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Lecture Recording - Consumer Insights / Assessment Three Brief

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Lecture Recording - Consumer Insights / Assessment Three Brief

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Consumer Insights & Trends 2022 - Mintel

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Consumer Insights & Trends 2022 - Mintel

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Worldwide research & market intelligence agency,  founded in 1972.

Great source of consumer insights. Great for Assessment research.

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Last week - Behavioural Economics / Consumer Insights

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Last week - Behavioural Economics / Consumer Insights

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Assessment Three - Week 9 - Jan 4 - Research Evaluation Report - complete in class and due at the end of the week - see next tab (in pink background) for details. 

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Assessment Three - Week 9 - Jan 4 - Research Evaluation Report - complete in class and due at the end of the week - see next tab (in pink background) for details. 

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For reference - Presenting your work effectively

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For reference - Presenting your work effectively

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Your research findings - how to report these effectively

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10 minute video

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Read this research report carefully and reflect on the key findings.  Think about the implications for businesses involved - manufacturers of SSB's (sweet, sugary beverages) and list the most important, business relevant insights - give reasons for your selections.

What does this mean for the businesses involved - explain what you would do as a result of the research findings. This is a practical exercise that replicates what managers do in their real life to drive and direct change for their businesses.

Prepare a report based on this research study, examining both the key findings, your recommendations as to the next steps as well as your thoughts on the methodology of the research.

2000 words as a guide - upload to Moodle, due Sunday Jan 9 with time to complete in class in Week Nine.  Worth 35% of your marks for this unit.

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Introduction

Leading health agencies identify sugar-sweetened beverages (SSBs) or sugary drinks as a critical target for intervention due to high levels of free sugars and adverse health impacts such as obesity, type 2 diabetes, tooth decay, and increased cardiovascular disease risk. Consumption is high in many countries including Australia, and especially high among males, adolescents, young adults and those from lower socio-economic areas.

As burdens of obesity and noncommunicable diseases increase globally, some governments are intervening to curb overconsumption of unhealthy food and beverages, particularly SSBs, via social marketing campaigns, taxes and on-package warning labels. Health agencies are calling for restrictions on marketing, sponsorship and availability of SSBs. There is substantial evidence of the effectiveness of taxes to reduce consumption, however, industry opposition to all regulation is also substantial and enduring.

Industry groups routinely lobby against public health regulation of alcohol, tobacco and food/beverages using libertarian framing, labelling potential regulation as 'nanny-state' intervention, implying disproportionate paternalism by governments. They advocate instead for consumers to take 'personal responsibility' for their actions. Such framing is used to discourage legislation which threatens industry practice and profits. This framing places disproportionate emphasis on self-determination and ignores the environmental and social drivers of health behaviours.

Up to 70% of the Australian public support taxation of SSBs, when accompanied by other obesity prevention initiatives. Support for other obesity prevention initiatives exceeds 80%, with the greatest levels of support observed for measures that are educative or improve consumer information, child-focused initiatives, food reformulation, and taxation coupled with investment into education or health. These patterns reflect variations in community perceptions of the role of government and attitudes towards specific interventions. Broader research on the role of government has shown that Australians appear to both strongly endorse the notion of individual responsibility for health and support a role for government in preventive health and obesity prevention.

Australia is widely acknowledged as a world leader in tobacco control, yet remains in its infancy with respect to regulatory responses to overconsumption of unhealthy foods and SSBs. The role of government in obesity prevention has been explored qualitatively and support for many SSBs measures has been quantified, however public support or opposition to the range of potential government interventions for SSBs has not been examined in detail.

This study aimed to provide deeper and more nuanced insights into the views of Australians who consume SSBs about potential government interventions to curb overconsumption, and to inform Australian public health efforts in this area.

