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REPORT LI SITI ZULIANA BINTI NORDIN A15AO980 SAP

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Last day of internship. Made itinerary for ground package 8D7N to Tokyo - Osaka - Kyoto - Kobe

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Yaasin recitation for the last time befoe my internship ends. Help Hajah Zana to make Bid Proposal Form (Bidder Letterhead). Got promoted to work as part timer for Haj visa in Lembaga Tabung Haju

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Insert closed date, price and itineraries tour package list for 2020 in Tour System. Suddenly, Encik Rashdan (Human Resource) called for interview for part time Haj visa.

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I continue amend the paperwork before hand it to CEO's personal assistant (Hajah Safura). I made itineraries for packages :
1. 6D4N LHDN Technical Visit to German.
2. 5D4N Hongkong Disneyland
3. 5D4N Istanbul (ground package)

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Made itineraries for ground packages :
1. 7D6N Azerbaijan
2. 8D7N Azerbaijan
Full board packages :
1. 9D6N Azerbaijan - Georgia
2. 5D4N Spain (Cordoba - Sivelle - Granada)
And the, I amended paperwork (Cadangan Jualan Pakej Pelancongan Melalui Skim Insentif B2B) for Haji Nizam.

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I'd photostat paper work for Haji Nizam. Then, amend Package List for Tour 2019 as been asked by Haji Nizam, make 7 copy and give it to Haji Yusof.

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I made itineraries for package :
1. 4D3N Cebu - Oslob - Sumilon - Kawasan Falls
2. 4D3N Manila - Antipolo - Tagaytay
3. 4D3N Manila - Taal Volcano - Pagsajan Falls
4. 4D3N Boracay Island - Carabao Island
5. 5D4N Manila - Antipolo - Tagaytay - Villa Escudero

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Do some research about Azerbaijan, Georgia and Armenia countries. Then, search Azerbaijan - Georgia - Armenia package from other travel agent. Last but not least, I made an itinerary for package Ho Chi Minh - Mytho 4D3N, convert from powerpoint to pdf and put it into TRS.

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Public Holiday (Nuzul Al-Quran)

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I made itineraries for package Dubai 5D3 and Baitulmuqaddis - Petra - Amman 10D7N. Next, I recycled old report paper.

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Public Holiday (Wesak)

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Yaasin recitation and simple tazkirah. I checked flight details in TRS and amend in blue file (Baitulmuqaddis package) and flyers. Lastly, I made an itinerary for ground package to Dubai 4D3N.

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I amend comparison price between agent rate and walk-in rate. Next, I made itineraries for Bosnia Croatia 8D5N and Spain Morocco 11D8N package.

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I'd change the date for package Da Nang Vietnam 4D3N and Cairo - Alexandria - Sinai 8D5N (follow new date from TRS). Next, Pn June asked me to call resort and hotel, asking for walk-in price during Eid Aidilfitri and make a comparison with agent rate.

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-MC-

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I'd continue do the RTS planning for 2020. Then, I edited the flyers for 2020 (South Asia, Southeast Asia and Middle East package).

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Yaasin recitation and simple tazkirah in the morning. I continue amend the Tour Package Total Balance. Then, I double check customer's passport and visa for Baitulmuqaddis package on 13 Jun. Lastly, I made an itinerary for Cairo - Alexandria - Sinai 8D5N package.

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I made an itinerary for ground package Sapporo 4D3N. Then, I amend booklet for Hanoi Halong 4D3N package. Lastly, I amend Tour Package Total Balance as been asked by Haji Nizam.

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I continue do the booklet for Hanoi Halong 4H3M package. Then, I made itineraries for ground package :
1. Osaka 4H3M
2. Okinawa 4H3M
3. Tokyo 4H3M
4. Spain 6H5M

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I made an itinerary for Silk Road 11D10N package. Next, I edited and change flight details for Cairo - Alexandria - Sinai at 14 October with Ustaz Azhar Abdul Latif package. Last but not least, I made a booklet for Hanoi Halong 4D3N package.

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Office hour during Ramadhan is 8.15 am - 4.30 pm. Today's task is double check and amend RTS planning that i made before. Next, I double checked the itinerary for Uzbekistan 8D6N package. Last but not least, sort the contract rates to be sign by COO and CEO.

