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Latasha Shears/ Comments for Break A Leg Eval

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Latasha Shears/ Comments for Break A Leg Eval

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Robyn Joppy's Comments for Nicole's Knee Joint Certification Program

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Robyn Joppy's Comments for Nicole's Knee Joint Certification Program

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Welcome! Please access the voice recording below to help guide you through my padlet and evaluation.

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Welcome! Please access the voice recording below to help guide you through my padlet and evaluation.

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http://vocaroo.com/i/s1tECsuGYWmD

Feel free to scroll down through the padlet while you listen...

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Program Details: Knee Joint Replacement Certification Program

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Program Details: Knee Joint Replacement Certification Program

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Monthly data collected for four performance measures

Improvement initiatives designed based on data findings

Unnannounced surveys every two years by The Joint Commission (certifying body)

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Introduction video for The Joint Commmission

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Introduction video for The Joint Commmission

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Joint Commission Center For Transforming Healthcare

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1. To what degree do performance improvement initiatives implemented in response to the certification program improve patient satisfaction?

2. Does the knee joint replacement certification program provide a positive return on investment?

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Question #1: Survey

1. Please indicate the impact each of following had on your satisfaction of care received throughout your knee replacement surgical experience?  (The total must add up to 100%)

_________ Attending the preoperative knee replacement education class

_________ Printed education materials received

_________ Getting out of bed and walking on the day of surgery

_________ Having physical therapy available until 8:00 PM

_________ Knowledgeable nurses and assistants

Question #2: Archival Data

Costs of the certification program

Private and insurance payments received for knee joint surgery patients