Methods

Eight focus groups were conducted with 59 regular SSB consumers/purchasers, who would be directly affected by potential interventions. Regular consumers were young adults who consumed SSBs at least weekly, and regular purchasers were parents who were the main household grocery buyers who purchased SSBs for the household at least weekly. Young adults (YA) aged 21-29 years (four groups ranged from 6-8 participants in each; n = 27) were selected as an adult group with higher consumption than other adult age groups, and parents (P) aged 35-50 years (four groups ranged from 7-8 participants in each; n = 30) were identified as influential on children's behaviour. Details were not available for two participants who chose not to have their personal details recorded at the time of the focus groups. Focus groups were held in Melbourne, Victoria, in 2014 with equal representations of low- and mid-socio-economic status (SES), women (W) and men (M). Groups were constructed to obtain a diversity of views, rather than to analyse perspectives according to these attributes.

Participant recruitment and moderation were undertaken by an experienced external contractor, MMResearch, which recruits participants from professional recruitment agencies accredited by Interview Quality Control Australia. These agencies recruit participants from existing databases of people who have agreed to be contacted to participate in research. Potential participants were emailed an invitation to take part in the research. They were screened via telephone regarding weekly SSB consumption (YA) or family SSB purchasing (P); and to ensure they were not employed by the beverage industry. Focus groups were up to 90 minutes. Participants received reimbursement for their time commensurate with market rates ($80).

The moderator used a guide containing open-ended questions to facilitate discussion, and oriented participants with broad initial questions on consumption patterns, preferences, and perceived health effects. Participants were prompted (from a discussion guide): "Some health groups think that consuming sugar-sweetened drinks such as soft drinks contributes to obesity in adults and children and want these to be regulated. What, if anything, do you think needs to be done?" Examples of regulation were provided as required, namely taxation on SSBs, restrictions on marketing to children, and restrictions on sales in schools and children's settings. Discussion prompts included: the role for government; the circumstances in which intervention would be warranted; and the relevance of health information. For the final discussion, the moderator introduced stimulus material - an 'Australian facts about sugary drinks' infographic factsheet produced by the Australian Livelighter program ( www.liveighter.com.au) on overconsumption of sugar and SSBs and implications for health - to gauge participants' reaction to the information and explore any impact on attitudes towards SSB consumption and/or the perceived role of government.

Groups were recorded to facilitate transcription and analyses. Two researchers (CM, KE) observed the groups, evaluated responses, read and reviewed the transcripts, and compared notes, to identify patterns and potential themes. Based on thematic analysis described by Braun and Clarke, descriptive analysis was undertaken to identify common themes and subthemes, using NVivo qualitative analysis software (Melbourne; QSR International; Version 10). The study and analysis were exploratory, however inductive and deductive coding were used, based on a simple framework derived from the discussion guide, and emerging codes and themes based on the researchers' observations of the groups. The researchers reviewed coding structures and themes, and any inconsistencies in interpretation were addressed through review and consensus. Data saturation, defined as no new themes or information being identified, was achieved.

Ethics approval was obtained from the University of South Australia Human Research Ethics Committee (Protocol number: 0000032462).

Results

Three main themes were identified. Theme 1 describes participants' changing views on regulation of SSBs during the focus group, expressed through a shift in understanding of personal responsibility and the role of government. Theme 2 articulates the participants' preference for educative and child-focused measures. Theme 3 describes the parallels that participants drew between SSBs and other substances. We explore the relationship between these issues in the discussion.

1. Regulation, personal responsibility and the role of government

There was a clear shift in participants' perceptions of government regulation during the focus group discussion. While many participants were positively disposed to regulation at its initial mention, some had an initial negative reaction. They perceived regulation as limiting individual choice and used terms such as "elimination" and "banning" of SSBs. Throughout discussions, regulation or "bans" were juxtaposed against educative or informational measures, which some participants argued were a better approach, further demonstrating their conceptualisation of regulation as only being related to restriction of SSBs.

"I don't think it's right of the government to ban things, but maybe their role there is in a way of trying to make people more aware or... rules around packaging and labelling, so things are more aware." (G4:M,P,mid-SES)

Negative reactions were also driven by concerns that regulation may undermine people's rights to make their own decisions. Some argued they should be able to make their own informed decisions about consumption. Many considered children's consumption to be parents' responsibility.

