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From Channel 4 GHPTV, Live from Pittsburgh at Four Gateway Center with your GateTech Flash Update is your host, Becky Miller.

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Drone footage of PGH... Fades to black into the studio.

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Good morning, and welcome to another GateTech Flash Update, I'm your host Becky Miller, here to bring you an update on all the GateTech happenings that you need to do your job.

Here are today's top stories.

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Becky Sitting at desk in the news room...

Scroll bar says:

ATTENTION CUSTOMER SERVICE REPRESENTATIVES:  THE NEW SYSTEMS REQUIRE A NEW FORMAT IN ORDER FOR PCP CHANGES TO UPDATE.  MEDICAID MEMBERS MUST BE ASSIGNED TO A PROVIDER AT THE PRACTITIONER LEVEL USING THE 7 CHARACTER PRACTITIONER ID FOLLOWING THE P000000 FORMAT.  MEDICARE MEMBERS MUST BE ASSIGNED TO A PROVIDER AT THE SUPPLIER LOCATION LEVEL USING THE 7 CHARACTER_4 CHARACTER SUPPLIER LOCATION ID FOLLOWING THE S000000_L000 FORMAT.

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As of 10/1 we have officially gone live in HRP.

A number of users are reporting an inability to access the production environment.  An expert opinion has advised Channel 4 GHPTV that if you are affected by this, you should call IT Services who will ask you if you have tried turning your machine off and back on again.

When that doesn't work, you should use the GateTech Command center to report a ticket to specialists who can help you gain access.

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Becky is talking directly at the camera telling the story.

Picture in picture shows:
1. Go Live date of 10/1
2.  The letters HRP with a big CANCELLED symbol across it
3. GateTech Command Center logo on it.

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In other news, the CRM has gone live with users reporting several bugs that require work arounds.

We have special correspondent and CRM super-user Debbie Miller live from her work from home office with us to provide a real-time update:

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Becky is still talking to the camera but the perspective has changed.

When she says bug, the screen-in-screen shows a picture of a beetle

When she starts talking about Peggy, the screen fades to a live look at Peggy in her WFH office.

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Hi Becky,

Here in CRM production we're seeing a number of bugs that are indeed affecting users in different ways.

It seems that for the time being, provider data cannot be validated by using individual practitioner data.  That means that we cannot search for individual physician, nurse, physician assistant profiles by NPI or Name.  Currently, to search for providers in CRM, a facility or practice NPI is required.

In other news, it appears that Low Income Subsidy (commonly referred to as LIS) level data is incorrectly populating showing that all members have a LIS level of four.  This is not correct.  Pharmacy is advising all personnel with access to refer to the CVS portal for member LIS information.

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We see Peggy sitting at her desk

Cut to Peggy starting to screen share -- show the video clip of GHP.com provider setups with provider IDs.

Picture in picture -- LIS levels... transition to CVS

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Breaking News Sound

Becky we hate to interrupt but we're getting breaking news directly from Learning Services

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Breaking News video cuts through with sound effect

Video cuts back to anchor in the studio, who gives the update:

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We've received updates from several sources that users are not currently able to use the authorization or appeals buttons on provider profiles in CRM.

The good news is that the buttons are not NOT working... they're just not present :)

Expert CRM Super-User and Learning Services Senior Training Specialist Jessie Miller sent us the following quote:
"We are aware of the authorization and appeals issue which are currently impacting staff at all levels --  system developers are currently investigating the issue.  In the mean time, we are advising all personnel remain calm and keep an eye on their email -- a work-around process will be distributed to all affected parties."

that's all we have for you today, thank you for tuning in to another GateTech Flash Update, I'm your host Becky Miller at Channel 4 GHPTV, Signing Off.

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Pans back to anchor who is telling the story
Picture-in-picture of authorization with question mark over it

Pans to quote panel with "Jessie's" quote

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Thats