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VIDEO BMC PRESENTATION

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LAPORAN MAKLUMAT MAJIKAN (SIEP)

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13/7/2019
-On the tenth day i was started at the 7.30 am because at the Villa had the event
- I have to assigned to clean the room stay according to the report prepared by the front office to make sure the room is at the clean and comfortable to the guest
-After make sure the room in the good condition I use to help at the staff at kitchen for prepared the lunch for the guest

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12/7/2019
-On the ninth day I was assigned to clean the room of check out according to the report prepared by the front office
- After that I was asked to check the arrival room
-This arrival room will have to ensure this room is in a clean and tidy condition and the interior of the room is complete
-Check all the completed room and sweep and remove dust at the room

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11/7/2019
-On the eight day at the department housekeeping
-I was taught to clean the toilet like clean the dirty glass tumbler, clean the toilet, shower and mirror, replace the dirty towel with a cleaner according to the standard
-Clean the bathroom floor, make sure that no hair is left behind to properly place baths
-Cleaning the mirrors and make sure the items in the toilet are good to use

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10/7/2019
-On the seventh day at housekeeping department
-Go to office housekeeping to collect items and equipment items on the basket to make a room
-I help pack the room with the housekeeping supervisor Kak Fati
-I was taught how to fold the towel properly arrange it in the bed and remove the dust inside the room
-After that, the activity I did was sweep the garbage and remove the garbage, pull out sheets and pillowcases

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9/7/2019
On the sixth day at the housekeeping department
-I was taught to how stripping the bed and making the bed from supervisor, Kak Fati
-First stripping the bed like move if there is goods or clothing guest to place, after finished making restore to the starting position and then remove pillow case one by one so that the items on the bed are not carried over the laundry and move all dirty linen bag on the plastic bag
-After stripping the bed making the bed check cleanliness of the bed pad, replace if dirty and then place the first sheet in the middle of the bed, then lock each corner with a 45-degree angle, then place duvet cover as the first sheet, the top edge of the duvet parallel to the edge of the bed, then trim it until it looks toned, after that place a pillow that has a pillowcase mounted on the end of the bed near the head board and the last step is place the bottom bed and runner from the bed

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8/07/2019
-On the fifth day I was asked  to start the duty at the housekeeping department at 8.00 am
-I was asked to see housekeeping supervisor Kak Fati. She explains the scope of work that needs to be done in department housekeeping
-After that, I was asked to do a sweep at the Villa
-After finishing sweeping I was taught to make a room or pack a room for the guest

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7/7/2019
-On the fourth day I started my job at 8.00 am
-On that day I was taught how to check in and out of guest information
-I was taught to handle bill payment, hearing and handling complaints from guests
-Ensuring the best service available to guests and making room reservations and giving guests the right room keys
-After finishing the business on that day, i was taught how to update the guest account

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6/7/2019
- On the third day working at 8.00 am
- On this day I was taught to answer phone calls from a guest
-Know the sales and marketing of room rates provided, the services provided by the resort so that if the guest asks through phone calls i can answer nd entertain the guests well

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5/7/2019
- My second day started working at front office at 8.00 am
- Today I was taught how to create a report front office
-I was taught how to make sales by front office staff, Cik. Aziemah and En. Khai
-Report made by using microsoft excel.

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4/07/2019
- Report myself at Mawar Villa and meet with En. Amirul CEO Mawar Villa and submit a letter of confirmation to siep.
- En.Amirul explains about day and working hours and explains a bit about Mawar Villa.
- Get acquainted with the staff at Mawar Villa.
-Given the duty to work in the front office for 4 day.