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I really enjoy the idea of being 1 to 1. Obviously, there are always pros and cons to every decision, but being 1 to 1 I believe is a good decision. I think it is important for us business/computer teachers to take a day and show the students how to properly use their devices. I would assume that most schools have the students parents sign a check in sheet before they can take their chromebooks home. This sheet is important so the parents know the rules and what they will be charged if something were to break on the computer.
Managing the student at home really comes down to the parents in my opinion. They are a lot of things a parent can do to monitor their child. As a teacher I will try to give my students as much time as I can in class to complete their projects. That way they don't have to be on their device all night when they are at home. Technology is a lot of fun and as long as the students do not do anything to jeopardize that the classroom will have a lot of fun incorporated.

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This will be the first year our school moves to a 1:1 with chromebooks. Recently the chromebooks were available in the classrooms for the students in carts and some teachers shared between them.

The biggest issue I see with the chromebooks is, are 14-18 year old students responsible enough to care for something like this? Some might be, but I'd be willing to bet if we asked half of the students to lay their cell phones on a table, at least 75% of them are most likely cracked or broken to some extent. Now, lets give them something larger in screen size and probably a little more fragile than a cell phone. Our school will offer an insurance plan, but I worry about students families not being able to pay for repairs and then they what is the plan when they cant afford to fix it?

My other concern is some students are lucky enough to bring themselves to school, let alone the items they need in the classroom. What kind of backup plan will be available if a student forgets their chromebook?  As a parent these are my first questions.

As a teacher I think having chromebooks available is a great idea. Using google classroom can be very effective, but I feel like trying to teach an entire class on a computer is just asking for trouble. Our school recently started using GoGuardian (a way for teachers to monitor students online activity) but there is always a way around things like this too. What I've noticed is students can work for a certain time on a computer, but after a while they become distracted and started looking at stuff not related to the class. As a teacher I would allow for some screen time, but most likely wouldn't use it a lot in my own classroom.

It will be interesting to see if something like this can build responsible students or if they will treat them like cell phones and think they are just replaceable every time they are dropped?

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I constantly go back and forth with the 1 to 1. Part of me really likes the idea of going 1 to 1 and the students having all the knowledge of the internet right their in their hands. That can also be a problem. It does not take the students long to find away around the schools blocks. As a teacher, it is a constant headache having students not follow directions with their devices. I get for a parent it could be even harder because they do not have the initial blocks on the internet. What I try to do is make sure all my homework is done during the class period. This serves two purposes. The first if the student does not have internet or is not allowed to take the computer home, they can get it done. Second, everyone is now finished and
I do not have to guess where the assignment went. At the school I taught at they had a $50 deposit for the device. if the parents did not pay the deposit the computer did not go home. This was a solution for some families that could not afford to repair a computer. I think this was a great idea and could help with the second issue. Do not pay the money and the parents do not have to worry about not having the skills.

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My building went 1:1 with chromebooks last year.  The initial implementation went relatively smoothly, as the kids were really excited to get them.  We didn't have too many problems right out of the gate, but they slowly arose.  The initial implementation of our rules and expectations were followed early on.  However, they were slowly challenged.  One problem that we ran into was that other teachers would complain that a particular student had their chromebook taken away and it wasn't available for use in their class.  The "teeth" in our chromebook policy simply were not strong enough, and the kids picked up on that very quickly.  We want every student to have access the entire school day, as well as at home.  Many of our students did not get the insurance policy and were not allowed to take them home.  I would estimate that 2/3 of our students treated the device very, very well (like they paid for it).  The other 1/3 was very questionable.  Broken screens, broken keyboards, etc. were a commonplace.  You want these kids to have equal access but you also have to balance the cost to the district.

The student use outside of classwork can be a problem as well.  It's another screen that is front of them and it can be very addicting for them. They try to find any way possible to be on anything else but what they are actually supposed to be working on. They become very good at getting to where they want to go and working around the school's software. 1:1 can be very difficult the first few years. Each school is figuring out what works and what doesn't. I'm hoping that everything smoothes out this next year.

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My school currently does not have 1:1 devices, but we do have plenty of chromebooks/labs available, so getting computer time for my classes is almost never an issue. Given this circumstance, I don't really consider not letting kids take their devices home an issue. At least for the classes that I teach, most websites/apps can be accessed just as easily from a smartphone. Most students have a smartphone anymore, and when they don't their parents do. In the extremely rare case that students truly do not have internet access at home, I make allowances by extending deadlines or printing off work. Students who are in this situation are accustomed to going to the library to do work, coming in early to school, or going to a friend's house, so accessibility of technology does not seem like an issue to me. While I wouldn't call their access always equal, it is sufficient for students to get their work done without the assignments being a burden.