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Pn Zana asked me to search photos for Southeast Asia package (Cambodia, Indonesia, Thailand and Vietnam) and put it into sharefolder under Website file in THTS. Next, I made an itinerary for ground package 3D2N Krabi (fullboard)

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Yaasin recitation and simple tazkirah in the morning. I'd continue do the RTS Planning for 2020. Next, search images of Capetown and Johannesburg, and then put it in Website folder in sharefolder.

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Labor day

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Follow up with Haji Iman about the invoices (oustanding debt) that incomplete yet. I also made a quotation for ground package 10D9N West Spitsbergen and Polar Ice Edge.

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Continue searched photos for Bangkok-Pattaya package for THTS website. Then, made itineraries for package :
1. 4D3N Aceh
2. 4D3N Aceh-Pulau Sabang
3. 4D3N Phnom Penh
4. 8D6N Cape Town-Johannesburg
5. 8H6M Uzbekistan

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Haji Nizam asked me to asked Haji Iman the invoices that related (outstanding debt).
Then, I made an itineray for ground package 4D3N Ho Chi Minh Shopping Tour. I continued search photos for package Surabaya and put it into sharefolder under Website file. I double checked the package prices for Baitulmuqaddis at TRS, made sure it's same with the flyers. Last but not least, I made a guideline for package 4D3N Surabaya-Malang-Apple Plantation.

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Emergency leave due to cousin's death.

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I made an itinerary for ground package 4D3N Bangkok-Hua Hin. Then, itineraries for package :
1. 8D6N Cairo-Luxor-Alexandria
2. 4D3N Da Nang-Hoi An-Ba Na Hill

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Hajah Zana asked me to search photos for Southeast Asia package (Cambodia, Indonesia, Thailand and Vietnam) and put it into sharefolder under Website file in THTS. Next, I made an itinerary for ground package 3D2N Krabi (fullboard)

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Today, I made itineraries for fullboard package :
1. 4D3N Hanoi-Halong
2. Da Nang-Hoi An-Ba Na Hill
3. 8D6N Cairo-Alexandria-Sinai
Then, ground package :
1. 4D3N Chiang Mai-Chiang Rai
2. 3D2N Phuket-Phi Phi Island

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Today, I made itineraries for ground package :
1. 4D3N Da Nang-Hoi An
2. 3D2N Chiang Mai
3. 4D3N Chiang Mai
Then, Haji Nizam asked me to request contract rate from :
1. Sunway Resort Hotel (Premier include breakfast on 25-27 July), 2. Shangri-La Rasa Sayang Penang (Deluxe Seaview include breakfast on 27-30 July),
3. Berjaya Langkawi (Rainforest Chalet include breakfast on 30 July-2 August)
4. Traders Hotel Kl (Deluxe include breakfast on 2-4 August).

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Double checked all the itineraries I made before and fix it if got any mistakes. Print out and sort in a files

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I made itineraries for ground package :
1. 5D4N Surabaya-Mount Bromo-Malang
2.4D3N Surabaya-Mount Bromo-Apple plantation
3. 3D2N Surabaya Shopping
4. 4D3N Surabaya Shopping
5. 3D2N Surabaya-Apple Plantation
6. 4D3N Surabaya-Mount Bromo

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I made itineraries for ground package :
1. 4D3N Bali Free & Easy
2. 4D3N Bangkok
3. 3D2N Bangkok
4. 4D3N Bangkok-Pattaya
5. 3D2N Lombok
6. 5D4N Surabaya-Munt Bromo-Ijen-Apple Plantation

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Yaasin recitation in the morning. Continue made itineraries for ground package :
1. 4D3N Bali
2. 4D3N Jakarta Shopping Tour
3. 3D2N Jakarta Shopping Tour
4. 3D2N Medan-Lake Toba
5. 4D3N Medan-Lake Toba-Berastagi (1)
6. 4D3N Medan-Lake Toba-Berastagi (2)
7. 3D2N Minangkabau Tour
8. 4D3N Minangkabau Tour
9. 4D3N Jakarta Bandung

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Continue made the itineraries for ground package :
1. 3D2N Bandung Free & Easy
2. 3D2N Jakarta Shopping
3. 4D3N Bandung Shopping Tour
And made a draft for itinerary package (southeast asia, south asia and middle east asia)

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Today, I was asked to made itineraries for package :
1. 4D3N Bangkok
2. 4D3N Bangkok-Pattaya
3. 6D4N Tokyo-Mount Fuji
Ground package :
1. 3D2N Medan-Lake Toba
2. 4D3N Medan-Lake Toba-Berastagi (1)
3. 4D3N Medan-Lake Toba-Berastagi (2)

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I continue made a call for construction company (for incentive trip) and key-in the data into excel sheet before hand it to Haji Yusof.

