# data[].attributes.body
Ramandeep  301037489
Manpreet Singh 301032961
Navdeep Singh sandhu 301038939
Bhaskar dhiman 301020053
1) our tourism use functional structure
2)a) Tour guide -to provide information about the places to visit to the guests and provide their information of places
b) drivers to pickup guests from airport and provide them transportation on whole trip
3)tour guide- we can provide satellite phones for calling and receiving even in remote areas in case of emergency also we can provide them i pads or  laptops in order to get notifications about customer
B)drivers - provide them better GPS and WiFi facility
4) we can work on to get a online website and mobile app to reduce workload from call center and booking department

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Aadil Rashid 301052628
Davinder Singh 301051987
Paramveer Singh 301013668
Nitin Behal  301051342
1. We will be looking out for Functional  structure for our hotel because each individuals are assigned with their functions accordingly, They are trained and briefed for their duties.

2.
Concierge-
* Keep an eye on Security cameras and the tabs
* Recieve parcels for the guests
* Book the elevators for the moving guests
* Access controls
* Calling out for 911 if anything

Front desk
* Recieving and transferring calls
* Maintainig all accounts
* Assigning rooms, check in and check outs
* Maintaining daily cash flow
* Customer service

3. CONCIERGE AND TECHNOLOGY
* All the camera controls are to be done with the help of wifi and internet or either there are various Softwares for Camera tabs
* If some one has to book elevator or party room that request has to be made via email
* Online shift report and memo books
* Microsoft office access.
* Online pass on books and assigning tasks for the reliever

4. For the development and growth of business we will put an effort to reduce the use of paper. Every paper work has to be done on PC's notepads. It further leads to sustainable development .

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Rushil Bhanderi          301036537

Bhavik Bhanderi         301022493

Gurjit Kaur                  301047269

Bharti                          300988296

1.      Functional

2.      Front desk- check-in and check out, make guest reservations, address guest requests and complaints,

General manager- supervise employees; make strategic plans, trains new employee

create policies and improve business functions.

3.      Online check in/ check out- easier for front desk to complete other tasks.

4.      Organic organisational structure- adaptive duties, flexible, few rules, decentralised decision authority.

5.      Centralised- Decision making is done by higher authority

# data[].attributes.body
harveer singh purewal 301052382
rajvinder singh 301048638
sukhwinder singh 301051741
sukhpreet singh 301025049

we would use matrix structure for our bakery.  because we gonna have different work areas in our workplace.

mixer would mix all the ingredients for all different products.

would maintain the appropriate quantity for good quality. would keep the record for material mixed and raw matrial.

baker would bake all the products. would make sure all the products are baked well. would make sure to store the baked products in some proper place.

technology would help in packing and storage as well. sensors would help to take care of right temperatures.

if our organization expands then we would make these different department bigger. we can hire team leaders for baking and mixer teams.

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Hetong Wang 300940152
Fang Jiang300985701
Yongshan Liang300964451
Ning Liu 300876992
BUSINESS of Hospitality
1. Divisional structure
2. sales
* prospecting the future situation
* identify potential customers
* contract guest to identify their needs and preference
* figure the problem of guests when the complains came up
Housekeeping
* Always keep the bed clean and tidy, check if the sheets are damaged or smudged.
* Make the hotel room look and smell better and make it safer and easier to live.
* Clean the toilet, spray the face pool with a neutral detergent, shower glass and walls.
* Check whether the bath towels and floor towels are placed in the standard, the room supplies are complete, and the standard is placed.
3. sales: making a phone call or send a video talk to guest to make a reservation for them instead of talking face to face
Housekeeping: put a device such as ipad in every guest rooms and encourage guests to use the system instead of the Do Not Disturb sign so housekeeper can check if the guest need clean service or they're fine.
4. Adding a new food and beverage department to expand our business to create more benefits.

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Inderjeet Singh (301030082)
Anmolpreet Singh (301030086)
Mandeep Singh (301013663)
Gurmanjeet Kaur (301038283)

Hospitality Business
(Hotel)
Answer 1) Functional ,because it organize the employs based on their skills and perfection from front desk to the human resource department.
Answer2) General Manager: 1. General manager has duties to take reports from all other departments to make sure everything is going perfect.
2) hiring employees
3.analyzing accounting and financial data
4. Generating reports and giving presentation
5. Managing day by day activities
Answer 3.1. online booking
2.hiring and training employees with the help of online
3.Bus service

Answer 4: with the help of online services  customer involvement is improving.
Answer 5.