If students don't take their devices home, then those two points are moot anyway. It is difficult enough for me as a teacher to get some parents to care about if their child is passing, let alone what they do with a school-issued piece of technology. That responsibility simply adds a burden on teachers to make sure one more thing is going right.

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My district has just slowly been incorporating 1:1 classrooms. As of right now, this is not something that allows the children to take the iPads home. They stay in the classroom to help engage and grow the students in the classroom with learning. I am not a parent, but I do see the concerns of children breaking them and not having the ability replace the damage. I believe that in elementary school, the policy to keep them at school is important. I agree with Diona, it eases them into that responsibility. I believe that it should be a discussion with parents to be given the option to allow their children to use the technology at home. Some families may have the access were other families may not. As for managing the child, that would need to be another discussion between the school and parents of ways to help manage them at home. Children should be taught how the device is suppose to be use and what it is intended for. They need to be aware of the consequences as well.

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I am not a teacher so I will give my perspective from a parents point of view. My two youngest children will be 4th graders in the fall. This past year they were each assigned a Chromebook to use at school. They could only use them during school and were not allowed to bring them home. I believe they will continue with this policy until the kids get into middle school. I like the process of easing the kids into the responsibility. They need to understand to take care of them and work with in the "restrictions" of the classroom first. When they are allowed to bring them home then they are learning responsibility for keeping track of the Chromebook. I also know that they do have limitations on what they can access on through the Chromebook, something very similar to parental controls which I think is a must. I truly like the idea and I feel it will benefit the kids in the long run. As for items that are broken or damaged....this is tough because while we want the technology as a parent I don't want to have to pay for a new Chromebook if my child breaks it. Again, it is a teaching lesson to remind them to be responsible and take care of their items.

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As a teacher, I definitely want all my students to have equal access to technology.  As far as student engagement, I think technology is essential.  We are a 1:1 school and I know parents are worried about devices being broken and not being able to replace the broken device.  At our school, parents must attend an orientation meeting, pay an insurance premium and sign a contract, in order to for their student to be able to get their own device.  We’ve been very successful in having almost all parents participate in this process.  In addition, our iPads are fitted with a sturdy case that makes it very difficult to break the device.  Still, kids are kids and they have to be reminded, by both parents and teachers, that technology is a privilege and they must treat the device with care.

As far as managing their student’s use of the device, this is a very real concern.  Students are very technologically savvy.  In order to help with this concern, our school has a self-service portal that limits the apps they can download on school devices to those selected by the school.  This has helped at least cut down on gaming but they can still access many games at home through search engines.  I think education of parents can help them feel more confident.  First off, sometimes parents overlook common sense management of devices such having a central charging station for electronics instead of allowing students to keep them in their rooms or not asking to see what students are working on at anytime they want.  Also, our school publishes “tech moments” in parent newsletters that can help parents to know about some basic functions of the machines and some current concerning trends.  Lastly, creating a culture of open communication really helps.  Our IT department is glad to help parents with questions and concerns.  Our building leadership will work with parents if they want help in figuring out the technology.  In addition, in a few cases, if parents felt the machines were too much of a distraction, administration will limit the access to the machine for the student.

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We are a 1:1 school 7-12 with Macbook Airs. Yeah, I don't know why either as they are 4 times as expensive. And, our school does a terrible job of implementing them. Other than typing a paper, where I have even more cases of plagiarism to deal with now, our tech devices get used for Youtube and Netflix more than anything else.
Students in grades 7-12 are allowed to take the devices home, and expected to charge them and bring them back ready for the school day. Parents do need to sign papers at the start of the year for each device. These papers do state that the student will be held responsible for the device if it is not returned in working order. In the 6 or 7 years we have done this, few students have had a problem, other than wear or tear. Parents don't seem too worried  about the responsibility of the devices. I know we have had a few missing power cables, but I dont think anything has ever been done about it. And I feel that as long as no ill intent was made, our school would do what it could to get the issue resolved if damage has occurred.
I feel similar to others here, that parents without the skills to manage the devices might not consider it to be an issue. They may not have internet at home, so the use of such device is not an issue. Also, as others have pointed out, cell phone usage is more of a concern. The students, staff, and parents all know that I can get on the student's computer and see what I need to see or to check things out, so they are not abused too much. However, cell phone usage is not monitored, and I think that more parents are concerned with that topic. And they probably should be!!
Equal access will more than likely not be achieved. A student who has a tech savvy family will have an advantage over a family that does not have internet at home. We can level the playing field a bit at school, but home life will always be one of those factors that is not determined by the school.

