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One of most important steps to solve a conflict is talking calmly about your problem with the other person or people that your arguing with to deescalate the situation.

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#2 Identify the points of disagreement, summarize them, and discuss.

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#2 Identify the points of disagreement, summarize them, and discuss.

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Figuring out the actual problems in detail will allow the people having a disagreement to focus on those points and resolve them.

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Deciding your course of action will prevent bumps in the road on the path of resolving the conflict.

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Not all conflicts will be handled the same exact way. Knowing the relationship you have with somebody will change how you need to talk to them. You wouldn't talk to your boss the same way you would talk to a friend or to a coworker.

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It is important to understand your own motivation and the other person's motivation before trying to resolve a conflict because it helps to decide what course of action to take.