"I think the government's responsible for educating, but it should be up to us to make our own decisions, so government shouldn't be making that decision for us and saying you know what, we are not going to stock Coke in Australia ever again. It should be their responsibility to give everyone the facts and the knowledge to be able to make a decision by themselves." (G2:M,YA,mid-SES)"Kids are supposed to be taken care of by their parents, the parents should be controlling it and then as an adult you make your own decisions whether you want to." (G1:F,YA,mid-SES)

As participants debated the merits and drawbacks of regulation during the groups, many changed their stated views. A shared belief emerged of governments' responsibility for citizens, as information providers and misinformation protectors, at a minimum, and frequently beyond that. These changes in views occurred as a result of information being presented in the following ways: when example regulations were provided by the moderator or suggested by participants; and after discussion of potential health implications, perceptions of obesity prevalence in Australia, and health system costs. For some, a shift occurred after viewing the factsheet. By the end of the discussion, regardless of initial position, all 59 participants indicated support for some form of government intervention.

"I think the government has the responsibility for everyone in the country, and if people are sick and all their teeth are rotting away from sugar then they should have responsibility over it." (G2:M,YA,mid-SES)

2. Preference for educative and child-focused measures

Participants spontaneously moved discussions away from regulation towards alternative solutions they viewed as more favourable. Consumer information and education, particularly education aimed at children, was held in high regard.

a) Clear consumer information

The lack of clear consumer information to guide consumption was noted, and concrete guidelines and sugar labelling were suggested.

"...give them a framework of how much they are supposed to consume, like per day, you are supposed to consume 60 grams of sugar per day, if you drink two cans of Coke, that's half of your sugar intake, then what's left, so give people a kind of framework because we don't really know how much we are supposed to consume." (G7:F,P,low-SES)."I think labelling would probably be better, like having a label saying there is 20 teaspoons of sugar in this can, than banning it." (G1:F,YA,mid-SES)

b) Restrictions on advertising, sponsorship or school sales

Many participants were supportive of child-focused restrictions (e.g., on advertising to children and school sales), arguing that children were less capable of making educated decisions, legitimising choice restriction.

"It's marketing, there's too much advertising. Our kids are educated with this advertising and so the restriction of that is maybe a good thing." (G4:M,P,mid-SES)

Some participants opposed marketing restrictions, arguing that companies were entitled to advertise in a "free market". Although participants did not offer comments regarding potential deceptiveness in industry marketing practices, they argued that consumers should not be misled and acknowledged governments' role in regulating advertising claims and in counter-advertising health risks. Participants' comments on advertising restrictions included:

"I feel it's a bit restrictive...Obviously they shouldn't be able to mislead, like promote it as something healthy but I still feel like their product is trying to make money and they should be able to market their product." (G2:M,YA,Mid-SES)"I'd rather be more direct about it and just advertise the health risks and the problems, rather than try and hide away the advertising." (G4:M,P,Mid-SES)"I think it's a free market, and I think we need to educate consumers." (G3:F,P,Mid-SES)

Although there was some support for restrictions on SSB sponsorship and/or promotion at children's events, the predominant concern was how these events would otherwise be funded, and participants raised the potential for government support as an alternative to SSB sponsorship of events.

c) Regulation of product (sugar content or size)

Some participants suggested regulation of serving size and/or sugar content of SSBs, arguing that people often consume larger size bottles (e.g. 600 ml) in one sitting, even though it might be "too much".

"And sometimes there might be like two-and-a-half serves in a bottle, and I'm going to drink a bottle when I buy a bottle, maybe they could regulate that." (G2:M,YA,mid-SES)

In contrast, other participants reacted negatively to the idea of regulating product size or content, citing concerns about choice, value for money, potential impact on taste and other additives to enhance flavour.

d) Taxation

Initial negative reactions to the option of a SSB tax by some participants were driven by i) concern about personal impact (not wanting to pay more); ii) the argument that it would be disproportionate to the harms; iii) a belief that a SSB tax might lead to taxation of additional unhealthy products; and iv) the argument that a tax would be ineffective.

