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- Jenvy Chia

- Lee Yen Ru

- Felicia Chua Hui Fang

If I’m Kimura . I would quit my temper and understand Omar’a situation. I will empathize Omar by covering his job.At the same time , I would avoid ethnocentrism such as avoid judgement when people around me act differently and wouldn’t assume they’re making mistakes.

If I’m Omar , I would replace the extra time and treat Kimura lunch as a thanksgiving. At the same , I would also sincere apologise to him

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Hotel Sangaria

Memorandum

To: All Staffs
From: Jia Ling, Manager, x Department
Date: 11 February 2019
Subject: Highlight on Company's Vision  Company's Cultural Diversity Awareness

Two of our staff have had an argument few days ago due to cultural conflict. I would like to highlight on the company's vision of team's collectivism, which emphasis on group or team rather than personal success.

In order for us to avoid cultural conflict from happening, I would like to encourage all staff to learn about the different cultural diversity that are available in the company. To become cultural literate, you can do more cultural activities such as........ Other than that, each and everyone should be more observant around us, and also get into conversation with cultural literate and well-rounded people. Ask them about stuff that they are passionate about.

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question3
Recently there was argument between staff and it is not good for teamwork spirit and working environment. The staff should have inform others pre-hand of possibility being late. Meanwhile, the other staff should have tolerate and consider on this matter because it is a emergency. The staff should have not quick judge and think of a rational reason of the staff being late. The staff only late by 30 minutes hence it is not a big deal and should be settle in a good way. As a team, everyone should have tolerate with each other and think of others to improve team spirit and efficiency of working environment. Respect everyone equally despite their differences in skin colour, religion, language and culture

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Group Name ;- ( Hilton Cup 2018 )
1. Ryan Peter Marie
2. Cheh Hui Chin
3.Zarina Dzhuraeva
4. Yong Wei Hung

*Case Study on Kimura & Omar's Cultural Time Differences*

Mono-chronic ; These are the types of people who are more concerned about getting the job done and being on time, as of since for them time is money or time should not be wasted. Therefore Omar should try to understand Kimura's time perception and try to do his best to cope with Kimura's time and do a backup rescheduling.

Poly-chronic ; This way of using time is based more on multi-tasking rather than concerned on the hours of the clock, for them it is mostly regarding on the tasks that have to be completed and when it is done then forward to the next task. In this case Kimura should be more understanding towards Omar's perception and try to be more flexible with the working hours as long as the task is done.

Conclusion ;

In conclusion , both parties need to communicate and learn the difference in their cultures hence from preventing further conflicts from happening. Learning from both Kimura & Omar, they're grown up from different cultures with different backgrounds but in the end both of them still gets the job done.

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Wong Wei Kei
Sum Tze Yin
Eugene Chan

There is an argument between staff about the time. Please ensure that teamwork is very important for our team and understand the different culture of each other.

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In our point of view, to avoid conflict between two co-workers, like the incident happened to Omar and Kimura, Omar should explain the emergency he had in the morning to Kimura detailed so that Kimura could consider. Besides that, a worker should be ready 24/7 to work overtime because we work in a industry which we provide service to peoplepeople. Moreover, Kimura should not bring in culture or personal issues to the workplace in order to be a successful worker. For example, like Kimura who was angry because of her co-worker Omar came late for work. 🤪

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THAM KAI WEI THANG HEI LUM CHAN WEI YEANG

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THAM KAI WEI THANG HEI LUM CHAN WEI YEANG

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Question 2:
I would firstly apologized to Kimura due to my lateness to my shift, then ask supervisor if I can work/cover for Kimura's shift extra 30 minutes. If I am Kimura, I should try be feel more empathy and considerate to Omar's situation .

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Q1
In our opinion, we believe none are at faults as this situation is merely a misunderstanding. Omar should have informed that he has an emergency and that he would come in slightly later due to an emergency. On the other hand, Kimura should be more considerate since Omar had an emergency. Kimura is monochronic cultured where he believes time is money, that's why he was angry when Omar wasn't on time for his shift. Omar is polychronic cultured where he believes time is flexible and that time cannot be controlled.

