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https://youtu.be/WOWWlhz1pyE

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For last day, i was on duty to become the guide for customer's day-trip for about 40 people. I was accompanied by another staff to guide along with me. The day-trip package consist of 5 snorkeling points include equipment and hiking.

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The duty for today is checking the availability of the rooms at the resorts

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I was in charged to call resorts to ask about the availability of the rooms and the proceed with the room reservation.

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I make a passenger list for today's duty as the list will be check by Jabatan Laut before the customers can enter Perhentian Island. The passenger list only will be make by staff if the capacity of customers is exceed the normal range.

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I only make invoice for today and answer calls

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My duty is same as yesterday that are to guide the customers to the jetty in the morning while at the afternoon i make and answer calls. I also in charged to asked customers about the time they want to return to Kuala Besut jetty.

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Today i was on duty to guide the customers to the jetty and show them the boat that they will board. In the afternoon, i make boat tickets, vouchers, receipt, invoice and room reservation.

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As usual i will make all the ticket, vouchers and receipt. I also make call to customers to inform about the return boat to Kuala Besut jetty.

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Boats and boating--Equipment and supplies

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Today i make a room reservation to the resort that was chosen by the customers and after that i make an invoice since the customers already proceed with their confirmation about the booking. In the afternoon, i make call to customers that will return tomorrow and asked them about the time they want to return since the trip back to jetty has three choices which are at 8 am, 12 pm and 4 pm.

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I was on the duty to make all the ticket,vouchers and receipt. I also make calls and answer call.

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After familiar with all the duties, i wan in charged to make all the tickets,vouchers and receipts. Besides that, i also make call to resorts to ask about the room available and answer call from customers that ask about the boat time to return to Kuala Besut jetty.

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My duty for today is making call to the resorts to ask if any rooms is still available for certain date that was chosen by the customers. If the rooms available we would proceed with the booking for the room and told the customers to make a deposit to secure the room or else the rooms will be cancel I also made boat ticket,snorkeling voucher,room voucher and receipt.

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As yesterday i was given task to make all the vouchers,ticket and receipt, my duty for today is to explain all of them to the customers so they can understand. For example i explained about the boat ticket to customers that include the boat time, the person incharge number and also remind them about the time that they need to depart and return. In the afternoon, i make the boat ticket, snorkeling voucher, room voucher and receipt for tomorrow's customers.

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Today is my second day of SIEP and since it is Friday many customer came to have a vacation at Perhentian Island. My job for today is to escort the customers to the jetty. The jetty is a 5 minute walk from Sealife office. I also guided the customers to the Sealife boat and told them to pay the tax from Jabatan Laut as the tax is compulsory to pay before enter the jetty. I was on duty at the jetty for about 2 hours since the customers were coming not at the same time. Those customers that arrived early can take boat at 8am and those who miss it can take the next boat which is at 9am. I was occampanied by Kak Nor. After luch time, i had given the task to make boat tickets,snorkeling voucher,room voucher and receipt for customers that will arrive tomorrow.

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Starting my first day SIEP with interview at Sealife office. The staff (Kak Nor) briefied me the job scope about the company. The job scope is about how to make call to the resorts at the island and how to greet customers through the phone call. She also told about the islands (Pulau Kecil & Pulau Besar) and take note about the details of customers that call for booking the packages. Lastly, she ended the briefing by told me about the islands that will be close during monsoon. In the evening, i started my SIEP already since Kak Nor want me to observe and learn what they do in the office. Another staff which is Kak Yen taught me how to make room booking, invoice, boat ticket, meal voucher,receipt, room voucher and snorkeling voucher. Kak Nor asked me to make a list name of customer that will be arrive tomorrow on form that prepared by Jabatan Laut. In order to make sure i applied the job scope, Kak Yen told me to make call to the certain resort to ask if there are any rooms available for certain date. My work ended at 5pm.