"Another stupid excuse to put another tax out there, that yes, I think it does affect people's weight, but to the point of needing to put a tax on it for health, I don't think." (G5:F,YA,low-SES)"Yeah I think it's a real slippery slope, there are so many foods out there that are bad for you, start with the sugary drinks, then go to the chocolate, then okay, I've handled sugar, let me now go to fat, I'm going to ban all fattening foods." (G7:F,P,low-SES)

In contrast, other participants who held more positive views towards an SSB tax thought it would be a good deterrent and raise awareness of risks.

"I think it's a good thing and it would raise awareness too perhaps. For the people that, if the government came out and said we are now taxing soft drinks, people might tend to look at it as more of an unhealthy, evil sort of." (G3:F,P,mid-SES)

Taxes were supported by participants citing economic arguments, for example that obesity is an economic burden on the health system. Participants were more positively disposed towards a tax if it helped fund education, and/or subsidisation of other measures to improve health.

"I'm a hypocrite [acknowledging their change of opinion], it makes me think oh people smoke and I have to pay taxes that pay for them to be in hospital, and I'm like well it's the same with obesity, like so maybe now I think about it, maybe I would be happy for it." (G1:F,YA,mid-SES)

3. Parallels with tobacco and alcohol

Many participants drew parallels with government action on tobacco and alcohol consumption. This was done both in support of and against regulation of SSBs.

"I just don't think it's in the same basket, like smoking, is a really addictive activity, whereas drinking soft drink is not the same thing, you don't get addicted to it like you get addicted to cigarettes." (G2:M,YA,mid-SES)"[The government] played a really good role in the cigarettes, and I think they've done a fantastic job, like in reducing the cigarette sales, and I think they could do it in this." (G7:F,P,low-SES)"First thing I'm thinking is where it's going. Tobacco, they kind of skipped alcohol, and not put any warnings there, and they are jumping on sugar. Haven't you missed something here with alcohol?" (G6:M,YA,low-SES)

Discussion

This qualitative study explored the beliefs, attitudes and values that underpin community receptiveness to government intervention to curb overconsumption of SSBs through a range of regulatory approaches. Furthermore, the study provides insights into the impact of language, framing and factual information on consumers' initial reactions to, and detailed consideration of, different initiatives.

There was widespread appreciation that obesity is a public health problem and acceptance that government has a legitimate role in intervening, consistent with other research. As previously observed, there was pervasive use of personal/parental responsibility, choice and freedom framing in participants' commentary. This underpinned initial reactions against different regulatory measures, most notably taxation. Such arguments reflect a libertarian conceptualisation of autonomy, which equates individual autonomy with freedom from interference and restrictions. These arguments align with claims of 'nanny-state' paternalism and are routinely employed by industry to oppose regulation around tobacco, alcohol and SSBs.

Paradoxically, personal responsibility framing was also used to argue in favour of government intervention. Participants argued that government should inform and educate consumers, and prevent misinformation, thereby enabling informed consumer choice. These arguments maintained a focus on the centrality of individual choice, but acknowledged limited ability of some individuals (especially children) to make informed decisions, necessitating intervention. This is akin to the concept of relational autonomy described by Mackenzie, which Carter and colleagues use to frame some nanny-state paternalist interventions as non-paternalist on relational grounds.

'Regulation' was a widely misunderstood term, construed by some participants as widespread bans on SSBs. This is an important finding because regulation is an essential tool in public health and a widely used term. Participants' initial negative views and understanding of 'regulation' changed in response to: factual information and/or discussion about sugar content; health effects of SSBs; health costs and exploration of the range of potential policy initiatives. This is consistent with previous studies demonstrating acceptance of government intervention in obesity, including regulation, in the context of informed deliberations. Health system costs borne by government were a compelling justification for intervention, highlighting the importance of justifying policy reform in both health and economic terms. Clear consumer information was considered essential, reflecting societal values about consumers' right to be informed. As Australia reviews its food and beverage labelling laws and considers mandating added sugar labelling, consumer advisory (warning) labels, and Health Star Ratings, it is clear that such improvements would be consistent with community expectations of the role of government.