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2) VIVIENNE WONG CHOY KUAN
3) JOYCE CHOW UAI-AN
QUIZ 1
Kimura is a monochronic cultured person. He does one thing at a time and strongly believes that time is money, he wants to get the jobs done.
As for Omar, he is a polychronic cultured person. He does many things at a same time, he does whatever he has to do in front of him. He believes time is flexible and also cannot be controlled.

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You are the manager of Hotel Sangaria. You have just got back from a business trip, and found out that two staff have had an argument. One staff, Omar came from Dubai, and another staff Kimura came from Japan. The cultural conflict started off when Omar, who had an emergency at home one morning had to come in slightly later for his shift (10.30 am) triggered Kimura’s anger who wanted to go back sharp at 10 am.

1. From the short case study, identify the two different ways of how they use time. Justify your answers with examples.

2. If you are involved in the conflict, what would you do to avoid the conflict?

3. As the manager, write in a memo to all staff about the issue. Highlight on the company’s vision of team’s collectivism, and educate everyone on how to become culturally literate.

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If you have done a little traveling or if you have encountered a lot of people from different cultures in your everyday life here in Boston, you have probably created your own theories about cultural differences and time.

Your theory might sound something like this: "People from __x__ culture are always late and people from _y_ culture are usually on time".

Does this sound like your theory?

If so, you might want to look at time in a different way and consider not whether people from certain cultures tend to be early, late or on time, but how people actually use time differently in various parts of the world.

Can you imagine how much stress and confusion you can save yourself by having this knowledge when you work with your colleagues, clients or managers from different cultures?

Two Different Ways of Using Time:

Monochronic Cultures | One Thing at a Time: In a monochronic culture like the United States or countries in northern Europe, time is a commodity. We have expressions like "waste time" or "lose time" or "time is money". As you have probably already figured out, because time is such a commodity, showing up late, especially for a meeting or a dinner, usually comes across as very disrespectful. A monochronic culture functions on clock time. People like to focus on one thing at a time and are usually concerned with completing objectives in a systematic way. In a meeting, it's often important to stick to the plan or agenda and not to get "off track" by talking about unrelated topics.

Polychronic Cultures | Many Things at the Same Time: Polychronic cultures like southern Europe, Latin American countries and the Middle East, take a very different view towards time. People from these cultures often believe that time cannot be controlled and it is flexible. Days are planned based on events rather than the clock. For many people in these cultures, when one event is finished, it is time to start the next, regardless of what the clock says. In a business exchange in a polychronic culture, sticking to an agenda might not be very important. Instead, many tasks like building relationships, negotiating or problem solving, can be accomplished at the same time.

Why Does It Matter?

Now we know that cultural differences and time are rooted in a deeper issue than simply being late or on time. But why is this knowledge really important if you are working with people form different cultures? Here are some scenarios where this knowledge could help:

Deadlines: What does a deadline really mean to you? Is it a promise that the work will be done by a certain time? Or is it a guess, an estimate, or maybe a hope that it will be done by a specific date? What happens if you and your manager have different assumptions about what " the project will be completed by April 16th" really means?.

Dining with Colleagues: In the US, business decisions are usually made during a meeting, at the workplace. In contrast, in some polychronic cultures, like Japan, the real business takes place over dinner and drinks, hours after the workday ends. Not knowing this and declining an offer from your Japanese colleagues to join them for dinner could cause you to lose a valuable opportunity to strengthen business relationships and get important things done.

Organizing and Planning a Meeting: If you have a more polychronic view toward time, you might be surprised when your American colleagues in New York or Boston ask you to plan the meeting and expect the meeting to follow the agenda without getting "off topic".

Maintaining Relationships: When we are not aware of cultural differences like the use of time, it can be so easy to say that our colleagues from another culture are " disrespectful", "disorganized", "boring" or "rigid". To avoid mistaking a cultural difference for a personality or character issue, try to see time from your colleagues point of view. You will save yourself a lot of stress and you will have an easier time maintaining your important relationships.

Source: Interchange Institute, Crossing Cultures with Competence

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Cultural Differences and Time | Looking Beyond "Late" or "On Time"

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If you have done a little traveling or if you have encountered a lot of people from different cultures in your everyday life here in Boston, you have probably created your own theories about cultural differences and time. Your theory might sound something like this: "People from __x__ culture are always late and people from _y_ culture are usually on time".