ensure that the working environment that their employees work in is suitable and safe. For example, workers need to work in rooms which are well ventilated

-Ensure that all equipment within the workplace is safe to use, and is tested regularly.

-Staff need to be trained to use equipment so that they don't injure themselves.

-Carry out risk assessments regularly to ensure there are no dangers within the workplace and that the chance of injury to anyone in the workplace is minimal.

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What is the Health and Safety at Work etc. Act 1974? 

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What is the Health and Safety at Work etc. Act 1974? 

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The Health and Safety at Work Act 1974 basically enforces health and safety within the workplace. The act lies more heavily on the employer rather than the employees, due to the fact that it is the employer's responsibility to ensure that all of their employees are safe during their time in the workplace. In addition to this, it also applies to anyone who enters the workplace.

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How does the CPA impact international travel?

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How does the CPA impact international travel?

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The Consumer Protection Act impacts international travel because it essentially protects customers from paying prices which have not been declared by the seller, and hence if they feel they are paying more than they should be, then they can complain.

Positive-The Act stops customers from paying excess money and hidden charges.

Negative-This act, however, doesn't protect the consumer if the holiday goes wrong, as the product isn't physical.

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What do sellers have to do to follow the act?

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What do sellers have to do to follow the act?

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Sellers have to:

-Test their products regularly to ensure that there are no defects or any aspects that could cause harm.

-Ensure that they declare all of the prices involved in the products, and that there are no hidden charges.

-Co-operate with councils and local authorities if items have to be seized for whatever reason.

-Must not sell an item if they know that there is a defect with it and it could cause harm.

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What is the Consumer Protection Act 1987?

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What is the Consumer Protection Act 1987?

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The Consumer Protection Act 1987 essentially protects customers from products which are unsafe, or have misleading prices. It also states that it is the seller's responsibility for any damage that the product may cause.