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Sukhdeep kaur brar(301038279)
Amarjeet kaur brar( 301051483)
Ganideep Brar(301043001)
1.we will choose  hotel as our business as per our thinking functional structure would be more appropriate.
2.Front desk agent: Front desk person will take care for all check in and check out customers .Along with that this particular will attend the all the phone calls, greeting the clients,  overseeing the office budget and many more responsibilities.
Server:Server of the restaurant will provide excellent service to customer.Moreover ,he/she will be answering the question regarding food items  and he /she will feel very happy to answering the questions of the customer.
3.In the hotel we will use the technology for the security purpose such as cameras .alarms,  and censer. Moreover , we will use technology for customer entertainment like free WiFi and many more facilities.
4.To get change within the organization we will make strong relationships with other near around companies .

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Dhaara Kundanmal 301014030
Kim Romero 301008054
Shanice Beckford
Truong Hoang My Linh 300996943
1) Our hotel uses a functional structure because  each department can  specialize in their particular area. This is efficient because people with similar skills and knowledge work together.
2) Front Desk agent: Check in/Check out, Generate invoices, Keep the front desk organized,  Answer all incoming calls/ confirm bookings, Check incoming daily mail.
Housekeeping attendant: Clean rooms to the upheld standards, Always check guest room amenities, be aware of the amount of clean/dirty rooms (communicate with front desk),  Have the rooms cleaned in given time constraints, Report maintenance issues to housekeeping supervisor/ manage lost and found issues, inspect the rooms.

3) Sensor carts to move automatically for all housekeeping products since they're heavy. this makes it more efficient to less strain on ones body.

App on their phone to notify them immediately which rooms need to be clean/inspected/vacant. this reduce the time and effort to call the front desk to know if the room is vacant.

App that connects guest requirements (amenities/towels) - all they have to do is push a button rather than housekeeping being called every time.

4) We chose to switch to geographical departmentalization. This will help us expand our business by allowing each hotels franchise to be overlooked from region to region.

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49Enroutejungle ( Restaurant)
Punar 301032029
Harman 301013027
Gursimran 301051759
Baljinder 301019081

49enroute/jungle Restaurant –

1.       We are environment friendly So we are promoting go green go clean policy. So, the structure is of jungle as we have high end gadget (Functional) which consume very low electricity so this makes our restaurant eco-friendlier.

2.       So, it’s a restaurant we have professional workers. As they are perfect in their task. Like we have server’s, Bartender, Concierge, Dishwasher and chief. So, there are several duties which Concierge perform like providing awesome sitting facility to restaurant customer. Moreover, they provide them a paging system so they can call waiter at any time. It also books reservation for future customers. Receive calls at restaurant. Server also plays crucial role as they provide menu, take order from customer, provide cutlery, and the main part of server is to provide food on table.

3.       As our restaurant is techno-savvy so our concierge uses front desk computer which is a part of modern world. He uses it to book reservation. And book table through computer moreover, as our restaurant also provide paging system it’s also part of technology.

4.       As we mentioned our restaurant is ecofriendly we really care about our environment so our restaurant consumes very little electricity so by this we really save a lot of dollars. And due to our jungle theme, we get a lot of clients world-wide. Well to expand business we are going thru advertisement. So, we can tell more about our jungle theme.

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Gagandeep Brar 301048388
Gurjeet Dhillon 301032777
Karpal Singh 301013670
hospitality
1.The structure we suggest is Functional as hospitality organizational structural used to organize works.
2.a)Front desk: checkin guest in and out, receiving calls, problem solving, night audit, securing personal information.
b)Housekeeping: ensuring all rooms are cared for an inspected , performing cleaning activities such as dusting, mopping , sweeping , checking stocks and replace when appropriate
3)For Front desk:online payment, reservations, cancellations through Hotel apps.
For Housekeeping: ensuring temperature of rooms, electronic door locks , equipment such as vacuum, housekeepers get to know or check how many rooms are cleaned or need to get cleaned in a day through Hotel apps
4.Promotions ,advertisements, using energy saving technologies like censors , Airport shuttle ,eliminate excess job positions and duplicate management roles.
This is centralized heirarchy.