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Today, I continue made call for manufacturing company (for incentive trip) and keyed in the data into excel sheet. Last but not least, I made an itinerary for package 6 Days 5 Nights Tokyo - Mount Fuji.

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Yaasin recitation and simple tazkirah. I continue made a call for telecommunication companies (for incentive trip) and keyed in the data in excel. After that, I made an itinerary for package 8 Days 6 Nights Cape Town - Johannesburg (South Africa)

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I continue made a call to plantation companies for incentive trip purpose, and keyed in the data into excel sheet before send it to Haji Yusof.

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Haji Yusof asked me to made a call from plantation, telecommunication, oil and gas, construction and manufacturing company for incentive trip purpose. Beside that, Haji Nizam asked me to fix the amend for Matta Fair sale.

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I printed out the excel sheet (incentive trip) and passed it to Haji Nizam (senior manager). After that, I did the itinerary for package 8 Days 7 Nights Hanoi - Halong - Sapa - Ho Chi Minh - Mekong Delta and package 6 Days 4 Nights Istanbul - Bursa

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I keyed in all the company (insurance and MLM) data into excel and information that i'd call for incentive trip, and called back the company that I didn't get complete information.

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Yaasin recitation in the morning. I continue made a call for incentive trip, but this time was asking from MLM companies.

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I continue did the booklet (11 Days 7 Nights Turkey Tour). After that, I'd been asking to made a call to insurance company for incentive trip (asked them person in charge name, email address and contact number). The purpose of asking them about incentive trip is to apply to be travel agent's panel for that company.

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I continue did the contract rates. Other than that, i'd been asking to make an itinerary and booklet for package 11 Days & Nights Turkey Tour. After that, I checked again the price list for Matta Fair booking, as been asked by senior manager.

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I did the flight seating arrangement (Emirates airline) for customer for package Baitulmuqaddis on 31 Mac 2019. Next, print out back all the hotel and resort's contract rate (need CEO to sign, not tour executive). Sorting back the contract rate before give it to CEO.

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- Did not come to work due to fever

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Meeting all staff (THTS HQ only) with CEO of the company, and Yaasin recitation. After that, I made an itinerary for package 6 Days 5 Nights : Sri Lanka Tour. Follow up with sales person from Belum Rainforest Resort (contract rates 2019-2020).

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I'd double check Israel visa (make sure there's no mistakes ). After that, I made an itinerary for package 8 Days 6 Nights : Baitulmuqaddis - Petra - Amman. Then, I edited Southeast Asia flyers packages. Lastly, confirmed thee booking, flight details and rooming lisr for package 4 Days 3 Nights : Da lat Nha Trang

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-I made a booking for package 4 Days 3 Nights : Bali Experience Tour, deal with Indonesian tour operator. Insert new edited flyers and flight details (for package 8 Days 6 Nights : Baitulmuqaddis - Petra - Amman) into Tabung Haji Travel and Services official website. Other than that, I'd help Kak Zaizi making itinerary for package 5 Days 3 Nights : Kansai Japan

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I'd double checked name tag & list name for Pelayaran Baraqah with Dato' Kazim Elias's customer. Then, edited prices in flyers of Southeast Asia (price after Matta). Lastly, checked star cruise tickets for Pelayaran Baraqah's customer.

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-I learned to make a booking (package 4 Days 3 Nights: Da lat - Nha Trang Vietnam) with tour operator from Vietnam (Christine) for Matta Fair special. After that, I made itinerary for package 4 Days 3 Nights : Da lat - Nha Trang , and 4 Days 3 Nights : Bali. Lastly, i was asked to change the price packages at Tabung Haji Travel & Services official website.

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It was last day for Matta Fair March 2019, but the number of visitor decreasing from yesterday. I worked as promoter again today. Due to the decreasing visitor, sales for last day also decrease fro

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-On duty for Matta Fair 2019 (second day) from 9am - 9pm. I worked as promoter, but manage to get 1 customer (close deal) for package 4 Days 3 Night to Ho Chi Minh (2 pax).