Participants favoured child-focused initiatives and initiatives promoting education, which complements previous quantitative SSB studies, and more broadly focused qualitative studies, as well as aligning with participants' preference for relational paternalism regarding the role of governments. Preferences for education reflect, in part, the fact that self-determination, self-governance and autonomous decisions, require exposure to relevant information and developed skills to respond to that information. Education is an important contributor to change health behaviours, however, it is unlikely to be sufficient in isolation. The higher palatability of child-focused interventions reflects an understanding that children lack the competence of adults, that they have greater susceptibility to food marketing, are vulnerable and require protection. SSB consumption and overweight/obesity are prevalent in children, suggesting that framing policy measures as protective of children's futures will align with evidence and fundamental community values.

Some participants demonstrated ongoing concern regarding restrictions on sponsorship, due to uncertainty about the financial viability of children's sport, offering insight into lower levels of support for restricting sponsorship relative to other measures found in quantitative studies. Exposing marketing tactics may further increase support and recognition of the need for regulation, including in sponsorship. Taxation was the least popular regulatory option, but was more favourably received when paired with other interventions. This study reinforces the importance of advocacy for SSB policy measures being made in the context of calls for a multifaceted or comprehensive approach that includes educative elements.

Participants presented analogies of government action on tobacco and alcohol to support their positions and test their ideas about SSBs. Participants made comparisons to other unhealthy foods and alcohol, sometimes to query the focus on SSBs and sometimes to raise a 'thin edge of the wedge' flag. Contextualising SSB policies within broader obesity prevention strategies will assist with allaying consumer concerns about undue focus on one product, or plans for expansion to all foods. Highlighting the strength of evidence of harm to health associated with SSBs is also relevant.

Limitations

The sample size and selection of participants limit the generalisability of these study findings, however, responses were varied, and achieved saturation. The findings are not representative of all young adults or parents of young children and comparisons could not be made between perspectives based on group attributes. Participants were recruited from market research databases and screened to exclude those employed in the beverage industry. However, they were not screened for prior involvement in industry-funded food and beverage research, which has the potential to influence perceptions of regulation, and thus should be noted when interpreting the results. To minimise risk of social desirability influences, and social norms, the moderator employed an open-minded and impartial approach, and ensured all participants contributed.

Conclusion

Given there has been limited research offering insights into the reasons underpinning public receptiveness to potential SSB policy initiatives, this study is both novel and revealing. These findings reinforce the pervasiveness of the concept of personal responsibility in the health prevention policy debate, but also the legitimacy and expectation of government intervention for SSBs and obesity prevention. Policy makers can engage with this language and frame future policy change on SSBs as promoting autonomy by assisting people to make informed choices, for themselves and their children. They can also frame changes as protecting consumers from the distorting influences of industry marketing, as well as redressing obesogenic environments, and economic burden of obesity associated with sugary drinks.

Support for regulation can be strengthened through provision of simple factual information about sugar content of SSBs and health risks of excess consumption, and by increasing community understanding regarding the ways in which intervention can positively support rather than infringe on autonomy and personal freedom.

Acknowledgements

This research was undertaken with the financial support of Cancer Council SA's Beat Cancer Project on behalf of its donors and the State Government of South Australia through the Department of Health. The funders had no role in the design, analysis or writing of this manuscript.

Peer review and provenance

Externally peer reviewed, not commissioned.

© 2020 Miller et al. This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International Licence, which allows others to redistribute, adapt and share this work non-commercially provided they attribute the work and any adapted version of it is distributed under the same Creative Commons licence terms.

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Qualitative insights into Australian consumers' views for and against government action on sugary drinks | PHRP

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Leading health agencies identify sugar-sweetened beverages (SSBs) or sugary drinks as a critical target for intervention due to high levels of free sugars and adverse health impacts such as obesity, type 2 diabetes, tooth decay, and increased cardiovascular disease risk.

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