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Our school has been 1:1 for a few years 7-12 where students have their chromebooks  24/7. The 6th grade are 1:1 but the chrome books stay in the classroom. This is a great opportunity to be taught the 'ownership' of a device as each 6th grader has their own chromebook they are responsible for during school and the in-class care is supervised. Parents have to sign-off on insurance - they either have to agree to have their own, or, for $50 they can be covered through the school. It has worked quite well. I know of only a few situations where damage to a computer was caused by more than something considered "everyday wear and tear". The school is considering taking 1:1 further into the lower grades but it will be like the 6th grade.
As for parents being able to manage the supervision of the devise at home - I teach at the high school and almost every student already has a cell phone. To me, there is more concern as a parent about supervising that then managing a school-issued device. Our IT guys can, at any time, get into a computer via remote. We've had students at school "locked down" to only having access to limited sites. The parents are notified (the lock down can only occur through our network filter to once the students leave school, it's back to free reign). We've had parents request that their child turns in their computer before leaving school. (Way to go, parents!). I feel our school does an amazing job communicating with parents about the responsibilities of the chromebooks. And that's really what it comes down to - communication.

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Our school is 1:1 and has been for a few years.  The kindergarten through 8th grade students have Chromebooks they use.  The grades K-4 do not bring them home.  The older elementary students beging bringing them home for projects.  The junior high students take them back and forth.  Parents pay a small fee to cover insurance costs.  The high school student have laptops they use.  A few years ago a lawyer came to the school to educate the kids on social media and internet safety. Students need to know how to use these devices in this day and age. I know our technology person can check the students' devices to make sure they are doing what they are supposed to be doing. Parents needing help with their children should be able to go to the school with questions.

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There are more and more schools going to the 1:1, whether it be Chromebooks or iPads. I can see the parents’ concerns about the lack of resources they would have to fix it. Maybe a possible insurance plan would help ease the concerns about the possibility of something happening. Most of the time schools can make this fairly affordable for families. From what I have worked with either Chromebook or iPad they seem to be fairly durable. Even a mandatory class might be an option, where the school district talks about how to properly take care of the technology being sent home. Hopefully communication with the parents would ease their worries about students bringing technology home.

Parents need to be aware of what is going on in their homes, but teaching them how to be aware is key. It would be beneficial for the schools/communities to offer trainings or send out information for parents to become more aware of situations having to deal with technology.

I work in a very low poverty school. We have chromebooks, but I know that students don’t have the internet to utilize those at home. I make sure that everything I want the student to accomplish during the day with technology is done at school. They may take home other work, but I never want a student to feel bad because they are not able to completely use their technology. When I didn’t have 1:1 technology, we did group work that would allow each student time to work on the computers.

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Our school has made a commitment to be 1:1 in the next few years. Currently, our 6th grade, the grade I teach, is the only grade that is completely 1:1. I love it! I am able to tailor student instruction, provide students with extra practices and provide my high flyers with challenging projects. The one problem I have ran into is students clicking onto tabs that they are not supposed to be on. We do not let the students take their chrome books home. Last year I only had about five students who did not have access to a tech device at home. Those students were always welcome to come in before school or stay after to complete tech based assignments if needed.

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Working in a small private school, we don't often have access to technology like I wish we would. One way we have discussed getting devices into our school is by charging parents a monthly fee for the device. When they graduate from the school, the device belongs to the student. Sort of a rent to own situation. It is hard to make sure students are taking care of their devices but I feel as if parents are placed with responsibility by paying for it, they might ensure their kids use it correctly.
As far as parents not having the skills to help their students on their computers, the school could provide training for the parents. Or we can do our best to make sure our students know the technology well enough so the parents won't need to help them with it. Most kids (jr high aged) know computers fairly well, it shouldn't be too hard to set them up for success.