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-I was making list name for Pelayaran Baraqah with Dato' Ustzaz Kazim Elias's name tag. After that, I sorted the RTS Asia itineraries (in powerpoint) for Matta Fair references (for Kak Zana). Other than that, photostat passport copy for Pelayaran Baraqah's customer for Ziarah Harmoni (cruise agent) uses. Next, helping Harmman do the name tag. Lastly, do itinerary for package 4 Days 3 Night : Sri Lanka.

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-Insert new flyers (ground = without flight ticket) in all 21 Matta Fair files. Other than that, double check list name for Pelayaran Baraqah cabin cruise, making sure there's no spelling mistakes. After that, do the master list name for Pelayaran Baraqah's customer whom ride the bus. Lastly, corrected the voucher for wheel of lucky (Matta Fair).

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I was completing Matta Fair files (21 files) for Matta Fair events this upcoming weekend. We've changed and insert the flyers that have been edited, and then sorted everything according to master file.

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Check list names for package Baitulmuqaddis on 23rd March (calling branch to ask customer information that is not complete). Continue follow up with hotel/resort sales person about the contract rates. After that, make a comparison between THTS vs competitor (package : Bali). Next, sort and complete Matta Fair files.

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Continued find same packages from another travel agencies website, then make comparison with THTS packages

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Yaasin recitation and meeting with CEO talking about target and little briefing for upcoming Matta Fair event. After that, check the Pelayaran Baraqah data. Do an itinerary for pakcage : 4Days3Nights Jogjakarta Solo and Jogjakarta Wonderful Tour

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On March 7th, I key in data for Pelayaran Baraqah with DUKE's customer and also staff in excel. Make a correction in the data.

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Calling another THTS branch asking them to make the full payment and customer's passport copy. After that, check customer's IC in SSPI (semakan status perjalanan imigresen) for Pelayaran Baraqah with Ustaz Dato' Kazim Elias's customers. Make an itinerary for package : 8Days6Nights India - Delhi - Shimla _Agra

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Follow up with sales person from hotel/resort that i have asked for contract rates. After that, I print out   the voucher for Matta Fair event. Continue to find the same packages with TH Travel and Services fro another travel agencies and make a comparison.

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Continue to make preparation for Matta Fair (complete the files). I also make itinerary for package : 5Days4Night Aceh - Sabang, and then find the same packages from another travel agencies website and make a comparison.

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Yaasin recitation and simple tazkirah. After that, assistant manager ask me to find packages for example : 4Days3Night Acheh - Pulau Sabang from another travel agencies to make a comparison with TH Travel and Services. Next task is make a voucher (edited from past year) wheel of luck for Matta Fair customer who make a purchase

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On Feb 28th, we are busy doing preparation for Matta Fair March 2019. We made 20 files plus 1 (master file) for reference on Matta Fair. In Matta Fair file have flyers packages from outbound and also inbound. Other that that, contine do the contract rates.

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On Feb 28th, we are busy doing preparation for Matta Fair March 2019. Complete the 20 files for that event.

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-First day of internship at Tabung Haji Travel and Services, Menara Selborn
-Help with photostat & punch
-Do excel (fill in customer's information) for umrah and tours packages
-Print booklet

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-Second day of internship
-Fill up tours reservation card
-Double check customer flight ticket  checklist to Chiang Mai, Thailand.
-Sort copy passport, boarding pass (KUL-CHX, CHX-KUL)
*CHX = Chiangmai

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-Call hotel/resort company to request contract rate for 2019.
-Do tagging for MATTA FAIR 2019 file
-Photostat booklet (KUL-CHIANGMAI CHIANGRAI)

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-Continue do the tagging for MATTA FAIR 2019 file
-Email request rate for 2019 & follow up the email from hotel/resort sales person
-Learn on how to do VISA China

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-Yasin reading (jemaah) and some potluck every Friday
-Print bookle Baitulmaqdis package
-Follow up, print out & confirm the contract rate 2019 that have been requested, & send back (scan) to hotel/resort company's email

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-Continue do the agreement of contract rate 2019 with the hotel/resort company that have been requested

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-Continue sorting MATTA FAIR file (tagging, flyers, cover page)
-Editing voucher for MATTA FAIR 2019
-Continue do the contract rate

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-Sorting the contract rate that have been sign & stamp from company into Contract Rate 2019 file
-Check immigration trip through SSIP web for customer to Baitulmaqdis
-Continue do the tagging for MATTA FAIR 2019