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If we wish to order both print and ebook formats (which we do occasionally), is it possible to have 2 lines in the Locations:

1 for LN - print to Brayford

1 for ER - ebook copy

If this was sent to Dawson's via EDI would it work and create an order for both formats?
Which ISBN would you select?

Would it be better to create a separate order for the alternative format?

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Check the relevant ISBN is selected in the Product Identifier field for correct format (pbk./ebk.), esp. for those records with multiple ISBNs in 020 field

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There is no way to search by requester - you would need to search by title/ISBN or ask the requester for their order number to find their request which may be difficult particularly if they have made multiple requests
> does the email notification they receive state the details of the book with the order no?

Q: Could we input the requesters name into the Official Order No field? That way we could search by requester name
A: We will input Borrower's Barcode into the Official Order No - less room for error when searching
A: The Official order number appears in Dawsonenter as the main reference. Thought about putting in MBUG + MBRES instead??

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How will MB be managed on a daily basis?
> who will do what, when?

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If we decline a request, is there a way of removing it from the list of "potential" orders?
> can't seem to cancel orders if not "sent"
> possibly add dummy supplier so we can sort those to the end of the list?

would need to begin with start or end of alphabet (a/z) or it would just end up in the middle of the list and not help i.e. "acqdec" - for Acquisitions declined request?!

Though it is worth noting that all new requests will be "potential" with NO SUPPLIER - so initially you can sort so that those with a (dummy) supplier move to end of the list

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Order will come through with basic bib info from student's request - can search for better Bib Record by clicking on "Re-link" button and searching Base for appropriate record
> will this definitely over-write the simple (perhaps incorrect) Bib record with the new one if you do it before placing the order?

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Q: If we need more information or need to tell them we have the book in stock - do we do this outside the system via normal email or create Ad Hoc Communication templates?

A: Ad Hoc Comms is simpler & quicker - I have created draft template letters for all the scenarios I can think of where we might need to contact our students > go to Circulation > Borrower > Notifications > Ad Hoc Comms > Borrower Comm > Select appropriate template from drop-down list

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Will MB requests be separate from ordinary ASL orders as MB will be under "potential" while most ASL orders (being from DawsonEnter) will be "proposed" orders?

Visa card orders not yet "sent" will be "potential" also

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Create 2 separate base budgets

MoreBooksUG

MoreBooksPGR

under main More Books aggregate fund?
> would help to separate requests for 2 schemes

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Q: Will we still get email notifications of each new request into the Acquistions mailbox?

If so, will it include the order no (LN...) and can we just search for each individual request by its order no? (i.e. instead of searching by "potential" status and being faced with all requests including those declined by us)

A: We won't get email notifications to Acquisitions mailbox

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Just details of book
- No need by date field

- No reason for request box/option
> How do we know if they have a preferred format (print/ebook)?

> How do we know if they are requesting it because "they can't find Library copies"? We can't assume they just haven't checked properly*

> How do we easily keep an eye on requesters and the number of requests they are making (without memorising their borrower number)?
> How do we maintain high level of student satisfaction?*
i.e. requesting extra copies of books regularly on loan - inform them of book in stock and ask them to contact us if they have experienced problems accessing it?

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Q: Are requesters emailed when request made to confirm their request?        A: THEY AREN'T EMAILED BUT DO GET CLEAR MESSAGE TO THANK THEM FOR THEIR REQUEST + LN ORDER NO.

Q: Are requesters emailed when we receive requested book?                                    A: THEY AREN'T EMAILED WHEN WE RECEIVE THE BOOK

Q: but then we reserve it for them - will they get a second email notification?
A: Once you have reserved and satisfied the reservation, it will send an email notification that the book is awaiting collection - this will also appear in their account on Prism (Communications) and Soprano (Notifications)

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is created when request is made - will be in the "Thank you for your request" box on Prism and should be emailed to them in notification

Requester will NOT receive an email notification of their request

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Only the borrower's barcode comes through in "Source" field - no name
> look up borrower on in Alto Circulation or on Soprano if we need to contact them about anything

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Comes through as "Readers Request"