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My district is currently transitioning to 1:1 with just the high school. I think that the insurance option is about as good as it can get in terms of financial coverage. I'm not 100% sure what our policy is going to be in respect to insurance but I do know that it was discussed. I feel that schools need to work diligently to find the best and most affordable insurance that will provide the parents with some form of safety net for damaged Chromebooks. Something that I believe would help address the situation in which parents are unable to manage the child on the device is teacher flexibility in terms of working hours. This might look like a teacher coming in early, or staying late to offer assistance and availability with the Chromebooks. Another option might be teacher directed clubs that meet after school. Maybe in the form of a technology club in which students are able to meet together and utilize the Chromebooks and work collaboratively. I also know that some schools offer tutoring, but this time could also be used for students to utilize the Chromebooks to complete assignments. To manage content, the schools IT personnel can put filters in place that control what can and cannot be accessed by the student.

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As a teacher, I want all of my students to have equal access to technology. I would address this issue by talking to parents and the students. In this case, both the parents and the students need to be educated.

When I was a freshman in high school, we became a 1:1 school. There were several concerns about taking our computers home, and broken devices. In my own experience, our computers were allowed to be taken at any time to be checked. They frequently looked through our computers to ensure we were using them appropriately. They also had the ability to view our screens while we were in class as well. For the most part, this kept everyone accountable. In regard to broken devices, the school provided carrying cases that did a good job of protecting our computers. We rarely had broken computers. We also had an "insurance policy" that was rather cheap that allowed our computers to be fixed if need be.

In our school, we are 1:1 with iPads and go to the computer lab throughout the week. Students have plenty of time to get tasks completed and don't necessarily need to take their iPads home.

Today, I believe that most student's have devices at home that allow them to get on the internet, especially older students. We need to educate our students about how to use these devices appropriately. Youth are going to be exposed to technology more and more and being educated on how to use technology safely, will set them up for success in their future. They will feel comfortable using devices, and learn skills that they will very likely need in the future.

In my own experience, the cases and insurance plans worked great. There could be multiple insurance plans to fit family needs. This is a system that I would put in place. Chromebooks especially are durable and designed more for student use.

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Our school is not 1:1, and I personally find it to be a shame.  By the time the students grab a computer from the cart (if even available), part of the period is over with and students are frustrated, because their device is not working, internet is extremely slow, or they've lost interest waiting for others to get logged in.  I really hope we go 1:1 soon, but got told "don't hold your breathe".
In response to the questions asked in the discussion - My mom's school is 1:1 for grades 7-12, and the parents are given the option to purchase insurance for $30 & sign a clause. I know for some this will not be feasible, but if a parent is truly concerned, it is an option. I believe the school can also insure the computers themselves. What she has seen is that students take great pride in their technology that they take home and minimal accidents have occurred, otherwise computer privileges are revoked.
Managing devices is a concern for parents, but enforcing rules just as they do for other devices in the home would apply. I believe most schools can also access each student's computer to monitor or set up security, so that parents could see what their student is browsing. With technology as popular as it is in homes today (smart phones, iPads, etc), if a student wanted to really abuse it, they would find a way on other devices. Parents will have to educate themselves through school training, research, or contacting the school tech coordinator to ensure they have the proper knowledge to monitor their child.

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My own children are all 1:1 at their respective schools.  Our oldest child (senior) has a school provided Chromebook that came with a carrying case.  The school asks that students charge their Chromebooks at home and only bring the Chromebook itself to school in the case.  He takes it to and from school daily.  We had one issue where things weren't working correctly, and it must've been a fairly easy fix.  It seems that the devices must be fairly durable.  He even gets to keep his at home during the summer!
Our middle child (sophomore) has a school provided iPad.  It comes home with a protective case on it, and we haven't had any issues with it either.  He got in trouble at home, and we didn't want him to be able to do most of the apps/games that he had on his iPad.  The tech guy at the school was able to set him up on a "only what' s necessary" platform, and that's been great.  He's not in trouble any longer (for now), but we've kept it on that platform! Ha!
Our youngest (4th-grader) has a Chromebook; however, she isn't allowed to bring it home.  The use them often at school, and they're stored in their classrooms.
At all 3 schools, parents and students sign an acceptable use policy, and we pay a usage fee at the beginning of the year for the 2 older kids. There is an evening where parents and students go to learn about the device and the expectations. Students certainly know that there are responsibilities to having these devices; however, I think that schools have learned that it's worth it to allow students to learn with the devices.
At home, we have Disney's Circle, and that allows us to shut devices off at certain times, and monitor the types of websites/apps that are being used on any device that connects to our wifi.  It's been pretty great!
As a teacher (and parent, really), I feel that now is the time to teach these kids how to be responsible with devices.  This is a safe place for them to make mistakes, and I'd rather them learn the hard way now than in the future where there aren't any safety nets in place.

