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Who was enrolled in the purchasing decision? 

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Who was enrolled in the purchasing decision? 

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Supplemental Resource Versus Primary Instructional Resource

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Supplemental Resource Versus Primary Instructional Resource

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Grant based purchase versus PTA funded versus technology funds versus curriculum funds

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Other vendors/product saturation within the district

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Other vendors/product saturation within the district

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Easy access to meaningful and actionable data

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Easy access to meaningful and actionable data

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If a user provides feedback through our customer support channels, how do they know we've received it? That it's been addressed (status of issue)? If they feel they're being heard and that we're taking their ideas seriously, it'll go a long way.

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In-Product Support / Self-Service Knowledge Base

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In-Product Support / Self-Service Knowledge Base

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They have to have ready access to relevant information. Can't rely on PD and emails to share info.

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What happens inbetween pd sessions?

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How quickly and effectively are we responding to district asks?

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Clean and intuitive way for districts to pull usage info, down to the user level (because they always want to see who is using and how much in each school)

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Turnover at the district level/teacher level

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Turnover at the district level/teacher level

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Changes at the district- budget, new superintendent, new initiatives

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Changes at the district- budget, new superintendent, new initiatives

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Assessment results

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Fitting into the district as opposed to making the district fit into DE

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Fitting into the district as opposed to making the district fit into DE

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Regular Formative Checks- Identify challenge- provide solutions

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Regular Formative Checks- Identify challenge- provide solutions

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District contact

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Type and ratio -- I know we say we work on all devices and that we can be 1-1 or 1-many, but the types of devices and ratio in a district makes a big difference in terms of partner experience and teacher training

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Teacher familiarity with the devices/technology

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Teacher familiarity with the devices/technology

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Having a clear timeline/toolkit that they can reference and see in advance

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Service Performance- Is it working/meeting the needs of partner

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Service Performance- Is it working/meeting the needs of partner

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How individual district teams work together

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How individual district teams work together

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District Community & Areas of focus within the community

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District Community & Areas of focus within the community

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Understanding the POCs as individuals - what drives them personally and professionally?

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Understanding the POCs as individuals - what drives them personally and professionally?

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District days allocated to PD and time available for PD

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District days allocated to PD and time available for PD

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On this note, District culture and openness to trying and experimenting with the content being shared at PD

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Cadence and "Streamlinedness" of communication
Who/how many from DE communicating