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Dr. Karen -Burger Queen food not cooked properly

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Dr. Karen -Burger Queen food not cooked properly

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I have left on two other examples from last year to show you your peer's thought process as well.

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Dr. Karen-Site observation: Is there an equipment problem? Interviews: What do employees think the problem is?

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Dr. Karen-Site observation: Is there an equipment problem? Interviews: What do employees think the problem is?

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Dr. Karen -Learner Profile, subject, learning environment all taken into account.

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Dr. Karen -Learner Profile, subject, learning environment all taken into account.

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Dr. Karen -iterative (repeated, not linear) process with a prototype

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Dr. Karen -iterative (repeated, not linear) process with a prototype

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Dr. Karen -evaluate right after beta test, then after larger training, after 1 month to see if change happens (sales improve etc).

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Dr. Karen -evaluate right after beta test, then after larger training, after 1 month to see if change happens (sales improve etc).

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At Crystal laundromat customers complained of holes in clothes after washing

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Investigating the cause of holes in clothes .
Interview
*Take stock of the type of fabric affected .
*Engage employee to find out what the problems could be .
Site Observation
*Inspect Machine.

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Design a process for washing .

Sort fabrics accordingly.
Choose type of  detergent and measure quantity based on type of fabric.

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Design a fabric handling process for Laundromat and train employees

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Start the use of the process and evaluate if there is improvement
Include additional steps to improve  the process based on observations.

Develop an SOP from the updated process

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Include an internal control to ensure desired results are achieved.
Measure customer satisfaction by engaging customers
monitor customer retention and sales