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As someone who isn't currently an educator and only with experience in education at the university level, it's pretty interesting to read through everyone's different takes on this topic.  My kids are at an age where they are still a long way's away from technology use in school, so I don't have experience from that end either.

The insurance policies that others have referenced certainly seem like some of the best options to help with broken or damaged devices. While I'm sure this will cover a lot of the incidences, there will always be issues that come up that aren't covered/haven't been thought of.  As with anything new, learning from mistakes and experience and not being afraid to make changes are important and policies and procedures are fine tuned.

As for parents not having skills to use their device, training and education should definitely be in place.  It sounds like a lot of the districts have addressed this, but I'd be interested to see what parent participation looks like.  How many parents that attend ACTUALLY need the training?  And how many aren't attending the training?  I would imagine, as with a lot of technology, the kids are the teachers at home for their parents.

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Education is key to both of the concerns. Parents and students both need to be educated about how to take care of and use the device.
Our district is 1:1 in the High School only and I know that parents and students are required to sign a contract and pay an insurance fee up front before the students are allowed to take them home. Low income families are not required to pay as much for the insurance costs. I feel most parents will be more at ease with the students bringing the technology home when they know that they are covered by insurance.
Parents who feel they don't have the skills to help their children at home with their devices could be offered some classes or maybe be given some phone numbers to call to assist when they have questions. I teach K-2 students and we don't allow any devices to go home - yet. I hope that in the near future we will expand our 1:1 all the way down to at least 2nd grade. As a teacher, I think it would be a great learning lesson to have the students take their devices home and teach their parents about their device. Then you kill two birds with one stone, per say.
Although sending 1:1 devices home can be scary for both educators  and parents, I feel it is a must in today's world. We are doing our students a disservice by not allowing them to learn how to take care of a device and how to use technology in their educational journey. We need to prepare our students for the future and technology is at the forefront!

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We have within the last 5 years gotten our students to 1-1 with Chromebooks from grades 3-12. K-2 has to share about 30 Chromebooks between the three classes and they have designated days they are allowed to have them in their classrooms.

Students and parents are all required to sign a contract and pay a certain amount of money depending on grade to cover some damages if they have any come the end of the year.

Our elementary and Jr. High students are not allowed to take their Chromebooks home just for liability issues. As a teacher of the Jr. High students, I find this can be an issue just because they don’t all have computer access at home, and I would like them to be able to get everything completed before returning to my class the next day. I have had to make a lot of adjustments too due dates because of this issue. On the “parent” side of a Jr. High student, I do see that this is much safer, a lot of Chromebooks get broken/hidden/messed with at school, heaven only knows what would happen if the boys and some girls were to take them home.

High School students are allowed to take their devices home, I haven’t heard that we have any parent concerns about them having them at home, but I’m not on that side of things. I know that there are some students that know they won’t be safe at home so they choose themselves not to take their devices home.

I feel that as a parent of students that are bringing devices home there has to be a certain set of boundaries for the student and they need to be held accountable. We do have a policy within our school that if we as educators catch students say playing games instead of working on what we ask them that we do take the Chromebook away for at least a whole day. I had multiple Jr. High students that lost their Chromebooks for at least a week this last year. Yes students need to be able to use technology to learn, but I feel that they need to be reminded that technology is a privilege and they can still be taught the old fashioned way with paper and pencil.

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Intro: Having never taught k-12 and not being a product of a 1-1 environment, I approach this topic with an outsiders view. Professionally, I do manage about 30 Chromebook as an IT administrator at work. One of the advantages of Chromebooks is that the account lives in the cloud so if a laptop is down for maintenance or lost the student can simply checkout a second Chromebook, log in, and it is right where they left off with all of their stuff. You do loose some program compatibility with them not being a Windows machine and this will carry forward. Microsoft Office for example will run in Office Online and Google Sheets & Docs do a decent job of looking similar to their Microsoft counterpart however no colleges use Google products. They are all at least Windows and occasionally & increasingly Macs. I feel that this could be a disadvantage to students when they transition from K-12 to higher education.

There are a lot of advantages to having laptops in a school however that, in my opinion, are not fully realized. For example many other posts talked about how damage laptops are a liability but they could also be a teaching tool. I think it would be beneficial for a school to consider hosting an optional laptop repair class for students who would be interested in learning about what the different parts of a computer are and how to fix them.

Question 1: I think that the $20 for insurance or $10 for financial needs families is a reasonable expectation and the idea of partnering with area businesses and libraries to provide WiFi access is also great! In regards to lost or stolen laptops, the way my school handled lost items like library books was they placed a graduation hold on you until the item is either returned or paid. I feel like this is a pretty effective means to loss prevention and recovery.