# data[].attributes.headline
Hospitality                             Amandeep kaur 301037646

# data[].attributes.subject
Hospitality                             Amandeep kaur 301037646

# data[].attributes.body
Roopjit Kaur 301047281
Ajmeet Singh 301020008
Harpreet Kaur 301035583
Answer 1) We suggest the functional structure.
Answer 2) Tasks in hospitality
1 Front desk : Reservation, attend guest, welcoming, answer phone call, use POS or opera for reserving House keeping: Cleaning rooms at regular intervals, change bed sheets, stock up new products, inspect everything working properly

Answer 3) In the modern era every task comes up with use of technology .For example: computer POS system and vacuum cleaners etc
Answer 4) Our new promotion increased sales as compared to last year and our company decide to expand our business by adding 2 more members in the crew specially in food department and house keeping
Answer 5)

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Thu Ha Nguyen 301028619
Tran Thi My Chi 300986222
Tran Thi Thanh Thu 300987300
Truong Huyen My 300985354

1. Functional structure in hotel because it is logically easy to handler between supervisors and employees. This structure helps hotels working more efficiency. Furthermore, functional structure sets higher achievement.

2.
Marketing and Sales:
- developing hotel's brand.
- increasing number of sales.
- Giving out marketing strategies: promotions, advertises,...
- Finding suitable customer service to go along with marketing strategies.
Housekeeping:
- Clean and sanitary equipment and fixtures, rooms.
- Making beds.
- Doing laundry.
- Remove garbage and replace new one.

3.
Using a performance management system: Improve training and career development programs, monitor the performance of employees. Assist in rewarding top performers.
Online marketing consulting for hotels. Advising customers extensively on commission basis on online marketing and sales to increase direct bookings.
Opera: Reservation management, check-in process management, check-out, customer profile management, hotel chain management, financial monitoring, user control, integrated telephone exchange, power-saving management, etc. In particular, Opera is online software so hotel managers can easily grasp the situation, manage hotels remotely.

4. Changing division products in organizational structure which help to downsize and expand business. Because it can reduce significantly operating costs and create competition for the business.

5: our hotel work as centralize hierarchy because the policies, practices and disciplines in hotel will go through the whole organization fluently. Besides, it prevents some work of the hotel working too independently without connecting with other department. additionally, this hierarchy is easy to control from high position to lower departments; it shows strong leaderships

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Shabnamdeep Kaur 301015687
Kiranjot Kaur 301037647
Shivang Monga 301048192
Rajwinder Singh 301052479
Baljeet Kaur 301038284
1) we decided to make our hotel in functional structure  to organise every department with specific function
2) Front desk : the front desk will be my first priority as the front desk employee will be responsible for the check in and check out of the customers
Housekeeping: housekeeping department will be on the other side responsible for cleanliness of the room
Restaurant : there will be a restaurant in the hotel necessary for the customers to enjoy luxury food in the hotel
Security : there will be a security department in the hotel for the emergency such as fire alarm
3) the hotel will have high technology system
such as there will be  security cameras everywhere in the hotel for the safety and security of the guest
the hotel will have free wifi system for the customers
apart guest can book their rooms online and enjoy luxury services in the hotel
4) we would like to expand our business as we are using functional strategy in the hotel structure  so in the future we would love to construct a new building to build more rooms

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Manpreet Kaur 301038040
Harpreet Kaur Sandhu 301051821
Divya Chumber 301047046
Rubalpreet Kaur 301028708
Business:- Hospitality
1) The structure used for our hotel is Functional. In this structure two departments of the hotel uses some key abilities and knowledge.
2) The Front desk
a) Checks in/ Checks out and make reservation for the guests.
b) Handles the accounts and guest payments.
Housekeeping
a)The main function of the housekeeping department is to clean and maintain the guest rooms.
b) They are also responsible for restocking the amenities in the guest rooms and washrooms.
3) The Point of sale system improves the efficiency of the staff and the customer experience.Whereas the use of certain mobile apps can help the housekeeping  to stay in touch with front desk where they can keep track of  new check ins and check outs and let them know which rooms needs to be clean next. The mobile devices help the housekeeping to help them with their stocking process as they put a less strain on their bodies and they can finish their work more easily.
4) As an organization with the functional structure we would like to expand our business in other geographical locations as this will help our business to grow tremendously in different regions.

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PICK A BUSINESS (hospitality, tourism, culinary, bake):

# data[].attributes.subject
PICK A BUSINESS (hospitality, tourism, culinary, bake):

# data[].attributes.body
1. What kind of structure do you suggest (matrix, functional, divisional, etc.)?
2. Describe 4-5 tasks of at least two individuals in this organization (eg. dishwasher, concierge, etc.)
3. How can you infuse these jobs with Technology (eg. concierge service & online guest request)
4. Now suggest a change in organizational structure that will either help downsize or expand your business? Justify your action
5. Design & upload an image (word/ ppt slide using smart art, or hand drawn sketch by clicking upload icon below) showing organizational structure for this business. Explain if and why you chose a centralized or decentralized hierarchy?