Question 2: The parents should have educational courses offered to them at nights and on the weekends where they can learn how to manage their kids digital access and ask questions about the Chromebooks. Maybe a once a month, open to the public course would be nice. Additionally most small towns only have one ISP which could come to these open meetings to educate the families who do use their services about the tools they have to block certain websites.

Thought point: While having 1 to 1 technology is nice schools need to have a plan in place for dealing with kids who either continually damage computers and loose the privilege of having one or students who are unable/unwilling to use one. How are classes taught for those students when they are specifically written to work in conjunction with the computers?

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Jeremee Jones- 1 to 1 Chromebook parent concerns

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Jeremee Jones- 1 to 1 Chromebook parent concerns

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Our school is going 1 to 1 in grades 5-12 this fall with the intention of extending that through the lower grades next year so these are questions that we have been discussing and trying to find solutions for recently.
In the week leading up to school, there will be opportunities for students to check out their Chromebook with their parent and learn about its use and care.  I would imagine that there will be a contract for parents and students to sign concerning use and care of the device, and there will be an insurance fee of $20, with the possibility to pay a reduced rate if a family has multiple children participating.
There were concerns about internet access for all students at home, but our school district is working with several businesses in town to provide free access at their location and the public library has free access as well. We also have after-school programs already in place that allow students to stay in the building to get help on homework and this time could be used simply to access the school's internet also.
As for the skills to manage their child's use of the device at home, parents are encourage to attend the training when their child checks our their Chromebook. Some parents worry about the access that students may have to inappropriate material while they are at home away from the school's filter system, but the filters are installed within the Chromebook settings and will still be effective when accessing the internet through any other WiFi.

I have heard from other parents whose children participate in 1 to 1 that another issue is limiting their time for use of the device unrelated to homework. I think parents just need to set down some rules about when and what they can use it for at home and stick to it.

I am excited about this new step our district is taking, but as a parent of 2 children who will be bringing home  Chromebooks this fall, I agree that the concerns presented are definitely valid, and hopefully we will be able to fine-tune our policies and procedures as we have unforeseen issues arise.

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We have had 1-1 in our high school for the last several years, and now we are adding them in the upper elementary school. In the high school, parents have an introduction to the computers and they are instructed on how to take care of the devices. The students and parents have a contract with the school dealing with uses and cost of replacement or fixing the computers if something happens. If the
contracts are not signed, the computers do not go home and the student can use the 10th period to work on homework. We have found that most students have access to WiFi at home and it has worked well.
Now that we are adding 1-1 on the elemetary side, we are adding an afterschool  program that the students can stay after school,  if needed, to finish homework. Our school is a title school, and we were worried about access to WiFi at home but most homes have it or we have a great library that will allow the students to use their WiFi too.
We also use google classrooms, so if the student wants to use their home computers to work on assignments they are able to do that.
As a parent of 4, I see the concerns of the parents very valid. It is a big responsibility to have the computers at home. Our school does take out an insurance policy on all the computers and if something minor happens, it will be covered. So that is a relief to the parents, but if the computer is lost or stolen, it is the parents/students responsibility to replace the computer.
We have to teach with technology or we are doing a disservice to our students, and 1-1 is the best way to prepare our students for the future.

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In Lincoln, we have adopted Chrome Books at the elementary level 2nd-5th.  These exact issues as stated in the question were brought up.  One thing that Lincoln did to address the issue was to partner with the Lincoln Public Libraries to allow students/families internet access from the library under the LPS network.  I teacher in a very low-income school and internet connectivity was a huge issue for our families.  Lincoln Public Schools also  offers a fairly cheap protection policy  for families at a per year rate of $20 or $10 for students eligible for free and reduced lunch.  To help teach families about the use of Chrome Books, I would create a quick how to guide for use at home or phone numbers and resources for help if the how to can't answer questions.  I would also recommend a time that parents could come into the school for a presentation on the topic.  It would involve some work in a larger school district as you may need interpreters present to help translate.  Documents could be easily shared with interpreters, so if parents were to call, they would have access to the document.  I think the best way to attack this is to have multiple avenues for parents to take (i.e document, slide show, or face to face) in order to help educate them on Chrome Book use.
One last thing from a secondary education prospective that as a teacher, attempting to make as many things accessible without internet access would be most beneficial to ensure that all students have accessibility to material.